Hyundai Tucson 2016 — Problemas reportados

Description of Defect: Progressive, complete failure of all four (4) power window regulators on a low-mileage 2016 Hyundai Tucson (~29,848 miles). Three windows failed in rapid succession, followed by the fourth, rendering all power windows completely inoperable. Safety Hazard: The inability to operate any window creates a dangerous safety risk during driving and emergency situations, including restricted egress during a crash, lack of cabin ventilation in high heat, and inability to clear windshield/window fogging or signal outside the vehicle. Manufacturer Response: Inspected by Hyundai dealer (Repair Order #348315). Hyundai Corporate (Case #42475291) acknowledged the issue and offered a 50% goodwill cost share, confirming a known premature component failure, but refused 100% repair coverage. My Tucson has roughly 29,848 miles. A simultaneous failure of the entire system at 30k miles is a clear material or manufacturing defect, not user wear-and-tear. Having all windows permanently failed poses an immediate safety hazard regarding emergency egress, vehicle security, and cabin environment management. Safety implications of total window failure while driving: - Emergency Egress & Rescue: In a rollover, severe crash, or submerged vehicle event, non-functioning windows restrict emergency egress and impede rescue personnel. - Cabin Ventilation & Visibility: Inoperable windows prevent defogging or quick ventilation during extreme heat, electrical smoke, or toxic air exposure. - Driver Communication: Inability to roll down windows prevents using hand signals if turn signals/brake lights malfunction, or communicating with emergency responders or law enforcement. The vehicle was inspected at Ourisman Hyundai in Laurel Maryland under Repair Order #348315 and Hyundai Corporate Case #42475291.

When I try accelerate from a stopped position vehicles acts as if it doesn’t want to move and you need your acceleration when crossing traffic or turning onto a busy street I just got the car from carmax 6 days ago so I will take it to their service department and try to find out more

Excessive oil consumption. Mileage is 116.7K miles. Over 4 quarts used in approximately 3,500 miles. Car went into "limp" mode with no power. Top speed on level ground was 45 mph, on a hill 25 mph. Had to pull over to the side of the road so that other cars could pass. Drove to mechanic who saw about 1 quart remained in the car. Oil light didn't go on. Service engine light flashed when the car went into "limp" mode.

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at 15 MPH, the vehicle failed to accelerate when the accelerator pedal was pressed and released repeatedly at 1,200 RPM. The transmission warning light illuminated. Additionally, the rear driver's and rear passenger's side doors failed to open. The dealer was notified of the failure but informed the contact that there was no recall associated with the VIN. The contact associated the failure with NHTSA Campaign Number: 16V628000 (Power Train, Electrical System); however, the VIN was not included in the recall. The manufacturer was notified of the failure by email. The failure mileage was approximately 95,000.

Repeated Window Regulator Failures on 2016 Hyundai Tucson To Whom It May Concern, I am the owner of a 2016 Hyundai Tucson with approximately 54,000 miles. I am writing to request goodwill assistance regarding repeated failures of the vehicle's power window regulators. Over the past year and a half, all four power window regulators have failed, one after another. In each case, the failure appears to be related to the plastic wheel pulley/drum gear spool component within the regulator assembly. The failures have occurred at relatively low mileage and under normal vehicle use. The repair cost quoted by my Hyundai dealer is approximately $500 per window, resulting in a substantial financial burden for what appears to be a recurring component defect rather than normal wear and tear. I understand that my vehicle is outside the standard warranty period. However, I believe it is reasonable to expect window regulator components to last significantly longer than 54,000 miles. The fact that all four regulators have experienced similar failures suggests a systemic quality or durability issue with this component. I have been a Hyundai owner in good faith and am disappointed that such a widespread failure has occurred on a vehicle with relatively low mileage. Given the repeated nature of the problem, I respectfully request that Hyundai Motor America review my case and consider one or more of the following: •Goodwill coverage for future regulator repairs. •Reimbursement for repairs already completed. •Provision of replacement parts at no cost. •Any other form of customer assistance Hyundai deems appropriate.

Hello, Hyundai Corp has a Warranty extension TSB 21-BD-OO6H. I am 9 months out of warranty. I have 3 doors having issues opening with the door actuators. I am worried either myself or family member will get stuck in car upon an emergency. Hyundai Corp saying they will not pay for repair because warranty expired 8/9 months ago. I am out of work [XXX] and could use your help with this issue. Thank you for helping , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the vehicle experienced issues with the brakes on the driver's side. The vehicle was taken to both an independent mechanic and a dealer, where technicians from both locations diagnosed a brake system issue. Later, while driving at approximately 15 MPH, the contact noticed a yanking sensation before the vehicle began slowing down on its own. The contact drove the vehicle back to her residence, where she noticed a burning smell. Once stopped, she observed smoke and discovered that the brake caliper had caught on fire. The contact extinguished the fire herself using a garden hose, and the vehicle was subsequently towed to the dealer. The contact noted that weeks prior to this incident, the vehicle's brakes suddenly locked up on their own with no warning while driving at an undisclosed speed. The contact stated occasionally there was burning odor with smoke but could not tell where it was coming from. The dealer has confirmed that the ABS breaks need to be replaced. The contact stated the calipers were replaced twice before, now that the brakes had caught fire they recommend the ABS module to be replaced. The vehicle was not repaired. The failure mileage was 120,000.

Caliber / Breaks sticking after changing them, Car stopped in the middle of traffic after they locked up. Changed them again Brought to Hyundai dealership I was told Caliber needed changing . It was changed Caliber caught fire while driving Now Hyundai says the ABS system has to be replaced

Component: Power Train / Automatic Transmission / ActuatorsDescription: My 2016 Hyundai Tucson (1.6L Turbo 7-speed DCT) suffered a catastrophic transmission assembly failure that caused a sudden and dangerous loss of forward motive power while driving. The vehicle completely refused to engage forward gears, creating an immediate traffic hazard.A certified Hyundai dealership diagnosed the vehicle and pulled fault codes P073F73, P073F77 (Unable to Engage Gear 1), and P092177 (Gear Shift Forward Actuator Circuit Performance). These codes explicitly confirm a total mechanical and electrical failure of the transmission shift actuators.This failure mirrors the exact safety risks and clutch-slippage/engagement defects outlined in federal Safety Recall Campaign 149 (NHTSA Campaign Number 16V574000). Hyundai Corporate refused to provide any goodwill coverage, citing that the vehicle is out of its standard warranty period. However, the failure of these actuators is a direct consequence of the known, recurring manufacturing defect that prompted the initial federal safety recall. The vehicle remains an unresolved safety hazard.

The vehicle unexpectedly entered 'Limp Mode' due to engine tracking code P1326. The vehicle severely restricts engine power and RPMs while driving on public roads, preventing normal acceleration. This creates a severe safety hazard as the vehicle cannot safely merge into oncoming traffic, accelerate away from intersections, or maintain basic road speeds, putting me at a high risk of being rear-ended.The fault is under Hyundai Theta II Txxm. I have been given the runaround by both hyunday corporate and the local dealer.

This problem was observed about 1 month ago: While driving and headlights set on AUTO, during the day, and the light switch NOT on, the dashboard would indicate the lights were ON, for just a second or two, and would go off. At night with the headlights set on AUTO and the headlights ON, while driving, the headlights go OFF and ON briefly (1-3 seconds) causing a dangerous situation as visibility of road is lost. This condition was initially observed at night, after using the turn signals (left/right), but is now happening with greater frequency while driving without using turn signals. I Will schedule a visit with dealership to report/confirm problem.

Door latch issue. Driver's side door has to be pulled multiple times after unlocking to open from the exterior. Passenger side door latch has become completely inoperable and does not open from the interior or exterior now. To have multiple doors fail at the same time seems like a true design failure / flaw and an inoperable door a true safety hazard.

While stopped at a traffic light, the engine began producing a loud metallic clattering and clanking sound, consistent with connecting rod bearing failure (rod knock). There was no prior warning light or indication of this specific failure. When the light changed, the vehicle would not accelerate normally, leaving me stalled in a lane of moving traffic. I was forced to make an emergency turn to get the vehicle out of the way of oncoming and crossing traffic. The engine would not hold an idle afterward and has not run since. The vehicle was towed to a Hyundai dealership, where a service department employee stated by phone that this 1.6L turbocharged engine family has a known, documented history of severe factory defects affecting the connecting rod bearings.

All the warning lights in the day lit up. Brake, LDWS, AEB, outside air temperature won’t read and the a/c blows hot. $486 to diagnose at dealer and they state that it’s an electrical issue due to a bad vacuum pump. I can’t get an answer as to whether the vacuum pump safety campaign was completed or not. Dealer wants $1500 to replace.

The engine is failing at 128,000 miles. The car is burning so much oil that it is impossible to drive more than 500 miles without the oil running dry. The problem has been inspected by the Hyundai dealership nearest me. The vehicle notified me of the oil issue by illuminating the oil light. The issue started after the turbo failed at 127,000 miles. The turbo was replaced at a cost $3,500 and immediately afterwards the vehicle which previously did not burn oil now does. It doesn't just burn oil it consumes it like a black hole.

While driving, the vehicle experienced a sudden and severe loss of motive power accompanied by a loud, catastrophic internal knocking sound from the engine compartment. The vehicle was towed to an authorized Hyundai dealership (Piazza Hyundai of Limerick), where a certified diagnostic technician confirmed a severe internal connecting rod bearing failure (rod knock). This sudden engine failure creates a significant highway safety hazard due to the immediate loss of acceleration and power steering/brake assistance if the engine completely seizes while operational. Hyundai has issued widespread safety recalls and a 15-year/150,000-mile extended warranty (TXXM) for this exact failure mode in other engine displacements (such as the 2.0L Nu GDI), yet they have excluded the 1.6L Turbo engine from identical coverage despite it suffering from the exact same manufacturing defect and presenting the same public safety risk.

All the door locks and actuators/latches are failing. Hyundai claims there is no recall for it, and the price for one door repair is $1384... This is a safety issue since the passenger in the rear seat could not get out in an emergency!

The contact owns a 2016 Hyundai Tucson. The contact stated that while the vehicle was parked, the front passenger’s side door failed to unlatch as needed. The front passenger's side window failed to roll up or roll down. The driver's side rear door failed to unlatch or latch as needed. Additionally, the trunk switch failed to operate as needed. The dealer was made aware of the failures but provided no assistance. The contact was informed that the repairs were not covered under recall or warranty. The contact stated that the vehicle was unsafe to operate. The contact feared being locked inside the vehicle and being unable to exit the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

The contact owns a 2016 Hyundai Tucson. While the contact’s daughter was driving approximately 55 MPH, the vehicle started to lose motive power. The vehicle failed to restart immediately. The vehicle was started after a while; however, the check engine warning light was illuminated. The vehicle was taken to a Goodyear Service Center to be diagnosed. The contact was informed that the engine had seized and needed to be repaired. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,479.

Within the last month, the passenger side front door will no longer open from the outside even if the door is unlocked. The driver must lean over to open the passenger door from the inside. Then approximately one week ago, the passenger rear door began to have issues in that it would not open from the outside nor would it open from the inside. This is a known safety issue which puts passengers at risk. A Technical Service Bulletin 21-bd-006h extends the warranty coverage to 10 years/unlimited mileage, however my 2016 Hyundai Tuscon is six (6) months outside of this window. The local Hyundai dealership will not fix under this door latch warranty extension and quoted a cost of $885.00 to remove and replace both latches. I currently have a case opened with Hyundai USA Customer Affairs and am waiting to see if Hyundai will cover the cost of repairs and fix the two door latches. If they do not, I will consider legal remedies.

The vehicle severely shudders, jerks, and hesitates from a stop and while making a turn, during both acceleration and deceleration, making it entirely unsafe to drive. The vehicle has been completely un-driveable for the past 6 days. The check engine light illuminated, and on 4/9/26, the dealer documented a failed transmission judder test and kept the car, issuing a loaner. A temporary software patch failed after two weeks. Upon return, the dealer reported they were unable to recreate the problem, recommended returning when the vehicle demonstrates the problem more frequently, and refused to mechanically repair the dual-clutch transmission under my active original-owner 100,000-mile powertrain warranty, basically instructing me to continue to drive a seriously un-safe vehicle. Most recently, a yellow dashboard warning light illuminated, and the vehicle entered a dangerous 'limp mode,' severely restricting power and struggling to move before the light cleared after cooling down. The vehicle is completely un-driveable and parked.

Oil consumption engine ticking hesitate to change gears poor acceleration.

The contact owns a 2016 Hyundai Tucson. The contact stated while driving 50 MPH, the vehicle failed to accelerate as intended and stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road, where the contact restarted the vehicle. The contact drove to his workplace and parted the vehicle. However, the vehicle later failed to start. The vehicle was towed to the dealer it was purchased from, and the contact was informed that the engine had failed. The vehicle was not repaired. The vehicle was then towed to Affordable Towing and Repair, where it was diagnosed that the engine had failed and needed to be replaced. The manufacturer was not contacted. The vehicle was towed to 125,000.

Driver door does not open from the outside. Rear passenger door does not open at all.

Transmission previously replaced after failed Judder test. Transmission is failing again: Last few days the car will accelerate to 15 then it attempts to shift and power drops and pressing the pedal has no response or very little then it changes into what feels like 4th or 5th gear at 20 mph and acceleration is very sluggish and also switching into manual gear control is completely unresponsive. Power drop at 15 mph, the transmission jumping into what feels like 4th or 5th gear at 20 mph, and sluggish acceleration — is consistent with the clutch pack slipping and the TCM essentially giving up on lower gears and defaulting to a higher gear to protect itself. Manual mode being completely unresponsive is a significant red flag — it means the TCM may have entered a limp or failsafe mode where it’s overriding driver input entirely.

The power window motor and regulator on the drivers side failed to roll up the window. It was raining and made it stessful driving home . The window was stuck down and the rain was soaking the inside of the car. Very distracting while driving.

delayed response when accelerating from a stop

Oil drains very fast even with regular oil changes and maintenance. The vehicle began shaking and then completely stopped with very little warning. Check engine light flashed for under 60 seconds then vehicle would not move forward on the highway creating a major safety hazard. Engine smelled hot and like burning rubber.

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated and there was an abnormal sound coming from the engine compartment. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed an oil consumption cleaning. The vehicle was repaired however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was unknown.

The engine in this 2016 Hyundai Tucson has experienced progressive failure symptoms consistent with the known rod bearing defect covered under Hyundai's engine warranty extension campaign. Symptoms include: excessive oil consumption requiring frequent top-offs over several months, severely degraded acceleration, failure to upshift under load, and an audible metallic crunching noise occurring around 4,000 RPM. A knock sensor fault code (P1326) was previously triggered (on 2/16/26), confirmed by a mechanic (on 2/17/26), and cleared. The dealer was visited (on 2/17/26) and refused to perform the campaign repair, stating no active code was present at that time. The vehicle is available for inspection. The problem has not been confirmed by the dealer despite a visit; the dealer declined to act citing absence of an active code. The vehicle has not been inspected by police or insurance. Warning symptoms include the prior knock sensor code, oil consumption, loss of power, and the current mechanical noise. Symptoms first appeared several months ago and have progressively worsened. The dealer's refusal to act under the existing campaign despite documented symptoms has left this vehicle in a dangerous condition on public roads.

Both rear doors actuators will not allow to open from inside or outside, the passenger will open from inside and the driver door intermittently is the same and I have to juggle the handle or smack above the handle to get it to open on driver side. The passenger is only opening from inside and have to smack above the handle or put pressure to door to have the actuator release....both rear doors do not open at all. This is a safety egress issue. I have minor children and they cannot get out of the vehicle and if an emergency, the first responders cannot get into it.

I have had 3 window motors go out in the last 7 months.

Took vehicle to dealership and had it diagnosed for the electrical system faults cause all the dashboard warning lights came on. Shop said it could be bad vacuum pump.

Driver side door lock actuator failure yesterday. 4/10/26 Purchased this car 8/15/25 was not told there was a problem and recall

Three power window regulators have failed on my 2016 Hyundai Tucson within a six-month period. The front driver and front passenger windows both failed first and required replacement. The rear driver-side window has now also failed and is currently stuck in the open position. When the failures occur, the window will move up slightly but then drop back down or will not stay closed, indicating a failure of the regulator mechanism rather than normal wear. The fact that multiple window regulators have failed in a short period suggests a defect or premature failure of this component. This creates a safety concern because one window is stuck open, exposing the vehicle interior to weather, reducing security, and potentially affecting driver visibility and safe operation. This appears to be a known issue with this model year, but my vehicle is not included in any recall.

The contact owns a 2016 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. Moments later, the vehicle stalled after driving a very short distance. An independent mechanic arrived at the residence to perform an oil change and found metal shavings inside the oil. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 94,000.

All dash warning lights are on and dash lights have a intermittent bright light surge. Hard to shut off engine and have to disconnect battery for electric power to shut off. Very noticeable hesitation in acceleration starting to drive

The contact owns a 2016 Hyundai Tucson. The contact stated that while attempting to buckle the driver's side seat belt, the seat belt failed to buckle securely, and the seat belt failed to retract as designed. The contact had not attempted to pull on the seat belt and the seat belt was unable to buckle securely. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The local dealer was contacted dealer and referred the contact to the NHTSA Hotline for assistance. The manufacturer was not informed of the failure. The failure mileage was 78,361.

Hyundai Tucson Sport 2016 GDI engine. I am the original owner of this truck I have taken care of this truck so much it being my first brand new purchase. No oil leaks NOTHING! When I first purchased the vehicle I noticed that it would stall when I would accelerate but did not think too much of it since it was brand new. A few years passed started to notice frequent oil changes were supposed to be made. Another few years turbocharger went out had to get it replaced. The engine consumes so much oil at first I thought it was because the turbocharger was out so when I got it fixed I thought that would fix that issue and it didn’t. I got an oil change March 2, 2026 and on March 21, 2026 I was on the highway and the truck started to shake really bad I exited the highway went straight to the oil place they said I had no oil on the dipstick I got ANOTHER oil change (expensive) and when I turned on the car to leave the car shook again and the engine light was flickering on and off and finally stayed on the dash board. Barely made it home. Got a tow truck to tow it to Hyundai dealership they told me they will not see it unless I pay the diagnostic fee of $200 and even then they think it’s the engine with everything I described to them. They said since there are no recalls on the Tucson that Hyundai will not do anything for me I would have to pay out of pocket for everything. Had to pay the tow truck again to tow it to my house ($250). My car has all the symptoms all the other cars have that they have recalled. This is a huge safety issue because i drive on the highway a lot and everyone knows a car with no oil is extremely dangerous.

I had ANOTHER door latch lock assembly fail on my 2016 Hyundai Tucson. There was a TSB for this issue that the dealership said expired for my vehicle three months ago. They wanted a $200 diagnostic fee for a total repair of close to $1000. They confirmed it was another door latch lock assembly, although I’m not sure how because the door would not open from the inside OR the outside. When the rear passenger side assembly failed a week ago, my kids were stuck in the back of the vehicle. This is a potentially dangerous issue that Hyundai seems to be aware of. If the front driver’s side goes at the wrong time, and I am not able to open my door, it could have disastrous consequences. I could become trapped in my car in the event of an accident, fire, etc. Hyundai needs to recall all door latch assemblies and just replace them all free of charge. It’s ridiculous that it’s a guessing game of when they might stop functioning properly and potentially trap you inside the vehicle.

I am writing regarding the diagnosis provided for my vehicle [XXX] . I was informed today that the engine failure is being attributed to a "water hose failure" rather than the engine defects covered under the active safety recall/settlement regarding Connecting Rod Bearing failure. As there were no coolant leaks before or after the vehicle was towed to your dealership. I am formally requesting a re-evaluation and more detailed evidence. Given the known history of these engines seizing, I need to ensure this diagnosis is absolutely correct and not a symptom of the internal defect. I request the following information be provided immediately: 1. Evidence of Overheating: Did the vehicle store any specific "overheating" codes in the ECU prior to the engine shutting off? 2. Oil Pan Inspection: Has the oil pan been removed to inspect for metal shavings or debris? If the connecting rod bearings failed (the recall issue), there will likely be metallic debris in the oil, regardless of the condition of the water hose. 3. Bearing Clearance Test (BCT): Was the mandated Bearing Clearance Test performed? If not, I request that this be done, or that a teardown be performed to inspect the rod bearings specifically. 4. Causal Link: Can you provide evidence that the water hose failed causing the engine to seize, rather than the engine seizing causing a pressure spike that damaged the cooling system? I have no transportation to work and school. They would not honor a loaner. This has happened since Decemeber of 2025. I await your written response with the requested photos and technical data. My case # with Hyundai Consumer Affairs # XXX Please provide: All relevant photographs Freeze-frame and ECU data Technician diagnostic notes Results of oil pan inspection and/or BCT (if performed) Any physical evidence supporting the stated cause of failure I request this information be sent in writing at your earliest convenience. Thank you for your attention to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Three window regulators have failed, leaving the windows completely useless. The first occurring in heavy rain and making it impossible to close. This is an issue reported countless times online.

Vehicle: 2016 Hyundai Tucson Issue Category: Engine / Powertrain / Vehicle Safety Complaint: I am reporting a serious safety issue involving my 2016 Hyundai Tucson equipped with a Theta II engine. My vehicle first displayed an engine oil warning light. I immediately took the vehicle to an authorized Hyundai dealership, where I was charged approximately $500 for an oil change and diagnostic testing. I was told there were no issues with the vehicle. Within approximately 20 miles of leaving the dealership, the vehicle suddenly entered limp mode while driving and displayed diagnostic code P1326. This created a dangerous situation as the vehicle lost power unexpectedly. I returned the vehicle to the dealership, where a software update was performed. However, within another 20–30 miles, the exact same issue occurred again, with the vehicle entering limp mode and triggering code P1326. Hyundai has now refused to repair the engine under warranty and is attempting to attribute the issue to a catalytic converter problem, despite the presence of code P1326, which is associated with engine rod bearing failure and is part of a known defect affecting these vehicles. This condition presents a significant safety risk, as the vehicle can lose power suddenly while driving, increasing the risk of a crash. I believe this issue is directly related to the known Hyundai Theta II engine defect, which has been the subject of recalls and a class action settlement. I am requesting that NHTSA investigate Hyundai’s handling of these failures and their refusal to repair vehicles experiencing known engine defects that pose a safety risk

The transmission began slipping and hesitating within days of purchase. The vehicle intermittently fails to accelerate when pressing the gas pedal, especially when pulling into traffic or crossing intersections. This creates a serious safety risk because the vehicle does not respond when needed, leaving me exposed to oncoming traffic. The issue is intermittent and does not always trigger warning lamps or fault codes. The problem has been reproduced multiple times by me while driving under normal conditions. The selling dealer performed only a brief test drive and stated they could not duplicate the issue, but the hesitation and failure‑to‑accelerate continue to occur. The vehicle has not yet been inspected by Hyundai, but the symptoms match known issues with the 2016 Tucson’s dual‑clutch transmission and TCM logic. There were no warning lights prior to the failure, and the symptoms first appeared within the first week of ownership. The vehicle is available for inspection upon request.

"On [XXX], my 2016 Hyundai Tucson (VIN [XXX] ) experienced severe engine power loss and mechanical noise under load while driving uphill, creating a dangerous safety situation. This occurred 2 days after a dealer visit (February 19, 2026) where an open KSDS Service Campaign (TSB HCE22-14-E600-TL, Issue 10D021) — directly related to engine monitoring — was left incomplete. The dealer subsequently denied an engine evaluation citing mileage over 150,000, despite the open campaign having no mileage restriction and despite a prior verbal commitment to cover repairs. Multiple follow-up attempts by phone, email, and WhatsApp have been ignored." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)