Jeep Cherokee 2017 — Problemas relatados

The power brake booster malfunctioned, losing power brakes, greatly increasing stopping distance. Vehicle has 92000 miles on it.

Service 4 wheel drive light came on vehicle loss of power unsafe to drive. Vehicle is currently at Westbrook Jeep dealership i. WESTBROOK MAINE waiting on new PTU part on backorder

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at 45 MPH, the “Service 4WD” warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The dealer was contacted and made aware of the failure. The contact was informed that the failure was a known issue with the vehicle. In addition, the contact was informed by the independent mechanic and the dealer that the parts were on back order. The manufacturer was contacted and made aware of the failure. The contact was informed of an unknown recall; however, the VIN was not under recall. The failure mileage was approximately 75,000.

Hello, I am writing to follow up on an issue I reported a month ago regarding an unaddressed recall on my 2017 Jeep Cherokee. The vehicle is currently not drivable due to significant consequential damage to the transmission caused by a failed Power Transfer Unit (PTU). I purchased this vehicle nine months ago at 51,000 miles and have driven it fewer than 5,000 miles since. The PTU failure has led to the following severe mechanical issues: - Stripped Transmission Output Shaft: Due to wear on the differential input splines (associated with NHTSA Recall 20V343 / Manufacturer Recall W47), the transmission's output shaft has been stripped. Consequently, replacing the PTU alone will not resolve the issue, and the transmission requires repair or replacement. - Debris Contamination: Metallic shavings from the damaged PTU gears have entered the interconnected mechanical linkages of the gearbox. - Loss of Power and Park Function: The internal break caused the transmission to disengage from the differential, resulting in a loss of motive power and a complete failure of the PARK function, creating a roll-away hazard. Given that this critical recall was never performed prior to these failures, I request that this matter be escalated and addressed immediately. Please let me know the next steps for resolving this issue and covering the required repairs.

There was a leak in my trunk that completely shorted out my electric parking break module. My safety and others safety were put at risk because the emergency break was turning on automatically and I could not control it. I noticed it blinking and quickly pulled into a parking lot where the brake went on. I couldn't move the car at that time it took me a couple attempts to get the emergency brake off. I managed to get the car moving and went right back home where then the emergency brake turned on again. I ended up having to call a tow truck. This easily could've been worse if I made the decision to continue on my route that day because the emergency brake was turning on automatically. I took my car to an auto shop who determined with photo evidence that my electric parking brake module was filled with water. They noted "Shorted module Full of water due to trunk water leak. Needs module replacement and connector repair with reprogram. Trunk leak needs to be addressed." A small warning light appeared on my dashboard when the issue started. There was no prior warning lights or problems with the car. I had just gotten my car inspected a few days prior and passed inspection with no issues. I didn't notice the leak until after my emergency brake stopped working. That's when I began to investigate my car and found water in my spare tire compartment.

I was stopped at a red light. When the light turned green, I took my foot off the brake and pressed the accelerator. bI heard a loud cracking/crushing noise coming from underneath the vehicle. When I tried to accelerate, the Jeep would not shift properly into gear. The engine revved, but the vehicle did not accelerate normally / did not move as it should. The Jeep was essentially no longer able to transmit power normally, so I stopped driving it. The important sequence is: red light-green light-released brake-pressed accelerator-loud cracking/crushing noise underneath-Jeep wouldn't properly engage/shift- engine revved- vehicle accelerated normally.

PTU failed on my 2017 Cherokee Jeep. It should be involved in a recall BUT it is not and I’m paying out of pocket to this repair.

CRITICAL VEHICLE SYSTEM SAFETY & TELEMATICS FAILURES: 1.ELECTRICAL & ELICTRICAL DEFECTS: The vehicle's primary infotainment and factory navigation display module suffers a total software and hardware failure. module suffers a total software and hardware failure. While operating on public roadway, including [XXX] entering [XXX], the tracking telemetry completely losses spatial orientation. mapping the vehicle floating deep in blue water (Shenango River Lake), dropping road names, and issuing false audible "entering restricted area" alarms furthermore, the screen suffers a total hardware lock that prevents it from engaging automatic night-dimming code, creating a blinding cabin glare that severely obscures forward visibility during night-driving hours ( I must shut screen off). Certified factory diagnostics at [XXX] confirmed the unit is frozen on an obsolete version (version 10) that cannot be updated per manufacturer parameters due to legacy 3G lines. 2. BODY & COSMETIC DEFECTS: Extensive, undisclosed road paint slurry/overspray is baked into the wheel wells and lower molding, masking structural trim deterioration. A certified inspection by Tri-City Collision verified that a full body restoration is required-including the total replacement of factory fender flares ,splash shields, and lower texture bumpers-totaling 2,742.75 3.BRAKES & SUSPENSION DEFECTS: Delivered from stagging hub ([XXX]) with pre-existing severe front-end mechanical and safety failures, independent certified mechanic at Marstellar Auto had to immediately replace both front rotors and right-front strut assembly to eliminate a dangerous highway driving wobble to restore basic steering stability replaced worn rear rotors as well SUMMARY: the vehicle was marketed as clearly "passing" items 67,87,113, and 116 on dealers active checklist Investigation open with PA AG ([XXX]) AND pa dept. OF state ( [XXX]_[XXX]) I took delivery 7/1/2026 and called Carvana with hours INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I’m trying to get my car fixed the diagnostic result was that I need a new transfer case as a right now the the waiting time for that part is 8 months and over 700 on backup orders the more I dig in to this part it seems that is an issue with this model, probably should have been a recall on this. Please help me out to see if jeep can help with this problem Thank you [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was stopped at a red light and once the light turned green my vehicle made a grinding noise and would not go faster than about 15 miles per hour. I pulled through the intersection and over to the side of the road and put my hazard lights on and put the vehicle in park but it wanted to roll while in park so i put the parking brake on. There was no warning lights or messages or other symptoms prior to this failure. I managed to get the vehicle checked at a corner shop and was told the PTU recall is the issue and that it failed and to tow it to the dealership. I towed it to Luther Brookdale Jeep and Dodge in Brooklyn Park, MN and they claim to not know how to fix or even diagnose the problem and are not being forthcoming with any information.

The contact's mother owns a 2017 Jeep Cherokee. While the owner was driving at an undisclosed speed, the vehicle vibrated, and the vehicle was shaking erratically. The “Service 4WD” message was displayed. The contact stated that the accelerator pedal was depressed; however, the vehicle failed to exceed 30 MPH. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed that parts were ordered for the repair. The contact was scheduled a new appointment; however, parts were still not available. The owner received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, parts were unavailable. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was 89,117.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was an abnormal sound coming from the vehicle and the contact pulled over to the side of the road. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who discovered that the skid plate was cracked, and after further inspection, the contact was informed about the PTU recall and referred the contact to the dealer for assistance. The vehicle was taken to the local dealer for NHTSA Campaign Number: 25V011000 (Power Train). The vehicle had not been diagnosed or repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 204,000.

The contact owns 2017 Jeep Cherokee. The contact stated that while driving at 70 MPH the vehicle lost automotive power, and the transmission shifted into a lower gear. No warning lights were illuminated, however a message appeared on the instrument panel "Service Shifter". The contact veered off onto the side of the road in order to restart the vehicle. The contact continued to drive the vehicle when shortly after the failure reoccurred. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that no failure was found. The contact referenced NHTSA Campaign Number: 25V011000 (POWER TRAIN) as probable cause for the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 70,801.

The vehicle unprompted shifted into 4wd and lost all propulsion. Revved high, but didn’t move. There is a recall that outlines the exact issues I experienced, but my VIN is not covered for a free fix. The recall is NHTSA Recall Campain 25V-011 (jeep campaing 01C) I have a child and the fact that my car broke down with her in it is terrifying. I purchased 4 new tires because I was told it was the tread on the tires was uneven. That wasn’t it. Took it to a transmission shop and they couldn’t find the issues please we really need help with this and it is not right that it isn’t covered. We purchase this vehicle only last year.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was an abnormal whining sound coming from the vehicle. Additionally, the “Service 4-WD” warning light was illuminated. The vehicle was taken to the dealer, and it was determined that the PTU was failing. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall with a similar description; however, the VIN was not associated with the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The contact stated that the failure had occurred while traveling out of state. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,952.

I dropped off my Jeep at Chris Crain Jeep Hot Springs AR on 7/15/26 due to a recall. At the time I dropped the vehicle off, the 4 wheel drive system was working properly and I had no warning lights on the dash. I always kept the 4 wheel drive in AUTO mode. They called on 7/16/2026 and said they completed the PTU update. I took possession of the Jeep but before I left Cris Crain parking lot I started getting a SERVICE 4 WHEEL DRIVE and noticed the 4WD selector was in SNOW mode. I immediately returned the Jeep to service. They cleared the error and I left again. Within 2 miles the SERVICE 4 WHEEL DRIVE light came on and the selector shifted back to SNOW mode. The selector will no longer work and it is stuck in Snow mode. I immediately returned to their service and left the Jeep. They refuse to fix the problem and the Jeep is undrivable

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 30 MPH and depressing the accelerator pedal, the vehicle failed to respond as needed, and the vehicle shut off unexpectedly. The contact pulled over to the right side of the road, turned off, restarted the vehicle, and the vehicle operated as intended. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The contact associated the failure with NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 144,131.

An authorized dealership performed the federal safety (Safety Recall 01C) software update on my 2017 Jeep Cherokee Trailhawk. Two days and 160 miles later, the vehicle suffered a dangerous highway loss of propulsion. This software update failed to protect the physical drivetrain components from catastrophic failure.

The 4WD warning light illuminated on the dashboard of this 2017 Jeep Cherokee (only 67,000 miles). The vehicle was taken to an authorized Jeep dealership, where a technician officially diagnosed a complete mechanical failure of the Power Transfer Unit (PTU). The estimated cost to replace the failed component is approximately $4,000 out of pocket. This vehicle is experiencing the exact same mechanical PTU failure, dashboard warnings, and safety hazards outlined in the manufacturer's existing widespread PTU recalls and warranty extensions (such as campaigns 25V-011, 20V-343 and the XJ1 warranty extension). However, the manufacturer has excluded this specific VIN from coverage. Stellantis was contacted many times directly regarding this issue and stated they could do nothing to assist because the VIN is not currently tied to an active recall campaign. A sudden internal failure of the PTU presents a severe safety risk, as it can cause an unexpected loss of drive power while the vehicle is in motion or create a rollaway hazard when the vehicle is parked. Because this vehicle has the identical manufacturing defect at low mileage, the manufacturer needs to expand the recall parameters to include excluded VINs facing the exact same safety failure. A deposit of $2,700 has already been paid to order the replacement component, and the vehicle has now been waiting for the necessary part for approximately two months with no resolution.

I am having a issue with my ptu on my vehicle unfortunately it’s not under the recall but I reach out to jeep customer service they were no help to get this issue and concern resolved I paid for a diagnostic from a jeep dealership and have it stating the ptu is malfunctioning and called back jeep and they said their nothing they can do I will have to pay for it to get repaired since it not under the recall which is not fair due to they knowing their this issue with these vehicles my truck only have about 57,000 miles on it

The contact owns a 2017 Jeep Cherokee. The contact stated while his wife was driving at an undisclosed speed uphill with a grandchild in the vehicle, the vehicle lost drive power and rolled backwards. It was unknown whether a warning light was illuminated. The driver panicked, depressed the brake pedal and shifted into park(P), but the vehicle failed to stop. The driver engaged the parking brake, and the vehicle came to a stop crossway on two opposite lanes. The vehicle was towed to an independent mechanic, where it was diagnosed with PTU failure related to an extended warranty coverage. The vehicle was later towed to the dealer, where it was diagnosed that the PTU had mechanically failed. However, the contact was informed that the warranty could not be honored because no diagnostic trouble code was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was 150,000.

2017 Jeep Cherokee Trailhawk suffered a Power Transfer Unit failure leading to sudden motive power. Vehicle was pulled over to the side of the road with a narrow shoulder. Exiting the vehicle put driver at risk of being struck by traffic. Driver had to exit the vehicle via the passenger side leading to neck injury. Note Failure of have could have resulted in crash if it had happened earlier. PTU failure confirmed by dealership. Vehicle was under FCA recall O1C NHTSA 25V-011. It should be noted that even though this is a safety issue owners were not told not to drive vehicle, plus the remedy doesn't prevent PTU failure, which can happen without warning in certain conditions.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at approximately 40 MPH, a service 4x4 warning light illuminated. The vehicle was taken to a dealer where it was diagnosed the the PTU was bad and needed to be replaced. The vehicle was not repaired. The contact stated that the failure was associated with a common unknown recall. The manufacturer was notified of the failure and a complaint was filed. The failure mileage as approximately 65,000.

The component that failed/malfunctioned was the module that activates the EPB. It is available for inspection if requested. My safety was put at risk because the parking brake would engage every time the vehicle shut off leaving me stranded and could put other drivers at risk if my vehicle was stranded on the roadway. It would sometimes reset if the battery was disconnected and then reconnected, but eventually trying to reset it did not work. Within a week, the actuators completely seized and the vehicle was inoperable, requiring to be towed. The problem was confirmed by a Jeep dealership service center. They noted that water was leaking into the vehicle from the outside and pooling. The inside rear cargo carpets are moldy and need to be replaced and the module is completely water damaged along with other electrical components being rusted and corroded. The issue has been identified by a certified mechanic at the service center. I had planned to reach out to my auto insurance provider to file a claim, but was informed of an active recall on 2014-2020 Jeep Cherokees with similar symptoms to what I am experiencing. No warning lamps or messages were active prior to the failure. Both "Service Parking Brake" along with the red "brake" light were active to let me know my EPB was engaged. I was able to reset the message briefly to unlock the brakes by disconnecting the battery, but was only successful once. Then it needed to be towed to the dealership for further inspection.

The contact owned a Jeep Cherokee. The contact stated that while driving at approximately 45 mph , while raining, when coming down a decline on the roadway, a truck with a trailer was stopped and turning into a driveway, the corner of front driver side near the headlights collided with the pickup truck and the trailer. There was no additional property damage. The contact's vehicle came to a stop in the driveway while the vehicle spun around and became perpendicular to the road which caused additional damage to the rear passenger door. The driver side air bags did not deploy. The passenger side, side air bag did deploy. No airbag warning lights illuminated The vehicle was towed to a tow yard. The insurance company deemed the vehicle as a total loss. Medical treatment was received. No injuries were sustained. The dealer was notified of the failure. The manufacturer was not notified of the failure. The approximate failure mileage 90,000.

I had my Jeep Cherokee Trailhawk fixed by Jeep per the recall notice. The PTU was replaced although no issues were apparent. The Car was fine before the work was done, but a month later started having driving issues and felt like it was skipping when turning left and wandering on the freeway. So I took it back to Jeep. They have had the car two weeks (14 days), and do not know what is wrong with it, will not give an ETA for the fix, and will not supply a rental car. So I have no idea if my car can be fixed and when. The PTU obviously failed but they will not replace it. This has caused extreme stress and cost on my end having to rent a car to commute to work. Also they are really bad at communicating. I called back to speak with the service manager and they had blocked my number.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, an abnormal grinding sound was coming from under the vehicle. The 4-Wheel warning light was illuminated. The vehicle was taken to a local independent mechanic, where it was diagnosed with a PTU failure. The vehicle was taken to a local dealer; however, the vehicle was not diagnosed or repaired due to the VIN not being included in any recalls. In addition, the contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 200,000.

My Active-Drive 1 PTU failed at 112k miles. This failure happened going down the highway at 65mph. It occurred via a loud clunk and mechanical grinding noise, followed by a “service 4-WD” light. In my case, the failure was not catastrophic and did not cause safety concerns. However, this part runs the risk of seizing all four wheels or losing power to the wheels when failing, which could have caused a significantly dangerous situation such as a collision with nearby vehicles or even a pile-up, had the wheels seized. I did not have the part serviced or inspected by the dealer, as in order to do so would have required a substantial fee. It can be reproduced and I would be open to doing so should the manufacturer come to their senses. Unfortunately, despite the lack of recall, this part is known for failure by the manufacturer and a similar component on other models, the AD-2 PTU, was recalled by the manufacturer for the same failure and safety concerns that this part has.

Service Shifter message has been persistent. Has been checked at multiple independent locations for diagnostic check. Each location has said that it should be a lifetime product and in no need of replacement per Jeep standards. I have therefore been unable to get the service shifter diagnosed and fixed.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 57 MPH, the check engine warning light illuminated and the message to “Service Vehicle Immediately” was displayed. The contact stated that the 4WD setting switched from “Auto Mode” to “Snow Mode” independently. The contact pulled over to the right side of the road and remained there for two hours. The vehicle was turned off and restarted and the vehicle, and the vehicle operated as intended. The vehicle was then driven for seven miles before shutting off unexpectedly. The vehicle was repaired under NHTSA Campaign Number: 25V011000 (POWER TRAIN); but the repair failed to fix the vehicle. The contact stated that the failure had occurred two weeks after the recall repair. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Back in July of 2025, my vehicle Abruptly Stopped and lost all power on the thruway. Vehicle was towed immediately to local dealership (emerling Jeep in springville ny ), where it then sat for almost 9 months awaiting a safety recall related to the PTU, as was confirmed by dealership. Fast forward to this year, early April 2026, I finally received vehicle back, and was informed a new PTU /software program update had been performed on my 2017 Jeep Cherokee. Upon driving my car off dealership lot, I noticed my inspection sticker had expired, and my vehicle wasn't operating at a normal pace. A constant thud, transmission delay was evident almost immediately. Attempting to finally try and get my vehicle back to its normal condition, I drove to a nearby Mechanic to try and get car inspected. Not even 30min after receiving vehicle back, it started to lose power again. I was luckily able to get to mechanic, and after close inspection of Vehicle, he informed me that my car wasn't safe to drive. The rear differential was now in jeopardy. Mechanic said the constant strain from bad PTU likely damaged my rear differential, and that it needed to get replaced. When I informed emerling of what transpired, they denied my recommendation to drop car back off too them. Haven't responded to several emails asking them to take car back. In my opinion, emerlings lack of care and the need to remove me as quick as possible caused more emotional distress, and I could have gotten into accident on thruway due to their negligence. The reason emerling never preformed inspection, in my opinion, was because they already knew it wouldn't pass, yet still allowed me to leave their lot. That's complete negligence on they're part, and I'm not seeking any type of tangible request. I Merely want the dealership to be held accountable so someone else doesnt go thru what I went thru. Vehicle is now at another dealership awaiting diagnosis, that will then be forwarded to Jeep/Mopar.

PER DIAGNOSTICS, PTU HAS BEEN COMPROMISED. I was driving on the highway and the car started to shake and make a loud, grinding noise and seemed to be stuck in gear. When I stopped it wouldn't go into park or go into drive.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the "Service 4WD" warning light illuminated. The 4WD failed to engage as intended, and the vehicle remained in 2WD. The vehicle was taken to a dealer where it was diagnosed with a power transfer unit (PTU) drivetrain failure. The manufacturer was not notified of the failure. The approximate failure mileage was 132,600.

1. Svc 4wd sys intermittent. 2. Code C14A7-97 shows. 3. Loss of power.

Service 4WD drive light is on due to rear PTU failure or issue. Signaled by code: C14A7-97 Has been confirmed by Jeep dealership upon inspection. Had inspected by 2 private auto shops confirming same issue. Light came on after driving a few minutes to now being on when car is starting. According to mechanics, this indicates PTU failure of some sort. PTU has not been fully inspected only some outside electrical testing confirming that was the root of the issue.

Started getting " service 4WD system" message at @ 84k miles. Took to Jeep dealer. Code C14A7-97 Internal transfer case failure. Was quoted $3627 for new transfer case and part not available. A car with low overall mileage should not be experiencing these kind of issues. Seems to me that this is a manufacturer problem.

Car shifts out of gear and when trying to accelerate the car won’t go any faster. Feels like it slips out of gear. Happened out of the blue, NO check engine light and no warning

My car has randomly loss power and shut off and the SVD 4x4 light has came on.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, the message "Service 4WD" was displayed. The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the PTU had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 25V011000 (Power Train). The contact was informed by the manufacturer that the VIN was associated with the recall. The failure mileage was approximately 125,000.

March 2026: The 2017 Jeep Cherokee Warning light appeared on the dashboard "SVC4WD" Safety issue with the four wheel drive system. A mechanics diagnosis code was determined stating a PTU failure. To resolve the warning light issue is to flush the oil from the PTU assembly and/or replace the PTU assembly. The complaint that is being filed is Chrysler has issued 3 recall on this matter with their 2017-2019 Jeep Cherokee's and my vehicle is going thru the same kind of issue. The recall 25V-011 / 01C PTU failure. I would like to understand why my vehicle is not included in this recall 25V-011. The repair cost is going to cause financial hardship. I'm hoping I can find the why to be included in the 25v-011 recall.

When driving a message popped up to "Service Shifter" and all the red lights turned on the shifter. I was unable to switch out of thus screen to bring the digital odometer back up like when other service message appear. When I was able to pull over and turn off the car and wait and turn it back on again the message and lights appeared again. I was able to get my car into the dealership that day to be looked at. The called later and said it would be $1700 to repair. From talking with the dealership and my own Google searches this is a very well known problem. If this is a very well known problem by Jeep why is this not being recalled? It seems that they are just profiting from this issue instead of making it right.

The contact owned a 2017 Jeep Cherokee. While driving at 65 MPH, the vehicle lost automotive power. The message to shift into the intended gear was displayed even though the vehicle was already in gear. The contact was able to restart the vehicle, but the issue recurred several days later. The vehicle was driven to a dealer, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 25V011000 (Power Train); but the VIN was not included in the recall repair. The manufacturer was notified of the failure. The failure mileage was 91,463.

The service 4WD light is on in this vehicle. Upon taking it to my personal mechanic to fix the issue, it was determined that the code was associated with a recall. This recall did not include my VIN number but is a safety recall on other vehicles. When calling Jeep/Chrysler to determine my next steps, i was advised to bring the vehicle to a dealer as they could not accept anything from my personal mechanic. My vehicle was dropped off at a dealer who then reached out and wanted to charge me $350 just plug the vehicle in for the code. Upon calling again, I was advised that I would have to incur the entire cost to have the issue fixed and if it was determined that my vehicle would be included in the recall at a later date i could submit receipts and be reimbursed. The code is PTU failure related and could cause possible loss of power to the wheels. This is a major safety concern as well as a huge expense to fix. The vehicle is available at any time for inspection. Please advise what my next steps and if I can be offered goodwill assistance as I do not want to incur a $2000 - $4000 expense for a known recall based on identical failure.

while driving the 2017 Jeep Cherokee the 4WD warning light came on. I believe this error references a faulty Power Train Unit (PTU?). This issue may cause the transmission-differential to disengage and potentially cause the vehicle to crash or cause injury to driver or others. my local mechanic stated there is a recall for this issue and said it needed to be repaired by the dealer.