Jeep Grand Cherokee 2015 — Problemas relatados

The vehicle left the highway at approximately 55 mph and went airborne across a deep drainage ditch impacting the embankment causing the vehicle to stop in short order. Airbags did not deploy. Front seat occupants hit the dash causing whiplash and abrasions to the driver and a broken back to the passenger. Airbag deployment would have mitigated injuries to both occupants. It is unbelievable that the airbags did not deploy!!!

The vehicle lost all power in the middle of the road. We took it into the dealership. It was the high pressure fuel pump that was on recall in 2022 and went out again in 2026. Nobody will replace it due to the fact that though recall warranty has expired. But this is a big safety issue. I have metal debris all in my fuel system.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that upon returning to the vehicle after the vehicle was parked and turned off for approximately 30 minutes, green smoke emanated from inside the cabin when the door was opened. The doors were opened to allow the smoke to clear, and the contact discovered that the front passenger seat and associated electrical wiring were burned and melted. A small flame was present, which self-extinguished. The contact stated that the air conditioning system and the power windows were inoperable, and the liftgate failed to open. The dealer was notified the failure. The failure mileage was 145,000.

my jeep turned off while i was driving at 50 mph, it was throwing code P016F the fuel Pump went bad on it on 10/17/2026 i called Stelllantis and opened a case, the case # is 98439560 the fuel pump failed they refused to honor the Z46 recall on the fuel pump again. the recall was done on 9/3/2024

The issue I am reporting involves the Active Head Restraint system on my vehicle. I have been victim to the inadvertent deployment of this system not once, not twice, but three times now... In February of 2024 the driver and passenger headrests were replaced under the x88 warranty extension. As far as I know, those were the original headrests that had been replaced after they inadvertently deployed (fortunately, while no one was in the seat). Here we are, only 2.5 years later and one of the NEW headrests has failed in the same way! Once again, we were fortunate that no one was in the vehicle when it happened. My issues are these: -I am a disabled veteran with neck issues, and appear to be driving a vehicle where the head rest is a ticking time bomb. -The faulty headrests were replaced, but apparently with headrests equally faulty. -I can not afford to get rid of my vehicle, I can not in good conscience sell my vehicle at fair market value knowing it is defective, so I am stuck. -The x88 warranty extension is past the 10 years since the original headrests were put in service...but I am now dealing with a 2.5 year old headrest that has failed... -What happens if my headrest deploys while I'm driving down the road..? With my underlying medical issues, what would that do to me? Will it cause me to wreck? Will my loss of control of my vehicle impact another family on the road? WHY WAS A KNOWN FAULTY COMPONENT NOT REPLACED WITH A REENGINEERED COMPONENT THAT REMEDIED THE UNDERLYING ISSUE(S)??? I am requesting the help of all agencies with purview over this issue. Please assist me in achieving a viable remedy, not a temporary coverup bandaid. This is clearly a matter of safety and security for not only myself, but any passengers I may have as well as whatever other vehicles may be on the road around me should operation of my vehicle be impacted by the failure of this faulty "safety" device. Thank you.

The driver side active head restraint deployed with zero warning and without any external forces upon the vehicle. This is now the second front row head restraint to deploy in this manner. The passenger side deployed while our teenage daughter was sitting in the car which was stationary at the time. She suffered a head and neck injury due to this malfunction. Stellantis replaced that one and “Promised” to replace the driver side but did not follow thru on that.

The contact owned a 2015 Jeep Grand Cherokee. The contact stated that while her son was driving approximately 65 MPH on a curvy highway road, the vehicle started skidding to the right and crashed into a barrier, causing the vehicle to slide to the left and to strike another barrier. The air bags did not deploy. The driver sustained injuries to the neck, back, and right shoulder, requiring medical attention. A police report was filed. The vehicle was towed and deemed a total loss. The failure mileage was approximately 145,000.

The contact rented a 2015 Jeep Grand Cherokee. The contact stated that while driving at 55 MPH or higher, the steering wheel shook violently. The vehicle was taken to a certified mechanic who diagnosed that the front left tie rod, brake assembly, gear shifter, tires, and several electrical components required replacement or repair. As instructed, the vehicle was returned to the rental business. The failure mileage was approximately 200,000. The VIN was not available.

My jeep diesel had the software update for the crankshaft sensor tone ring, but the tone ring failed, and my car is stuck in limp mode. Is the replacement of the tone ring covered under the original recall,or do I have to pay for the repair?

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was driving 45 MPH, there was a loud pop before the front passenger’s side headrest unexpectedly deployed. The dealer was contacted and confirmed the passenger’s side headrest failure. The manufacturer was contacted by phone and certified mail and made aware of the failure. The failure mileage was approximately 80,000.

The contact owned a 2015 Jeep Grand Cherokee. The contact stated that while her son was driving approximately 40-45 MPH, the electronic control warning light illuminated before the failure. The contact pulled over and turned off the vehicle; however, the vehicle independently restarted. The contact exited the vehicle shortly afterwards, and the vehicle suddenly caught on fire. The fire department extinguished the fire. The contact associated the failure with NHTSA Complaint Number: 20V699000 (Engine and Engine Cooling). The vehicle was towed to a tow lot. The manufacturer was contacted by email and phone and opened a claim. The claim was declined. The investigator had taken photos. The contact was informed that the mileage had been exceeded. The failure mileage was approximately 150,000.

The tire pressure monitor system, the egr cooler. I had to change the egr the thermostat twice the engine the radiator the water pump and two oxygen sensors. The egr cooler is not recalled for my year but my truck was doin the same thing. The car still has a burning oil smell when the heat is on and the air don’t work

Recall 20V-475 / 23V-411 software patch was performed, but the underlying magnetic tone wheel defect has now physically failed, causing an active crankshaft position sensor error and stall hazard. While traveling 60mph the car stalled and went into limp mode with no prior warning. The vehicle has been diagnosed at a repair shop as a fault with the crankshaft position sensor performance which was apart of a pervious recall listed above. The vehicle has not been inspected by any others at this time as its not safe to drive and do not want out of pocket cost to do so.

The Active Head Restraint (AHR) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the Active Head Rest deployed, launching my head and trunk forward to the steering wheel. The Jeep Service Representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (PE19014, opened 2019) The failure mechanism is reported to be mechanical as the AHR relies on a plastic bracket holding a metal rod that connects to hooks meant to trigger only in a rear-end crash, and that plastic simply fails under prolonged tension over time with no warning signs beforehand.

I own a 2015 Jeep Grand Cherokee Summit 4x4 with the 3.0L EcoDiesel, with approximately 113,170 miles. The vehicle has experienced multiple intermittent episodes of “Service Electronic Throttle Control.” During the most recent episode, the vehicle briefly jerked/lurched forward and then experienced a significant loss of engine power/boost. I scanned the vehicle and found DTC P0336 (Crankshaft Position Sensor A Performance, intermittent). Clearing the code temporarily restored normal operation, but the fault later returned. During the most recent recurrence, the engine also cranked noticeably longer than normal before starting. FCA previously issued safety recall W79 concerning loss of crankshaft-position signal on these vehicles. The recall involved a software update intended to maintain engine operation using the camshaft signal if the crankshaft signal is lost. FCA also lists warranty extension X95 concerning the 3.0L diesel crankshaft tone wheel. FCA technical documentation identifies P0336 as a possible symptom associated with crankshaft tone-wheel magnetic material failure. The vehicle has not yet been inspected by a dealer or independent shop to confirm the physical cause. I have stopped driving it because I am concerned that an intermittent crankshaft-position problem could result in unexpected loss of motive power, engine stalling, or inability to restart. I contacted FCA Customer Care regarding this issue. FCA has indicated that the applicable warranty extension has expired and has not agreed to assist with the repair. I am currently using a rental vehicle while the Jeep is out of service. I am requesting that NHTSA document and review this suspected safety issue. The physical tone wheel has not yet been confirmed as failed, but the symptoms and P0336 code appear consistent with the failure mode described in FCA’s documentation.

My power lift gate closed unexpectedly and at a pace faster than usual. The lift gate came down on my head and compressed my neck. I have not tried the power lift gate again for fear of it breaking and not being able to be closed. The power lift gate has been sticking shut and not opening some times.

I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head

The passenger seat belt does not retract. Also my passenger head rest just came out 1 day.

Car was parked. When I returned the passenger head rest had popped. No accident.

While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side Active Head Restraint (AHR)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side Active Head Restraint remains in its deployed/dislodged condition.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 25 MPH to a park with her children inside the vehicle, the head restraint suddenly exploded without warning or impact. The head restraint was protruding approximately three to four inches. The contact sustained nerve issues involving the arm but had not sought medical attention. The contact consulted with an attorney. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 120,500.

jeep was in 2 accidents, first accident downtown [XXX], in feb 2026, progressive claim number XXX 2nd accident jeep was involved in high speed police pursuit on march 20th 2026, [XXX] police dept, pursued car for 30 miles, [XXX] to [XXX], the car went off road by railroad tracks, heavy under carriage damage , got stuck on railroad tracks INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. i was immediately sore from my shoulders up. there were no warning lights or recalls on my vehicle at the time.

This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down AGAIN for the 3rd time

The Jeep case involves a 2015 Grand Cherokee Overland with both front seat belts requiring replacement under Jeep's 15-year seat belt warranty extension. One seat belt is completely inoperable and the other is compromised. Despite opening Jeep Case #96537928 in May 2026, Jeep has been unable to obtain replacement parts due to supplier shortages and repeated backorders. Rental assistance was initially offered and later withdrawn by Jeep Customer Care, no firm ETA has been provided. After months of delays, you are seeking escalation because the vehicle remains in an unsafe condition and Jeep has not provided a meaningful resolution

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving 25 MPH, the message "Low Fuel Pressure" was displayed, and the vehicle stalled in the middle of the road. The vehicle failed to restart and was pushed to the side of the road with the assistance of the spouse. The vehicle was towed to the dealer, where it remained for 10 days before being diagnosed with a high-pressure fuel pump failure. The dealer determined that the high-pressure fuel pump and an unknown pump needed to be replaced. The contact associated the failure with NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); which was performed on the vehicle two years before the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and denied assistance. The failure mileage was approximately 170,000.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 40 MPH, there was a loud bang coming from behind the vehicle, and the contact was thrust forward. The contact looked around but saw no cause for the sound or for being thrust forward. The contact was able to drive back to the residence. After arriving at the residence, the contact became aware that the front driver's side seat headrest had exploded. The contact’s neck and head were hurt from the impact and from being thrust forward. The contact sought medical attention for whiplash. The vehicle was taken to the dealer and was diagnosed with a deployed headrest. The contact was informed that the headrest needed to be replaced. The dealer suggested replacing both front seat headrests. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 76,000.

My car started jumping after purchssing it in November 2025 used. The gear would feel like it was slipping. In March 2026 I parked my car turned it off let off the brake and it rolled. I have used the emergency brake since then. The gas gauge is off. The miles and gauge do not line up correctly and I was advised fuel pump may be off. It will drink gas up within a few miles. Check engine light came on without warning. Took it to check it out said oil sensor. He said replace it soon as you can still driveable. The next day i drove to my sons college and the jeep had no power, the check service on the screen popped up. And the jeep would not accelerate. I was anle to take it to O'Reilly and several codes appeared stating 2 gear shift ratio inaccurate 7 gear shift ratio inaccurate, engine oil pressure control circuit performance stuck off, clutch temp threshold achieved auto stick inhibit. The employee said he had never seen these codes populate. He asked if i had smelled any transmission fluid burning. I said no. No leaks nothing. Had the car for 7 months. He stated transmission isnt any good. That I would need a deep decoding done to say for sure. Car is in limp mode now. Unable to drive safely.

I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.

The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.

The passenger headrest exploded. 1 year ago the driver side headrest exploded while I was driving. Luckily I was not hurt badly or in an accident. Dealership said they would only fix the driver side and to comeback when the other blew up. Now that the other one blew up I am being told it is past the warranty and I will have to pay out of pocket to repair. The warranty extension that would have covered this was called X88. Expired July 2025.I believe the dealer knew it was gong to expire but did nothing to help me.

The passenger headrest exploded. 1 year ago the driver side headrest exploded while I was driving. Luckily I was not hurt badly or in an accident. Dealership said they would only fix the driver side and to comeback when the other blew up. Now that the other one blew up I am being told it is past the warranty and I will have to pay out of pocket to repair. The warranty extension that would have covered this was called X88. Expired July 2025.I believe the dealer knew it was gong to expire but did nothing to help me.

the clips in my active headrest broke and the headrest deployed while I was riding in the passenger seat.

System Failed: Total engine failure caused by a defective Recall W79 EGR Cooler, which is available for physical inspection at my residence.Safety Risk: The vehicle suffered a sudden, complete loss of motive power at speed. This caused an immediate traffic hazard, risking a catastrophic rear-end collision due to lost propulsion, power steering, and braking.Dealer Verification: The vehicle is currently undrivable. Jeep Corporate is actively giving me the runaround and refusing to tow or diagnose the vehicle under the EcoDiesel Settlement Extended Warranty.Inspections: No inspections have been conducted yet by police, insurance, or the manufacturer; the vehicle is fully preserved.Symptoms/Warning: No long-term warning lights appeared. The vehicle suddenly lost AC cooling and instantly stalled out without advanced mechanical warning.

Capless fuel filler nozzle defect. Filler cap comes lose and engine light comes on. You can smell gas vapors in the car

The check engine came on as I was driving to work the other morning, and when I got back in the car to head home for the night, my car wouldn't start at all. I have a failed High Pressure Fuel Pump system. I used my own OBD-II code reader, and got back code P0087. This issue is connected to the FCA Z46 recall issued in June 2022. The previous owner/dealership performed the service for this specific recall in May 2024 and was marked as complete. I became the current owner of this Jeep in October 2024, just 5 months after the recall was completed. I have personally driven this vehicle for only 20,000 miles since I took over ownership, which means that the new replacement parts covered under the Z46 recall failed at no more than 25,000 miles. This part is stated to last 100,000+ miles. Not 20-25k miles. However, Mopar states that recall parts are only covered for two years after the recall was completed. This puts the expiration for the 2 year part coverage at May 2026. It is currently June 2026. Just one month out of recall part warranty, and both Mopar and my local FCA approved dealership are refusing to honor the warranty and fix this issue for me for free, covered by the terms of the recall. My Jeep no longer starts at all. I got it towed back to my house so I could have it somewhere safe until I could figure out what to do next about this unexpected break down. Total cost out of pocket would range upward of $10,000 for a full HPFP replacement, including fuel pump module, fuel rails and all high pressure lines, fuel injectors and complete system clean. I'm just one month over the 2 year recall warrenty after recall was completed. And because of that, I'm looking at upwards of $10k for failed parts covered by an FCA safety recall. New parts only lasted 25 months and 20k miles. In no way should I be responsible for the cost of this repair that is obviously now considered a an unremedied recall.

No check engine lights prior to this, car started to make a noise pulled over to check it out as I was merging over low oil pressure showed and coolant level over temperature, gear then dropped to neutral, managed to pull over without any accidents car then shut off, oil leaked, it makes a horrible engine noise when starting, had to tow it back. only had the car a year maintenance was up to date.

ACC automatically canceled without braking causing car to either slow down immediately or speed up unsafely, slippery road light turns on, on dash while driving straight, lunging of the car that feels like tires are spinning and or hesitation.

Vehicle has the exact same problem with the fuel pump relay that the 2014s has. The 2014s are repaired via NHTSA yet the 2015s are not. The issue is EXACTLY the same. Why does the NHTSA care about the safety of 2014 owners/passengers but not 2015 owners/passengers?

The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.

While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.

vehicle had a strong odor of gasoline then started spuddering and then caught fire while driving.

2015 Jeep Grand Cherokee. The contact stated while his wife was driving the vehicle at an undisclosed speed, the driver side air bag suddenly deployed hitting the drivers head, the vehicle was not involved in a Collison at all. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 123,830.

My husband was driving on a highway going 70 MPH and the drivers headrest exploded and lunged him forward

Sudden unintended acceleration while braking. Engine revved against brake input. Has happened multiple times. Need to step on the brake hard and wait for it to pass.

While driving at highway speeds, my 2015 Jeep Grand Cherokee Limited unexpectedly shifted from Drive into Neutral without any driver input. This has occurred twice at different speeds. After the first incident, the vehicle was inspected by a dealership, but no diagnostic trouble codes were found and no issue was identified. The following day, the same problem happened again under similar conditions. When this occurs, the vehicle loses power to the drivetrain, creating a dangerous situation in traffic. This appears to be related to the electronic shifting module and poses a significant safety risk.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 70 MPH, the transmission unexpectedly shifted into neutral(N). There was no warning light illuminated. The contact was able to restart the vehicle after shifting into park(P). The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to several dealers but was not diagnosed. The dealer was able to duplicate the failure; however, no diagnostic trouble codes were found. The dealer suggested that an unstated valve might need to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 90,000.

While driving, engine immediately shuts off. Dash, radio, lights, etc. all function as normal. Dash cluster shows an error message, saying to shift into Park. After parking vehicle on shoulder, engine turns over but does not restart after several attempts. After awhile, engine finally restarts. No error codes or messages are displayed. Scanning with an OBD device shows no stored or pending error codes. Vehicle now operates normally. This has happened twice in the span of two weeks, and never previously.