Subaru Outback 2016 — Reported problems

I am submitting this complaint concerning a failure of the front exhaust assembly on my 2016 Subaru Outback 2.5L. the dealership diagnosed a leak at the exhaust bellows in the front exhaust assembly and recommended replacing the assembly. I proceeded with the repair at a cost exceeding $3,000. I subsequently learned of Subaru Service Campaign WUJ-95, which addresses cracking of the bellows in the front exhaust pipe, including the catalytic converter, on certain 2015–2016 Subaru Legacy and Outback 2.5L vehicles. Subaru has informed me that my vehicle's VIN is not included in the campaign. However, the component and type of failure described in the campaign appear relevant to the failure experienced by my vehicle. I contacted Subaru of America Customer Advocacy and requested an explanation of the technical distinction between the condition addressed by WUJ-95 and the failure diagnosed in my vehicle. Subaru declined to compare the conditions and denied my request for goodwill assistance or reimbursement. The company considers its review complete. I recognize that my vehicle's failure does not automatically establish that it qualifies for the existing campaign. However, I am concerned that a similar failure of the front exhaust bellows occurred in a vehicle of the same model year and engine type. I respectfully request that NHTSA review this report in conjunction with other complaints and available technical information to determine whether the failure warrants further examination, including whether it may affect emissions performance or present other safety concerns.

Odometer Fraud. The contact purchased a 2016 Subaru Outback. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale, but the contact discovered the seller was associated with a car dealer. At the time of purchase, the vehicle mileage was 87,059. After obtaining a Carfax report, the contact became aware that the mileage was 207,000.

The car accelerates on its own at times. I am not pressing the gas or going down a hill. It is flat road, sometimes even pulling into my driveway. There is also feeling like I am being bumped from the back and moving when I am idle. I am strict about oil changes and have it fully inspected when I take it every 3 months as I am a single mom and cannot afford for my children and I to be hurt in an accident or be without a car.

UNKNOWN When pulling into a parking space at the [XXX] diner my 2016 OUTBACK suddenly accelerated while I was ready to shift from drive to park. It was as if I put the gas peddle to the floor. There was a car about 6feet in front of me which I hit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a crack in the exhaust manifold and the exhaust smell is entering the cabin affecting driver and passengers' health. The problem has been confirmed by a Subaru dealer and an independent mechanic. There were no warning lights, I was made aware after routine maintenance by an independent mechanic. The same part has failed in multiple Subaru models: Recall WUJ-95 (SOA says my car is not covered in the recall/campaign due to my car's production date being 24 days after the "Affected Production Dates") . Additionally, Subaru of America extended the exhaust pipe warranty on the same part on other models, as late as 2018, so the part continued to be in use and problematic. Subaru of America says replacing the part is not covered by a recall for my car, however I feel strongly that it SOA should replace the part due to the proximity of my production date and the continued issues with the part across multiple models.

The reporting citizen was driving legally on [XXX] going forward towards the parking lot next to the round about when an uncrewed, autonomous commercial vehicle operated by Waymo suffered a catastrophic software/hardware failure. The 6,000-pound driverless robot taxi aggressively pursued and chased the citizen’s vehicle in reverse for that full city block despite honking the horn and then holding it down the entire time as the killing 6,000 lbs robot car kept reversing towards the citizens car instead of going forward, forcing the citizen out into a perpendicular intersecting road onto [XXX] The citizen safely evaded a severe collision solely through high-speed defensive driving, reversing, and holding down the horn to warn surrounding motorists of the out-of-control vehicle. The autonomous system failed to stop, recognize the citizen's vehicle, or register the horn. Upon reviewing the internal vehicle data and footage, Waymo’s corporate office confirmed to the citizen on several calls after the [XXX] reporting that this specific vehicle "went rogue." Waymo admitted the failure was severe enough that they immediately pulled the specific vehicle out of operational service. I have several case #s from Waymo of each call admitting fault. These 6000 lbs killing car robots are NOT SAFE and should not be allowed on public roads where real humans are driving! I can’t sleep since [XXX] due to the nightmares of these killing car robots trying to kill me. I must factor in extra time to go anywhere as I cannot have these killing car robots near me and they are everywhere in my area. I visibly shake and sweat involuntarily whenever I see one of these even from very far away or even think about them—which is pretty much always now since [XXX]. Because Waymo deployed a malfunctioning 6,000-pound autonomous vehicle that aggressively chased a resident on public streets, this is an immediate Public Safety Hazard and Reckless Endangerment issue caused by Waymo. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving the 2016 Subaru Outback, the vehicle experienced a sudden, catastrophic failure of the Continuously Variable Transmission (CVT). The transmission completely failed, resulting in an immediate and dangerous loss of propulsion while operating the vehicle. This created an immediate safety hazard for myself, my toddler and other drivers on the road, as the vehicle could no longer maintain speed or accelerate safely to clear traffic. A certified repair facility diagnosed the issue as a complete internal mechanical failure of the transmission, requiring a total replacement at an estimated cost of roughly $11,000. This generation of Subaru CVTs has a well-documented history of premature, catastrophic mechanical failure, which Subaru of America has previously acknowledged via past warranty extensions. The sudden loss of power caused by this engineering defect poses a severe and ongoing safety risk to consumers. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

SUBJECT: Formal Safety Defect Complaint: 2016 Subaru Outback – Manufacturing Nondisclosure of Latent "Day 1" Design Flaw Causing Ignition Key Entrapment, Uncommanded Steering Column Lockout, and Severe Family Safety Risk I am writing to formally report a severe, unaddressed safety defect and a deceptive corporate practice by Subaru of America, Inc. affecting my 2016 Subaru Outback. This vehicle suffers from a "Day 1" latent engineering flaw that causes the physical ignition key to become permanently trapped in the ignition cylinder, triggering an uncommanded, rigid locking of the steering column assembly. Subaru has possessed documented knowledge of this failure for years, cataloging it under Technical Service Bulletin TSB 16-112-18R. Rather than fulfilling its statutory obligation to issue a comprehensive federal safety recall, Subaru deployed a voluntary, time-bound 8-year warranty extension. Subaru conveniently did not notify me of this warranty extension. By doing so, the manufacturer unconscionably ignored this defect, placing its customers at direct peril. They capitalized on asymmetric information to shift both the financial burden and the severe physical safety risks of a known factory flaw onto my family, the moment an arbitrary time threshold expired. My family and I have been at active, continuous risk in this vehicle since the day we purchased it due to an engineering error that was present when the car rolled off the assembly line. The root cause of this failure is a fundamental engineering defect within the Continuously Variable Transmission (CVT) shifter assembly, specifically, the premature degradation of the electrical contacts within the select lever park-range switch.

Vehicle: 2016 Subaru Outback Recall Number: WUJ95 – Front Exhaust Pipe Bellows Crack I incurred repair expenses to address a condition that was later covered by Subaru Recall WUJ95. At the time of the repair, I was unaware that the vehicle was subject to this recall because I never received any recall notification from Subaru. The affected component was the front exhaust pipe bellows assembly covered by Recall WUJ95. The repair was completed by an independent repair facility. The condition involved a cracked exhaust bellows assembly. The failure of this component allowed exhaust gases to escape from the exhaust system into the cabin and is the condition identified by Subaru in Recall WUJ95. The issue was diagnosed and repaired by an independent repair facility. The repair addressed the same component and condition that was subsequently identified by Subaru as part of Recall WUJ95. After learning of the recall, I contacted Subaru of America seeking reimbursement because the repair was completed after the recall had been issued. Subaru denied reimbursement and stated that repairs performed at third-party facilities are not eligible. During the reimbursement review process, I requested documentation showing when and how recall notification was sent to me, including the address used, mailing date, and method of notification. Subaru declined to provide this information. Subaru also declined to provide the specific guidelines relied upon in denying reimbursement. My concern is that I never received recall notification before obtaining the repair, which prevented me from having the recall performed through an authorized Subaru retailer. I am requesting that NHTSA review whether recall notification requirements were properly satisfied in this case and whether vehicle owners are being provided sufficient information to verify recall notification when reimbursement requests are denied.

On 05/08/2026 the brakes failed while in a queue at a drive-up restaurant. The car was steered away to a flat part of the parking lot. After a restart the brakes returned to operation and the car was taken to the dealership where the brake line were flushed and the brake fluid replaced. On 05/25/2026 the brakes failed after backing out of an inclined parking space in a parking garage. The car came to a stop when it backed into a concrete wall. The car was towed to the dealer. The dealer inspected inspected the car and reported that the brakes were working as they should.

Parasitic battery drain due to a faulty DCM module. I've purchase 3 batteries in the past 16 months. I now have to keep a trickle charger on my car at night to ensure my battery is not dead in the morning. Unable to park overnight without charger due to fear of another dead battery.

The DCM (Data Communication Module), also referred to as the Starlink telematics module, has failed. This failure is causing a continuous parasitic battery drain, which rapidly depletes the vehicle’s battery even after charging or replacement. The component remains installed in the vehicle and is available for inspection upon request. The failure has resulted in repeated battery drain and loss of vehicle operability. I have experienced a dead battery approximately 4–6 times between September 2025 and present, and the condition has worsened to the point where the vehicle cannot remain running or operable without the battery dying within approximately 5 minutes. This creates a safety risk because the vehicle can become inoperable without warning, increasing the likelihood of being stranded in unsafe conditions or unable to use the vehicle in an emergency. Yes, the issue has been diagnosed and confirmed by a Subaru dealership, which identified the DCM module as failed and requiring replacement. The failure is consistent with a parasitic battery drain caused by the DCM. The vehicle has been inspected by an authorized Subaru dealership.I have also contacted Subaru of America and opened a case requesting assistance with the repair. The primary symptom was repeated battery drain and failure to start beginning around September 2025. The issue progressed over time, with multiple instances of a dead battery, and has now worsened to the point where the battery drains within minutes, preventing normal vehicle operation. There were no consistent warning lights directly identifying the DCM as the cause prior to diagnosis.

leak in cam carrier gasket caused large ammounts of smoke to fill engine bay and enter cabin air system. Struggled to breath and vision to an extent was obstructed. when car was parked, smoke continued to fill the engine bay. problem was confirmed by an independent technitian, with the vehicle undergoing a complete inspection about a year ago from the dealership of purchase. no warning lamps turned on until enough oil had seeped from the leak in the liquid silicon gasket, at which point the low oil warning light had turned on.

My 2016 Subaru Outback CVT transmission has exhibited an intermittent jerking and grabbing sensation when accelerating from a stop, worse when cold, since at least February 2023. This is a known defect covered under Subaru warranty extension bulletin 16-115-18. February 2023 — An authorized Subaru dealer documented the complaint in writing. The technician stated the vehicle never warmed up during the test drive and dismissed the concern. The CVT issue was never repaired. I was never informed of Subaru's CVT warranty extension program. February 17 2026 — seven days before my warranty expiration — the same authorized Subaru dealer physically identified and documented a CVT oil pump cover leak. The same jerking complaint was again documented in writing. No repairs were made and the warranty expired one week later. The CVT defect has been physically confirmed by an authorized Subaru dealer within the warranty period and Subaru of America has denied my warranty claim in writing. This issue presents a safety concern. The unpredictable jerking and hesitation when accelerating from a stop creates dangerous situations in traffic, particularly at intersections and when merging. The vehicle is available for inspection upon request. Subaru chose to handle this known widespread defect as a quiet warranty extension rather than a mandatory recall despite hundreds of owners reporting identical symptoms.

My 2016 Outback 2.5L model experienced an exhaust noise and/or odor coming from cracks at the bellows section of the front exhaust pipe which includes the catalytic converter. It was diagnosed as leak occurring at the front exhaust pipe. Quoted repair for replacement part only is $2700 plus $1000 labor to repair. Upon investigation, it was discovered that Subaru Recall WUJ-95 with subject Exhaust Pipe Front (EPF) Bellows Cracking was issued in 2020. My specific VIN was excluded from this recall but I have experienced the exact issue described in the recall. As a result of this situation and exhaust inhalation the car is not able to be driven, this cause breathing issues for me, my wife and our 9 month old baby.

Brake light comes on while driving and power steering also locks up..

Almost after I took ownership of my vehicle in August 2024 from Lexus of Pembroke Pines, I noticed a light on the dashboard that would light intermittently. I purchased an extended warranty for almost four thousand dollars at the time of sale, thank God, as this car has needed a lot of work that I was never told about nor was anything in the CARFAX indicating so many issues. Subaru of Pembroke Pines service department took vehicle in to work on the air bag sensor as that is what seemed to be the issue. In the sixteen months that I have been paying off a loan, the car has been in service for at least a combined ten months plus. They have changed the sensor twice and have changed the harness twice to no avail and that has been covered by the warranty. Now Subaru wants to take apart the car to trace wires to try to find out why the light still won't go out. The warranty company is refusing to take responsibility for the payment for the work and I cannot and will not pay out of my pocket. Subaru wants me to take my car back and drive it. I DO NOT WANT TO DIE FROM A FAULTY AIRBAG. There is something grossly wrong with the vehicle, the service department and especially the warranty company. Please help me get my vehicle fixed without having to be further raped financially. Subaru is trying to get me to purchase yet another vehicle AND I was told by the service lane manager that I should never have been sold that car. IT IS DANGEROUS. My files you are requesting are in my car which is at the dealership.

I purchased a replacement battery in 2023. In August of 2025, the battery died, requiring a jump start. A local auto parts store checked the battery and it tested within acceptable limits, showing around 513 amps. A private shop confirmed this, and cleaned the battery terminals and cables. The battery functioned well until around November 2025, when it again died requiring a jump start. The battery again died in December 2025, about one month later, requiring a jump start.

1.Windshield crack in the deicing area. Driving on a highway heard a loud boom as if a very big rock hit the car. 30-40 second later there was another boom of normal loudness. At this moment windshield crack has been noticed. The windshield will not be available, replacing it on 12/22/2025 2. Visibility has been affected 3. No, problem was not reproduced. Dealer representative said that the problem is not covered by Subaru. 4. Windshield was visually inspected by the dealership representative. I will try to collect more data at the windshield replacement shop. 5. There were no symptoms of the problem. N.B - the crack outside is flat, as if no rock hit happened. - I have camera's MP4, where sounds can be heard, 1GB

The contact owns a 2016 Subaru Outback. The contact stated that the horn was inoperable. The vehicle was taken to the local dealer for a routine recall repair, and it was diagnosed and determined that the steering roll connector/clock spring had short-circuited. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 50,000.

Steering wheel controls frequently fail to work properly on the cruise control system specially the speed control. Also the exhaust system bellow has cracked. The moonroof leaks into the cabin and floor area of the passenger side. Also leaking into the A pillar on the passenger side. I only have a picture of the engine valve cover that is leaking and had to be replaced. I have video of the exhaust leak coming from the crack in the bellow pipe. Do not have video of the cruise control speed issues as I can’t take a video while driving.

I had a rock thrown at my vehicle's windshield and required a replacement. I went to a Subaru dealership, Zeigler Subaru of Kenosha, local to me for a replacement. A day after I received my car, the windshield developed a hairline crack emanating from the bottom. I brought it back to the dealer and they replaced it again. After that time, it was a whole week and a half when I noticed a hairline crack, this time from the top working its way down. I brought it once again to the dealer for a replacement and a better explanation as to what is going on. 1.5 months later, I took my car again and was good for a little over a month, when I noticed the same hairline crack, this time from the bottom. I am up to having three windshields being installed and have no confidence in the safety and longevity of the vehicle I have. Subaru has had engineers come out to evaluate my vehicle and determined that its structural construction is not compromised and have tried to diagnose another probable cause coming from the windshield wiper heater and unplugged it. I have heard crack noises when driving at random intervals and have it noted to the dealership. no further update has been told to me as of the writing of this concern.

Catalytic converter is cracked. This is confirmed by an independent service center. Apparently there is a recall for this issue for 2015 and 2016 Subaru Outbacks manufactured up until September 2015. My 2016 Subaru Outback has the same issue and was manufactured in April 2016. The recall should include all 2016 Subaru Outbacks, not just those manufactured in 2015.

Accelerated on its own doing 25mph and accelerated quickly and took pumping brakes to get it to stop

I reached under the steering well to the foot well because it seemed that my AC was not putting out any air. I touched something and received a burn on my hand. I reached out to the SOA but was told to take it to the dealer. Then they asked me to call back and discuss further. When I called back I was told to take it to the dealer. I'm not sure I want to take it to the dealer to be charged a diagnosis fee. It seems the "kick panel" should cover this hot part to not allow access.

Horn quit working

The contact owns a 2016 Subaru Outback. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the engine seal had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

EYE SIGHT GOES OUT SHORTLY AFTER RECONFIGURATION (HAS HAPPENED SEVERAL TIMES), BRAND NEW BATTERY HAS BEEN DRAINED CAUSING COMPLETE SHUT DOWN, HAS BEEN IN SHOP FOR SIX WEEKS AND DEALERSHIP CANNOT FIND REASON FOR THIS HAPPENING AND HAS REPLACED BATTERY AND DRIVEN THE CAR WAITING FOR A REPLICA TO HAPPEN. MY RESEARCH LEANS TOWARD DCM/ECM/PARASITIC BATTERY DRAIN ISSUES BUT THERE DOES NOT SEEM TO BE A RECALL FOR THESE ELECTRONIC ISSUES.

Exhaust leak in or near exhaust manifold / bellows / flex pipe identical to problem identified in WUJ-95 recall, confirmed by both dealer and independent mechanic. Problem produces 'growl' and fumes in passenger cabin. This problem likely existed when we purchased the car used from LaFontaine Subaru in Commerce, MI.

Safety concern - Exhaust entering into the car. Smells of exhaust. Warranty should be extended to 15 years, 150,000 miles as was done on identical part 2017-2018MY Subaru Forrester Exhaust Pipe Front (EPF) Bellows Cracking. This part is known to be defective. 1. My 2016 Subaru Outback 2.5L if manufactured 12/9/2013 - 9/30/2015 is covered. My Subaru just outside this window, manufactured 12/2015. Service Program Bulletin Number: WUJ-95. 2. My Subaru is within the 80,000 routine emissions warranty, though 1 year outside the 8 years. 3. This Exhaust Pipe Front (EPF) Bellows Cracking happens on the identical part in the Forester and has an Exhaust Pipe (Front) Warranty Extension (W122-013) to 150,000, 15 years. Attached - Repair estimate, Service Program Bulletin WUJ-95 dealing with this year Outback, Service Bulletin Number 09-84-22 dealing with identical part 2017-8 Subaru Forester

Known battery drain likely from DCM and also they designed the alternator not to completely charge battery causing frequent dead battery without warning and for no operator error and causing frequent need to replace car batteries over the years.There was a class action lawsuit but no recall for these issues so has not been addressed properly.

Exhaust gas smells in the driver cabin and the exhaust shield and the pipe is breaking off.

The contact owns a 2016 Subaru Outback. The contact stated that there was an exhaust odor entering into the cabin of the vehicle, which was most noticeable when the heater was activated. The contact stated that while the vehicle was idling, there was an abnormally loud sound as if the exhaust was releasing in large amount of fumes. There were no warning lights illuminated. The contact stated that the failure was related to the emissions and was related to NHTSA ID Number: 10182196 (Engine and Engine Cooling, Equipment, Equipment Adaptive/Mobility). The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not covered under NHTSA ID Number: 10182196 (Engine and Engine Cooling, Equipment, Equipment Adaptive/Mobility) or under warranty. The manufacturer opened a case and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2016 Subaru Outback. The contact stated while the vehicle was occupied and parked at residence and attempting to start the vehicle, there was an abnormal sound coming from the underneath the vehicle. The contact stated while driving at various speeds there was exhaust fumes entering the cabin of the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that front exhaust manifold connected to the catalytic converter needed to be replaced. The contact stated that the technician inspected the vehicle and became aware that the exhaust pipe was rusted. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The manufacturer informed the contact that there were no recalls associated with the VIN. The contact related the failure to a Service Program Bulletin: WUJ-95R (Exhaust Pipe Front (EPF) Bellows Cracking); however, the VIN was not included in the bulletin. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 171,000.

There’s an open recall on an exhaust leak for similar models and years and my car needs the same work done but it’s not covered under the recall

The 8 month old battery on my 2016 Subaru Outback just died. I understand that the warranty on the DCM was extended by a year, but the dealership said that if it turned out the DCM was not defective, I would have to pay for the test ($185) . The warranty only covers having the battery recharged or replaced. If the DCM is the cause of the battery drain, than the warranty should pay for replacing the DCM, in addition to replacing the battery. Otherwise the problem will continue to reoccur. There should be a recall on the DCM!

The steering warning light came on and my steering wheel stiffened. Luckily I was able to make it home, but when I went back to crank it. The light was still on and it would only move forward of backwards; because I wasn't able at all to turn the steering wheel.

Original owner of a 2016 Subaru Outback 2.5L, took in to Midas for small exhaust leak. Midas found that the Exhaust Pipe Front Bellows was cracking. They sent me a quote to repair the bellows and also a print out of Service Program Bulletin Number WUJ-95R n the 2015-2016MY Outback 2.5L referring to the Exhaust Pipe Front (EPF) Bellows Cracking. I called to speak with Subaru's corporate recall center and they said my VIN was not part of the recall, however, my car was manufactured in 2015 and is having the exact same issues as the other 2016 Subaru Outback 2.5L. Our safety is being put at risk as CO (carbon monoxide) is leaking into the vehicle due to the cracking in the Exhaust Pipe Front Bellows.

The contact owns a 2016 Subaru Outback. The contact stated that the passenger’s side wheel window trim was slightly pivoted. The vehicle was taken to the dealer who determined that the trim needed to be replaced. The vehicle was not repaired because the dealer had not confirmed if parts had been ordered or received. The contact stated that while driving approximately 60 MPH in 2020, the vehicle experienced transmission failure and the vehicle came to a jerking stop, as if the parking brake had been activated. The vehicle was towed to the dealer and the contact was informed that the CVT transmission had failed and needed to be replaced. The contact stated that approximately 4 years later, several warning lights illuminated. The vehicle was taken to the dealer but no cause for the failure was found. The contact stated that after leaving the dealer, the failure reoccurred. The vehicle was returned to the dealer and was diagnosed with CVT failure. The CVT transmission was replaced. The contact was informed that the wiring harness needed to be replaced; however, the wiring harness had not been replaced. The manufacturer was informed of the failure and opened a case. The failure mileage was 35,000.

My 2016 Subaru Outback, manufactured 23 business days after the end date of recall WUJ-95, has the same exhaust system and now the same exhaust system failure as the cars covered under the recall. My car is available for inspection. This exhaust failure poses a risk of carbon monoxide poisioning. The problem in my car was identified by an independent mechanic who works exclusively on Subarus and has seen this failure in other clients' vehicles. He referred me to Subaru for repairs and recommended I look into why I hadn't received a recall notice. I contacted Subaru, opened a case, then didn't recieve a response in the timeframe they defined. After waiting a few days, I called back to learned my case had been closed. Their customer advocacy representative responded the next week and said my car was not recalled because it was manufactured on 11/3/2015, after the end date of the recall on 9/30/2015. She also cited a lack of service history with a Subaru retailer (I offered to provide records) and being out of warranty by time and miles (I mentioned 2017-18 Foresters received warranty extensions to 15 years or 150K miles for this failure.) I asked what their escalation process is for making exceptions and was told the representative was the only customer-facing person I would be able to speak with about this and she declined to offer any assistance, but did offer a loyalty discount on a new vehicle. My car has not been inspected by anyone else. I'm willing to take it to anyone who should look at it. There were no warning lights or messages related to the issue. It was diagnosed when I took the car in for regular maintenance and it explains the more noticable smell of exhaust in the car, that I had attributed to other traffic, when I'm sitting at stop lights.

The catalytic converter on my vehicle has an air leak causing my engine light to come on and almost all features such as cruise control become disabled. There is a recall that was issued in 2020 for the exact same problem my vehicle is having and the recall covers the same year, make and model of my vehicle. I was told that my vehicle isn’t under the recall but the representative was unable to specify why. I am trying to get the part replaced as the vehicle is polluting the air and causing my vehicle to not perform as expected.