GMC Envoy 2007 — Problemas relatados

I purchased a 2007 GMC Envoy from Premier Auto Sales in [XXX] in XXX. I put down $1,250 and I pay $500 a month, $250 bi-weekly. I owe $4767 left on the vehicle in total. A month or two after I bought the vehicle, my car started driving rough and not being able to handle small bumps without rocking violently. I took the vehicle to Jay's Auto Repair in [XXX] where the owner [XXX] placed the vehicle on a rack and lifted it up to identify the issue. Both rear control arms rusted off of the frame and had completely unattached. While handling this, [XXX] called me over to come look at the undercarriage of the vehicle to advise me that the vehicle's frame is completely rusted out, and is not safe for my [XXX] [XXX], or myself to be driving or riding in. [XXX] then advised me to contact the dealership to at least see if they'd be willing to trade the vehicle in, so I could be paying $500 a month for a drivable, reliable and safe vehicle for my family and I. The dealership gave me 4 or 5 options on just as mechanically unsound vehicles with extremely high mileage, but I'd still have to pay a rollover on my current rusted out frame vehicle because he'd only give me $2500 for it in credit to another vehicle. Once I expressed interest in a Dodge Journey Crossroad they had, the dealership owner [XXX] advised I'd have to put more money down to get a car that good, and reliable if I wanted to trade mine in due to the unsafe frame. Since this discussion, I still have the vehicle in my possession, however I have become $500 default in payments due to different repairs needing to be made on the vehicle itself INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My switch on drivers door started on fire right after I purchased vehicle from third party. There was no warning I just smelled smoke while driving and pulled it out

While stopped at a light engine turned itself off with every warning light went off. Glad this didn’t happen with I was driving at highway speed as I lost all systems.

The contact owns a 2007 GMC Envoy. The contact stated that the power switch used to adjust the front driver seat had failed to operate as needed. The contact stated that the power switch had been replaced a total of three times within a two-month time frame. Recently, the power switch had failed for a fourth time and as the contact went to replace the fuse, the fuse box was so hot that it burned the contact's right hand and left a blister. The contact did not seek any medical attention for the injury. Upon investigation, the contact discovered NHTSA Campaign Number: 12V406000 (Electrical System, Visibility) which was linked to the failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.

Headlights go out on there own and may come back on a few minutes later but right back out again. The vehicle had this as a recall but if it was repaired the repair is not working. The manufacturer is claiming the recall expired, obviously without them making contact to do the repair. Now they think it's good business practice to ignore their problem and put customers lives at risk.

The contact owns a 2007 GMC Envoy. The contact stated while driving approximately 60 MPH and also at other speeds, the low beam headlights became inoperable. The contact was able to activate the high beam headlights to continue driving. The contact stated that the failure with the low beam headlights was intermittent. The contact stated there was no warning light illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact purchased replacement bulbs for the vehicle however, the failure persisted. The contact researched and related the failure to NHTSA Campaign Number: 15V519000 (Exterior Lighting) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 153,000.

The contact owns a 2007 GMC Envoy. The contact stated while driving 70 MPH, the headlamps became inoperable. There were no warning lights illuminated. The contact stated she turned on the hi-beam and was able to continue to drive the vehicle. The vehicle was taken to the dealer; however, the dealer did not diagnose the vehicle. The dealer advised the contact to bring the vehicle in whenever the failure reoccurred. The contact stated that the failure had been reoccurring intermittently while driving. The contact contacted a second dealer Poage Chevrolet (851 W Pearce Blvd, Wentzville, MO 63385) who advised the contact that her vehicle could not be repaired under NHTSA Campaign Number: 15V519000 (Exterior Lighting) since the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 145,000.

THE DAYTIME RUNNING LIGHTS (DRL) AND THE LOW BEAM HEADLIGHTS DO NOT LIGHT EVEN WHEN THE DASHBOARD LIGHT SWITCH IS PLACED IN THE 'HEADLIGHT' ON POSITION. TROUBLESHOOTING REVEALED THAT THIS FAILURE WAS CAUSED BY THE BODY CONTROL MODULE (BCM) LOCATED BENEATH THE REAR SEAT. A DIGITAL LOGIC SIGNAL FROM THIS MODULE, BASED ON SENSOR INPUTS FROM THE AMBIENT LIGHT SENSOR, PARKING BRAKE AND WINDSHIELD WIPERS, IS PROVIDED TO THE UNDER-HOOD ELECTRONIC RELAY THAT ACTIVATES THE HEADLIGHTS. THERE ARE THREE POSSIBLE SIGNAL OUTPUTS FROM THE BCM...A LOGIC LOW (LIGHTS OFF), A LOGIC HIGH (LOW BEAMS FULL ON) OR A PULSE WIDTH MODULATED SIGNAL TO CREATE THE DIMMER DRL LOW BEAM INTENSITY. IF THE BCM FAILS, THE LOW BEAM HEADLIGHTS WILL NOT TURN ON. THERE IS NO AFFIRMATIVE INPUT TO THE ELECTRONIC RELAY FROM THE LIGHT SWITCH, NOT ROUTED THROUGH THE BCM, TO ACTIVATE THE LOW BEAM HEADLAMPS. THIS IS A MAJOR SAFETY ISSUE. WHEN THE BCM FAILS AT NIGHT, THE DRIVER HAS NO LOW BEAM HEADLAMPS. THE ONLY LIGHTS AVAILABLE ARE THE FOG LAMPS OR THE HIGH BEAM LAMPS, BUT ONLY AFTER SETTING THE DASHBOARD LIGHT SWITCH TO THE HEADLAMP POSITION. HEADLAMPS ARE A NECESSITY, NOT A OPTIONAL FEATURE. THEIR OPERATION SHOULD NOT RELY ON AN ELECTRONIC SUB-SYSTEM WHOSE FAILURE MODE PREVENTS THE LOW BEAM HEADLIGHTS FROM WORKING. THIS SYSTEM WAS DESIGNED THE 'EASY' WAY WITHOUT REGARDS TO VEHICLE SAFETY...NAMELY THAT WHEN THE DASHBOARD LIGHT SWITCH IS IN THE ON POSITION, THE HEADLIGHTS ARE ENABLED BY A SIGNAL DIRECTLY FROM THAT SWITCH. WITHOUT AN AFFIRMATIVE ENABLING SIGNAL FROM THE MANUAL DASHBOARD LIGHT SWITCH, THE SYSTEM AND VEHICLE OPERATOR IS AT THE MERCY OF THE BCM, WHICH COULD FAIL AT NIGHT OR ON THE WEEKEND (WHEN A REPAIR SHOP IS UNAVAILABLE) RENDERING THE VEHICLE DANGEROUS OR UN-DRIVEABLE.

THE CHECK STABILITRAK LIGHT KEEPS COMING ON CAUSING THE CHECK ENGINE LIGHT TO COME ON CAUSING ENVOY TO LOOSE POWER. WHILE DRIVING. SECOND ISSUE IS THE DRIVERS DOOR STARTED ACTING UP DIDN'T WANT TO GO UP AND NOW WILL NOT DO ANYTHING CAUSING THE ENTIRE SYSTEM TO NOT LOCK AND WORK THE MIRRORS OR ANYTHING ELECTRICAL FROM THE DOOR PANEL.

I ROLLED MY DRIVER'S WINDOW DOWN THIS MORNING AND TRIED TO ROLL IT BACK UP AND IT ACTED LIKE IT DIDN'T WANT TO GO BACK UP. IT STARTED TO GO UP AND THEN IT STOPPED AFTER A FEW SECONDS AND I TRIED HITTING THE BUTTON AGAIN AND NOTHING HAPPENED. THEN I HIT THE BUTTON AGAIN AND IT STARTED TO GO UP BUT VERY SLOWLY THEN IT STOPPED AGAIN. I DID THIS FOR A BIT UNTIL THE WINDOW WENT ALL THE WAY UP. THIS HAS HAPPENED A COUPLE OTHER TIMES ALSO. TODAY WAS THE 1ST TIME THAT IT REALLY DID NOT WANT TO GO BACK UP. THE VEHICLE WAS STOPPED IN A PARKING LOT AT THAT TIME.

NO LOW BEAMS OR RUNNING HEADLAMPS

THE FUEL GAUGE SHOWS EMPTY WHEN THERE IS FUEL IN VEHICLE

WE HAVE A 2007 GMC ENVOY, INTERMITTENTLY OUR HEADLAMPS AND DAYTIME RUNNING LAMPS WOULD CUT OFF AND ON, SOMETIMES WHILE WE HAVE BEEN DRIVING IN THE CITY AND ON THE HIGHWAY AND SOMETIMES RIGHT WHEN WE PUT THE VEHICLE IN DRIVE BEFORE WE MOVE. ABOUT A WEEK AGO THEY CUT OFF AND HAVE NOT EVER CUT BACK ON. WE FOUND ON THE NHTSA WEBSITE THAT THERE HAD BEEN A RECALL FOR THE HEADLAMPS AND DAYTIME RUNNING LAMPS ON 2006 - 2007 GMC ENVOYS, THE RECALL IS FOR THE HEADLAMP MODULE. WE CONTACTED OUR LOCAL DEALER ABOUT GETTING THE RECALL REPAIRED BUT WERE TOLD OUR "VIN" WAS NOT INCLUDED IN THE RECALL. WE ALSO CONTACTED GM DIRECTLY AND SPENT OVER AN HOUR ON THE PHONE WITH THEIR CUSTOMER SUPPORT AS WELL AS A SUPERVISOR ONLY TO BE TOLD OVER AND OVER THERE WAS NOTHING THEY COULD DO TO HELP. WE TOOK OUR VEHICLE TO THE DEALER FOR REPAIR SINCE IT IS ILLEGAL TO DRIVE AT NIGHT WITHOUT HEADLIGHTS, AFTER THEY DIAGNOSED THE ISSUE WITH OUR 2007 GMC ENVOY THEY REPORTED THAT THE PROBLEM WITH OUR 2007 GMC ENVOY IS THE EXACT SAME ISSUE AS THE ONES THAT ARE COVERED IN THE RECALL, THE HEADLAMP MODULE IS BAD! WE ONCE AGAIN CALLED GM, GAVE THEM THE DIAGNOSES BUT ONCE AGAIN THEY SAID THERE IS NOTHING THEY CAN DO! NEEDLESS TO SAY WE ARE BEYOND FRUSTRATED.

HEADLIGHTS HAVE INTERMITTENTLY SHUT OFF WHILE VEHICLE IS TRAVELING

DRIVER'S DOOR MASTER POWER WINDOW SWITCH MODULE WAS WORKING INTERMITTENTLY AND NOW IS INOPERABLE CAUSING ME TO BECOME LOCKED OUT OF MY VEHICLE. THERE WAS A SIMILAR RECALL TO THE SAME YEAR ENVOYS IN 2014, BUT WHEN I CHECKED THE VIN MINE WAS NOT INCLUDED IN THE RECALL, BUT AM HAVING THE SAME ISSUE

TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE STABILITRAK WARNING INDICATOR PERIODICALLY ILLUMINATED. ALSO, THE STABILITRAK ACTIVE INDICATOR PERIODICALLY ILLUMINATED, WHICH CAUSED THE VEHICLE TO STALL. WHEN THE CONTACT RELEASED AND RE-APPLIED THE ACCELERATOR PEDAL, THE STABILITRAK DEACTIVATED AND THE VEHICLE FUNCTIONED NORMALLY. OCCASIONALLY, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE PEDAL VIBRATED VIOLENTLY AND THE VEHICLE HESITATED TO STOP. WHEN THE VEHICLE WAS STATIONARY AND THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED FORWARD. FURTHERMORE, THE DRIVER'S SEAT WAS UNABLE TO MOVE FORWARD. WHEN ATTEMPTING TO ADJUST THE SEAT MANUALLY OR WITH THE POWER POSITION ADJUSTER, THE SEAT FAILED TO ADJUST UNTIL AFTER A PERIOD OF TIME. THE VEHICLE WAS TAKEN TO BOWSER BUICK GMC (1001 CLAIRTON BLVD, PLEASANT HILLS, PA 15236, (412) 346-7929) WHERE THE CONTACT WAS INFORMED THAT THE DRIVER'S DOOR MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 90,000.

THE FUEL LEVEL SENSOR IS MALFUNCTIONING GIVING ME ERRONEOUS HIGH AND LOW READINGS. I NOTICED IN AUGUST 2011, GM ISSUED A SPECIAL COVERAGE FOR THIS EXACT PROBLEM, HOWEVER IT WAS ONLY GOOD FOR 10 YEARS OR 120,000 MILES. MY ENVOY IS 11-1/2 YEARS OLD, BUT ONLY HAS APPROX. 87,500 MILES ON IT. SEEING THIS IS AN OBVIOUSLY SAFETY ISSUE WHICH HAS LED TO AT LEAST 1 KNOWN ACCIDENT, I WOULD LIKE TO KNOW IF THERE IS ANYWAY THAT YOU CAN HELP ME GET GM TO EXTEND THE COVERAGE TO MY ENVOY? MY ENVOY ALSO RECENTLY HAD A SPECIAL COVERAGE INITIATED FOR THE HEADLAMP DRIVER MODULE (HDM). I WAS ABLE TO GET THAT FIXED BECAUSE GM ISSUED THE COVERAGE FOR A TOTAL OF 12 YEARS AND 150,000 MILES. SO THE PRECEDENT HAS BEEN SET TO PROVIDE COVERAGE FOR A VEHICLE MY AGE. ANY HELP THAT YOU COULD PROVIDE WOULD BE APPRECIATED. THANK YOU. [XXX] *PM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

HEADLAMPS TURN OFF WIN DRIVING IT HAS DONE THIS IN THE CITY AND ON THE HIGHWAY I HAVE TO PULL OVER AND TURN THE KEY OFF AND WIN I RESTART IT ITS FINE. THIS OCCURRED SUDDENLY AND INTERMITTENTLY STILL NOT DETERMINED WHY. I DID FIND A RECALL ON THESE VEHICLES BUT MY VIN IS NOT LISTED THIS IS NOT SAFE AND GM SHOULD PAY FORE IT NOT ME THANK YOU. 2007 GMC ENVOY

WHEN DRIVING AT NIGHT WITH LIGHTS ON LOW BEAMS, THE HEADLIGHTS WILL GO OUT AND ONLY THE HIGH BEAMS WORK. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION, ON BOTH RURAL AND CITY HIGHWAYS. THIS HAS BEEN GOING ON FOR 6 PLUS MONTHS. MOST RECENTLY, LAST NIGHT.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. AFTER REFUELING THE VEHICLE, THE CONTACT DROVE OFF AND THE REAR WINDOW SHATTERED. THE CONTACT CALLED THE MANUFACTURER, RECEIVED A CASE NUMBER, AND FILED A POLICE REPORT. THE VEHICLE WAS DROPPED OFF AT THE DEALER (BECKER BUICK GMC, INC., 636 E SPRAGUE AVE, SPOKANE, WA 99202, (509) 455-3550) AND THE CONTACT WAS WAITING TO HEAR BACK FROM THEM WITHIN THREE DAYS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.

REGULAR HEADLIGHTS GO OFF AND NEED TO USE BRIGHTS TO DRIVE AT NIGHT

TAKARA RECALL, ON TOP OF THE COMPLAINTS AVAILABLE TO PICK FROM MY POWER STEERING SYSTEM HAS JUST NOW STARTED LEAKING CONSISTENTLY, I TAKE IT INTO THE SHOP AND THEY CANNOT FIND ANYTHING. THEY JUST WANT TO REPLACE THE ENTIRE SYSTEM. I HAVE TO REFILL EVERY 2 WEEKS AT LEAST.

LOW BEAM HEADLIGHTS FAIL INTERMITTENTLY WHILE VEHICLE IS IN OPERATION. VIN NOT ELIGIBLE FOR RECALL UNDER CURRENT HEADLIGHT PROBE GAUGES HAVE FAILED STARTING WITH FUEL GAUGE.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHEN THE VEHICLE WAS STARTED, THE DAYTIME RUNNING LAMPS WERE ACTIVATED AND THE GREEN INDICATOR WAS ILLUMINATED. AFTER APPROXIMATELY 90 SECONDS, THE DAYTIME RUNNING LAMPS DEACTIVATED AND THE GREEN INDICATOR WAS NO LONGER ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED TWO OTHER TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE HEADLIGHT MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 208,000.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT BOTH LOW BEAM HEADLIGHTS AND THE DAYTIME RUNNING LAMPS STOPPED ILLUMINATING INTERMITTENTLY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN TSB: 4T1241. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF THE TSB, BUT THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.

MISFIRE IN CYLINDER CAR CUT COMPLETELY OFF IN TRAFFIC IT ONLY HAPPENS WHEN YOU ACCELERATE LIKE ENTERING THE RAMP TO THE HIGHWAY AS YOU ACCELERATE ONTO THE HIGHWAY CAR WILL MISFIRE CUTTING OFF VERY DANGEROUS SITUATION.

WHEN DRIVING IN DARK ON SINGLE LANE UNLITE HIGHWAYLOW BEAM LIGHTS SUDDENLY TURNED OFF. I HAD TO DRIVE WITH HIGH BEAMS. AFTER 20 MINUTES WHEN CHECKED THE LOW BEAMS WORKED BUT WENT OUT AFTER A FEW MINUTES. NOW INTERMITTENTLY WORKING.

AT FILL UP GAS GAUGE GOES TO FULL AND STAYS THERE FOR AROUND 20 MILES, THEN DROPS TO EMPTY AND STAYS THERE. THIS IS AN ONGOING PROBLEM FOR SEVERAL WEEKS NOW. APPARENTLY THIS IS A KNOWN ISSUE, WITH THE VEHICLE.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE CONTACT OBSERVED CLOUDS OF SMOKE IN THE VEHICLE. THE CONTACT NOTICED THAT THE SWITCH ON THE DRIVER'S SIDE DOOR HAD MELTED. THE FIRE DEPARTMENT WAS NOT CALLED. THERE WERE NO VISIBLE FLAMES. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V599000 (VISIBILITY). THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

THREE TIMES WHEN I TURN THE CAR ON AND PUT IT IN GEAR, THE HEADLIGHTS WOULD COME ON, THEN AFTER ABOUT A WEEK OR TWO THEY GO OUT, SO I PURCHASE NEW HEAD LIGHTS THAT WASN'T THE PROBLEM.SO I PUT THE ORIGINAL ONES BACK ON TWO DAYS LATER THEY WORK, THREE TIMES IT HAPPEN NOW THEY ARE OUT AGAIN. THEY ALWAYS GO OUT AFTER BEING PARK FOR SOME LENGTH OF TIME.

JUST BOUGHT MY USED ENVOY 7MONTHS AGO AND STARTED POURING OUT POWER STEERING FLUID. GOT AN ESTIMATE FOR 4 POWER STEERING LINES AND OIL COLLER FOR A TOTAL OF $1497 + TAX. I'VE NEVER HAD A VEHICLE THAT I HAD TO ADD POWER STEER FLUID TO. SEEMS LIKE A DANGEROUS SITUATION.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. WHILE DRIVING 40 MPH, THE HEADLIGHTS FAILED TO WORK. AFTER A FEW MINUTES, THE HEADLIGHTS AUTOMATICALLY TURNED ON AND WORKED NORMALLY. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (WILLISTON MOTORS, 1801 2ND AVE W, WILLISTON, ND 58801) WHERE IT WAS DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AT 888-988-7267 AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER PROVIDED CASE NUMBER: 8-3395918942. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

PASSENGER SEAT BELT WILL NOT COME UNDONE.

THE LIGHT RELAY SWITCH IS BAD. AT NIGHT THE LIGHTS GO OUT AND WILL ONLY WORK IF I TURN ON THE BRIGHT LIGHTS AFTER A WHILE THEY COME BACK ON. I HAVE RECEIVED A SPECIAL RECALL NOTICE FROM GM BUT THEY SAID THAT MY VIN NUMBER IS NOT INCLUDED EVEN THOUGH THE YEAR MAKE AND MODEL IS THEY WILL ONLY FIX IF I PAY FOR IT NOT SURE WHY ALL VIN NUMBERS ARE NOT INCLUDED IN RECALL IF I'M HAVING THIS PROBLEM THE ANOTHER VIN NUMBER IS AND THEY PAY FOR FIXING IT AT 100% REGARDLESS OF THE MILEAGE. I HAD CALLED AND ASKED ABOUT THE PROBLEM WHEN IT FIRST STARTED GOING OUT THEY SAID IT WAS COST OVER $200.00 FOR THE PART. AT THAT TIME I WASN'T DRIVING AT NIGHT VERY LITTLE. BUT NOW I AM AND I NEED IT FIXED BUT THEY WILL NOT FIX IT UNDER THE SPECIAL RECALL UNLESS I PAY FOR IT. SO I'M HAVING TO DRIVE WITH MY BRIGHTS ON WHEN IT GOES OUT AND I DO NOT KNOW WHEN IT WILL GO OUT.

BOTH HEADLIGHT LOW BEAMS SUDDENLY STOPPED WORKING . HIGH BEAMS STILL WORK.

HEADLIGHTS CONTINUE TO GO OUT WHILE DRIVING CITY STREETS AND HIGHWAY. WINDOWS HESITATE TO GO UP AND MAKE A GRINDING NOISE. AT TIMES SMELLS LIKE SMOKE AND THEN DISSIPATES.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER HEADLIGHTS FAILED TO WORK WITHOUT WARNING. THE DEALER (COURTESY BUICK GMC LAFAYETTE LOCATED AT 4750 JOHNSTON ST, LAFAYETTE, LA 70506; (337) 504-7342) WAS CONTACTED AND STATED THAT THE DEALER WOULD NOT WORK WITH VEHICLES OVER TEN YEARS OLD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 888-988-7267 AND STATED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND EXCEEDED THE MILEAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 151,000.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE LOW BEAMS FAILED TO ILLUMINATE. THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V248000 (ELECTRICAL SYSTEM AND VISIBILITY), 12V406000 (ELECTRICAL SYSTEM AND VISIBILITY) AND 15V519000 (EXTERIOR LIGHTING). THE DEALER ALSO REPLACED THE WINDOW REGULATOR DUE TO THE WINDOWS FAILING TO GO UP AND DOWN RANDOMLY. THE VEHICLE WAS TO BE TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 GMC ENVOY. THE CONTACT STATED THAT THE HEADLIGHTS RANDOMLY SHORTED OUT MORE THAN TWICE. THE CONTACT REPLACED THE #46 FUSE FOR THE RELAY DUE TO THE FAILURE BUT WAS UNCERTAIN IF THE LOW BEAMS WOULD FAIL AGAIN. THE MANUFACTURER EXCLUDED THE VEHICLE FROM A RECALL. THE RECALL DETAILS WERE UNKNOWN. THE FAILURE MILEAGE WAS 120,000.

BOTH HEADLIGHTS ABRUPTLY STOPPED WORKING. LOW-BEAM HEADLAMPS AND DAYTIME RUNNING LIGHTS DID NOT FUNCTION. WHILE RESEARCHING POSSIBLE CAUSES AND SOLUTIONS, I DISCOVERED A GM SAFETY RECALL (NO. 14291) WHICH PRECISELY DESCRIBED THE PROBLEM. UPON PRESENTING THE VEHICLE FOR REPAIRS, THE SERVICING DEALER INDICATED THE RECALL DID NOT COVER MY VEHICLE. GIVEN NO OTHER VIABLE OPTIONS, I APPROVED THE REPAIR, THE COST OF WHICH WAS $278. I CONTEND THAT MY VEHICLE SHOULD HAVE BEEN COVERED UNDER SAID RECALL AND AM ASKING NHTSA TO REVIEW THIS MATTER.