Mercedes-Benz EQS 2023 — Reported problems

The vehicle has experienced recurring intermittent failures of Active Brake Assist and Active Blind Spot Assist. The systems may function normally and then unexpectedly become unavailable, with warning messages appearing in the vehicle. The primary driver was nearly involved in an accident during one occurrence when Active Brake Assist unexpectedly became unavailable. No collision occurred, but the loss of the braking-assistance function created a serious safety concern. The problem has been inspected by authorized Mercedes-Benz dealers on multiple occasions. During an April 2026 dealer visit, the dealer documented both the Blind Spot and Active Brake Assist warnings, stored communication fault codes involving the front radar sensor/DISTRONIC, a bent front radar sensor bracket, and a loose front grille. The problem later recurred, and the vehicle was returned to a Mercedes-Benz dealer on August 27, 2026. The vehicle remains at the dealership and is available for inspection. The dealer now states that the front radar/module mounting bracket is cracked and attributes the condition to outside impact. The vehicle has never been in an accident and there is no visible damage to the front emblem or exterior front of the vehicle. When asked how the dealer determined that an impact caused the bracket damage, the owner was told that the DTC report supported that conclusion, but the dealer declined to provide a copy of the report. During the same discussion, a Mercedes-Benz service consultant stated that the bracket is very flimsy and can crack from something as minor as leaning on the vehicle. This raises concern that the mounting bracket for a safety-related radar system may be unusually susceptible to damage during ordinary use. The recurring failures affect systems related to collision warning, automatic braking assistance, and blind spot detection. The vehicle and affected components remain with the Mercedes-Benz dealer and should be available for inspection.

The center console display (MBUX) on this 2023 EQS 450 4MATIC fails while the vehicle is in use. There is no warning lamp, chime or message first. Sometimes it flickers on and off; other times it goes fully blank and stays blank, unresponsive to touch. Owner video shows the display working and then completely blank 0.4 seconds later. When the screen is blank the rearview backup camera is unavailable. Selecting reverse produces no image at all. The rear camera image appears only on that center screen, so the failure removes the rear visibility required by FMVSS 111 and leaves the driver reversing with no camera view in parking garages, driveways and residential streets. An authorized Mercedes-Benz dealer has reproduced and confirmed the failure across five visits, from 7,916 miles in August 2025 to 20,789 miles in August 2026, with 28 days out of service. In May 2026 (RO 1410670) the dealer diagnosed fault B159211, a short circuit to ground on the data line between the head unit and the central display, removed the dashboard and replaced a harness. The technician reported that instead of removing the original short-circuited harness he cut off its connector ends, taped the exposed cables and left that harness inside the vehicle. The failure recurred ten weeks later and was recorded on video on 29 July 2026. On the most recent visit (RO 1418392, 26 August to 3 September 2026) the dealer wrote "tech confirmed customer concern," reviewed the video, and recorded fault B162997: the data line between the reversing camera and the head unit has a malfunction. The entire central display was replaced. The defect has survived a software reflash, a harness replacement and a display replacement. This vehicle was previously repurchased by the manufacturer under California lemon law for a defective rearview camera and was certified in writing as fully repaired before resale. The vehicle, the video and all repair orders are available for inspection on request.

I would like to report 3 issues. One, happened yesterday, XXX. Driving on [XXX], in clear weather, no obstacles, no vehicles around, the vehicle engaged emergency breaking and pulled seatbelts as if there was an imminent crash. Second issue, the carpet behind rear doors is separating on both sides, preventing the rear doors from closing normally and it is catching the seatbelt prong. Third issue, the handles retract when children are trying to open the doors, catching their fingers while retracting and causing minor injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The electric refrigerant compressor on my 2023 Mercedes-Benz EQS 580 4MATIC SUV failed without warning. On this vehicle, the compressor is a dual-function safety-critical component: it provides cabin air conditioning and, more importantly, active cooling for the high-voltage lithium-ion battery pack. I am filing this complaint because a single-point failure in a component responsible for high-voltage battery cooling should not occur on a vehicle of this age and mileage, and because owners receive inadequate warning of the safety consequences when it does. I request that NHTSA investigate the failure rate of the electric refrigerant compressor on 2022–2024 EQS-platform vehicles and evaluate whether the battery thermal management design provides adequate redundancy and driver warning The vehicle was taken to an authorized Mercedes-Benz dealer, which confirmed the refrigerant compressor failure and replacing the compressor under warranty. Parts are backordered per Mercedes. The vehicle has been off the road for 28 days The dealer did indicate awareness of similar failures on other EQS vehicles.

The contact owns a 2023 Mercedes-Benz EQS AMG 4MATIC. The contact stated that while driving at a slow speed, the vehicle stalled and failed to restart. While exiting the vehicle, the vehicle shut off. The vehicle automatically locked after closing the door. The contact's child became locked inside the vehicle on several occasions. The contact's husband was able to unlock the doors with his phone. The contact had previously been stranded for three hours. The vehicle was towed on a flatbed to the local dealer, and a software check was performed. The vehicle was diagnosed, and it was determined that the coolant level was low. The contact was informed that the anti-theft system was working as designed. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 47,000.

There are several issue with the 2024 Mercedes EQS. I had the car have a full system failure and stop in the middle of the road with no warning. It could not even be towed. Apparently coolant was leaking without any warning. This caused a complete system failure- car wouldn't power on, couldn't be towed, couldn't be pushed to a safe location- nothing. The next most concerning issue is car automatically locks itself within seconds and with the key inside and with a passenger inside. My baby was trapped in the car. I came out of the driver seat and the key was in my purse. This could've resulted in a fatal incident. I live in [XXX] where we have a lot of heat. What if my key and phone were both in the car and my daughter was trapped. The car has locked automatically with key still in the car on multiple occasions. The car shuts off on its own within 2 minutes while passengers are inside. Again, as a parent this is deeply concerning and can lead to a fatal incident and overheating The lane correction is extremely harsh and many times wrong pulling the car in the wrong direction and with a lot of force INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Odometer Fraud. The contact leased a 2023 Mercedes-Benz EQS 450 X4. The vehicle was a dealer sale. After returning the lease vehicle to the dealer, he was informed the odometer closure was not available during the drop-off and it would be emailed. The contact stated that the vehicle was returned with the mileage at 17,000. The inspection report also indicated that the odometer reading was 17,000. The contact received a bill that indicated that the mileage was 7,000. The finance office was contacted, and they informed him to return to the dealer. The dealer indicated that the discrepancy was not his problem. The police were contacted, and a report was filed.

While making a left turn at low speed, I applied the brakes, but the vehicle did not respond as expected and instead appeared to drift, surge, or accelerate forward. The vehicle struck a fire hydrant and a bus stop pole before crashing into a tree. Airbags deployed and both occupants sustained injuries. I suspect a possible malfunction involving braking, propulsion, electrical, or speed control systems. No final cause has been determined. The vehicle should still be available for inspection. Mercedes-Benz USA has opened a case regarding this incident.

Several times, the car's "panic braking" has randomly slammed the brakes and tightened the seat belt. After the first few times, I took it to Mercedes and they re-uploaded software which was hard for them for some reason. It fixed the problem. Luckily, I had always been on small streets. But today, the panic braking happened again, only this time, I was on a major road (4 lanes at 35 mph) and, with nothing around me, no cars in front of me, the panic braking and seatbelt tightening happened so violently that I was thrust forward with enough force to hurt my hip. Nothing severe no doctors needed. I will take it back into Mercedes for another review but what if there had been someone behind me or I hadn't been wearing my seat belt. I would have been hit hard or gone through the windshield. (I was wearing my seatbelt and always do). This has happened at least 5 times since I've owned it.

I am reporting a serious safety issue with my 2023 Mercedes-Benz EQS SUV. On multiple occasions, the vehicle has suddenly lost power and completely stopped while driving on the freeway without warning. During these incidents, a red warning symbol appeared on the dashboard (a red turtle icon), indicating a critical malfunction. These failures created extremely dangerous situations, as the vehicle lost the ability to maintain normal driving speed in active freeway traffic. At the time of these incidents, my three children were in the vehicle, which significantly increased the risk of a serious accident. This issue has occurred multiple times, suggesting a serious and recurring defect. The sudden loss of power combined with dashboard warning signals presents a major safety hazard and could lead to severe injury or fatal accidents. I no longer feel safe operating this vehicle and request that this issue be investigated as a potential safety defect.

The contact leases a 2023 Mercedes-Benz EQS450. While driving at 35 MPH, the vehicle unexpectedly stopped with no other vehicle or object nearby. The vehicle was taken to the dealer on several occasions; however, the cause of the failure could not be determined. The contact was informed that it was a common failure and that other vehicle owners had sustained injuries due to the failure. Additionally, the contact stated that while driving 10-15 MPH and approaching a red traffic light, the failure recurred, almost causing the vehicle to be rear-ended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 8,000.

On the date of purchase, while driving approximately 50 mph, the vehicle’s hood opened unexpectedly, obstructing my visibility and causing the vehicle to leave the roadway and enter a ditch. State Police responded, and the vehicle was towed immediately. This incident presents a serious safety defect. The is vehicle is certified by Mercedes Benz and purchased from Mercedes Benz Dealer.

My Mercedes EQS SUV has experienced repeated safety-related defects. The brakes have intermittently locked up while driving, creating a serious safety concern. The vehicle also vibrates at highway speeds on the freeway. These issues have occurred on two separate occasions. Despite multiple service visits, the dealership has been unable to diagnose or repair the problems. During the first incident, they reset the software. During the most recent incident, multiple software error warnings appeared simultaneously, indicating system malfunctions (see images for documentation). The vehicle has now been at the Mercedes service center for over two weeks, with required parts on backorder from Mercedes and no estimated repair timeline provided.

during car drive on freeway 202 from Queen Creek to Scottsdale in Arizona on 01/03/2026, estimate speed 65 mph, my sunroof was blowup and totally broken on many small glasses w/out any reasons.

The vehicle throws a “charging fault” error when I try to charge my vehicle with a high speed charger. I tried two different chargers and two different locations with the same result. The safety risk is a faulty high voltage battery system. I have not taken it to the dealer yet. This just happened today. My understanding is that this is a fairly widespread issue and MB is denying all warranty claims and blaming the charging station. The only warning is the “charging fault” message on the dash display.

While the vehicle was stationary and connected to a DC Fast Charging station (Electrify America), a thermal event occurred at the charging interface. The charging connector overheated and thermally fused (welded) to the vehicle's high-voltage charging inlet. The connector could not be released by the vehicle or the station. A technician dispatched by the charging network was unable to remove the connector using standard release protocols. The technician confirmed the equipment had failed and was forced to use physical leverage to pry the fused connector off, resulting in the fracture of the vehicle's charging receptacle. I couldn't charge the vehicle anymore and so I took it to the Mercedes dealership. The certified manufacturer diagnosis confirmed the failure was caused by a "loose connection" and thermal defect in the external charging station cable, not the vehicle. The high-voltage receptacle was destroyed. This failure mode presents a critical safety risk of fire and entrapment, as the vehicle could not be disconnected or moved during the thermal event.

While traveling cross-country from Chicago, IL to San Diego, CA, my Mercedes-Benz EQS experienced a battery and system malfunction in Erick, Oklahoma at approximately 11:17 PM. At the time of the incident, the vehicle displayed approximately 93 miles of remaining range. I stopped to charge the vehicle; however, the vehicle failed to initiate charging and subsequently lost power. Following the shutdown, the vehicle doors would not unlock. The vehicle appeared to have no usable electrical power, and there were no visible or audible instructions provided regarding emergency exit procedures. I was unaware of any mechanical emergency door release and could not reasonably locate one during the shutdown. As a result, the vehicle effectively trapped its occupants. Both my phone and my passenger’s phone were fully discharged, leaving us unable to contact roadside assistance, emergency services, or any outside help. We remained confined inside the vehicle for several hours overnight. I eventually fell asleep and woke up around 4:00 AM extremely cold. The outside temperature was approximately 31°F, and the vehicle had no heating capability due to the system shutdown. Extended confinement in freezing temperatures without heat created a serious risk of hypothermia or medical emergency. This situation caused me to experience a panic attack, and I developed a severe cough afterward, which I believe was related to cold exposure. At approximately 4:00 AM, the vehicle briefly powered on for a few seconds, which allowed me to unlock and open the door and exit the vehicle. After exiting, I attempted to have the vehicle’s battery jumped, but this was unsuccessful. The vehicle remained completely inoperable. I then had to pay approximately $700 out of pocket for towing to a Mercedes-Benz dealership, despite the vehicle still being under warranty. In order to continue my trip to California, I was forced to rent a vehicle at my own expense (approximately $400), in addition to incurri

This afternoon, while I was driving on freeway at a normal speed (75 miles/hour) with an ample distance (30 feet) from the car in front of me , I suddenly felt a huge impact. It was so violent that I immediately thought my car was hit by the car behind me. I stopped the car on freeway and called 911. But from the back mirror, I did not see any damage on the car behind me. I got out to inspect my car but did not see any collision damage. According to my online search, this model - Mercedes-Benz EQS - has a frequently reported issue of "Phantom Braking" from the Forward Collision Avoidance System. It was very startling and dangerous experience for me. Now 5 hours later I still feel the pain in my neck and back from the impact. Please address this issue to save lives.

My panoramic sunroof shattered with no warning and no apparent impact. It exploded outward, while traveling at a high speed on the highway. It was late and there were no other vehicles on the road at the time. I was not near an overpass.

The contact owns a 2023 Mercedes-Benz EQS580 4Matic. The contact stated that the vehicle was designed with Level 2 Semi-Autonomous Driving System and was purchased brand new. The contact stated that the first failure had occurred in the first month of purchase. The contact stated that while driving with the Adaptive Cruise Control with the Stop-and-Go Mode engaged, the set speed changed radically. The contact stated that while the speed was set to 60 MPH, the speed decelerated to 20 MPH unintendedly. No warning light was illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that a staff at the dealer advised the contact that it was a known issue with similar vehicles. The contact stated that the failure recurred while the dealer was test-driving the vehicle. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that upon taking the vehicle back to several dealers on several occasions and the contact was provided a loaner vehicle; however, the same failure occurred with the loaner vehicles. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

I am submitting this complaint to raise a serious safety concern regarding the Mercedes-Benz EQS 580 SUV. This vehicle is sold and delivered without a spare tire and without run-flat tires. This design choice is dangerous and creates a foreseeable risk of severe harm to motorists. Recently, my wife and I — both senior citizens — suffered a tire failure in a remote area with no cellular service. Because the EQS 580 SUV was equipped with neither a spare nor run-flat tires, we were completely stranded. We were forced to walk miles to find a cell signal to call for help. This was a frightening and potentially life-threatening situation. It is entirely foreseeable that tire failure may occur in remote areas or where cell service is unavailable. A modern vehicle sold in the United States should not leave occupants with no means of mobility or self-rescue in such a situation. This issue poses a heightened danger particularly to: Senior citizens Families with small children Physically disabled individuals Anyone traveling in rural or emergency-prone environments A flat tire in these circumstances can result in individuals being stranded, exposed to the elements, injured, or worse. Someone could easily die in such a situation. In addition, Mercedes-Benz did not disclose at the point of sale that the vehicle lacks both a spare and run-flat tires. Had we been informed, we would not have purchased this vehicle. The manufacturer and dealer have a duty to warn consumers of a safety-critical limitation that eliminates an essential emergency capability. To my knowledge, it is unheard of — for a modern SUV, especially a premium vehicle marketed for safety and long-distance comfort, to be delivered without any means of addressing a tire failure. This is a serious consumer safety issue, and I respectfully urge NHTSA to investigate. A requirement for either a spare tire, run-flats, or clear disclosure at the point of sale is essential to protect the driving public.

My name is [XXX] , While driving around 60 mph on the hwy the vehicle suddently hit the brake coming to a complete stop, with no cars in close proximity fearing that vehicle behind would hit me i steped on the accelerator and was able to drive to safety with my [XXX] daughter and [XXX] classmate that was riding to scholl with us. vehicle was towed to the dealer(mercedes-benz of sannta Rosa CA) where they inspected it. no warning lamps INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I recently noticed that the charging port is showing signs of melting, which is both concerning and potentially hazardous. This issue is affecting the functionality and safety of my vehicle, and I am deeply disappointed that such a problem has occurred. The charging port is a critical component of the high-voltage system. Its failure poses significant safety concerns such as overheating, sparking, and charging failure, or even potentially catch on fire. I have bring my vehicle to Walter's Mercedes of riverside @ 3213 Adams St, Riverside, CA 92504 which dealership claim it's not cover under warranty. I acquired my Mercedes-Benz vehicle in March/2024, and it is still under warranty. I've always charge the vehicle by manufacturer recommendation and use the charging station Mercedes provided which is Electrify America, Given the nature of the issue, I believe it falls under the warranty coverage or manufacture defect recall.

The vehicle went to catch on fire and the electrical socket burnt so it could no longer charge. The airbag showed malfunction passenger side door. Multiple times the collision warning has malfunction and alerted there was a collision when none occurred.

Active Emergency Stop Assist Inoperative warning has shown up more than once and the dealer can not duplicate the warning or repair. It is causing frequent phantom braking and sudden stops both in normal driving use and cruise control.

Emergency braking system and violent seat belt retraction activated in error with no other vehicle in front of on my car . As I have vertigo and a pacemaker the seat belt retraction snapped my head forward in tightening my body but not my head resulting in severe head movement causing extreme dizziness. Also the rapid seat belt retraction place strong pressure on my pacemaker

The sunroof shattered and before that the eye brow shattered, as well. No hits to the glass. With the sunroof I wasn’t even on a highway.

Car turns off completely while driving with "Battery malfunction" and "Towing not permitted" error. This happened while driving on a highway at the end of a bridge going downhill so I was able to pullover to the shoulder before the vehicle came to complete stop but if this happened while on the bridge going uphill, that could've been extremely dangerous as there was no shoulder to pull over to. This has happened about 5 times already and we've taken it to the dealership. They upgraded the vehicle's software at one point saying that would address the issue, but the issue keeps happening. I don't feel safe driving this vehicle knowing that the vehicle can come to a complete stop at any time without any warning.

The contact owns a 2023 Mercedes-Benz EQS 450. The contact stated that while attempting to charge the vehicle, the contact became aware that the vehicle failed to begin charging as expected. After a visual inspection, the contact observed that the charging port appeared to be damaged, showing signs consistent with electrical burns. The messages "Charging station fault" and "Limited availability" were displayed. No warning lights were illuminated. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V372000 (Electrical System); but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 16,000. The VIN was not available.

I am writing to formally document and express serious concern regarding a lighting issue with my Mercedes-Benz EQS, which presents a significant safety hazard for both me and my family. Since December 2024, I have been facing a recurring problem with a dark shadow or image that appears while driving, particularly noticeable after dark. This shadow often resembles the shape of a person and unexpectedly enlarges or shifts, creating an alarming visual that demands immediate attention while driving. On numerous occasions, I have instinctively applied the brakes suddenly, believing that someone was standing in front of the vehicle, only to realize it was a visual distortion. This is not only disturbing but also dangerous, especially when driving at higher speeds or in traffic. Due to this ongoing issue, I have been unable to use the vehicle for commuting to work and have avoided driving it during family outings after dark. It has affected my daily routine, my family’s comfort, and our overall trust in the vehicle's safety. In the past few months, I have visited multiple authorized Mercedes-Benz dealerships—including San Jose, Stevens Creek, and Fremont—all of which confirmed the presence of the shadow issue. I have also shared the concern with a Mercedes Product Manager, and the email correspondence is attached for reference. Despite their acknowledgment of the issue, all parties have stated that this visual distortion is "as per design" and that they are unable to offer a solution. I was further informed that this issue exists across all Mercedes-Benz EQS vehicles, and therefore, nothing can be done. This is unacceptable. A known design flaw that causes visual confusion and repeated panic braking should not be dismissed. The fact that multiple dealers acknowledge the problem but claim it cannot be fixed raises serious questions about product safety and accountability. Mercedez is not helping at all This is a clear safety defect and needs to be addressed seriously.

Two weeks ago, I returned back from work and later on in the evening was driving to go to grocery store when the car seemed to get pulled to one side and started shaking when driving around 40MPH. Not knowing what was going on, I turned back and slowly drove it back home. Next morning, I thought may be there is low tire pressure ( even though it was in range), I slowly drove to get air filled. After that coming home the car started pulling on the left side and shaking around 40MPH speed. So I slowly drove it back home with flashers on and then towed it to the dealership not knowing what was going with it. Car has only 6700 miles on it. Dealership looked at it and said that the left rear strut was broken and right rear strut is damaged. No other damage to the car. They think I might have drove over 'some object'. I have the same drive to work for 10 years, I drive about 2 to 3 times a week to work. There is no major trenches or big bumps on the road. Majority of drive is freeway driving of about 25 miles plus. This is brand new luxury vehicle, and I would know if I drove over some thing so big to cause such a major damage. At no point I drove over any thing major - otherwise I would not have thought of 'tire problem' initially. I am really shocked that driving for 40 years, I have never encountered such an issue. My concern is that the car is so smooth driving that it had such a major damage without driving over any large potholes etc. Not sure if other Mercedes EQS has had similar issues. Dealership states that this is not covered under warranty. I just want to make sure that there is no significant manufacturers defect in these parts to cause such a mjaor damage to the struts without any other damage to the underside of the car. I am glad that I did not get into any major accident but dealing with such breakage of car part is beyond my understanding of how such a thing can happen without one realizing that it had happened. Thank you for your attention

2023 Mercedes EQS 450 Normal Recuperation driving around 40 mph suddenly the brakes were applied and seat belts engaged with no apparent reason or obstacle. It was for a second and released so no damage except the scare and jolt of the brake. The internet is full of discussions about this Phantom Braking with electric and non-electric vehicles of all brands. This is the first incident in the 3 months that we have owned this sedan and we will be taking it to the Mercedes dealership soon. This car is always giving warning lights and sounds with so many safety features.

The contact owns a 2023 Mercedes-Benz EQS450. The contact stated while driving over a bump in the roadway and depressing the brake pedal, the vehicle failed to immediately stop, causing the braking distance to become extended. The contact stated that the failure occasionally occurred while braking without driving over a bump in the roadway. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not yet contacted. The failure mileage was 1,000.

- Emergency braking, Yes available. - It's a fatal issue. My family and I are at collision risk. - No they always say “Not duplicate the issue” -Inspected by the dealer. - the collision warning Sound went off. I was driving on the highway by speed 60 mph and no cars were behind me and the car in front of me was so far and suddenly the emergency brake sound went off and the car suddenly stopped with hard and terrified brake and all the seat belts had tightened up.

Description of Incident: While attempting to reverse out of my driveway, I experienced a catastrophic and life-threatening malfunction with my vehicle. I was in reverse gear when the car came to an abrupt, extremely forceful stop, which caused the vehicle to jerk violently forward. This sudden and unprovoked halt put me and my passenger at risk of serious injury. My foot was on the brake the entire time. As the car stopped so unexpectedly, I shifted into Drive in an attempt to inch forward. However, despite my foot remaining firmly on the brake, the car accelerated at full power, without warning, and with no input from me to do so. The car then drove directly into the foundation of my house, causing significant damage. Despite applying constant pressure to the brake, the vehicle failed to stop or respond. This malfunction resulted in the destruction of my home’s foundation and caused bodily injury to both me and my passenger. This was a life-threatening event and could have resulted in severe harm or death to anyone nearby. The car’s acceleration while my foot was still on the brake indicates a severe safety risk and defect in the vehicle’s systems, which also places others at risk.

So I've had to have 1 tire replaced already working on number 2. First one not sure what the problem was, but this tire is having problems holding air. It'll hold air for about 9 hours then the gauge on inside of car comes in saying low tire pressure.

My 2023 EQS 580 randomly stops while driving. It has happened 5+ times while traveling at speeds between 10-25mph. My dealer here in Atlanta has replaced the front sensor which didn't resolve the issue. I am thankful that so far the vehicle has not stopped on city streets and not highways. There are no warnings just a hard stopped like other complaints state. I comtacted Mercedes support but they have not been helpful. The vehicle is back at the dealer..

Mercedes Benz USA has been equipping their 2023 EQS580 4Matic Sedans with Summer tires. It makes the vehicle very unsafe while driving in Winters. These are the tires which are not supported by the tire manufactures on their websites, but only supported by Mercedes Benz USA on their website. I am trying to report this so that it can be looked into. This could be a reason for creating car crashes. There was no logical reasoning given to me on why this is the case. The tires given to me is not rated to be driven below 45 degrees Fahrenheit. How can a manufacturer expect for anyone to drive a vehicle, safely, with these stock tires.

I now have experienced a third incident (within 30 days) where the audio and communications fail in my 2023 EQS580. This causes the car phone, radio, and other audio mediums to become inoperable. This has happened on three separate times during the month of June, and I placed the vehicle in service at the dealership each successive time; the vehicle was released on June 4th, June 10th, and July 3rd). Please see attached picture. Additionally, as I have conveyed to Mercedes-Benz (via the app and via email), as well as the service team at the Mercedes-Benz dealership/service center here in Honolulu, after the service department worked on the vehicle in early June, the app no longer functions as it did before being serviced. Specifically, I can no longer add charging pauses via the app. Whenever I attempt to add a charging pause during the app, the Mercedes Me app crashes and closes. I have deleted the app and reinstalled several times; to no avail. In addition to the dealership not being able to correct the problem, I have contacted Mercedes-Benz several times, to no avail. The "Customer Care Center" representatives merely send my call to the voicemail of the Customer Care Expert (James), and he has yet to return ANY of my calls. Ownership of this expensive car is now an exhausting headache, as it does not operate in the manner in which it was advertised

Two weeks ago, we got warning messages about the Active Steering function being inoperative and the Active Emergency Stop function being unavailable. Additionally, the driver side rear tire has consistenly lost air pressure repeatedly since the car was purchased in the fall of 2023. The dealer examined the car and was unable to replicate any of the issues and returned the car to us without any repairs or modifications being done. Yesterday, we were driving on [XXX] going from Winter Park to Granby around 60 MPH. Suddenly, we heard something that sounded like a bomb - a large BOOM followed by the sound of shattering glass. We looked up and it appeared the sunroof had shattered. If the interior screen was not closed, we would have been rained on by glass. We got off at the next exit and saw that the glass on the roof was shattered and large pieces were missing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)