Mazda CX-7 2011 — Reported problems

The low beam wiring gets hot and melts the connectors to the bulb connection. The low beam headlights have been replaced 8 times in a year due to low visibility. It's like turning off the headlights but they are still on. It's been going on for years. I've taken it to Mazda and the mechanic told me they had a vehicle there now with the same problem and have not figured out the problem yet. Wiring harness has been replaced to the low beam, the connectors and bulbs replaced fuzes and nothing seems to fix it, the battery keeps needing to be replaced as well, alternator has been replaced. This is a safety issue due to the fact that the low beams are so dim the driver can't see to drive without using high beam headlights to drive and they are just like having regular low beams on.. I've used halogen as well as led trying to fix it nothing has worked

My wheel on front driver's side is wobbly and I just decided to look up for any recalls and I'm lucky we didn't have a major accident I drive the interstate almost daily also I want to report that my door handles have had to be replaced 6 times since we've bought the car in 2019

Mazda has messed up headlights and it is very dangerous. I have to drive with high beams on continuously! The low beams point straight down to the road, looks like even with the bumper, you cannot see anything. It looks like you don’t have lights on. Took it to dealer and they say it’s the housing and it’s a Mazda thing and don’t do anything to fix it. I have tried every bulb available for Mazda and nothing helps. They need to fix this. I see SEVERAL owners with the same complaints! Please don’t overlook this as it is very dangerous and may cause deaths.

My mechanic told me to check with Mazda as there might be a recall that has not been taken care of yet. I called Mazda and they told me there were 3 recalls (2 of which my mechanic already fixed) and the airbag recall. Told me not to drive, but would not provide any vehicle to use and would not set an appointment until December 8th, 2025.

The contact owns a 2011 Mazda CX-7. The contact received notification of NHTSA Campaign Number: 17V429000 (Air Bags); however, the part to do the recall repair was not yet available. The contact called an independent mechanic, but no assistance was provided. The local dealer was contacted. The dealer declined to tow the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I can not see at night. I have replaced the bulbs several times, and tried the most expensive bulbs. Nothing helps. You can only see with the high beams on, and that’s not safe for other drivers

Recall on air bag throwing metal

I called Mazda to report that my air bag warning light came on and they told me it had been replaced on Jan 8, 2019 and was not under recall. Not sure what to do as light stays on all the time while driving.

The headlights are UNSAFE! Extremely dim. We have replaced the bulbs and gotten great LED lights but the issue is still there. Sometimes I feel like my lights aren’t even on but they are, I cannot see. Please can you fix this. They just keep getting worse. I would have to drive with high beams on just to be safe. I don’t drive at night in my car if I don’t absolutely need to because of this issue.

During a rainy evening I could not see with the wipers on max speed and the headlights on low beam. I couldn't see the road unless a car was in front of me or I turn on my high beams. My son was in the car with me and several times I had to go at a crawling speed and still barely stayed on the road because of low visibilty. This has happened more than once and I feel unsafe driving now because I feel like I'm driving with no lights on at all these days without rain and rain makes it 10x worse.

Just bought this car used and the very first night I realized that the headlights are very very very dim. After online research, it seems this is a common issue with make model&year.

Low beam headlights are so poor that they barely illuminate the roadway when driving at night. I've replaced them with Sylvania Silverstar Max bulbs as well as tried LED bulbs and neither help. Makes the car almost worthless to drive at night due to the limited visibility. It has slowly gotten worse since my purchase of the vehicle in 2016.

Transmission went out at 150,232 Also car has a lot blond spots

We purchased a set of headlights and taillights via Amazon from Perde on 12/8/20 after verifying they would fit the vehicle-confirmed with the description provided online. The product that was delivered is defective and presents a fire/electrical safety concern. We installed them, which we had issues initially with the turn signals. While we worked to figure that piece out, we left in the new ones as the ones we had to replace were in worse shape. About a month after they were installed we noticed the headlights weren't working so replaced the bulbs-one of which appeared to be burned/melted. We thought this was a fluke, replaced the bulbs and this worked for a little while. Then about another month passes, my son was pulled over by the police due to both taillights being out. This also presents a safety issue with other drivers on the road not being able to see the vehicle at night. When we inspected the taillights, we found that both taillights bulbs had also burned/melted and the socket appeared to have burn marks on them. We believe this is a major safety issue given it could have caused an electrical fire in the vehicle. I have photos of this, and we still have the headlights and taillights we have since replaced with a different manufacturer. There were no warning lights on the vehicle, this was discovered after we pulled them off to inspect after having numerous issues replacing bulbs. When I contacted the company today their responses do not seem to indicate any concern on their part about this issue. They offered to replace them, however, there is no way I am going to put their parts on any of my vehicles ever again.

Low beam headlights burn out every 6 months, no matter the quality of bulb. Casings are discolored on the inside and light doesn't project beyond about 4 feet, doesn't reach the car bumper in front of me. Cannot be corrected with lens cleaning kits or improved with brighter bulbs. Very dangerous. I cannot see in low light or dark at all. I've had this car since 2013 and it gets progressively worse. Many forums online with same issue reported.

THIRD OWNER OF VEHICLE. GOT A NOTICE FROM NHTSA AND MAZDA DUE TO REGISTRATION OF NEW TO US VEHICLE ON FEBRUARY 25, 2021. SET UP APPOINTMENT ON FEBRUARY 26, 2021 WITH NELSON MAZDA OF COOL SPRINGS FOR 10:15 A.M. ON MARCH 3, 2021. I INFORMED THE PERSON THAT THERE WERE TWO RECALLS, BUT I ONLY WANTED THE TAKATA AIRBAG RECALL DONE BECAUSE I HAD ALREADY REPLACED THE BAD PARTS ON THE OTHER RECALL WITH FAR SUPERIOR AFTERMARKET PARTS AND THEREFORE DIDN'T NEED/WANT THE OTHER RECALL WHICH WAS FOR DEFECTIVE BALL JOINTS. MY WIFE DROPPED OFF THE VEHICLE FOR THE AIRBAG RECALL. THEY INFORMED US A LITTLE WHILE LATER THAT WE HAD TO GET BOTH RECALLS DONE OR THEY COULDN'T DO EITHER BECAUSE THEY WOULD GET FINED BY MAZDA. I TOLD THE SERVICE MANAGER THAT I ALREADY REPAIRED THE BALL JOINT ISSUE TO MY LIKING AND THAT THE BAD PARTS WERE NO LONGER ON THE VEHICLE. I WOULD SIGN OFF ON IT. HE SAID THEY COULDN'T DO EITHER. I ASKED HIM IF WAS THE REFUSING TO DO THE AIRBAG RECALL THAT HAS PROVEN TO BE DEADLY AND SEND MY WIFE BACK ON THE ROAD WITH A DEFECTIVE PART INSTEAD OF FIXING IT, HE SAID YES. I CONTACTED MAZDA CUSTOMER CARE AND SPOKE WITH A REPRESENTATIVE AND KIND OF GOT THE SAME RESPONSE. I TOLD HER THAT THE AIRBAG RECALL AND THE BALL JOINT RECALL ARE TWO DIFFERENT RECALLS NOT CONTINGENT ON EACH OTHER AND REBUKED HER THAT MY WIFE'S LIFE WAS WORTH LESS THAN A ALLEGED FINE THAT THE DEALER COULD GET. I ALSO TOLD HER THAT THEIR REFUSAL TO DO A RECALL ON A KNOWN DEADLY DEFECTIVE PART WHEN THE VEHICLE WAS THERE AT THE SCHEDULED APPOINTMENT TIME WITH PARTS IN HAND WAS ILLOGICAL AND PUT THEM IN A LIABILITY LEGALLY NOW THAT THEY HAVE REFUSED TO PERFORM THE MANDATED RECALL.

TOOK MY CAR TO GET A ALIGNMENT DUE TO THE SHAKING OF THE WHEEL WHEN COMING TO A STOP, WHEN TAKING MY CAR TO BE LOOK AT, I WAS ADVISED THAT THE CONTROL ARM OF MY CAR WAS BAD, IN WHICH I WASN'T AWARE OF. ON MAY 1ST I HAD THE CONTROL ARM REPLACED. NOW I RECEIVED LETTERS AN CALLS ABOUT THE AIRBAG RECALL. ON JUNE 15TH TOOK MY CAR TO JAKE SWEENEY MAZDA AFTER RECEIVING A CALL ABOUT THE RECALL. WHILE IN THE WAITING ROOM WAITING FOR THE AIRBAG TO BE REPAIRED, THE SERVICE PERSON [XXX] CAME BACK OUT AND TOLD ME THAT I HAD ANOTHER RECALL FOR THE LOWER CONTROL ARM OF THE CAR, IN WHICH I JUST HAD REPAIRED ON MAY 1ST, UNAWARE OF THE RECALL, WHICH I FOUND OUT ON JUNE 15TH. AFTER EXPLAINING TO THEM WHAT HAD HAPPENED, HE TOLD ME THAT HE NEEDED TO STILL FIX WHAT HAD ALREADY BEEN DONE, WITH THE UPDATED PARTS. ON JUNE 16TH, I SUBMITTED MY REIMBURSEMENT REQUEST ON JUNE 18TH I RECEIVED AN E-MAIL BACK STATING THAT ALL REPAIRS DONE BY THIRD PARTY WOULD BE MY RESPONSIBILITY. I TRIED CALLING AND SPEAKING WITH AN SUPERVISOR, WHO STILL ADVISED ME THAT IT WAS MY RESPONSIBILITY. SO I EXPLAINED TO THEM THAT IT IS MY RESPONSIBILITY TO KNOW WHEN THEIR PARTS ARE RECALLED WITHOUT RECEIVING LETTERS ARE CALLS ABOUT IT. I PAID $855.80 TO GET THE LOWER CONTROL ARMS REPAIRED. I PROVIDED THEM WITH THE COPY OF MY BANK ACCOUNT, ALONG WITH THE RECEIPT COPY OF THE THIRD PARTY VENDOR WHO FIXED THE REPAIRS. I WOULD LIKE TO BE REIMBURSED FOR MY $855.80. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

EVERY SINCE I FIRST PURCHASED MY CAR, MY DOOR HANDLES ARE VERY LOOSE, I'VE HAD TO GET THE DRIVER ONE FIXED AND IT'S LOOSE AGAIN. IT CAUSES ME TO NOT BE ABLE TO USE THAT DOOR. ALL MY WINDOWS WILL NOT GO UP ONCE I PUT THEM DOWN AND THEY ARE ALSO MAKING NOISES. MY HEADLIGHTS ARE DIMMER FROM WHEN I FIRST PURCHASED THE CAR, AND I HAVE TO KEEP REPLACING THEM BECAUSE THEY KEEP GOING OUT. *TR

DIM LIGHTS KEEP BURNING OUT ALL OTHER LIGHTS WORK FINE

THE HEADLIGHT BULBS BURN OUT MULTIPLE TIMES A YEAR AND ON TOP OF THAT, THE LENS HAVE FOGGED UP TO THE POINT THAT I WAS FORCED TO REPLACE THE HEADLAMPS. THE CAR WAS NOT DRIVABLE DURING DUSK, NIGHT AND DAWN HOURS. THE FOG SEEMS TO BE FROM THE INSIDE, SINCE NO AMOUNT OF EXTERIOR CLEANING WOULD HELP. THE REAR BREAK LIGHTS ARE ALSO FOGGED UP AND THE INSIDE RED PLASTIC IS ALSO MELTED. THESE ARE SOME MAJOR SAFETY ISSUES. I HAVE REPLACED THE HEADLAMPS, BUT IT SEEMS LIKE THE NEW ONES WILL HAVE THE SAME ISSUE IN THE YEARS TO COME.

DRIVE SIDE FRONT TIRE CAME OFF WHILE DRIVING ABOUT 20 MPH. BALL JOINT SEPARATED. CAR SLIDE HIT CUB AND TIRE ON PASSENGER SIDE WAS HIT AND BLEW OUT. THERE IS RECALL ON BALL JOINT. I DID NOT GET NOTICE.

THE LOW BEAM HEAD LIGHTS ARE VERY DIM, REPLACED BULBS SEVERAL TIMES AND CAN NOT SEE 10 FEET IN-FRONT OF CAR. TOOK TO DEALER AND THEY REPLACED A PART ON BOTH LOW BEAM HEAD LIGHTS BUT I STILL CANNOT SEE 10 FEET IN-FRONT OF VEHICLE.

ON-GOING ISSUES WITH GAS PUMP SHUTTING OFF AT PUMP. TOOK CAR TO GET IT CHECK. BACK AND FORTH WITH DEALER TO FINE ISSUE FOR OVER SEVERAL MONTHS PERIOD. ENGINE WARNING LIGHT CAME ON TWICE. CUSTOMER REQUEST DEALER TO CHECK FUEL SYSTEMS. GAS LEAK DISCOVERED, ALONG WITH CLOGGED FUEL VAPOR LINES. SPIDER WEBS NEAR FUEL LINES. CUSTOMER SUSPECT FUEL SYSTEM DEFECT. DEALER SUGGEST FUEL SYSTEM REPLACEMENT. SINCE OUT OF WARRANTY, CUSTOMER REACH OUT TO MANUFACTURER.

MY HEADLIGHTS KEEP GOING OUT. I HAVE TO PUT IN NEW HEAD LIGHT BULBS EVERY FEW MONTHS. I HAVE CHANGED THE HEAD LIGHT BULB ON BOTH SIDES FOR AN ENTIRE YEAR. CURRENTLY MY RIGHT HEAD LIGHT IS OUT AGAIN. I PURCHASED ANOTHER BULB AND HAVE TO PAY FOR A MECHANIC TO FIX MY HEAD LIGHT THIS WEEK.

THE TRANSMISSION JUST ALL OF A SUDDEN WOULD NOT REVERSE THE VEHICLE

TAKATA RECALL... RECEIVED NOTICE TO IMMEDIATELY TAKE CAR IN FOR RECALL. CALL TO MAKE APPOINTMENT TO HAVE RECALL FIX. ONLY TO BE TOLD, WE DIN'T HAVE THE PART AND IT MIGHT BE AWHILE BEFORE RECEIVE IT. WE'LL CALL YOU BACK WHEN WE GET THE PART, IN THE MEANTIME I'M DRIVING A UNSAFE VEHICLE !

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING AT UNKNOWN SPEEDS, AN ABNORMAL NOISE WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARDINALEWAY MAZDA MESA (6343 E TEST DR, MESA, AZ 85206, (480) 401-5212) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED THE CONTACT THAT THERE WERE TWO LOOSE LUG NUTS ON THE FRONT DRIVER'S SIDE TIRE AND BOTH REAR TIRES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *TT CONSUMER BOUGHT NEW TIRES.*JB *TR

I RECEIVED A RECALL NOTICE FOR BALL JOINTS HOWEVER NO PARTS WERE AVAILABLE AT THE TIME TO CORRECT THE PROBLEM. WAITED OVER A YEAR AND THE BALL JOINT LET GO SO I WAS UNABLE TO DRIVE MY MAZDA. I TOOK IT TO THE REPAIR SHOP AND HAD IT FIXED. 3 MONTHS LATER I RECEIVED A NOTICE FROM MAZDA THAT THE PARTS WERE IN. I CALLED MAZDA 3 TIMES ASKING FOR A REIMBURSEMENT AS I HAD TO PAY OUT OF MY OWN POCKET FOR A RECALL THAT THEY WERE UNABLE TO FIX. I HAVE NOT RECEIVED ANY CALLS BACK. I WOULD LIKE TO BE COMPENSATED FOR MY OUT OF POCKET COSTS TO REPAIR THE BALL JOINTS.

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHILE DRIVING 30 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED A WHIPLASH AND A CONCUSSION. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A COLLISION SHOP FOR REPAIRS. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V717000 (AIR BAGS), WHICH WAS UNRELATED TO THE CRASH. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 94,470.

THE HEADLIGHT LENSES ON BOTH SIDES ARE FADED AND DULL; VISIBILITY IS LIMITED THE TAIL LIGHT LENSES ON BOTH SIDES ARE FADED AND DULL

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. WHEN THE LOW BEAM HEADLIGHTS WERE ACTIVATED, THEY DID NOT ILLUMINATE BRIGHTLY ENOUGH. THE VEHICLE WAS TAKEN TO G&G CAR AND TRUCK SUPERCENTERS (308 S 2ND AVE, DODGE CITY, KS 67801, (866) 692-7707), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 53,000. *TT *JB

AUTOMATIC DOOR LOCK SYSTEM LOCKED ALL DOORS AND WOULD NOT RELEASE. THERE IS NO MECHANICAL OVER RIDE AND THE DRIVE WAS TRAPPED IN THE CAR. AFTER ATTEMPTING RELEASE MULTIPLE TIMES THE LOCK RELEASED AND THE DRIVER COULD EXIT BY CLIMBING OVER THE CENTER CONSOLE AND EXITING THE PASSENGER DOOR. WHEN OUTSIDE THE CAR AND ATTEMPTING TO UNLOCK IT THE DOOR HANDLE FELL OFF. IF THIS HAD BEEN AN EMERGENCY OR A CAR FIRE THE DRIVER WOULD HAVE DIED. THIS ISN'T THE FIRST TIME THIS HAPPENED TO A MAZDA CX7 BECAUSE THERE IS A UTUBE PROCEDURE TO FIX THE PROBLEM. MAZDA NEEDS TO RECALL THESE VEHICLES AND FIX THE PROBLEM WITH A MECHANICAL OVER RIDE PROCEDURE. I DON'T KNOW IF THE CX5 AND CX9 HAVE THE SAME PROBLEM BUT MY GUESS IS YES. THE VEHICLE WAS STOPPED IN STORE PARKING LOT. THE VEHICLE HAD NOT BEEN IN AB ACCIDENT.

IN MARCH 20, 2018 I HAVE RECEIVED A SAFETY RECALL LETTER FROM MAZDA (PO BOX 1091, ROYAL OAK, MI 48068); SAFETY RECALL 9716H, NHTSA CAMPAIGN NO. 16V-593. I CALLED THE SERVICE DEPARTMENT, SUBURBAN MAZDA, 37911 GRAND RIVER AVE., FARMINGTON HILLS MI 48335 (248-471-0800) WHERE THE SERVICE MANAGER INFORMED ME ABOUT NON AVAILABILITY OF THE REQUIRED PART AT THAT TIME (04-18-2018). MANAGER STATED ONCE THE SERVICE DEPARTMENT WILL RECEIVE THE PART THEY WILL CONTACT ME TO PERFORM THE REPAIR. AS OF TODAY (SEPT. 17, 2018) THE MAZDA, SUBURBAN IMPORTS OF FARMINGTON HILLS, SERVICE DEPARTMENT DID NOT NOTIFY ME ABOUT AVAILABILITY OF THE PART AND THE SCHEDULING OF THE REPAIR. *TR

HEADLIGHT ASSEMBLY FOGGED UP ON THE INSIDE CAUSING BAD ILLUMINATION AT NIGHT. ALTHOUGH IT SEEMS TO BE SEALED PROPERLY, MOISTURE IS STILL ENTERING ASSEMBLY.

LOW BEAM HEADLIGHTS FREQUENTLY, EVERY THREE TO FOUR MONTHS, GO OUT. LIGHTING IS SO POOR WHEN THEY DO WORK THAT WE DO NOT USE THE VEHICLE AFTER DARK IF AT ALL POSSIBLE AND THEN USE THE HIGH BEAMS TO OPERATE SAFELY.

ON 4/18/18 - WHILE DRIVING VEHICLE, ALL OF A SUDDEN AND WITH NO WARNING, PUSHING GAS PEDAL, IT REVED UP INTO GEAR, STAYED THERE AND THEN ALL OF A SUDDEN BANGED INTO NEXT GEAR AND PROCEEDED TO DO THE SAME THROUGH THE REMAINING GEARS. THEN THE AT LIGHT ILLUMINATED. I TURNED THE CAR AROUND AND DROVE BACK TO THE OFFICE (THIS WAS AT LUNCH TIME). WHEN I LEFT THE OFFICE FOR THE EVENING, THE CAR NOW WOULD NOT GO INTO REVERSE. I ENDED UP HAVING IT TOWED TO A TRANSMISSION SHOP. I WAS TOLD THAT IT NEEDED A NEW TRANSMISSION. NOW I WOULD PROBABLY BE INCLINED TO AGREE BUT THE CAR DOES NOT EVEN HAVE 65K MILES ON IT!!! EVERYONE I HAVE TALKED TO SAID THAT IS NOT NORMAL FOR A TRANSMISSION TO GO WITH THAT FEW MILES ON IT. SOMETHING IS VERY WRONG HERE.

THERE WAS A RECALL ON MY VEHICLE IN OCT 2016 , I HAD ALREADY LOST CONTROL OF MY VEHICLE AND HAD AN ACCIDENT IN SEPT 2016 AND HAD TO PAY INSURANCE FEES STORAGE FEES AND LOST WAGES DUE TO ACCIDENT. MAZDA SENT ME A LETTER AS OF MARCH 2018 SAYING THAT THET NOW HAVE THE PARTS TO FIX IT AFTER 6 MONTHS..I WAS DRIVING DOWN THE STREET AND LOST CONTROL OF STEERING AND CRASHED INTO A PARKED CAR. I WOULD LIKE TO FIND OUT HOW I CAN BE COMPENSATED BECAUSE I LOST CONTROL OF THE VEHICLE BECAUSE OF DEFECT

TL* THE CONTACT OWNS A 2011 MAZDA CX-7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V593000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MODERN MAZDA DODGE RAM (68 WATERBURY RD, THOMASTON, CT) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE DEALER STATED THAT THEY WOULD NOT EXPEDITE THE PARTS BECAUSE THEY FELT IT WAS NOT A SAFETY ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AUG 10,2016 MANUFACTURER RECALL NUMBER9716H NHTSA RECALL NUMBER16V-593 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE. I RECEIVED RECALL NOTICE 2 YEARS AGO, BUT NOTHING SINCE!

CAR WAS PURCHASED MAY 2011. I CANNOT REMEMBER WHEN IT ALL STARTED. ALL REPAIRS WERE MADE AT JIM ELLIS MAZDA, COBB PKWY, MARIETTA, GA FROM PURCHASE UNTIL SEPT. 2017 WHEN I BECAME FED UP. MY HEADLAMPS FOGGED UP AFTER A YEAR OR SO, THEY SAID IT WAS NORMAL. MY HEADLAMP BULBS HAD TO BE REPLACED EVERY 3 TO 6 MONTHS AND, NOW THEY ARE REPLACED EVERY 2-3 MONTHS. ALL BULBS WERE PURCHASED FROM MAZDA YET ALL BULBS DIED OUT WITHIN 3-6 MONTHS. IN THE PAST 6 MONTHS, HEADLAMP BULBS WERE REPLACED FOUR TIMES. 4 NIGHTS AGO, I WAS STOPPED BY THE POLICE DUE TO NO HEADLIGHTS. THE POLICE WATCHED WHILE I CHECKED DAY TIME RUNNING LIGHTS, HIGH BEAMS, LOW BEAMS AND, AT 9 P.M. LATE EVENING GEORGIA/EST, I HAD NO RUNNING LIGHTS. I TOOK THE CAR TO MAZDA ROSWELL THE NEXT MORNING. WHEN I DESCRIBED THE PROBLEM, STEPHANIE JOHNSON, SERVICE ADVISOR MANAGER IMMEDIATELY RECOGNIZED THE PROBLEM BY INQUIRING HOW OFTEN I HAD TO CHANGE MY BULBS IN THE CAR. NO SERVICE ADVISOR HAD PREVIOUSLY ASKED THAT QUESTION AT THE MARIETTA SERVICE DEPARTMENT & NOONE HAS EVER ADVISED TO USE ONLY MAZDA PARTS. UNFORTUNATELY, I RECEIVED A CALL FROM MAZDA 3 DAYS LATER ALLEGING THAT MY HEADLIGHT ASSEMBLY WAS FRIED BECAUSE I DID NOT USE MAZDA MANUFACTURED BULBS. MAZDA IS BILLING ME $130 FOR THE DIAGNOSTIC THOUGH THEY KNEW WHAT THE PROBLEM WAS WITHOUT LOOKING AT THE CAR, & IS CHARGING ME $313 TO REPLACE AND REPAIR THE HEADLIGHT ASSEMBLY WHEN MY HEADLIGHTS HAVE HAD A SHORTAGE FOR 6 OF THE 7 YEARS THAT I OWNED THE CAR. I STOPPED USING MAZDA SERVICE AFTER 6 YEARS BECAUSE NOT ONLY COULD THEY NOT FIND OR FIX THE CONSISTENT HEADLAMP PROBLEM BUT MAZDA SERVICE WOULD FIND A REPAIR THAT I HAD NOT COMPLAINED OF. IN FACT, I ONCE TOOK THE CAR IN & BROUGHT MY OWN HIGHER QUALITY HEADLAMPS & MAZDA RETURNED MY CAR W/O REPLACING THE BURNED OUT BULBS. THIS CAR WAS DEFECTIVE WHEN SOLD BUT NOT RISING TO THE LEVEL OF LEMON LAW COMPLAINTS.