Volkswagen Beetle 2014 — Problemas reportados

Roof has cracked from sunroof to the pillar in multiple locations it is avaliable for inspection. It’s a common issues with beetles with sun roofs My concern is if it cracks enough a large piece may come off and potentially strike another vehicle especially at freeway speeds Dealer has denied the repair

This complaint involves the failure of the ABS Control Module. Upon starting the car, audible warnings as well as dash warning lights indicate urgent brake failure, ABS failure, Airbag failure and stability control failure. In my particular case, the rear brake calipers do not activate fully when braking resulting in increased stopping distance. Vehicle was scanned at dealer on 11/16/24 indicating failure of ABS Control Module. Repair estimate, $5379. This is apparently a common issue when searching on-line VW forums. The ABS Module was the subject of a recall for 2009 and 2010 models but appears to still affect later model years. VW is forcing its customers to choose between an exorbitant repair bill or driving an unsafe vehicle knowing they have installed defective modules. Dealer states unable to predict future brake and other issues if not repaired. Evidence of how common this problem occurs is their own admission that the parts are back ordered.

The contact owns a 2014 Volkswagen Beetle Convertible. The contact stated that after his wife had driven the vehicle, upon restarting the vehicle, the air bag warning light illuminated. Additionally, the traction control and ABS warning lights were illuminated. The contact called the local dealer and was informed that the warning lights were illuminated due to an unknown sensor failure. The vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer under NHTSA Campaign Number: 20V785000 (Air Bags); and routine maintenance and for a flush and fill, radiator, and coolant fan motor. The manufacturer was contacted and referred the contact to another local dealer for assistance. The failure mileage was approximately 73,000.

The contact owns a 2014 Volkswagen Beetle. The contact stated while starting the vehicle, the contact became aware of a strong gasoline odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the fuel lines failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,000. The VIN was not provided.

On my dashboard, my passenger seat airbag started going off. I brought my VW Beetle in for its 100,000-mile maintenance check and asked about the airbag. My mechanic informed me that the passenger seat airbag was failing, and if I were driving with someone and crashed, their airbag would not deploy. They told me there was nothing I could've done to prevent this, it's just the piece itself has failed. Their advisory notes were: 'Airbag light on trouble code B12251B occupied recognition sensor mat. PART #5C5959337.' I researched if my car was eligible for a recall and it is not, however I saw that VW has a recall for Takata Driver Front Airbags.

The timing chain on my 2014 r-line Turbo Volkswagen Beetle with only 45,000 miles failed and subsequently destroyed the engine. Apparently this is a known issue with VW and Audi's manufactured between 2009 - 2014. There was a class action lawsuit against VW that does not apply to our situation as the claim has passed. Why has there not been a RECALL placed on this? Now we are stuck with a $16,000 piece of junk. Please put a recall on these vehicles to protect consumers like us who are at the mercy of this unscrupulous business.

The contact owns a 2014 Volkswagen Beetle Convertible. The contact stated that the front passenger’s side seat would no longer slide backwards. The contact was concerned that the front passenger was too close to the air bag system due to the seat malfunction. Additionally, the trunk door handle had malfunctioned, and the trunk door could not be opened from outside the vehicle. The contact stated that trunk door would not shut securely, and the front driver’s side headlight bulb had overheated and experienced charring inside the lens. The cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 70,000.

The contact owns a 2014 Volkswagen Beetle. The contact stated that while attempting to activate the high-beam headlights, the lever failed to operate as designed. The contact stated who is an independent mechanic, diagnosed the vehicle and determined that the multifunction lever switch failed to operate in the forward position as designed, and needed to be replaced. The vehicle was repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 85,000.

Beginning in June 2021 and thereafter, my husband and I received notifications from Volkswagen of America of a life-threatening urgent airbag safety recall for our 2014 Volkswagen Beetle Convertible - our only vehicle. The recall is referenced on your websiteManufacturer Recall Number 69BC; NHTSA Recall Number 20V785. In response to the notifications, we have spent the past nearly 16 months seeking an appointment to have this airbag defect repaired. Initially, we were advised that a qualified technician from Honolulu would come to the Island of Hawaii (where we reside) to make the necessary repairs, as we were informed that there are no qualified dealers or technicians on our island, which has a population of more than 200,000 people, boasts many VW repair shops, and is home to a plethora of other VW drivers. Until last week, my husband’s numerous calls over the past 16 months seeking a repair appointment were met with repeated assurances that someone from VW would contact us for an appointment locally or return our call for scheduling. Having still not heard from WV about scheduling an appointment, we called yet again two weeks ago and they said they no longer send a technician from Honolulu to our island and that we would need to ship our car to Honolulu by boat at our expense to receive the necessary airbag replacement. Aside from being contrary to the numerous statements in the written notifications that the repair, the repair appointment, and alternative transportation would be “free” to us, it appears contrary to public safety protocol that we, the consumers/drivers, would need to come out of pocket an estimated $2,000 to ship and insure the car and obtain alternative transportation while our car is unavailable. While we are concerned about our own well-being as respects driving the car, we are also concerned that there may be many other VW drivers in Hawaii who are similarly situated. A detailed timeline documenting the above is attached.

The contact owns a 2014 Volkswagen Beetle. The contact stated the ignition failed to turn off and the gear shifter did not recognize the PARK gear. The contact stated the key would not unlatch and was eventually fractured. The contact stated no warning light was illuminated. The contact received notification of NHTSA Campaign Number: 19V615000 (Electrical System, Steering). The contact took the vehicle to the local dealer and had the recall repairs completed. The contact stated shortly after the recall repairs, he continued to experience the failure. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 63,652.

WHEN I TRY TO ACCELERATE THE CAR RATTLES AND WILL NOT GO. I WAS TOLD MY 2014 VOLKSWAGEN BEETLE'S ENGINE WAS BURNING OIL INTERNALLY SO THEY TOLD ME I NEEDED AN OIL SPLICER/SEPERATOR I DID THAT AND IT DID NOT HELP. I DONT UNDRESTAND BUT I HAVE TAKEN MY CAR IN TO BE SERVICED TWICE A YEAR SINCE I PURCHASED II IN 2015. I AM TOLD I NEED A NEW ENGINE.

The contact owns a 2014 Volkswagen Beetle. The contact stated that the horn worked intermittently before receiving notification of NHTSA Campaign Number: 20V785000 (Air Bags). The contact took the vehicle to local dealer and the recall repair completed. The contact stated that the horn was still functioning intermittently after the recall repair. The dealer stated that the recall did not cover diagnostic testing or repair. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

Takata recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification of NHTSA campaign number 20V785000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

Takata Recall. The contact owns a 2014 Volkswagen Beetle. The contact received notification for NHTSA Campaign Number: 20V785000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Part distribution disconnect.

This is a complaint that my dealership has not replaced my airbag after two calls and waiting a month for status of parts ordered has not occurred. Injury may occur to driver and passenger if airbag is not remedied. Seeking assistance.

DRIVER SIDE TAKEDA AIR BAG REPLACED UNDER 20V785000 RECALL NOTICE BY CLASSIC VOLKSWAGEN, GASTONIA, NC. VEHICLE RETURNED FROM REPAIR WITH BROKEN STEERING WHEEL CLOCK SPRING. HORN, CRUISE CONTROL, STEER WHEEL CONTROLS FOR ENTERTAINMENT SYSTEM ARE ALL INOPERATIVE REGARDLESS OF STEERING WHEEL POSITION OR IF VEHICLE IS STATIONARY OR IN MOTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V785000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED VOLKSWAGEN OF PALM SPRINGS (67909 E. PALM CANYON DR, CATHEDRAL CITY, CA 92234, (760) 770-1100) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE CONVERTIBLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V785000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT GUNTHER VOLKSWAGEN DAYTONA BEACH LOCATED AT 1270 N TOMOKA FARMS RD, DAYTONA BEACH, FL 32124, (386) 523-0500 HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED A RECALL NOTICE IN DECEMBER 2020 STATING THAT AN AIRBAG NEEDED REPLACED, SINCE THEN THE MANUFACTURER HAS NOT SENT UPDATED NOTICE OR RESPONDED ABOUT INQUIRIES WHEN THIS REPAIR WOULD BE MADE AVAILABLE.

THIS RECALL HAS NOT BEEN FIXED FOR OVER TWO MONTHS NOW -- 60 DAYS. THAT IS NUTS. PLEASE UPDATE THE RECALL FIX ASAP BECAUSE OTHERWISE I AM PREVENTED FROM USING MY CAR FOR WORK. THANK YOU.

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V785000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS TAKEN TO GOSSETT VOLKSWAGEN (1875 COVINGTON PIKE, MEMPHIS, TN 38128) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

LOW BEAMS BOTH STOPPED WORKING, BULBS AND FUSES ARE FINE.

YES ON MY 2014 BEETLE R ONE MORNING I WAS HEADING OUT TO LEAVE FROM WORK WHEN, I HEARD A NOISE FROM THE ENGINE , AND I THOUGHT IT WAS THE AIR CONDITION, BUT IT WAS THE ENGINE IT STARTED THEN AFTER THAT AND THEN I TURNED IT OFF, SO I CALLED THE DEALERSHIP TO TELL THEM WHAT HAPPENED AND I HAD IT TOILED TO VOLKSWAGEN , DEALERSHIP AND SOMEONE FROM THE SERVICE AND REPAIRS CALLED ME BACK AND TOLD ME THAT IT WAS THE TIMING CHAIN CAME OFF HAD LIKE 35,000 MILES OR 40,000 MILES THE CAR SO MY SERVICE GUYS TALKED TO THERE MANAGER ABOUT HELPING ME SENSE I HAD EVERYTHING SERVICED AND DONE THERE NO OTHER PLACE BUT THE DEALERSHIP I BUT IT FROM I GUESS THE MANAGER , HAD TALKED AND SAID THAT VOLKSWAGEN , CORPORATION , WOULD ONLY PAY 70% SO I HAD TO PAY 4100 .00 AND NOT PAY THE 100% PERCENT OF IT BUT I HEARD THERE WAS A RECALL FOR THE ENGINE WITH LOW MILES I DON'T KNOW WHY THAT THEY CANT PAY THE 100% OF THE COAST SENSE THEY SAID IT WAS A LAW SUIT GOING ON, NOW THE MANAGER SAID IF IT WAS HIGHER MILEAGE THEN THEY WOULD PAY MORE.. TO ME THAT DOESN'T MAKE ANY SENSE TO ME SINCERELY [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TSI SHOOTING OIL THROUGH MUFFLER. ONLY 93,000 MILES ON THE CAR. HARD SHIFTING, LOSS OF POWER. VEHICLE IN MOTION.

THE DOOR LATCH FUNCTION FAILS AND THE CAR DOOR FREELY OPENS TO ONCOMING TRAFFIC AND PEDESTRIANS. THE CABLE OR MODULE HAS FAILED AND A RIGHT TURN SWUNG THE DOOR OPEN AS I HELD THE WINDOW UNKNOWINGLY. *TR

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT WHILE THE WINDSHIELD WIPERS WERE BEING OPERATED, THE WINDSHIELD WASHER FLUID SMEARED THE WINDSHIELD. THE VEHICLE WAS TAKEN TO PAUL MILLER VOLKSWAGEN 118 MORRISTOWN ROAD, BERNARDSVILLE, NJ 07924, 855-896-3830 , DOUGLAS VOLKSWAGEN 491 MORRIS AVENUE, SUMMIT, NJ 07901, (908)341-1254, AND TREND MOTORS VOLKSWAGEN 221 US-46, ROCKAWAY, NJ 07866, (973)625-0100 BUT, WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO NHTSA AND ALSO REFERRED TO CONTACT THE LOCAL DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS 59,000.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE KEY WOULD NOT IMMEDIATELY RELEASE FROM THE IGNITION SWITCH. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND THE MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 75,000.

ENGINE LIGHT IS ON AND EVERY TIME I PUT GAS IN THE CAR IT DOES NOT TURN ON ON FIRST TRY I HAVE TO KEEP TURNING IGNITION KEY 3-4 TIME BEFORE IT START. THE CAR IS TURNED OFF.

SUN ROOF AND NOISE WHEN I BACK UP

WHILE STATIONARY, IGNITION SWITCH SOMETIMES DOES NOT TURN ON OR OFF. MANY TIMES I SPEND 20 TO 30 MINUTES TRYING TO START MY CAR. ON OCCASION , I CANNOT TURN THE CAR OFF OR REMOVE THE KEY AFTER TURNING THE CAR OFF.

THE IGNITION LOCKS AND PRESENTS A MAJOR PROBLEM. IT BECOMES IMPOSSIBLE TO REMOVE THE KEY. ALSO THE LOCKS RANDOMLY GO ON AND OFF AS I AM DRIVING.

2014 VW 'CLOCK SPRING' FAILURE AFFECTING THE DRIVER-SIDE AIR BAG, HORN, AND CRUISE CONTROL. I WOULD LIKE TO REQUEST THE OFFICE OF DEFECTS INVESTIGATION (ODI) OF THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION (NHTSA) TO OPEN AN INVESTIGATION OF THE VOLKSWAGON OF AMERICA (VWA) RECALL OF THE 2014 VW BEETLE CONCERNING THE FAILURE OF THE DRIVER AIR BAG, HORN, AND CRUISE CONTROL. THE CURRENT RECALL INVOLVES THE 'CLOCK SPRING' WHICH HAS BEEN IDENTIFIED IN VW MODELS INCLUDING: 2010-14 CC; 2010-13 EOS; 2011-2014 GOLF; 2011-14 GTI; 2012-14 JETTA SPORTWAGEN; 2011-14 JETTA SEDAN; 2010 PASSAT AND PASSAT WAGON; 2012-14 PASSAT SEDAN, AND 2011-14 TIGUAN. THERE IS NO RECALL FOR THE 2014 VW BEETLE, THE ONLY MODEL NOT INCLUDED IN THE VW MODELS RECALL. MY 2014 BETTLE TURBO EXPERIENCE FAILURE OF THE CLOCK SPRING AROUND 80,000 MILES. THERE WAS NO LIGHT ON THE DASH INDICATING A FAILURE OF THE AIR BAG, HORN, OR CRUISE CONTROL. AN ATTEMPT TO USE THE CRUISE CONTROL AND THE HORN WERE BOTH FOUND INOPERATIVE CAUSED IMMEDIATE CONCERN. A CHECK OF THE FUSES INDICATED AN ACCESSORY (12V ACCESSORY CHARGING/CIGARETTE LIGHTER) NEEDED REPLACED. THE REPLACED FUSE DID NOT REMEDY THE OTHER SAFETY ISSUES. THE VEHICLE WAS INSPECTED BY A VW DEALER SERVICE DEPARTMENT AND FOUND TO HAVE A DEFECTIVE CLOCK SPRING AND ADVISED THAT REPLACEMENT FOR THE PART WOULD BE $450+. DUE TO THE AGE/MILEAGE THE PART WAS NOT COVERED BY THE WARRANTY. I WAS ADVISED THAT THERE WERE NO RECALLS ON THIS ITEM. MY CONCERN IS THAT THE DRIVER-SIDE AIR BAG IS INOPERATIVE AND CONSTITUTES A NHTSA SAFETY RECALL. VOLKSWAGEN CLOCK SPRING RECALL INVESTIGATED BY FEDS HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2017/VOLKSWAGEN-CLOCK-SPRING-RECALL-INVESTIGATED.SHTML I WOULD APPRECIATE ADVICE FROM NHTSA IF THIS MODEL WILL BE COVERED, OR NOT, AND HOW TO PROCEED.

RECEIVED LETTER FOR RECALL, INSTRUCTED TO CALL FOR APPOINTMENT, LETTER .DID NOT STATE WHAT THE PROBLEM WAS. CHECKED YOUR WEBSITE, SHOWED NO RECALL FOR THIS VEHICLE. CONCERNED IF THIS IS A RIP OFF, SINCE THE LETTER STATED IT WAS A "MANUFACTURER'S RECALL"? LETTER WAS FROM: AUTONATION VOLKSWAGEN, LAS VEGAS, NV

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE KEY FAILED TO RELEASE FROM THE IGNITION SWITCH AND REMAINED IN THE ON POSITION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SOUTHERN VOLKSWAGEN GREENBRIER (1248 S MILITARY HWY, CHESAPEAKE, VA 23320, (757) 424-4689) WHERE IT WAS DIAGNOSED THAT THE IGNITION LOCK CYLINDER AND HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 181253450. THE APPROXIMATE FAILURE MILEAGE WAS 58,288.

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE KEY WAS DIFFICULT TO REMOVE FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS CONFIRMED THAT THERE WERE NO OPEN RECALLS ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS OPEN FOR THE VIN. THE FAILURE MILEAGE WAS 36,000.

THE HORN DOES NOT WORK, I HAVE HAD THE FUSES CHECKED AND ALL THE FUSES ARE GOOD. THIS IS A SAFETY ISSUE AS YOU NEED YOUR HORN TO ALERT OTHER BAD DRIVERS ON THE ROAD. I KNOW OTHERS THAT HAVE THE SAME CAR HAVE THE SAME ISSUE,

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN BEETLE. AFTER SHUTTING OFF THE VEHICLE, IT WAS DISCOVERED THAT THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

I WAS DRIVING IN THE MIDDLE OF VERY HEAVY RAIN AND MY WIPERS SUDDENLY STOPPED. I MANAGED TO GET OFF THE HIGHWAY AND TOOK THE VEHICLE TO VW. I WAS INFORMED THAT THE WINDSHIELD WIPER MOTOR HAD TO BE REPLACED WITH ONLY 50,000 MILES ON THE CAR. I HAVE OWNED 4 VW AND HAVE NEVER ENCOUNTERED THIS ISSUE. THERE WAS NO WARNING - THEY JUST STOPPED WHICH WAS VERY DANGEROUS.

SUNROOF CRACK AFTER 2 TIMES CHANGE, VERY UNSAFE CONDITION. WHEN RAIN FRONT LIGHT THE GET FULL OF WATER AND THEY STOP WORKING, VERY UNSAFE DRIVING AT NIGHT TIME

WINDSHIELD CRACKED SPONTANEOUSLY OVERNIGHT. WAS FINE THE NIGHT BEFORE, NOTICED A LONG CRACK THAT STARTED HORIZONTALLY ON THE EDGE OF THE PASSENGER SIDE OF THE WINDSHIELD AND THEN CURVED UP VERTICALLY THE NEXT MORNING WHEN I PULLED THE CAR OUT OF THE GARAGE. I DRIVE THIS CAR A COUPLE OF TIMES A WEEK, GENTLY, AND ALTHOUGH IT IS A 2014, IT HAD ONLY 4777 MILES WHEN THIS HAPPENED. I HAVE NOT GOTTEN HIT BY ANY STONES, HAVE NOT DRIVEN ANY BUMPY ROADS OR HIT ANY POTHOLES, AND I HAVE NOT HAD ANY ACCIDENTS WITH THE CAR. BROUGHT THIS TO THE ATTENTION OF MY DEALER AND VW CUSTOMER CARE, BUT THEY HAVE BEEN SLOW TO MAKE A DETERMINATION.