Jeep Cherokee 2019 — Problemas reportados

While driving I was in the middle of an intersection and the parking brake came on. I thought I had a flat. Thank god no oncoming cars were present I had to let the vehicle slowly roll across the street into a parking lot. Inwas stranded and hour from home and had to pay $250 for a tow. The vehicle has been sitting in my driveway for a year turns out it is a failed ptu but how convenient it doesnt show up under a recall. 2019 Jeep cherokee with only 86k miles. Dealership wanted 5k to fix we came up with some money and just had it towed to a mechanic to see how much they want. We should not have to pay anything if this a common fail on jeep. Vehicle is still financed with the dealership and ive been paying for a car I cannot even drive. Its rediculous.

My 2019 Jeep Cherokee has been displaying “Service 4WD” and “4WD Not Available” warnings on the dashboard since August 2026. The vehicle was diagnosed by a Jeep dealership with diagnostic trouble code C14A7-97: PTU motor component/system operation obstructed or blocked, involving the Power Transfer Unit (PTU)/drivetrain. I have also experienced difficulty turning the steering wheel while the vehicle is stopped and a scratching noise from the driver-side wheel area. I understand that NHTSA Recall 25V-011/FCA Recall 01C applies to certain 2017-2019 Jeep Cherokee vehicles involving potential PTU damage. The recall states that PTU damage may result in a loss of drive power or loss of the Park function. It also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warning signs. I also understand that NHTSA Recall 26V-290/FCA Recall 40D applies to certain 2019-2023 Jeep Cherokee vehicles with a two-speed PTU that may fail internally. The recall states that a failed PTU may result in loss of drive power or vehicle rollaway, increasing the risk of a crash or injury. The recall also identifies a “Service 4WD” message, noise, vibration, or a change in drive quality as possible warnings. Although my VIN is not currently listed as included in these recalls, my vehicle is within the affected model years and is experiencing a documented PTU/drivetrain fault, a “Service 4WD” warning, a “4WD Not Available” warning, and additional noise and operating symptoms. I am submitting this complaint because I am concerned that my vehicle may be experiencing a PTU-related safety defect similar to the conditions addressed by these recalls. I am concerned about the safety of continuing to operate the vehicle.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number 26V290000 (Power Train). The 4WD service light was illuminated while driving 45 MPH. There was a dinging sound coming from the vehicle. There was a clunking and grinding sound while driving during the failure. The vehicle was taken to the local dealer and the failure was confirmed, but the part to repair the vehicle was on back order. The manufacturer was contacted and declined to provide a loaner vehicle. The contact continued driving the vehicle. The failure mileage was approximately 82,000.

My 2019 Jeep Cherokee with 74,950 miles has a Power Transfer Unit failure and my VIN is not included in the NHTSB recall. When I took my car in for service on 11/4/26, I was told there is an indefinite delay on the replacement PTU. Additionally, because my VIN is not part of the the existing recall, the replacement will cost me close to $3000 IF it ever is available. I was also denied a “good will” warranty by my Jeep service department.

My service 4 wheel kept coming on I took it into mechanic and my transfer case and actuator failed 10/24/25. Also more recently I took car in again and my driveshaft had to be replaced on 10/20/26. My car is not even 10 years old and has had major repairs done I have t even reached 90,000 miles yet.

The PTU has shown a code of failure to communicate. My 4WD light was on stating Ned’s to be serviced. While driving and excellerating I would hear and feel a clunk. There was a whooping sound while driving, at first when turning and then increasing to more and louder. At 57,000. Miles when getting an oil change told the mechanic of the service light and asked if it could be on due to having changed a flat tire? He said my 4WD was working fine and not to worry about it. When I lost power at 30 miles an hour and it started to shudder I took it in to the dealership and they produced an inspection of problems neededing to be fixed costing approximately 10,000. Including the PTU failure. The vehicle was at 90,000. Now and no longer out of warranty. I was told they could get a PTU unit for at least 4 months if even then. That was leaving me without a vehicle. I took the vehicle (which I was told was safe to drive) to another private service station. They diagnosed more to me show pictures of a cracked differential and the seal to it warped and half off. They said this condition was a catastrophic accident waiting to happen. I have been put off ignored and told I have no proof that this was an issue under warranty.

PTU went out while driving. My jeep can't accelerate.

My 4wd service light came on and I took it to a private mechanic who did a diagnostic. They found a bad PTU and it needs to be replaced. My car VIN is not falling into the recall that was current within my year of Jeep (Recall number: 26V290000) . My problem is the same as the recall but my vehicle was not included. Please provide help on how I can get covered under this recall.

I have a 2019 Jeep Cherokee Trailhawk that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded.

I have a 2019 Jeep Cherokee Limited that has a "Service 4WD" issue. I have had the vehicle diagnosed and have a PTU failure of C14A7 which coincides with a recall 25V-011. The symptoms and failure mode I have mirrors the recall but yet, my VIN is excluded. I have met with a Jeep Service Department Manager and have had numerous calls with Stellantis Customer Care to try to understand why my vehicle is not part of the recall but am getting nowhere. I am told by Stellantis there is nobody I can talk to if I am not part of the recall and there is no appeal process. An independent shop believes strongly my vehicle should be included with the recall so I will continue to attempt to find someone within Stellantis that I can appeal the omission. I saw a comment that NHTSA believes the recall scope is too narrow. Is there anything be done to open up the scope of the recall? Any suggestions how I can get my position heard?

My 4wd service light went on and I took it to the dealership and they did a diagnostic. Found out I had a bad PTU and it needs to be replaced. My car vin did not fall into the recall that was current within my year of Jeep. My problem is the same as the recall but my vehicle was not included. I think that it should be since it is the same problem as the recall is.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle would independently switched to 4WD Mode. The vehicle hesitated upon depression of the accelerator pedal. The dealer was notified of the failure; however, the contact was informed that the vehicle was only under recall for a rear-view camera sensor. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 55,000.

My car is coming up with the code involved in a recall for this model and year... that indicates the transfer case needs to be replaced. My VIN does not come up on the list. The dealership said it is not covered under the recall. I want to know why... I have 45000 miles on this car.

I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to drive sounds that are disconcerting, as well as a number of pop-up notifications about the lack of 4WD capability. Given the concerns listed in the previous recall (26V-290), I would argue that this is ALSO a concern and should be considered as a potential expansion of that previous recall.

Failed PTU

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was initially taken to the dealer because the check engine light illuminated and the radio became very hot. The dealer replaced a valve and installed a new screen, which temporarily resolved the issue. Months later, the failures recurred, and the transmission was replaced. The vehicle was returned to the dealer for a software update. During a later visit, the dealer diagnosed the vehicle with a failing transmission gasket, a rear differential leak, an engine oil leak, and a failed battery requiring replacement. After the contact heard a loud scraping noise, the vehicle was returned to the dealer, who performed a rear differential fluid change but stated no mechanical failure was present. The contact returned the vehicle to the dealer after a "Service 4WD" warning light illuminated. The dealer replaced the Power Transfer Unit (PTU) motor, despite claiming the PTU was unrelated to the failure. The contact stated that the transmission assembly, PTU motor, gaskets, and other essential powertrain components were all replaced within a one-year period. The contact stated that the engine consistently emitted an abnormal unknown odor. The manufacturer was notified of the failure. The dealer confirmed the failure. The failure mileage was 38,000.

Loss of power between 15-20 mph and causes the gears to “jump”. This sometimes happens between 7-10 mph. Loss of 4 wheel drive also.

I had a failed Power Transfer Unit. Received a "SVC 4WD" light on my dashboard. After running a code check, it was determined to be a PTU issue. There is an apparent recall on this unit for 2019-2023 Jeep Cherokees. I own a 2019 Jeep Cherokee Latitude Plus which was NOT part of the recall. I'm not sure why it wasn't if I'm having the same issue as the cars that were part of the recall. Now the part is on backorder and I'm having to pay out of pocket for a $4,000 repair. The car is currently at the Jeep dealership awaiting the part and the repair. I think the recall needs to be expanded as this seems to reach more than just the vehicles in the current recall.

Stellantis’s recall number 40D relating to the failure of the PTU in the Jeep Cherokee’s is not listing all vin numbers. My vin number is not on the recall but my 2019 is doing exactly what the recall is for. My service 4wd light is on and the makes a horrible grinding noise.

power train, it is available for inspection, recall information states the power train unit could fail causing loss of power and possible accident. I had the car checked at an independent shop and their test equipment said it was a recall item and to take it to a dealership. I took it to a jeep dealership and they said there is no fix available nothing they could do unless I paid for the repair. I could then send the repair invoice to Jeep and they "might" reimburse me, but they (Jeep) in there letter on the recall says there is no fix. The message on my console states, " 4 wheel drive unavailable" and in the lower right hand corner of the display it reads "svc 4 wheel drive,". I can't understand why there would be "no fix available" and where does that leave me and my vehicle? It has not failed so far but I am concerned it will. I was told not to drive it any long distance?

I took my car for inspection and would not pass due to the rear shift differential where the seal that connects to the cylinder is away from the cylinder and a crack is now there. Crack is at least three inches long. As the crack continues to widen, I will lose control of my rear end. Mechanic stated there is no reason for this crack or the seal to be in this condition as it was not involved in any accidents.

I was coming out of a gas station and the battery light came on/ stayed on and the car just stopped. I couldn’t shut it off, put it in drive, put it in park…….The car still seemed to be running… I had to wait about 10 mins before I could do anything I.e. start it up again. This was very scary and unsafe as the car stopped dead between a street entrance/ exit of the gas station, and cars had to swerve to get around me.

So I was driving down the road doing 60 miles an hour and I have lost power total drive power while driving doing 60 miles an hour with a car just goes into a neutral rubs up and I have to pull on side of the road and turn off the car wait like 10 to 15 minutes and then the car resets itself I believe my car has a recall for the PTU and I believe that’s what’s wrong with it. It’s a recall so it needs looked at and I took it to the dealership saying my concerns and they have told me that there is no fix available yet for it which that cannot be true because I got something in the mail saying that there is a fix available so I’m not sure if they just don’t wanna do it cause it’s gonna be a hard job to do but it needs done ASAP because that’s putting my life in danger just having total loss drive power while driving down the highway doing 65 to 70 miles an hour it has happened three total times now.

Vehicle suffered sudden total internal PTU failure with active Diagnostic Trouble Code C1496-92 (PTU Motor Position Performance). Diagnosed at AutoNation CDJR Southwest (RO #619044). * Technicians attempted to resolve the drivetrain issue by applying factory software updates UA9 and W20. The software flashes completed successfully, but DTC C1496-92 remained active and 4WD remained unavailable, confirming a complete internal mechanical breakdown of the PTU assembly. This mechanical failure causes a sudden loss of motive power and rollaway hazard identical to NHTSA Recall 25V011 / Campaign 01C. Chrysler’s dealer portal (DealerCONNECT) auto-rejected goodwill assistance strictly due to vehicle model year parameters, despite low mileage (65,438 miles) and an identical mechanical failure mode to recalled units.

My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted. My 2019 Jeep Cherokee Limited experienced a structural failure of the rear differential assembly, Mopar part number 53010758AG. The aluminum housing has fractured and broken away around the output shaft/retaining-ring area. There has been no known collision or external impact that would explain this damage. This failure raises serious safety concerns because damage to the differential housing could potentially cause lubricant loss, further drivetrain failure, or loss of propulsion. Photographs documenting the broken housing are available. I have identified multiple similar NHTSA complaints involving 2019 Jeep Cherokees with rear differential housing fractures and retaining-ring failures, including complaints 11761757, 11736628, and 11718514. I am concerned that this may represent a recurring safety-related defect rather than an isolated failure. I request that NHTSA investigate these rear differential housing failures and determine whether a safety recall is warranted.

Service 4WD appeared on car and noticable reduce power and performance has been happening. Mechanic states its the power transfer case. My model does not show a part of the recall, but we wanted to report it.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the “Service Shifter” message was displayed on the instrument panel. The air bag, check engine, ABS, brake, emergency parking, and 4WD warning lights were illuminated. The contact stated that the failure was a recurring failure and had also occurred while driving. During the failure while driving at an undisclosed speed, the vehicle stalled and the vehicle was unable to move forward or reverse. The vehicle was towed to the dealer. The contact stated that there was an existing recall associated with the failure, but the VIN was not under recall. The dealer was contacted and was able to duplicate the failure. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 21,134.

The PTU was fixed due to a recall but I bought this vehicle in August and started complaining before leaving the parking lot of the dealership ship, there is a winding noise as I drive that will go away occasionally but when it's around it causes vibrations in the steering wheel and in the peddles, it has also caused a hard gear shift in the transmission. The dealership mechanic tried to tell me that it's normal by design.

My 4wheel drive is no longer working. There is a recall on this issue stating I could lose power causing an accident. My vin number does not show to be defective but the problem is there and needs to be repaired.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the “Service 4WD” warning light illuminated with an audible alert. The vehicle hesitated while accelerating and rolled after shifting to park(P). The vehicle was taken to the dealer; however, the cause of the failure could not be determined. The manufacturer was notified of the failure by phone. The failure mileage was approximately 88,000.

My 2019 Jeep Cherokee Trailhawk has developed a severe internal defect in the two-speed Power Transfer Unit (PTU), putting me at imminent risk of the exact safety hazard—unexpected loss of drive power—detailed in NHTSA Recall 26V-290 (FCA Recall 40D). ​On 09/09/2026, Woodhouse Bellevue Jeep officially diagnosed the failure under Repair Order 185030843/2. The dealership's technician explicitly documented that the PTU "has internal damage causing gears to grind and making noise when vehicle is moving". ​Despite official documentation from their own dealership confirming the internal failure, FCA US Corporate Customer Care (Case #98142458) refused to honor the recall. They denied the repair by claiming my failure was not the "specific" type of internal damage covered. By waiting for the grinding gears to completely shatter before acknowledging the recall, FCA is using bad-faith technicalities to dodge a federal safety mandate. They are intentionally forcing me to drive a defective vehicle until it catastrophically loses drive power on the road. I am requesting the NHTSA investigate FCA’s handling of Recall 40D and force retroactive reimbursement for my necessary out-of-pocket repairs.

would like to add to the growing list of frustrated Jeep Cherokee owners requiring an expensive repair for known PTU issues. The "Service 4WD" check light came on 1 year ago (checked by service department 12/2025), finally diagnosed in August 2026 as a failed PTU, with back ordered repair due to rising number of this specific repair/part. There was a recall done on 2015-2019 Jeep Cherokees for this very same issue. Why this safety recall hasn't been extended to post -2019 Jeep Cherokee versions is confusing.

The PTU - received message on dash SVC 4WD - lose of power - grinding noises when speedometer reached 35mph Took to the dealer they confirmed the PTU needed to be replaced immediately but because of demand of this part with other recalls it was back-ordered for at least a month. The SVC 4WD message came on one other time about two years ago but immediately disappeared. Costs out of pocket total $4149.57 for repairs and at this point $2200 in rental car fees

PTU failure which has been confirmed by Jeep Dealership. Stellantis is actively withholding out-of-pocket reimbursements for an acknowledged safety risk because they have failed to release a timely remedy. Issue was identified due to a leak/metal shavings from the PTU

Owner is an [XXX] senior. Vehicle is 2019 Jeep Cherokee with only 27k miles which suffered significant drivetrain problems. [XXX] dealership disabled the 4WD safety features months ago because they had no recall parts, leaving an elderly driver with a compromised drivetrain. Car is at risk of rolling away or losing total power on the highway. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Jeep Cherokee. The contact stated that the VIN was included in a recall associated with the power transfer unit and the recall repair was performed. The vehicle was retrieved and the contact became aware that the drive train was making a clunking noise and that carbon monoxide was coming from a fractured exhaust pipe due to rust. The vehicle was taken to the dealer, and the contact was informed that when the PTU was replaced the slip note was not fully advanced. The dealer reinstalled the drive shaft, however the vehicle had not been driven for 2 days. The contact stated that the sound was due to a detached part while completing the recall repair. The manufacturer was informed of the failure but provided no assistance for the repair. The failure mileage was approximately 105,000.

Took my 2019 jeep Cherokee for ptu safety recall repair to which I was told they cleared the codes. I experienced further problems related to the recall and brought it back to be told a faulty tire. This past Friday my transmission gave out on the highway with my baby in the car at 76mph. I lost the ability to accelerate but I could reverse and put it in other gears.

Power Transfer Unit Failure. Diagnostic testing done by a licensed mechanic.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving, the vehicle unintendedly accelerated. There was no warning light illuminated; however, the message "4WD Unavailable - Service Required" was displayed. The vehicle was taken to a dealer to be diagnosed, and the contact was informed that the PTU was not operating as intended and needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2019 Jeep Cherokee. While driving approximately 30-55 MPH, the vehicle lost motive power. The contact pulled over and turned off the vehicle. The vehicle was able to be restarted, but the failure persisted. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 76,300.

My 2019 Jeep Cherokee experienced a Power Transfer Unit (PTU) failure that matches the known PTU recall defect, even though my VIN is not currently listed. The first code that appeared was C1494‑07, which is the recall‑related DTC. Cochran Jeep in Natrona Heights performed the recall software update and cleared the code. They told us that if the code returned, initial diagnostics would then cost a minimum of 190. The code did not initially return after the software upgrade. Several days afterwards, a SVC 4WD reappeared. During our state inspection, our trusted garage (Performance Auto) scanned the vehicle and found a new error code: C14A7‑97. Further inspection revealed metal shavings throughout the PTU fluid, indicating internal mechanical failure. They documented the findings and provided a photo of the metal shaving in the fluid. They indicated that the vehicle “had a reprogram done to it but the PTU failed – metal all through the fluid.” The AWD system is no longer functioning. The new code: C14A7‑97, indicates a PTU motor obstruction or blocked component. This occurred after the recall update and after the PTU had already suffered internal damage. We took the vehicle to Hillview Jeep in Greensburg. They read the new code but did not inspect the PTU or look at the photos showing metal contamination. They said that because the current code was different from the recall code and advised us to contact Stellantis. The PTU has clearly failed internally, the AWD system is inoperative, and the failure matches the progression described in recall 01C / NHTSA 25V‑011 (internal wear, range fork damage, and loss of drive power). This is a safety issue because the vehicle can lose motive power, AWD capability while driving and loss of PARK function while stabilized.

I received a recall on my Jeep Cherokee in June (40D/NHTSA 26V-290) for Power Transfer Unit failure. I contacted FCA recall center [XXX]). The notice indicated that at present there was not remedy for the recall. In August we noticed that the vehicle was engaging into 4WD on dry pavement causing it to lunge when making turns at low speed. I reached to to FCA and was directed to get the vehicle evaluated by the dealership. The dealer created a STAR case since this is the 4th time we have had this type of issue. The PTU identified for replacement. There is no timeline for when a replacement part will be available. FCA is trying to make us pay upfront for a rental car that they "promise" they will reimburse at a later date. We told them we did not have the budget for a rental and have requested a loan or that they direct pay for the rental. FCA needs to cover the cost of their safety issue not the consumer. We need a safe vehicle to drive in the interim, based on the recall notice we would be risking our lives and those of others if we drove this vehicle. I can provide lots of documentation if needed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 14, 2025, while driving on the highway, the vehicle began shaking violently, the check engine light illuminated and began flashing, and the vehicle progressively lost power and became undriveable. The vehicle had to be towed. No warning lights appeared prior to the incident. This failure follows a documented history of Power Transfer Unit (PTU) issues. In May 2024 at approximately 88,000 miles, diagnostic codes including C14A7-97 (PTU Motor - Component/System Blocked) were retrieved at an independent service center. The 4-wheel drive system was found to be stuck engaged. The transfer case actuator motor was replaced in December 2024 at approximately 93,000 miles by the same shop at my expense. The vehicle is a single-speed PTU configuration and was excluded from Equipment Safety Recall 02C (Two Speed PTU Failure), despite experiencing substantially similar symptoms: loss of drive power, vibration, and drivetrain malfunction. The PTU and transfer case are available for inspection. The failure has been confirmed by an independent service center. Prior to the highway failure, the vehicle exhibited difficulty accelerating, particularly at highway speeds, and an audible whirring sound from the drivetrain. It also jerked forward when shifting into Park. Safety was put at risk due to sudden loss of motive power at highway speed.

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the rearview camera display flickered with black and white streaks. The contact stated that upon shifting into reverse (R), the black and white streaks remained on the display, and the air conditioning controls were inoperable. The vehicle was taken to a dealer, where the contact was informed that the failure was a common issue. The manufacturer was notified of the failure. The failure mileage was approximately 47,000.

Put transfer case

The contact owns a 2019 Jeep Cherokee. The contact stated that the "Service 4WD" message displayed. While attempting to reverse out of a parking space, the gear shifter shifted to neutral(N), and the message "Still May Move When in Park" was displayed. The contact shifted the vehicle back into park(P) and turned off the vehicle, and there was an abnormal boom coming from the vehicle. The contact restarted the vehicle, and the vehicle resumed normal operation; however, the failure reoccurred the next day. Upon investigation, the contact discovered NHTSA Campaign Number: 26V290000(Power Train) and associated the failure with the recall. The failure reoccurred the next day; however, the vehicle failed to shift into drive(D). The vehicle was towed to the dealer. The contact notified the dealer of the failure and the recall; however, the dealer stated that the symptoms did not appear to be related to the recall. Two diagnostic tests were performed, and it was determined that the failure was not associated with the recall. The contact was texted a link that had a detailed list of the multiple issues with the vehicle; the contact was then given an estimate for the repair. The contact called several dealers about the failure, and the dealers agreed that, based on the symptoms described, the failure was associated with the recall. The contact attempted to make an appointment with other dealers; however, none was able to provide a loaner vehicle.

I am filing this safety complaint regarding my 2019 Jeep Cherokee Latitude Plus 2.4L AWD. This vehicle is experiencing severe, life-threatening safety hazards involving sudden engine stalling and a complete loss of motive power while in motion. Despite my vehicle exhibiting the exact failure symptoms of multiple major FCA/Stellantis safety recalls for this model year, my specific VIN is currently showing as excluded from the recall database, leaving me with a highly dangerous vehicle and no dealership remedy.The vehicle is suffering from two distinct, interrelated defects that have recently caused terrifying incidents in heavy traffic. First, while driving, the dashboard suddenly illuminated both the "SVC 4WD" (Service 4WD) and the "Auto Start-Stop" warning lights simultaneously. Immediately following these warnings, the vehicle lost forward power and unexpectedly rolled forward while I was fully stopped at a red light, failing to hold its position. This mirrors the exact mechanical behavior of the known Jeep PTU spline-wear defects that cause sudden rollaways and a loss of drive power.Second, the vehicle completely stalled out and shut down while I was driving on a highway exit ramp. The engine lost all power without warning, forcing me to coast through traffic, shift into park, and completely cycle the ignition to restart it. This engine shutdown creates an imminent risk of a rear-end collision on high-speed roads. The vehicle has a severe issue with oil consumption, which I suspect is dropping hydraulic pressure and forcing the engine to shut off while the car is shifted into drive.The manufacturer’s current recall parameters for the PTU failures and engine stalling issues on 2019 Cherokees are clearly too narrow. My vehicle is dealing with identical, dangerous safety failures as the units already recalled, but I am being denied a safe, free repair due to a VIN exclusion. I request that the NHTSA investigate this specific batch of 2019 VINs and force a recall.

Car started making a grinding noise with service 4 wheel drive lamp, aware of a recall stopped driving, towed to dealer. Found code C14A7-97 described in NHTSA Recall # 26V-290. Shift motor actuator replaced by dealership. Submission of receipts to FCA with their outrageous response of withholding reimbursement pending a remedy for the recall. Recall issued since May 2026.

The contact owns a 2019 Jeep Cherokee. The contact stated that the vehicle was repaired under NHTSA Campaign: 25V011000 (Power Train); however, the contact believed that the recall repair was insufficient. The contact stated that while driving approximately 35 MPH, the message "4WD – Service Required" was displayed. The vehicle was taken back to the same local dealer where it was diagnosed and DTC: C14A7-97 was retrieved. Upon further investigation, the contact associated the failure with TSB: 03-001-26: however, the VIN was not included. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 170,000.

I am reporting a severe cascading drivetrain failure on my 2019 Jeep Cherokee Trailhawk (VIN:[XXX] ) caused directly by defective components that are the subject of active federal safety recalls (NHTSA Campaigns 01C / 40D / 25V011).This vehicle has a documented service history of two separate, consecutive Power Transfer Unit (PTU) failures. The first PTU was replaced at a previous dealership, and a subsequent unit failed and was replaced later. The mechanical binding, slipping, and severe shock-loading caused by these factory-defective PTU modules repeatedly hammered the transmission's internal components during low-gear acceleration.As a direct result of this cumulative mechanical trauma, the transmission's 1st-gear clutch (Clutch A, a mechanical interlocking dog clutch) has prematurely failed at 80,500 miles, leaving the vehicle completely disabled and unable to safely engage forward gears. The dealership confirmed internal failure of the 1st-gear clutch but refused 100% repair coverage, stating the current PTU is functional. However, because this is a sealed ZF 9-speed transmission, the dealer cannot visually inspect Clutch A for cumulative metal fatigue or micro-fractures without a total teardown.The manufacturer, Stellantis/FCA, is refusing to take corporate responsibility for the cascading damage caused to the transmission by their recalled, defective transfer units (Corporate Case Number: XXX). I am requesting that NHTSA investigate how the structural defects in the 2019 Cherokee PTU systems are causing premature, catastrophic internal transmission failures in consumer vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I own a 2019 Jeep Cherokee (VIN [XXX]). While driving, the vehicle displayed a “Four-Wheel Drive Service Unavailable” / “Service 4WD” warning. I recently had the 4WD warning inspected by a service department via a transfer case actuator repair, but I was advised that the PTU showed signs of wear and may be developing an issue. I have also previously experienced a “Service Electronic Stability Control” warning and have had an ongoing vibration when braking. Approximately one year ago, the vehicle’s rear differential required a complete rebuild. I am concerned these issues may indicate a larger drivetrain/4WD system defect, particularly in light of NHTSA recalls **25V-011 (FCA 01C)** and **26V-290 (FCA 40D)** involving PTU/drivetrain concerns affecting Jeep Cherokees. My VIN does not currently show an open recall. I am requesting that NHTSA review whether these symptoms and the observed PTU wear may be related to the recalled condition or another known safety defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in power, experienced as slight lurching. The dash ESC icon lights up yellow simultaneously as the ESC button on the center dash instrument cluster. The vehicle continuously lurches as it tries to stabilize, at this point the most ginger touch to the accelerator is necessary, otherwise the engine may stall out. I have been left stalled in the middle of a road where there was moving traffic passing by both ways. The mechanic said the engine codes read- P0340- Camshaft Position Sensor B1S1 & U1428- Received Engine Torque request signal stuck.

The component/system that is malfunctioning is the Power Transfer Unit. This is a well-known issue with Jeep Cherokees of many generations, including the 2019. It is available for inspection upon request, but it's being fixed at a Jeep dealership. No safety was put at risk, but if the PTU failed totally while driving, it would have put our safety for ourselves, and others ' safety at risk. This malfunction was confirmed/diagnosed at a dealership. The vehicle has not been inspected by the manufacturer, police, insurance representative, or anyone else outside of ourselves and mechanics. There was a warning light that would come on intermittently but wasn't constant with no other symptoms showing. This happened for less than a week before a thumping started and we were able to bring it in to a shop.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 30 MPH, the message “4WD-SVC” was displayed while leaving a veterinary appointment. The screen was turning on and off, and there was a dinging sound coming from the vehicle while the message was displayed. The vehicle was taken to an independent mechanic who was unable to assist. The vehicle was taken to the local dealer, where it was diagnosed with PTU failure. The contact associated the failure with NHTSA Campaign Number: 26V290000 (Power Train). The manufacturer was contacted and declined to help. The failure mileage was approximately 55,000.

My vehicle (2019 Cherokee trailhawk) was subject to 2 PTU recalls. I had the first one replaced after the dash light came on, then had that one replaced after it failed and began leaking fluid. When it started having issues again, I took it to a dealership and they stated the transmissions first gear dog clutch had gone out/was damaged. It only has 80,500 miles on it and I believe the shock load from multiple failing factory recalled components directly caused cumulative strain to the clutch subsequently leading to premature failure. At this point in time I am facing an 8,800 repair cost, which needless to say would be a severe financial strain.

PTU failure. Jeep Cherokee manufacture in 2019 through February and again in December have recalled PTU failure. The ones manufactured in between were not recalled but have same dangerous failure.

Service 4w drive light came on vehicle stores going up in Kleins as well as it shut off on me on an interstate thank goodness there was no vehicles I was able to get it started and get to safety on side of the road. My car is a 2019 Jeep Cherokee and it is not on the power trend recall and I’m not sure why when it’s having these issues it’s a very dangerous situation

The contact owns a 2019 Jeep Cherokee. The contact stated that the rear-view camera was stuck in the on position. There was an abnormal beeping sound while another vehicle was approaching. The local dealer was contacted and notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.

The rear differential is cracked and has seperated causing breakage at the snap ring due to faulty manufacturing. If the rear differential should fail while driving, the safety of myself, family and others on the road could be at extreme risk of injury or possible fatality caused by loss of control. The vehicle was inspected by an independent certified mechanic and Snethkamp Dealership for conformation. Signs of the issue were first discovered in early July when a whining type noise and slight shaking occured when pressing the accelerator which prompted me to take the vehicle to my mechanic who then discovered the rear differential had spllit at the snap ring.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU or actuator failure. The contact was informed that the transmission needed to be disassembled to confirm the diagnosis. The vehicle was not repaired. The contact stated that the failure was a known failure with the vehicle. The contact stated that the failure was persistent. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure, and a case was filed. The case was filed by phone with the technical support team. The failure mileage was approximately 75,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle vibrated and stalled. The contact was unable to restart the vehicle immediately. The "Service 4WD" warning light was illuminated. The dealer was notified of the failure and confirmed that the failure was associated with NHTSA Campaign Number: 26V290000 (Power Train), which was previously completed on the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 138,000.

the parking brake comes on when driving shutting down the car..this happened yesterday and has happened once before

Plastic manifold cover has developed a hairline crack and is leaking oil. Vehicle has only 68,000 miles. Mechanic advised there is a national backorder of replacement manifold covers so up to the mercy of the manufacturer to produce more. From what I've seen online, this is a notorious issue with many different Jeep models over many years.

An NHSTA #26V290000 report received on 07/05/2026-Power Train from AAA, NHSTA Campaign #25V011000- Power Train, and NHSTA #18V523000- Service brakes, hydraulic foundation and components disc caliper. On July 9th, 2026, I was driving on the highway and about to approach the Delaware Memorial Bridge. All the lights on the dashboard started flashing: temperature, engine, coolant, etc. I lost braking performance and the car's ability to use it because the entire electronic system locked. I could not put the car in neutral, nor could the truck drivers move it. I was in a dangerous location. Both repair shops also impacted the powertrain and differential; during the test drive, they noted noise from the rear differential when turning and a sense of locking up. These are symptoms of early differential failure. The initial gauge fluctuated, and due to the high temperature, it burned out the engine and radiator; the car smoked heavily inside and out. I have had to pay more than $ 3,500 in repairs for two recalls that were indicated to me when I called about them; they were for 2019 Jeeps, but not my vehicle. It appears as though the recall should be for all 2019 Jeep Cherokees. This is my 4th Jeep, and I have driven each one well over 140,000 miles before getting another vehicle. Before that, any recalls were for all Jeep makes and models that carried those parts or were manufactured with a possibility of failure. I want a refund for what I have had to put into the vehicle. If I had not pulled off the highway at the last exit as was laid on my mind by a higher power, I would have been a fatality due to not being able to move the car off the highway.

Svc 4 wd light come on suddenly and now noise is under car while driving

I am submitting this complaint regarding my 2019 Jeep Cherokee Limited with approximately 89,000 miles. On two separate occasions, while driving at approximately 20 miles per hour and before I had applied the brakes, the vehicle unexpectedly stalled without warning. These incidents both occurred during the second or third week after I purchased the vehicle in February. A dashboard message instructed me to put the vehicle in park and restart it. The sudden loss of power while the vehicle was in motion created a serious safety hazard. Both a Jeep dealership and an independent mechanic diagnosed a failed power transfer unit requiring replacement. Although my VIN is not currently covered by a recall, I am concerned this may represent a safety-related defect. I respectfully request that NHTSA review this complaint, investigate whether similar incidents are occurring, and determine whether further action is warranted.