Kia Sorento 2014 — Problemas reportados

The contact owns a 2014 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while the vehicle was parked and turned off overnight, an underhood might have fire occurred. While inspecting the vehicle the following day, the contact discovered a large hole in the battery, burned underhood components, and melted wiring harness sections on the battery terminal and engine. The contact stated that an overheated fuse might have caused the fire, which might have been extinguished overnight by the heavy rain. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The dealer informed the contact that the dealer would only replace the HECU fuse under the recall, and the contact was responsible for all additional repair costs. The dealer informed the contact that if diagnostic testing could not be completed, the contact was required to remove the vehicle from the dealer lot. The contact stated that prior to the underhood fire, the vehicle lost motive power while driving and failed to restart. The vehicle was towed to the contact's residence. The manufacturer was notified of the failure by telephone. The failure mileage was approximately 120,000.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle was shaking abnormally and the engine seized, causing a crackling sound and a fuel leak. The contact stated that the engine warning light was illuminated. The manufacturer was notified of the failure. The vehicle was taken to an independent mechanic, and the vehicle was diagnosed with a fuel leak. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling) as a possible cause for the failure; however, the VIN was not included in the recall. The failure mileage was 184,000.

Driving down the road and all of a sudden the red oil pressure light appeared then the engine light appeared. The car engine power then reduced and ultimately ended up stopping, turning the car off. The car now has a loud ticking and knock coming from engine. From previous recalls i see that this is a common problem on these cars. This was without warning and occured a couple of days after a oil change. Oil was in good condition and full. The car is drivable but not safe to do so. There's a loud rattling noise while accelarating. Leads me to believe possible lifters and rod knock.

The contact owns a 2014 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. There was no warning light illuminated. A local dealer was contacted, and the contact was advised to continue driving the vehicle until the engine was blown. The manufacturer was notified of the failure. The failure mileage was 204,000.

Took car in to get recalls fixed and they did not repair the vehicle and my car caught on fire

The contact owns a 2014 Kia Sorrento. The contact stated that while driving, the engine suddenly seized in the middle of traffic. There was no warning light illuminated. The vehicle was coasted to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed with crankshaft failure. The vehicle was then towed to a dealer, where it was confirmed that the crankshaft had seized. The contact stated that the vehicle made an abnormal sound. The manufacturer was notified of the failure.

I am filing an official safety complaint against the manufacturer for refusing to perform federally mandated safety recall repairs on my vehicle. My vehicle is impacted by critical safety recalls involving high-severity fire risks, specifically the Hydraulic Electronic Control Unit (HECU) electrical short circuit risk. Corporate Customer Care and my local authorized dealership have officially refused to schedule or perform these safety recall repairs. The representatives explicitly stated that my vehicle is denied service because I purchased it used from a third-party private owner, and because I do not possess complete historical maintenance records. The manufacturer is conflating civil class-action lawsuit requirements with federally mandated safety recalls. Under the National Traffic and Motor Vehicle Safety Act, a manufacturer cannot legally condition or deny an active, free safety recall repair based on a vehicle's third-party purchase history or maintenance records. Due to poorly trained employees at both the dealership and customer care offices, I have faced constant misinformation that has wasted an immense amount of my time. Because this non-compliance has caused a severe safety hazard to drag on for an extended period, I am also requesting that a loaner vehicle be provided immediately until this vehicle is made safe to drive. The manufacturer has logged these denials and communications under an active corporate file, which I can provide directly to investigators upon request. I request that the NHTSA investigate this non-compliance and instruct the manufacturer to immediately authorize the local service center to perform all open fire safety recall remedies without cost or penalty.

2015 KIA Sorento v6 engine failed and seized. VIN was not included in KIA extended warranty offered for this year and engine.

I am submitting this complaint regarding what I believe is a premature paint defect on my Kia vehicle that has resulted in exposed bare metal and the development of rust on my vehicle. The factory paint has begun peeling and chipping away without any collision, misuse, or abnormal wear. As the paint has separated from the metal surface, it has exposed multiple areas of bare metal that are now actively rusting. I have attached photographs documenting the condition. While paint deterioration may initially appear cosmetic, I believe this issue presents potential safety concerns because the failed paint no longer protects the vehicle's metal body from corrosion. Continued exposure to moisture and environmental elements can allow rust to spread, which may: Accelerate corrosion of the vehicle's body panels. Weaken the structural integrity of affected components over time. Increase the likelihood of water intrusion into the vehicle, potentially damaging electrical components. Reduce the effectiveness of corrosion protection designed into the vehicle. Negatively impact the vehicle's resale value and long-term reliability. This condition appears to be the result of a failure in the factory paint system rather than normal wear and tear. The paint is peeling prematurely, exposing metal that should remain protected throughout the expected life of the vehicle. I am requesting that NHTSA review whether this paint failure represents a broader manufacturing defect affecting other Kia vehicles and determine whether an investigation is warranted if similar complaints exist. Additionally, I respectfully request that Kia acknowledge this premature paint failure as a manufacturing defect and cover the cost of restoring the affected panels, including proper rust remediation, surface preparation, priming, and repainting. Simply touching up the exposed areas would not adequately address the underlying defect or prevent continued corrosion. Owners should not be responsible for r

See attached document for complaint.

This is a follow up of NHTSA case# 1840444. Complaint Description: Vehicle exhibited active CAN-bus communication timeout code DTC C1642 targeting the Hydraulic Electronic Control Unit (HECU). Following the official technical safety guidelines established under NHTSA Campaign 20V519000 (Kia SC197), an isolated parasitic current draw test was performed between the engine junction box positive power post and the ABS2 circuit terminal. Testing across three independent iterations utilizing a digital multimeter confirmed a continuous localized parasitic draw of 218.6 uA. This dramatically exceeds the manufacturer's maximum safety engineering threshold of 70.0 uA by over 312%. This quantified excessive amperage draw conclusively isolates an internal circuit board short-circuit condition caused by a failure of the internal HECU brake fluid seals. The vehicle presents an immediate network communication failure, brake malfunction, and thermal/fire risk. Kia Corporate must be compelled to immediately authorize an expedited, zero-cost component replacement under the active safety recall mandate.

my 2014 Kia Sorento is having a paint issue and I know their is a class action law suite to get repaired. The only complaint I have is the white pearl paint is chipping off the front of the roof and on the left and right sides of the windshield . I would like to see if my car qualifies to get these areas repainted

This is a follow up submission to NHTSA case #XXX. Organization Under Complaint: Hutchinson Kia, [XXX] Complaint Summary: The dealership is utilizing unfair and deceptive financial gating practices to avoid its legal obligations under a federal safety recall. The dealership refuses to look at or evaluate a vehicle subject to an urgent fire-risk HECU safety recall unless the consumer first authorizes a $189.00 diagnostic fee. The dealership refuses to give a firm, legally binding commitment that this fee will be waived for a confirmed recall component. Instead, they require the consumer to assume all financial risk upfront, stating the fee will only "likely" be waived based on their own internal, unverified findings. This creates a high-pressure trap where the consumer is forced to sign away financial rights to access a free, federally mandated safety remedy. The dealership is weaponizing a acute shortage of independent import and specialized repair facilities in the Macon, GA market. They are aware consumers have almost no local alternative venues to get an independent, affordable cross-check scan, and are using this regional monopoly to coerce consumers into signing open-ended diagnostic authorizations. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On XXX, the 2.4L Theta II GDI engine on our 2014 Kia Sorento (current mileage: 160,000) catastrophically seized without warning while my [XXX] was driving at interstate speeds at night. This caused an immediate and sudden loss of power, power steering, and braking assist, creating an extreme traffic hazard. No one was injured and the driver was able to safely coast to the shoulder, but it created a highly dangerous situation on a busy interstate. We had the vehicle towed to an independent mechanic who pulled the starter and confirmed a total mechanical engine seizure. The vehicle was then towed to a Kia dealership. This vehicle has suffered from the well-documented Theta II factory manufacturing flaw where debris destroys the connecting rod bearings, leading to high oil consumption and sudden highway seizure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Sorento. The contact stated that after taking the vehicle to the dealer for an inoperable air conditioning system, the vehicle failed to start unless the hood was opened. The check engine and several other unknown warning lights were illuminated. The dealer was made aware of the failure but informed the contact that a diagnostic test was needed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Severe paint delamination has occurred on my vehicle, causing the clear coat and base coat (Snow White Pearl color) to come off on the side of the hood, pillars, the doors, and the hood of the car. Not only does the peeling paint create an airborne/debris hazard, it also risks exposing the vehicle to premature rust/corrosion. This issue slowly began not to long after I bought the car in November 2024, and has only gotten much worse. From the information I have gathered online, this is a widespread issue affecting this particular model/year/color of Kia. We need something done about it asap!

For 1 week the check engine light came on today 6/13/26 the oil light came on at 55 mph when pulling up to a stop sign the oil light went off when back up to speed the light came back on at 55 then the car engine shut off completely costed to drive way and turned in

The contact owns a 2014 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the brake pedal was depressed and traveled further than normal intermittently. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to a dealer, where it was diagnosed that the HECU had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

My high pressure fuel pump is spraying fuel in my engine. This is a new engine replacement as of October 2024. This is a huge fire risk and we cannot operate this vehicle.

The contact owned a 2014 Kia Sorento. The contact stated that while driving at 10 MPH, smoke emanated from the vehicle's hood. There was no warning light illuminated. The contact coasted to a driveway and attempted to open the hood when the vehicle became engulfed in flames. The vehicle was consumed by the fire. There was no injury sustained. The local Fire Department was contacted and extinguished the fire, and a fire report was filed. The fire report was provided. The vehicle was towed to the tow lot and deemed a total loss. The contact stated that the dealer was not contacted. The contact was provided notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); by the Fire Department. The contact notified the manufacturer about the failure stated in the recall. The contact stated that the manufacturer sent a technician to inspect the vehicle. The failure mileage was approximately 157,000.

The vehicle's original engine suffered severe oil consumption and a blown head gasket, which contaminated the exhaust system. The Kia dealership replaced the engine under warranty but refused to replace the damaged catalytic converter claiming it wasn’t a part of the warranty even though it was consequently damaged. The dealership explicitly stated the vehicle should not be started or driven due to the blocked exhaust, but then did repair and release after I pushed for the catalytic converter replacement. They said I would have to follow up with Kia corporate. They released the unsafe vehicle anyway and I have been following up with Kia customer service for 2 months to request a CAT replacement. While driving, the blocked exhaust caused a severe rattling noise, immediate engine overheating, and complete mechanical engine seizure. The engine completely cut power and locked up while in motion, creating an immediate crash hazard on the roadway. The vehicle is now completely inoperable and will not turn over. This is a severe safety defect where a known blocked exhaust system directly caused catastrophic engine failure while operating.

The pearl white paint on the 2014 Kia Sorento has delaminated and is coming off in large sections all over the car.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds and steering left or right, the steering wheel would seize. The contact would have to maneuver the steering wheel back and forth for it to unlock and continue driving. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who diagnosed a notch in the lower steering shaft as the cause of the steering failure. The steering joint assembly was replaced. The manufacturer was not made aware of the failure. The failure mileage was 132,538.

The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The affected areas are available for inspection. The peeling paint may create a road or visibility hazard if pieces detach while the vehicle is in motion. In addition, the exposed metal and developing rust on the roof and upper body areas may affect long-term structural integrity over time. This appears to be a widespread issue affecting similar Kia Sorento vehicles with Snow White Pearl paint.

To whom this may concern: This is what I sent to KIA which I was informed to contact KIA customer care via phone. Which I will do but I know of several people that have had the same issue as me with a Sorento. I am writing this in regards to my 2014 KIA Sorento VIN: [XXX] I purchased in November 2021. At time of purchase it had 89199 miles, I kept up routine maintenance as usual then May 2022 while my husband was driving down the interstate the KIA shut completely down. He tried to start it back and seen a warning display on screen. We then had it towed to KIA in Morristown,TN for them to inform us that the motor needed to be replaced. That this was an ongoing issue with this make /model of vehicle. Luckily I had extended warranty that I purchased through Farris auto when I financed the KIA. They covered the replacement of the motor with 65000 miles along with a couple other things at that time. So the replacement motor was installed by July 2022 I haven’t had any issues with it until September 2025 I had the exact same thing happen to the second motor that happened to the first while my husband was pulling into driveway. I tried contacting the warranty company and of course there was nothing they can do. I contacted KIA in Morristown TN and Knoxville TN spoke with someone in the service department and nothing they can do. For this to be a known issue with Kia Sorento why can I not get the motor fixed? I don’t know where or how to find out if the motor that was replaced is in the recall list but it seems to me that KIA as a company would stand by their product. I am still paying on a vehicle that I can’t even drive, just so it doesn’t hurt my credit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, the vehicle would jerk. The check engine warning lights illuminated. The vehicle was taken to a local independent dealer, where it was diagnosed with an unknown engine failure. The vehicle was not repaired due to cost. In addition, the contact stated that while driving at approximately 60 MPH, black smoke was seen coming from under the hood, and the contact managed to pull over to the shoulder of the road, safely exit the vehicle, right before the engine caught on fire. The local fire department arrived on scene to extinguish the fire. The contact sustained PTSD; however, no medical attention was sought. A police report was filed. The vehicle was towed to a local tow yard and deemed a total loss by the insurance provider. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

Car burns oil to the point it requires 1 qt/500 mile. Had oil consumption test when issue first started in 2024 by kia, was told there was no problem. Car has continued to have this issue and has now broke connecting rod due to engine starvation even through the oil is to the full mark. I lost all power while driving with no warning before hand. Kia has admitted these engines have oil consumption issues that can lead to this exact problem and many other consumers have complained of the same situation in which Kia will not replace the flawed engine.

My 2014 Kia Sorento EX was purchased brand new, one owner, and started losing paint in several areas on the outside of the car and is horrible. So many 2014 Kias have this issue. It is a BAD PAINT job. This should never happen and I’ll never buy another Kia. Kia should fix these issues immediately. My Kia is in great shape except for the horrible paint.

1. The engine consumed its own oil and a rod bearing failed and destroyed the engine 2. This happened while my wife was traveling on I20 at 70mph and almost resulted in a wreck when the engine died and she lost power to the wheels 3. Nalley Kia in Lithonia, GA has confirmed that the engine consumed its own oil which cause a rod bearing to fail and ultimately led to the engine failure 4. No warning lights prior to this happening, just a knocking sound as she merged onto I20

Re: Formal Complaint – Repeated Engine Failures and Unacceptable Service Delays Vehicle: Kia Sorento 2014 VIN: [XXX] Purchased: Fall of 2021 Current Issue: Vehicle in service at Kia of Lincolnwood since January 9, 2026 Dear Kia Consumer Affairs and Legal Department, I am writing to formally document my severe dissatisfaction with the repeated engine failures in my Kia vehicle and the complete lack of communication and urgency from both Kia of Lincolnwood (6750 N Lincoln Ave, Lincolnwood, IL 60712) and Kia's consumer support channels. This has caused significant financial hardship, disruption to my family and work, and eroded any trust in the brand. I purchased this vehicle approximately 5 years ago through CarMax. Within that time, the engine has died or stalled three times: The first failure occurred about one year after purchase, stranding me at 11:00 p.m. in rural Wisconsin during winter with my three young children in the vehicle. The second incident happened in downtown Chicago (River North), just one hour before I needed to depart for a work event in Champaign, IL, requiring a tow and last-minute rental arrangements. The most recent failure occurred at approximately 4:30 a.m. after leaving my music studio, necessitating another tow and a $50 Uber ride home. Eleven months ago, Kia of Lincolnwood replaced the knock sensor under a one-year recall warranty. Despite this, the engine issues persisted. On January 9, 2026, I brought the vehicle to Kia of Lincolnwood for the third major engine-related failure. It has now been in the shop for nearly six weeks with no meaningful updates on diagnosis, repair timeline, or resolution. I have called the dealership at least ten times seeking callbacks from my assigned service advisor (Max) or any team member. In each instance, I was either hung up on, placed on hold for over an hour, or promised a return call that never came. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2014 Kia Sorento sxl Pearl White paint just peeling off the vehicle in large pieces. Seems to be a common issue that Kia does not want to fix. Paint is peeling from both left and right pillars, the hood and the top towards the fin. Started about a year ago and is getting progressively worse. The paint needs to be recalled and effected vehicles repainted.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at 80 MPH, the engine seized. There was no warning light illuminated. The vehicle was towed to the dealer, where it was confirmed that the engine had seized; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 180,000.

We do our oil changes routinely. We had one done not too long ago. We were driving to the store and all of a sudden the oil light came on, but the engine light never came on. And then about 30 seconds later, we heard almost like a thump sound like we had hit something but we didn’t. We pulled into the grocery store parking lot about a minute after that, and there was oil leaking out of my car. We tried to put more oil in, but it just kept coming out. We have tried to see what’s going on. We can’t tell. We plan to get it towed and looked at. I don’t know if it will turn back on because I didn’t want to risk it and my engine locking up, but this seems to be an issue as I have read some of the other complaints.

While driving at low speed and turning, the vehicle experienced a sudden loss of power accompanied by engine knocking. The engine stalled and would no longer operate normally. The vehicle was inspected by a mechanic, who found metal fragments/shavings in the engine oil, indicating internal engine damage. The engine is now inoperable and has effectively failed. There were no warning signs prior to the failure other than the knocking noise immediately before the loss of power. This failure occurred suddenly and without driver input. The sudden engine failure caused a loss of propulsion while the vehicle was in use, creating a potential safety hazard for occupants and surrounding traffic. The vehicle required towing due to engine failure. Kia Consumer Assistance was contacted regarding the engine failure. I was informed that no recalls apply to this VIN and that the vehicle is out of warranty. Kia Consumer Assistance stated they would not inspect or document the engine failure unless I paid out of pocket.

My key fob doesn’t register even while in car, my battery drains daily has to recieve jump off every Otha day if not daily, door open indicator shows open on all doors even when closed, car locks won’t disengage automatically but your system shows no recalls something’s wrong with it

paint delamination and peeling on multiple panels

My car having gas leak under hood. Strong gas smell comes from ac vent.its a safety hazard

Paint peeled off

I got my car fixed and I’m still having the same issue. Seems like they just turned off the lights on my car and it’s still giving me issues..

The car engine started on fire while I was driving after all the recalls were fixed and new engine installed. The car was completely destroyed the whole engine compartment was completely burned. Kia says it was an oil leak but that’s not true the car oil change was done regularly and was serviced within 3 months of the engine fire. I also had this vehicle parked inside my garage for 5 years and not a single drop of oil in the garage floor. Kia is also refusing to send me a full report of their findings from the fire inspection. Kia adjuster is acting in bad faith by not providing the fire report. The car engine was replaced new due to an earlier recall and within 10,000 miles the new engine caught fire. They don’t want to be liable for this engine fire but cars don’t just burn without any reason. The refusal of KIA adjuster to release the findings in the fire inspection is very concerning to other people driving this vehicle in the public. Where engine fire can cause their deaths and their families deaths. This is a safety problem

When start up there’s a clacking sound then it goes away, while the vehicle is warm you hear the clacking while driving vehicle