Volkswagen Golf SportWagen 2015 — Problemas relatados

While driving at approx 65 mph on a highway, I heard a loud thunk from the left rear side of my 2015 VW Golf and the car swerved a little bit. I was thankfully able to control the car and get myself to safety. A family member looked under the car and the broken coil spring was clearly visible, with a very sharp end at the point it broke, right next to the tire... could have been a disaster. I had the car towed to a local VW dealership where they confirmed the broken spring and replaced both rear coil springs.There was no warning about this issue in the form of symptoms, messages, or warning lights; it just happened suddenly. I've read that there was a recall for precisely this issue in 2019 (see NHTSA 19V188000), but apparently my VIN was (erroneously) not part of that recall.

15V483000 (VW Recall Code 69L2) was issued for 2014 Volkswagen Golf's indicating a "clock spring" affecting a cable that powers the air bag. This is indicated also by the airbag emergency light coming on. I believe a similar, if not the same, issue is occurring in my 2015 VW Golf. Furthermore, the issue has affected all mechanical buttons on the steering wheel. I had taken my vehicle to a VW mechanic that indicated a recall had been issued for this problem. However, upon my own further investigation, I found 2014 was the cut off year for the recall. The issue appeared during the winter last year. I did contact my nearest VW dealership to instigate as to if this issue could be repaired under the aforementioned recall for the 2014. I was informed they could not. As this is an issue in pervious models and is a safety concern, I am issuing this letter in hopes this safety issue could be repaired at the expense of Volkswagen.

The shifter grip has a plastic or Chrome pice that is delaminating and a extremely sharp edge is parroting up and has sliced open my Wife’s finger more than 5 times we have a bandaid over it know the dealership states it is a known issue But VW will not take responsibility for it

Rear spring broke just like VW Campaign Code: 42J2 / 42J3 / 42J5, but I am being told my VIN isn't covered.

Rear strut completely broke

The right rear coil spring on my 2015 Volkswagen Golf fractured suddenly while the vehicle was completely stationary in a parking lot. There was no collision, pothole impact, curb strike, road hazard, or other external event that could reasonably explain the failure. The incident was captured on dash cam video. The failed component is the right rear suspension coil spring. I will retain the broken component and make it available for inspection upon request, although the vehicle must be repaired immediately because it is my primary means of transportation. Volkswagen has previously acknowledged potential manufacturing and material defects involving rear axle coil springs in technical service bulletin/campaign 42J5, which states that certain rear axle coil springs may not have met factory specifications due to defective materials or production process issues. This failure created a significant safety concern because a fractured coil spring can shift position, puncture a tire, damage suspension or brake components, or cause instability and loss of vehicle control if the failure occurs while driving at speed. In this case, the spring failed while the car was parked and stationary, but the same spontaneous failure could have occurred during highway driving. The defect has been confirmed by both an independent repair shop and a Volkswagen specialist, and I have written repair estimates documenting the broken spring. The vehicle and component have not been inspected by Volkswagen because the dealership required approximately $200 solely for diagnostic inspection despite the visible and documented mechanical failure. There were no warning lights, dashboard messages, noises, drivability symptoms, or other indications of impending failure prior to the incident. The spring failed without warning. I contacted Volkswagen/dealership personnel seeking goodwill assistance due to the known spring defect issue and the unusual circumstances of the failure, but was denied.

The contact owns a 2015 Volkswagen Golf. The contact stated that the vehicle jumped the curb while driving, but he was able to regain control. The driver turned off the vehicle and restarted it. Recently, while reversing out of a parking spot and placing the vehicle into drive, there was sudden acceleration, and he crashed into a fence in front of the dumpsters. The brake pedal was applied, but the vehicle continued to accelerate. The contact's neighbor was jumping up and down in front of my vehicle, waving his arms; the driver was able to stop approximately six feet in front of his neighbor. The vehicle was turned off. While reversing, the vehicle accelerated and crashed into a parked Jeep, causing damage to the driver's side front and rear doors. There was no police report filed, air bag deployment, fire, or injuries. Additionally, the EPC has been turning on. The engine was chugging. The vehicle was restarted, and the light cleared. On one occasion, the EPC light stayed on, and cylinder number 5 had stopped firing. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted. Additionally, the contact wanted to send the complaint copy to the insurance company and manufacturer to obtain the EDR to provide to the police and insurance company for his claim approval. The failure mileage was approximately 114,500.

Sirs: I am reporting TWO issues: One: My car should have been included in the recall campaign for rear coil spring fracture that other 2015 Golfs have experienced. I had to pay to replace fractured rear coil springs myself, last year. Two: Volkswagen has made it impossible for me to get ANY recall performed, including the suction fuel pump recall. After I filed a 1 star review for the utter failure of the Ithaca NY VW dealer to repair my brakes in late October 2021, the service manager retaliated. He called and assailed me with four letter language. Afterward, I made an appointment with another local VW dealer AT RANDOM, and one I had never done business with. Before I could identify myself or my VIN number this second dealer proceded to accuse me of being a deadbeat who does not pay his bills. He said if I came to his shop, I would pay in advance for any servicing. I would have to agree to surrender my car for an indeterminate time, and pay to strip it of all aftermarket parts at my expense, before even proceeding with diagnosis. It was apparent to me that the service manager had badmouthed me to ALL the local dealerships. I am in effect, blacklisted. I complained to Volkswagen corporation about this treatment in writing. I sent them proof of payment. They refused to help me. There is so much hostility coming from VW dealers, that I don't feel I can trust them to do safety recalls. I don't deserve this. I've always been polite and paid my bills immediately. The Ithaca dealer was paid for their diagnosis, even though they lied to me about the problem and never fixed the brakes. I want VW to provide the parts and servicing information for the suction pump recall. I will find an independent mechanic to do the repairs.

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. The vehicle was taken to an independent mechanic, who determined that the camshaft module and variable valve timing (VVT) gears needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,900.

PTC auxiliary heater core connection point failure . It was reported that the wrong type of metal was used for the main electrical connection point for this part causing significant over heating further leading to melting and burning plastic. This then introduces potentially dangerous fumes into the vehicle cabin via the HVAC system. If unaddressed this would likely cause fire damage. The problem has been reproduced by multiple vehicle owners and happens during cold conditions as it supplies heat to the cabin prior to the engine hitting optimal operating temperatures. No warning messages or codes are thrown as a result of this issue. It is a hazard and could cause harm to operators of the vehicles affected.

PTC auxiliary heater core failure causing near fire event. The failure causes the main power input to melt causing a burning plastic smell and smoke. The problem has been reproduced by multiple vehicle owners and happens during cold conditions as it supplies heat to the cabin prior to the engine hitting optimal operating temperatures. No warning messages or codes are thrown as a result of this issue. It is a hazard and could cause harm to operators of the vehicles affected.

While operating my 2015 Volkswagen Golf SportWagen, the ignition key becomes stuck in the steering column and does not release as designed. This appears related to known steering column defects and recalls (NHTSA Campaign 18V464000 / 19V615000). My dealer states my VIN is not covered, but this is a known issue for my model year. This creates a safety hazard as it may prevent the vehicle from being shut off or parked securely.

Clock spring failure at 10 years 1400000 miles causing airbag light to come on. Airbag in steering wheel presumably doesn't work properly. The car has been looked at by a dealership who quickly confirmed clock spring failure, but falls outside of VW warranty replacement for this vehicle. There was no warning prior to failure of the clock spring.

The chrome plastic trim coating on the START/STOP button and also the steering wheel have peeled and are razor sharp. I cut myself badly on both pieces on my right fore fingertip and middle ring finger. I try to avoid placing my hand accross the horn of the steering wheel since this happened, but the trim there is very dangerously sharp. There is a recall on the same trim on 2017 cars (Service Action 34L9), but the VW dealer told me there was not on my vehicle.

Engine fire due to exhaust equipment malfunction, if it was not attended to or noticed quickly it could lead to loss of control of vehicle, causing injury or death to occupants or other motorists. This occurred after having a recall completed.

I brought my 2015 Volkswagen (with only 50,000 miles) to Island Volkswagen in NY for a fuel system recall repair. Before this, the car had no fuel smell, no leaks, and was driving normally. Immediately after the recall work, I began smelling fuel. The dealership told me the fuel line is leaking and needs to be replaced. I never had this issue before, and it’s clearly related to the repair they performed. I’m now being told I must pay $550 out of pocket for something I believe was caused by their handling of the fuel system during the recall. This is a serious safety concern. If I drive this car and something goes wrong, it could result in a fire. I believe this issue deserves review, especially if other drivers experience similar problems after this recall.

In the last year, my car has experienced multiple instances of the Diesel Particulate Filter (DPF) warning light, check engine light, and a flashing glow plug light on the dashboard. Despite multiple visits and repairs at Sheehy Volkswagen of Springfield, these issues persist, particularly in sub-freezing temperatures. Upon independent inspection of the engine compartment, I found multiple exposed wires, broken wires, and poorly repaired broken wires. The most significant concerns are as follows: Repeated DPF Issues: Over the last three years, the DPF warning and related issues have recurred each winter. Initial attempts to rectify the issue included a DPF regeneration procedure, which temporarily cleared the fault codes but did not address the underlying problem. The DPF was finally replaced in mid-2024, yet the same problems manifested with a brand new component just months later. Extended Repair Time: Sheehy Volkswagen of Springfield had my vehicle for a total of six months (Dec-23 to May-24), during which they were unable to diagnose or fix the problem despite escalating the case to Volkswagen HQ (Business Case Numbers: BT1167682 and BT1177805). This delay is unacceptable. Poor Customer Service: Throughout this period, customer service was unsatisfactory. I was frequently passed between customer service representatives, none of whom were sufficiently informed about the ongoing repairs. Incorrect Diagnosis and Repairs: After replacing the DPF, ECM, temperature sensor, and wiring harnesses, the issue persisted. It was eventually suggested that a wiring problem might be to blame, yet no comprehensive solution was provided. Incompetence and Safety Concerns: Upon retrieving my vehicle, I noticed white smoke emanating from the engine compartment, which I discovered was due to the coolant reservoir being overfilled. Additionally, an independent inspection revealed exposed and poorly repaired wires, posing a serious safety hazard.

Supplementary auxiliary electric heater ground connector melted and could have caused a fire. Original part #5Q0963235B. A recall (17V-62) for this part was active for various Audi and VW models but for whatever reason my car was not included. Car was brought to Valenti VW on 3/1/24 for inspection after burning smell was emitting from vents. Dealer was unable to locate the source of the problem. Discovered the defective heater myself during fall season when heat was necessary. Please see attached photos. I feel I am entitled to reimbursement for the costs associated with getting this dangerous situation repaired.

The contact's partner owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while driving at approximately 30 MPH, he observed that the air bag warning light was illuminated. The contact also heard an abnormal soft clicking sound in the cabin while turning the steering wheel to the left or to the right. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 15V483000 (Air Bags); however, the VIN was not included. The failure mileage was unknown.

The contact owns a 2015 Volkswagen Golf. The contact stated while driving at an undisclosed speed, the fuel gauge level dropped quickly, and there was an abnormal fuel odor before the vehicle shutoff in the middle of the roadway. The contact stated that the check engine warning light was illuminated. The contact exited the vehicle and push the vehicle to the side of the road. The contact stated that while checking underneath the vehicle, the contact became aware of a fuel leak. The vehicle was towed to an independent mechanic to be diagnosed. The independent mechanic confirmed the fuel leak and referred the contact to the dealer for assistance with the repair. The vehicle was not yet repaired. The contact referenced NHTSA Campaign Number: 24V110000 (FUEL SYSTEM, GASOLINE) as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 111,000.

When I turn on the ignition it says on the screen Starting system fault please service the vehicle.

The emissions modification calibration by Volkswagen causes the coolant to be exposed to elevated temperatures due to higher exhaust gas recirculation (EGR) use to control emissions. These elevated higher temperatures degrade the coolant faster than designed and lead to precipitates falling out of solution in the factory filled G13 coolant. This causes buildup and deposits to form throughout the cooling system, particularly in the heater core which can block proper coolant flow & lead to coolant system failure, specifically of hoses associated with the heater core. When these fail the engine can over heat, and stop which causes loss of steering, propulsion and braking abilities. There is a similar problem on 2012 models with the TDI engine, which has been addressed but the 2015 models are being stranded on the roads creating a safety hazard to the drivers of the vehicles and other motorists on the road.

I was driving to my grandparents house and once i got to the house there was gasoline dripping from the back of car, from the area of the tank. "61821 SE VERIFICO UNIDAD CON LIQUEO DE GASOLINA , SE VERIFICO Y SE ENCONTRO CHARCOL CANISTER LLENO DE GASOLINA , SE HIZO TEST PLAN Y SE ENCONTRO VALVULA INTERNA DEL TANQUE DE LA GASOLINA TRANCADA Y ESTO OCASIONANDO LIQUEO DE GASOLINA , SE REMOVIO Y SE INSTALO TANQUE DE GASOLINA NUEVO Y CANISTER DE LOS GASES NUEVO Y VALVULA N80 NUEVA Y SE LIMPIARON TODAS LAS LINES DEL SISTEMA , SE HIZO TEST Y NO PRESENTO LIQUEO DE GASOLINA" - Mecanic

Vehicle had recall for "leaking fuel fire risk" Strong smell of fuel inside car. Manufacturer recall #20UF NHTSA recall 24V110 There has not been a fix yet available. Dealer (Team Volkswagen Merrillville IN) replaced the Jet fuel pump. Problem continued, VW engineering said bring the car back and replace the entire fuel tank. Completed. Problem returned 2 weeks later (XXX). While driving home from work noticed extremely strong fuel odor in car. Pulled off in a store parking lot, someone ran up and told me my car was leaking fuel. Gas was literally pouring out, I lost 1/4 tank of fuel on way home. The fuel was leaking under hood, under fuel tank area and under the rear passenger seat. I had the car towed to the dealer. Volkswagen does not have an actual fix for the problem. I should be given a replacement car due to Volkswagen being unable to correct this serious safety issue. What should I do, I am afraid to take the car back. I have videos and several pictures but unable to upload onto this website. Call [XXX] Crown Point Indiana INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while refueling the vehicle, there was fuel leaking from the vehicle, making it impossible to fill the fuel tank. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was 73,780. VIN tool confirms parts not available.

The hood release doesn’t work and cannot access anything in the engine bay. No oil changes until the hood can be opened. Clear recall due to the danger of not being able to open. The handle inside the car broke by attempting to open the hood.

The contact owns a 2015 Volkswagen Golf. The contact received notification of NHTSA Campaign Number: 24V110000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when parts became available. The contact had not experienced a failure. VIN tool confirms parts not available.

Both rear coil springs failed. One broke at the top and bottom and one broke at the bottom. The incident date is the date that it was found. I don’t know how long they have been this way.

The contact owns a 2015 Volkswagen Golf. The contact stated that while driving at an undisclosed speed, the stick shift was inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed rear axle and coil springs. The contact was informed that the rear axle and coil springs needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

Thermostat/water pump housing leaking coolant at 20,000 miles. No damage to vehicle that caused this, seems to be a common issue with VW Golfs. The repair is out of pocket and the dealership which sold me the car only a year ago is quoting $1600.

Leaking sunroof !!!!!!!

There is a crack and leak in my sunroof. I have not done anything to my car that would result in the crack. Based on Reddit searches, this is a frequent problem for VW owners. Autobody shops do not want to touch my sunroof or fix it because they do not have success fixing sunroofs.

TDI Auxiliary heater (PTC) brown ground wire melting and causing a terrible plastic burning smell inside cabin. Wire likely will cause a fire. Many reports of this happening to other individuals on the Internet forum TDIforum.com

I smelled a strong odor coming from the heater that turned out to be burnt plastic and wiring associated with the auxiliary heater. This is an obvious fire/ smoke hazard that could have been deadly if other nearby components caught fire.

In 2019, VW issue a recall (37M2) Shift Lever Micro Switch for failing resulting in noncompliant Theft Protection and Rollaway Prevention. The recall was issued for 2015-2019 Golf and 2017-2019 Golf Sportwagen, HOWEVER, in Canada, the recall included 2015-2019 Golf Sportwagen. I have a 2015 Golf Sportwagen (USA) with a failing Shift Lever Micro Switch. There is no different between the Canadian and US Model for this part. I believe that VAG should include 2015 models in the recall.

Thermostat housing and water pump are leaking coolant. It is available for inspection. It can cause my engine to overheat and/or fail while being used. It has been confirmed by a dealership. It has not been inspected by the police, manufacturer, or insurance company. There have been occasional reports of low coolant, and the coolant drains significantly faster than expected especially in cold weather (e.g. needing to fill coolant every 7 days). It was first repaired in 2019, and has since failed again.

I earlier made a report about my issue- but since then I discovered that BOTH rear springs were broken - multiple times- Repair was completed and I’ve attached photos of old parts Additional research shows that VW has an active recall campaign open on rear springs for the 2013 and 2014 Sportwagen and some 2015, but not the 2015 that I own….

While normally driving on the street, I noticed that the car started to overheat and could hear the radiator working to keep the heat level normal. I stopped and did not notice any leaks and added coolant to the car after I left it cool for about 3 hours. The problem went away but i still took it to the dealership and i was told it might be the head gasket of the engine or thermostat/waterpump, a $4000 repair. Was advised to just sell the car. VW should address this issue as it has been a long issue now

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated that while her son was stopped at a gas station, he shifted the gear shift lever to park and the hazard warning lights illuminated; however, none of the four door latches would lock as needed. The contact took the vehicle to the local dealer, where it was diagnosed that the gear shifter assembly needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2015 Volkswagen Golf Sportwagen. The contact stated while driving approximately 35 MPH, the vehicle started to run rough. The contact shifted the vehicle into park(P) when she reached her destination and smelled an odor of gasoline. The contact observed that gasoline was leaking out of the fuel tank under the wheel well. The contact stated that the driveway was wet from the gasoline. The contact stated no warning light was illuminated. The contact had attempted earlier in the day to fuel the vehicle and was unable to fill the fuel tank. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the fuel tank, fuel pump seal, fuel tank hardware, passenger’s side rear trailing arm bolts, heat shield nuts, purge valve, and evap canister needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact related the failure to a recall repair performed on the vehicle under NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling). The failure mileage was approximately 68,000.

One night I started hearing a crunching noise while I was turning my wheel at low speeds. I backed out of a parking spot and started to turn the wheel to hear the full extent of the noise. The next morning, I got up and went out, backed up the car, turned the wheel to the same noise coming from the steering wheel. About an hour later, I drove home and turned into my parking spot, when the noise got worse and then stopped. At the end of the noise, two error codes arose: Airbag and transmission error. The steering wheel controls, such as volume and song control do not work, as well as other functions on the wheel, such as the dash control and cruise control buttons. I quickly googled the symptoms around the make, model and year and saw mass amounts of Volkswagen vehicles around 2015 that experienced the same issues, and the issue of a faulty clock-spring being the culprit. With this in mind, I reached out to a Volkswagen dealership to relay my concerns and the conversation ended with an appointment booked and a consensus that the issue was a faulty clock-spring, as many have had this issue. This issue seems to be widespread throughout many years and models of the Volkswagen line, however, my car follows a wide group of cars by one year in manufacture date, yet it lacks a recall part, despite the believed widespread affected group of cars. My appointment with the Volkswagen dealership went as expected- they found that my clock spring was indeed the issue. The service advisor admitted that the "clock-springs are bound to break." However, my car is 6,000 miles out of warranty to be able to cover the cost of this repair at the moment of typing this. And with further confirmation, the clock spring part is not a recalled part, thus deeming the uncovered service, despite the admittance to a faulty and common issue. I drove a significant distance to reach my dealership with the fear of my stearing wheel locking up while I am driving on the freeway. It has yet to lock.

Broken rear suspension coil spring 08/2023- found part laying on the ground under my car-

As I was leaving work yesterday, I noticed that the Air Bag indicator was showing on the dash. It was not showing when I drove it to work. I also noticed that my Cruise Control is no longer working.

Driving on thruway at 65 when the left rear coil spring broke. There was a loud bang and pieces of the spring exited out onto the highway where several vehicles ran over them before they bounced off the road.

Air bag error appeared on dashboard. Horn is not functioning as well. May be due to a faulty switch in the steering.

I was putting gas and it started shooting out gas from the tank fuel. I had filled up 2 gallons and the entire two gallons ended up on the floor of the gas station. I took the car to an old Volkswagen specialist and he suggested I get an evap system smoke test to determine what the problem is. I did the test and it came back as a faulty evap canister. That the evap vent valve is stuck closed and purge is allowing fuel into the canister. So I bought an oem canister and replaced the old one. For one day the car drove fine with no issue putting gas or any leaks. The next day I noticed the smell of gas and saw that it was leaking gas from behind the rear wheel. I took it to a local mechanic and the car leaked the remaining 60 miles of gas on the floor. Also the new canister is filled with gas again.

Over the last two months, I've had over 30 incidences where the car will either randomly shift extremely hard into a gear or will hesitate, stutter, lose power while accelerating. Some of the shifts have been so hard that they've thrown me forward. Some of the losses of power are extremely dangerous as I'm accelerating at highway speeds. I have a full log of at least 30 of these incidents (and detailed as best I could) and they are attached. I picked May 11th because that was the hardest shift/loss of power which caused me the greatest harm. I've been able to reproduce the errors in drive, sport, and Tiptronic mode. The errors occur in all gears, but are most common in 2nd and 3rd (although the higher gears are involved as well), which leads me to believe it's not the transmission, yet the mechatronics unit or something outside of the transmission and engine itself. The troubling issue here is that the car is recording absolutely zero fault codes for diagnosis; that is, the car is shifting, stuttering, hesitating randomly and erratically and no diagnostics are being provided to resolve the issue. Technicians are able to guess what the issue is, but cannot give a guarantee what the problem is without the fault codes. This is the greatest safety concern, but luckily no crashes so far. I was interested to learn that there was a recall on the same model by the Australian government related to the pressure accumulator and I'd like to see if this could be the issue, since I'm experiencing the same symptoms as those described in the recall: https://www.vehiclerecalls.gov.au/recalls/rec-005369. The contact stated that the loss of power issue still persists. The contact stated the issue is a faulty crank trigger.

Ever since I purchased the car new, the backup camera goes blank above 5 mph. It is a major annoyance and safety issue to suddenly have to change my rear viewing options. When cold, the car fast idles at 6 or more mph in reverse with the camera offering no assistance. Complaints to the dealership yielded the answer that the factory had no fix. Now I see Honda recall 23V046 about the same condition that I'm experiencing and that appropriately Honda is fixing their problem. Can VW be invited to fix my problem (its problem)? I understand that my son's Toyota camera blanks above 30 mph, more than reasonable.

Left rear coil spring failed and is not available for inspection. The car was difficult to control when the spring failed which put driver safety at risk. The car was brought to an independent service center and confirmed that the failure was a left rear coil spring which required replacing both the left and right rear coil springs. The component was not inspected by the manufacturer. There were no warning signs or symptoms of the problem prior to failure. The car suddenly start making a loud noise in the rear left section of the vehicle while driving.

Discovered several inches of water in the spare tire boot area. The entire back seat was also soaked through. Water appears to be leaking into the car from rear pressure vents behind the bumper or from another undetermined source, posing risks including black mold and damage to the spare tire.

The frame and track of the sun roof has developed a crack. It is available for inspection upon request. Because the frame/track developed a crack in the structural material, I can hear it rattling when I drive, which tells me it is loose. A loose sun roof structural system is not good, as driving on a freeway / highway at a higher speed could possibly cause the sun roof to become detached and fly off of the vehicle, or dislodge enough to distract the driver. Another secondary problem that has happened because of this loose, cracked sun roof track/frame, is that water has now been leaking into the car (possibly causing mold and condensation which has fogged up the windshield while driving) and slippery conditions all over the track/frame. This water drips through the overhead electrical panel, the headliner and down into the speakers. This can cause an electrical shortage in the vehicle, or shock. Water dripping into the car while driving on a rainy day on the freeway, can cause major distraction to the driver in dangerous conditions. The vehicle and sun roof issue have been inspected by the VW dealer, auto shop, and insurance. The VW dealer did tell me they have this issue often for these same models (they were fixing one as i was talking to them) and I have seen lawsuits online for this same issue. The car has never warned me about this issue, there are no warning lamps or messages pertaining to this. Nothing has ever severely impacted the car to cause this problem (It has never been in an accident). Please note, I have not used / opened / activated / operated this sun roof since this issue began back in December 2021. Car Insurance has offered to pay for a new headliner, but not for sun roof repair. The lifetime warranty has declined to pay for the repair because water has been involved (even though water is a secondary issue to the initial issue of a crack developing in the sun roof track/frame under normal dry warm conditions).

Clock spring issue in VW golf’s should re reinvestigated. These are failing on these cars and companies are not looking into fixes or warranty help for these devices that should last. It’s shortsighted for consumers to continue to deal with this issue.

The contact owns a 2015 Volkswagen Golf. The contact noticed that the fuel pump would frequent stop while fueling the vehicle. The contact then stated that while his vehicle was being driven by a valet, fuel began to pour out of the fuel tank while on an incline. The valet attendant managed to drive the vehicle down a decline which stopped the leak. Despite the failure, the contact was able to drive the vehicle home. The vehicle was then driven to a dealer where a diagnostic test was performed. The dealer informed the contact that the suction pump, seal, and emission filter needed to be replaced. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V647000 (Fuel System, Gasoline, Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed him that the vehicle was no longer under warranty. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 115,000.

Loss of coolant due to cheap plastic housing leads to damage to the thermostat and water pump. Researching the forums on this issue has shown that it's a common problem with the vehicle that Volkswagen hasn't addressed.

Suction pump recall was completed by Karmart the dealership I purchased the vehicle from. Suction pump continues to be an issue with fuel purging or leaking. This has been an ongoing issue for the past 5 months. Most recently a few days ago.

The contact owns a 2015 Volkswagen Golf. The contact stated that he noticed that the vehicle had been sitting lower than normal while parked. The contact did an inspection of the vehicle and noticed that the rear coil spring on the driver’s side had fractured. The contact had not taken the vehicle to the dealer. The contact stated that the coil spring needed to be replaced. The contact ordered the part to perform the repair himself. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 140,000.

Both Rear Coil Springs fractured. resulting in poor vehicle stability and potentially dangerous situation.

My airbag light came on today as I was backing out of a parking space (7/29/22 and mileage 235845), and this was after plastic creaking/cracking noises coming from my steering wheel for quite a while when I turned it. The frequency and amount of noise when I turned the wheel had increased a lot lately. This is the second time this exact thing has happened - I had to replace the clock spring in the steering wheel once before (3/19/19 at milage 154165). While I know I drive a lot, it’s mostly straight on the interstate since I live in a rural area, so I am not turning the wheel constantly. I’m hesitant about if it’s worth it to spend money on replacing it since the last time it was almost $800, and has now broken again, only 80k miles later. I know that earlier years of VWs had this part recalled and I am wondering if that should have extended to 2015s - although I’m not sure what good that would do me since the replacement one I had installed at the dealer also broke.

When I switch the key to turn on the car it does turn on and it says starting system error on the dashboard car runs ok it’s just that it keep saying that and I think there is something wrong with the ignition switch that Volkswagen should address. Thank you!

Right rear coil spring fractured while vehicle was being driven at low speed on city streets. There was no obvious precipitating event. Upper part of spring was lost, lower part is available for inspection. Part has been ordered from local dealer but is currently unavailable, due to prior recall on similar models (19V188000). Report will be filed with VW Customer Service. Dealer unable to estimate when part will become available. Car is currently undrivable. Please extend recall to include my VIN. Recall 19V188000 Summary Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017-2019 Golf Sportwagen, 2019 Jetta, 2015-2019 Golf, and 2018-2019 Tiguan vehicles. The rear coil springs may prematurely fracture.

The contact's girlfriend owns a 2015 Volkswagen Golf. The contact stated that while his girlfriend was driving approximately 45 MPH, she heard a loud popping sound coming from the passenger’s side rear of the vehicle after rolling over a small bump on the roadway. The vehicle made a loud clanking noise, and the rear end felt loose and unstable every time the vehicle rolled over bumps on the roadway. The contact stated that there was no warning light illuminated. The contact drove the vehicle to a tire repair facility. The vehicle was diagnosed and the mechanic determined that there was a failure in the passenger’s side rear coil spring; however, the repair parts were on national back order. The vehicle was not repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V188000 (Suspension). The failure mileage was approximately 80,000.