Ford Mustang Mach-E 2021 — Problemas relatados

I was involved in a car accident on the XXX I was in the turn lane and a second vehicle hit my driver side, spun me around, and I ended up facing the opposite direction. What occurred next is my safety complaint. The vehicle continued to travel forward and, in fact, accelerated and I was unable to turn or stop in spite of hitting the brake. It caused me to hit a third vehicle and I stopped short of a gas line. There was a recall on this vehicle 22S29. The issue was a functional safety monitor software fault which potentially caused unintended acceleration, unintended deceleration, or unexpected movement I purchased the car in 2023. The recall was dated May of 2022 and was noted on the market valuation report / supplemental information. I was not aware of this recall and I do not believe the issue had been corrected prior to purchase in spite of being told that all recalls had been addressed prior to my purchase. Luckily, nobody was severely injured. I sustained chest wall contusion from the airbag, possibly rib fracture(s) and sternal fracture. My grandson who was [XXX] old was in the backseat and he was not injured luckily but was very traumatized. There were no warning signs. There was a police report but no ticket. The car was totaled so it is not in my possession at this time. The auto dealer that had performed several recall issues for me after my purchase did not have any record that this particular recall had been addressed. I have filed a complaint with Ford as well. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The Pre-Collision Assist becomes suddenly unavailable when driving over uneven surfaces, including bumps and rumble strips. When the service center of my local ford dealer investigated this code, they discovered it is a software issue, and the only way to remedy the problem is to perform 5 software updates and an alignment: The updates are on: IPMA, PSCM, CCM, CMR, PDW. IPMA alignment. There are no other solutions to correct the issue to prevent the safety feature from failing. The impact of this failure is an increased chance of a collision due to sudden loss of front collision detection.

This is linked to tracking case 11768528. I wanted to provide the tsb: 23-2040. The fault causes the pre-collision assist to become disabled.

I own a 2021 Ford Mustang Mach-E Standard Range RWD. My vehicle has experienced a high-voltage powertrain malfunction involving the high-voltage battery system/HV Battery Junction Box (HVBJB). The vehicle is currently at a Ford dealership for diagnosis and repair. What concerns me is that the same high-voltage/powertrain warning appeared on my vehicle previously, before the vehicle reached 100,000 miles. The warning appeared in my FordPass history, then went away. The vehicle later developed the same type of warning again, and the problem has now resulted in a current high-voltage powertrain malfunction. My vehicle is not included in the existing HVBJB recall (23S56) based on its VIN/build configuration. I believe this may indicate that vehicles outside the current recall population can experience the same HVBJB/high-voltage failure. I contacted Ford about the issue and requested Goodwill Assistance. Ford denied the request. I am asking NHTSA to review whether the existing recall population adequately covers 2021 Mustang Mach-E vehicles experiencing this failure and whether vehicles outside the current recall population may have the same safety defect. The fact that the warning appeared before 100,000 miles is particularly important because it suggests the current failure may have been preceded by an earlier warning while the vehicle was still below the mileage associated with the battery warranty. I have FordPass history documenting the earlier warning and can provide additional documentation, including dealership diagnostic information, repair records, and photographs/screenshots if requested. I am concerned about the safety implications of a high-voltage battery/powertrain failure because loss of propulsion can occur while driving and may create a hazardous situation, particularly in traffic or at highway speeds.

While accelerating on a highway on-ramp, the vehicle displayed Powertrain Malfunction/Reduced Power, a High-Voltage Battery Warning. Power was reduced while merging into traffic. The same warnings appeared at about 90,000 miles and cleared on their own. This is a Standard Range RWD Mach-E, which was excluded from the high-voltage battery junction box recall. The vehicle was towed to AutoNation Ford Katy and diagnosed with HVBJB failure. Loss of propulsion at highway speeds is a safety hazard. I am requesting that NHTSA investigate whether Standard Range vehicles should be included in the recall.

My 2021 Mustang MachE experienced a failure of the relay which connects its high-voltage battery to the rest of the car. The car is an EV, and the result of this is that the drive-motor had no power, and the car would not move. I would like to ask, please, that all model years with this known-issue (HVBJB - high voltage battery junction box) be recalled.

While driving my front passenger door opened. It has now done it several times while driving the vehicle. Also, I will lock my car and walk into the house and work and my door will open setting my alarm off.

My 2021 Ford Mustang Mach-E (142,009 miles) intermittently fails to accept a charge at public DC fast-charging stations. My husband relies on these stations because our home electrical panel cannot support a home EV charger, and he uses this vehicle daily for his work in commercial real estate, often needing to charge it twice a day while traveling throughout Southern California. We first brought the vehicle to Tuttle-Click’s Capistrano Ford (San Juan Capistrano, CA) for this issue, and were charged $250 for a diagnosis and software-related repair (Invoice XXX, dated XXX). The technician’s notes state the vehicle would stop charging after about a minute at DC fast chargers, that the code P0EEE:27 was stored in the SOBDM module, and that the battery was manually charged to 99% and the code cleared. Ford refunded the $250 after the same problem recurred shortly after this repair. When we brought the vehicle back in a second time for the identical issue, the dealership informed us that Ford currently has no fix for this defect, and that only a Level 1 or Level 2 AC home charger can reliably charge the vehicle — which is not an option for us since we have no home charger installed. The dealership subsequently provided us with a copy of Ford’s own internal Special Service Message, SSM 55080, titled ‘Stop Charging When Using DC Fast Charger Level 3 With DTC P0EEE:27 And/Or P2E53:27 Stored In the SOBDM Module.’ This bulletin confirms Ford is aware this defect affects 2021–2023 Mustang Mach-E, 2022–2025 E-Transit, and 2022–2023 F-150 Lightning vehicles, that replacing the charge port hardware will not resolve it, and that a software fix was targeted for Q3 2026 — a deadline that has passed without a working fix reaching our vehicle. This defect leaves us with no reliable way to charge the vehicle away from home, directly impacting my husband’s ability to conduct his work.

This is the information from the Ford dealership that was looking at my vehicle, but did not complete the repair: "Verified customer concern. During diagnosis, the following on-demand DCs were retrieved from the BECM: POAA1:00, POAA4:00, and P0563:00. Following TSB 25- 2247, a High Current Fuse Box is required for replacement to start. During the FDRS High Voltage System De-energizing procedure, FDRS detected a stuck contactor. After opening the LVSD as instructed, FDRS displayed Voltage Still Present. Multiple repair attempts failed. Customer was contacted and notified to bring to selling dealer, Further technical support required with engineering. No repairs made at this time." While Ford has reported that my vehicle is not subject to any related recall at this time, the safety concerns raised during this diagnosis are very similar to those safety concerns raised in NHTSA Recall No:23V-687 (Manufacturer Recall No: 23S56). My vehicle is also part of the described class of vehicle in that Safety Recall Report. I am of the belief that my vehicle should have been included in that safety recall or a related safety recall. To date, every Ford dealership I have reached out to refuses to make repairs to my vehicle related to this issue.

My 2021 Ford Mustang Mach-E suffered a total loss of motive power on the road, throwing code P0D10:00:AF for a stuck-open high-voltage contactor. This is the exact failure mode of Safety Recall 23S56. Ford is refusing to cover the repair because my VIN was omitted from the database and the vehicle is at 108,017 miles, treating a hazardous powertrain defect as an out-of-warranty consumer expense. I have an active case number with Ford.

While merging onto the freeway and accelerating, the center touchscreen detached from its mount. The screen has two components: a rear housing fixed to the dash and a glass front panel that sits on top of it — the glass panel came loose on its own; I have never attempted to remove or pry it. The panel remained connected only by internal wiring and hung loose from the dash while the vehicle was in motion. This created three distinct safety hazards: (1) the screen was dangling and at risk of fully detaching, (2) the failure occurred during a high-attention driving maneuver (accelerating while merging), and (3) I was forced to catch the glass panel with one hand to prevent it from falling or shattering, then reattach it while still navigating traffic — as the sole occupant of the vehicle. Heavier-than-usual traffic that day gave me a lower-speed window to manage this; at highway speed under normal conditions, this could have been considerably more dangerous. No warning lights or dashboard messages preceded the failure — this is a hardware/mechanical defect, likely related to the internal mounting clips. Since the initial failure, the screen has detached repeatedly during acceleration, occurring frequently over the following days. In subsequent incidents, my boyfriend was a passenger and able to assist in stabilizing the screen. The screen has since stopped functioning entirely, which independently constitutes a safety issue, as it disables the backup camera display and other driver-assist systems that rely on it. The dealer has not yet been able to reproduce the issue. A service appointment has been scheduled and is pending.

The panoramic roof glass panel is not properly bonded/sealed to the vehicle body structure, allowing water to leak into the cabin on the driver’s side. The vehicle and the failed component (roof glass/moulding) remain available for inspection upon request. This creates a safety risk consistent with the one described in NHTSA Campaign 21V712000 / Ford Safety Recall 21S42, which covers 2021 Mustang Mach-E vehicles with inadequate panoramic roof glass panel adhesion to the vehicle body structure — a defect that, per Ford’s own recall filing, creates risk of the roof panel separating from the vehicle while driving, increasing the risk of a road hazard, injury, or crash. My vehicle exhibits the water leak symptom associated with this defect, but my VIN was not included in the recall population. The first visible symptom — staining on the driver’s side rear headliner — was documented in a photograph dated XXX, with continued staining documented in a follow-up photograph dated XXX. The vehicle was presented to an authorized Ford dealer (All American Ford of [XXX]) for inspection on XXX. The dealer confirmed the water leak and documented the driver-side top moulding as faulty, with the roof panel requiring replacement. The vehicle was also examined through a BBB AUTO LINE arbitration proceeding (Case #XXX), which acknowledged the existence of Safety Recall 21V712 in connection with this vehicle’s file. There were no warning lamps or dashboard messages associated with this failure; the only symptom has been visible water intrusion and headliner staining. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The HVBJB ($3500 + Tax) went on my car. It is out of battery system warranty by 25,000 miles (ended at 100,000 miles, I have 125,000 miles). I called Ford Corporate and they said they "have no current programs" to give me any good will discount on the repair. This is a big, known issue with Mustang Mach-e's There was a recall for this HVBJB part / system on many of the 2021 models, but somehow mine wasn't included in the recall. I cannot afford this repair, and I was hoping the NHTSA can get involved to get me some financial relief from Ford. There was also a safety issue as this morning when this all happened, the car forced me to stop at an intersection and would not move or restart. The police had to push me through the intersection. It's currently at Chapman Ford in Egg Harbour Townshop, NJ.

The contact owns a 2021 Ford Mustang Mach-E. While the contact's daughter was driving at an undisclosed speed, the vehicle independently accelerated. The brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the failure occurred while the vehicle was being parked in the residence driveway. The vehicle crashed into the right side of the residence before coming to a stop. The air bags did not deploy. The contact stated that the right side of the garage was damaged. No injuries were sustained. The contact stated that the failure was a known failure with the vehicle. The contact stated that an unknown recall with a similar failure was completed in 2022. The vehicle was towed to a local tow yard. The vehicle was deemed a total loss by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

While driving my 2021 Ford Mustang Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.

While driving my 2021 Ford Mustang Mach-E, the front electric drive unit failed suddenly with no warning signs, warning lights, unusual noises, or any prior indication of a problem. During the failure, multiple fault messages appeared on the instrument cluster, including warnings that disabled adaptive cruise control and indicated the all-wheel-drive system was no longer functioning. The vehicle began to vibrate severely, feeling as though it was driving over rumble strips. As I slowed down, the front of the vehicle became extremely clunky and exhibited abnormal drivetrain behavior. Shortly afterward, the vehicle became undrivable and could no longer be operated under its own power. It had to be towed to a Ford dealership, where I was informed that the front electric drive assembly had failed and required replacement. This is the second time this exact component has failed on the same vehicle. The first front electric drive assembly failed at approximately 33,000 miles and was replaced under warranty. The second failure occurred at approximately 102,000 miles with no warning. I believe this repeated and sudden failure of a critical drivetrain component presents a significant safety concern because it can leave drivers stranded without warning and results in an unexpected loss of propulsion while operating the vehicle in traffic.

My vehicle, VIN [XXX], is subject to NHTSA Recall 25V455 (Ford Recall 25S75) involving a defective low-pressure fuel pump that may cause engine hesitation, loss of power, or engine stalling. This recall was announced in July 2025 and remains open on the NHTSA VIN lookup as of June 2026. More than eleven months have passed since the recall was announced, and Ford has not provided a repair remedy for my vehicle. I believe this is an unreasonable delay for a safety-related defect. In addition, the recall previously appeared in the FordPass application associated with my vehicle but no longer appears there, even though both the NHTSA and Ford recall website VIN lookup continues to show the recall as open. This discrepancy creates confusion regarding the status of the recall and whether Ford is actively notifying affected owners. I am concerned that my vehicle remains subject to a known safety defect without an available repair and request that NHTSA review Ford’s handling of Recall 25V455, the prolonged delay in providing a remedy, and the inconsistency between Ford’s customer-facing systems and the NHTSA recall database. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2021 Ford Mustang Mach-E VIN: [XXX] Mileage: 56,005 I am filing this complaint to bring to NHTSA's attention a safety concern regarding Ford Motor Company's decision to make the Blue Cruise driver-assistance system available only via a paid subscription beginning January 2027, at a cost of $49.99 per month. Blue Cruise is a hands-free highway driving assistance system — a Level 2 driver-assistance safety technology. The hardware enabling this system was installed in my vehicle at the time of purchase and was represented as a feature of the vehicle. Ford is now moving to disable this safety feature on existing, in-service vehicles unless owners pay an ongoing subscription fee. I respectfully request that NHTSA examine whether a manufacturer's ability to remotely disable or withhold active safety technology on vehicles already in service — technology that was sold as part of the vehicle — raises concerns under federal motor vehicle safety standards. Specifically: 1. Consumers purchased these vehicles with the reasonable expectation that installed safety hardware would remain functional. 2. Ford's decision to monetize this feature post-sale, on vehicles already in service, effectively degrades the safety capability of those vehicles for owners who cannot or will not pay. 3. The precedent this sets — manufacturers using over-the-air software controls to disable safety features for revenue — warrants regulatory attention. I am not alone in this concern. There are thousands of Blue Cruise-equipped Mustang Mach-E, F-150, and Expedition owners facing this same situation. I respectfully ask NHTSA to investigate whether Ford's subscription model for Blue Cruise is consistent with federal vehicle safety obligations, and whether any regulatory guidance is warranted to protect consumers from the post-sale removal of safety technology. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The front camera system does not function which causes all forward collision safety features to become unavailable, as well as any cruise control or automatic high beam lights. Seems to be a common issues and is related to faulty fiber optic cables.

This is a safety issue. The front collision assist is not working. I have returned the car to the Ford Dealer (Biener Ford) several times but the dangerous issue persists. I'm not the only one. There are many complaints listed on the web and the Ford Mach E forum. Ford needs to recall their EV Ford Mach-E vehicles and fix this dangerous safety issue once and for all.

Driver door opened to secondary latch position while driving on the highway at 70mph on 5/16/2026. The warning system came on and driver had to navigate holding the door and stopping safely during high speed traffic to close the door. Will take to dealership when next available opening day. No accident or police were involved. Driver found older warning affecting same year,make,model for recall but unsure if problem was corrected before purchase or if this vin# was included in recall campaign. Campaign 21N10.

The car gives two messages, "Front Camera Fault Service Required" and "Pre-Collision assist not available." The cruise control does not work, however, the front camera does work. I had the vehicle scan done at the Ford dealer and was told it needs a 7 hour software update, after which it may need cables replaced. I do not understand how software goes bad. I do understand something may have happened to cables but that would not be checked until they had charged me $ 1,400 for a software update. This is a safety issue and, from what I read on the Mach E forum, is not where near unique to my vehicle.

The backup camera goes blank and says to contact Ford

There’s a known recall. “2021 Mach-E models produced between Feb 24, 2020, and July 18, 2021, are at risk of the glass panels detaching or leaking.” But my car, a 2021 model, isn’t on the list. I just discovered that my headliner is stained and there’s a leak.

Vehicle: 2021 Ford Mustang Mach-E Component: Image Processing Module A (IPMA) / Front Camera / Forward Collision Avoidance System The IPMA and front camera system have failed, disabling Pre-Collision Assist, AEB, forward collision warning, and adaptive cruise control while driving. The vehicle is available for inspection upon request. Warning messages "Front Camera Fault Service Required" and "Pre-Collision Assist Not Available" first appeared August 24, 2022 and have recurred consistently over nearly four years. No accident, physical damage, or obstruction was present at any occurrence. This failure puts safety at risk by silently disabling AEB and forward collision warning during normal driving — systems a driver may depend on in an emergency braking situation with no advance notice they are unavailable. The problem was confirmed by a Ford dealership in February 2026. Their repair order documents: "RAN IPMA SELF TEST AND FOUND DTC SET U3000-49... HARDWARE TEST FAILED... FOUND TSB RELATED REC REPLACE MODULE." The dealer contacted Ford, who authorized 50% off the module replacement only, characterizing it as a "loyal customer discount" rather than a warranty or goodwill repair. I declined to pay for the fix. NHTSA Campaign 11028164 (superseding TSB 25-2156) covers this exact failure. Ford's own TSB acknowledges the defect and the dealer confirmed it applies to my vehicle, yet owners are being quoted up to $8,000 for a known safety system failure. I'm requesting NHTSA investigate whether this warrants a recall. First occurrence: August 24, 2022 (mileage not recorded) Service visit: February 17-18, 2026 at 80,029 miles Current mileage: 83,988 Attachments: photos of both fault messages, dealer invoice

The contact owns a 2021 Ford Mustang. The contact stated that while driving approximately 65 MPH, the vehicle shuddered while depressing the accelerator pedal. The contact stated that there was a banging sound coming from the vehicle. There was no warning light illuminated while pulling over to the shoulder of the roadway. The contact restarted the vehicle and drove slowly to the destination. The contact then received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the failure and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 2,700.

The front camera has failed and it is available for inspection upon request. The safety of myself and everyone in my car is at risk when the pre-collision assist is not available due to this components failure. Yes, it is a daily occurrence and the camera never stays on for long. A fix was attempted once by a dealer. The component has not been inspected by either of those parties. Only the dealer whom the car was purchased from. Yes, warning messages pop up every time in the car and in the phone app about the issue. They first appeared before car purchase when the dealer fixed it in early February. Then it resumed again in late February/March.

The contact owns a 2021 Ford Mustang. The contact stated that while driving at various speeds, the vehicle started losing automotive power. The vehicle had stalled several times. The vehicle was able to restart, and the loss of automotive power was intermittent. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part was not yet available. The contact called a local dealer and the manufacturer several times and was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 48,000.

An error message intermittently pops up on my vehicle that says, "Front Camera Fault", causing collision assistance and adaptive cruise control to suddenly stop working. This is a major safety issue, as a failure of adaptive cruise control while under operation may lead to a risk of an accident. Ford is aware of this issue and has issued TSB 23-2155, but they are treating it like a standard repair and not covering vehicles out of warranty. This should be a safety recall. See here for many others with the same issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

A steady Check Engine Light came on after starting the car; brought it to Ford Dealer of Montebello and they stated coolant leak and got into one of the cylinders that caused misfires.

The contact owns a 2021 Ford Mustang. The contact stated that in May 2025, there was a misfire in the engine after refueling with warm fuel. The check engine warning light was flashing on the instrument cluster. The contact later received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); and associated the misfire with the recall. The local dealer was contacted, and the contact was informed that the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 13,000.

Vehicle experienced immediate loss of motive power while in motion at 45 mph after "Stop Safely Now" alert. This is a repeat power failure. The vehicle was in service for 75+ days (Dec-Feb) for this exact defect. The Ford service center said they replaced the “battery controller” yet the issue recurred. The car previously flagged this alert while in motion 2 times prior (one on the highway going ~65mph and on another major street going roughly ~45 mph). As a Ford Reacquired Vehicle (Buyback), the failure to resolve this catastrophic electrical fault creates an extreme risk of crash and entrapment in traffic, putting myself, my family and the drivers in vicinity at significant safety risk. The car is currently at a different Ford Service Center. They have been able to reproduce the issue and are currently running diagnostics to identify a resolution.

After recall-related software updates were performed on my 2021 Ford Mustang Mach-E, the vehicle began experiencing repeated electrical and climate control failures. The heating and defrost system stopped working, leaving the vehicle without heat and causing the windows to fog, which reduces visibility in cold weather and creates unsafe driving conditions. The vehicle has been taken to multiple authorized Ford dealerships for inspection and repair; however, the problem returned immediately after the repair. The issue was reproduced and confirmed by a second dealer. A required part is currently on back order until the end of Feburary, leaving the vehicle unrepaired for an extended period. In addition, the vehicle experienced 12-volt battery failure and slow charging after the last recall update. These issues were not present prior to the recall. There were no warning lights before the failures occurred. During severe winter weather conditions in Pennsylvania, the lack of heat and defrost made it extremely difficult and unsafe to operate the vehicle. Because of reduced visibility and freezing interior temperatures, the vehicle could not be safely driven and, due to frigid temperatures, has remained parked. I am still making monthly payments on a vehicle that cannot be reliably or safely used.

At highway speed (60-65mph), in 6th gear, cruise control activated, the car began to surge and stall and loose power. Applying more throttle to maintain speed did not help. Pulled to roadside and engine stalled. No check engine light at that time. Re-started with rough idle, check engine light illuminated, attempted to drive again but there was no power, vehicle stalled again. Tried to crank again with crank-no start, check engine light on. Car had approx. 1/4 tank fuel and range of 80 miles to empty. Had to tow. After towing home about 2 hours post-incident, car is still crank-no start. Scanned for codes: P0087:00- 64, P008A:00-EC, P00C6:00-26, P008A:00 fuel pressure low codes.

On Saturday, [XXX], while driving under normal conditions, the vehicle experienced a sudden and complete loss of propulsion without warning. There was no reduced-power mode, no dashboard alert, and no mobile app notification prior to shutdown. The vehicle was subsequently inspected by a Ford dealership. The technician identified an intermittent software-related condition consistent with Ford TSB 26-2005, which documents a fault capable of draining the 12-volt electrical system during vehicle operation. The technician stated the 12-volt battery is not believed to be the root cause. The loss of propulsion occurred while the vehicle was in motion and resulted in a full shutdown. The condition was not preceded by any driver warning or controlled degradation. No driver warning was received after shutdown. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Mustang. The contact stated that while reversing, the rear-view camera display glitched and switched between a black and a blue colored screen. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The dealer was made aware of the failure; however, the contact was informed that a diagnostic test was needed. The contact referenced an unknown recall with a similar failure description; however, the VIN was not associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.

I am requesting immediate escalation regarding my 2021 Ford Mustang Mach-E (VIN: [XXX] ), which is currently undrivable due to being stuck in “Power Accessory Active” mode. The vehicle will not enter Drive. The dealer has diagnosed DCEM / high-voltage system-related faults and stated that recall repairs cannot be completed unless I first pay approximately $3,000 to repair the “main battery.” My concern is that the symptoms and failure mode exactly match the known High-Voltage Battery Junction Box / DCEM defect described in Ford Safety Recall 23S56, including: •Vehicle unable to drive •High-voltage system refusing to close contactors •Vehicle remaining in accessory power mode •Safety-related loss of motive power While my VIN may not be currently listed as eligible for these recalls, my vehicle is exhibiting identical symptoms and failure modes associated with the following Ford safety recalls: •HV Battery Junction Box / DCEM defect (Recall 23S56) •Powertrain / Software Update (Recall 22S29) •12-Volt Battery / Door Latch Entrapment Risk (Recall 25S65) It is important to note that other Mustang Mach-E owners have reported the same recall-related failures even when their VINs were not listed for these recalls. These failures involve contactor issues, loss of motive power, and vehicles being stuck in accessory mode — identical to the symptoms my vehicle is experiencing. Given that my vehicle is experiencing a safety-related loss of motive power, Given the safety implications and known defect history, I request that this matter be reviewed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The spot welds connecting the door at the hinges have failed. The metal is shearing, over 10mm, at multiple of the world locations.

The contact owns a 2021 Ford Mustang. The contact stated that while driving at various speeds, the accelerator pedal was depressed, the vehicle hesitated and the engine misfired, and the vehicle failed to respond as needed. The contact stated that the check engine warning light was illuminated. The contact called a local dealer and was advised that there was a recall associated with the VIN under NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The contact was advised by the dealer that the remedy was not yet available. The contact stated that the failure was a recurring failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was 44,878.

The backup camera and 360 view stopped working, and the reverse break assist is not available when placing the vehicle in reverse. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). The contact stated that while the vehicle was stopped and the accelerator pedal was depressed on several occasions, the vehicle hesitated to accelerate as intended. The contact stated that there were no warning lights illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 5.

Ford is unable to perform two safety recalls. The first is over the windshield which can lead to its failure while driving. The second is for the glass roof which can cause a failure while driving. The local dealer in Springfield Illinois says they can not do the work and can not identify anyone locally who will do the work. The dealership with the Ford autobody repair shop in the next town over in taylorville Illinois says they can not do the work. I called Ford customer service and they just sent me to the taylorville shop that said they can't do the work. The windshield or roof can come off and no one will do the repair including Fords own autobody shop. Help.

While charging my electric vehicle with this Enel X JuiceBox 40 charger, a burning plastic smell was noted. Upon examining the Enel X charger plug that was attached to my home's NEMA 14-50, it appeared partially melted and very to touch. Using a towel, the plug was removed and a small fire and sparks flew out of the NEMA outlet. The right half of the outlet's plastic shell was melted and the inner metal was charred. Same charring and melting was noted on the corresponding side of the Enel X plug. I turned the circuit breaker off and the sparks and fire subsided. Model of JuiceBox: 2JBO401RNA-PJWX-300

The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while driving in stop-and-go traffic, the vehicle hesitated. The contact pulled into a gas station where the vehicle experienced vapor lock. The vehicle failed to restart, with an abnormal cranking sound coming from the vehicle. After several attempts, the contact was able to restart the vehicle. No warning lights were illuminated. The contact stated that on a separate occasion, the failure persisted. The contact called the dealer and was informed that the failure might be caused by the purge valve. The vehicle was not repaired. The contact stated that the failures occurred when the vehicle had a half tank to a full tank of fuel. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 5,000.

The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, parts were not yet available for the recall repair. The contact stated that parts had not yet been available for six months. The contact was concerned that the vehicle could lose motive power while driving at 65 MPH. The contact stated that if the failure occurred while driving, he could be killed. The contact was informed by two dealers that the parts were not yet available, and there was no available date for the parts' availability. The manufacturer was not contacted. The contact had not experienced a failure.

I bought this car in August of 2024. It started having issues with the door lock in September and in December I decided to sell it back to the dealer but was in a car accident on the way to the dealership. Unfortunately the door jamming issue caused repair problems and the auto repair shop could not fix the door issues. I lost the car to the repair shop in a lien sale due to the cost of repair which was over 20,000. In August of 2025 Ford issued a recall which allowed the auto repair shop was able to fix the car and sell it to a dealership. I have contacted Ford several times in relation to the issues with the car and how they caused me to loose the car, but they have not responded despite the promise to do so in 7-15 business days. Loosing this car has caused deep stresses in my life. I have lost several business clients because I'm no longer able to get around. I have had my life impacted to the point of having to relocate. I bought the car outright paying 45,000. Ford has refused to do anything to compensate for my loss.

I RECENTLY PURCHASED THIS CAR. THE REAR BACK-UP CAMERA WAS IN A FLIP FLOPPED STATE. MEANING, WHAT WAS DISPLAYED ON THE CABIN SCREEN ON THE LEFT, WAS ACTUALLY ON THE RIGHT PLUS THE GUIDING LINES ON THE SCREEN WERE MISSING. I PURCHASED AND INSTALLED A NEW CAMERA FROM FORD. THIS FIXED THE FLIP FLOPPED IMMAGE , BUT, NOT THE MISSING LINES ON THE SCREEN. SECURING THE WIRES I NOTICED THE WIRING HARNESS AT THE BEND AT THE DECK AND LID WAS FULLY EXPOSED TO BEING FRAYED BY THE METAL DECK LID. I DID NOT SEE ANY COPPER WIRE SHOWING. BUT, I WONDER HOW LONG IT WILL TAKE TO FRAY TO RAW WIRE? I ALSO OWN A 2015 MUSTANG GT THAT WAS RECALLED FOR THE EXACT SAME CONDITION. THAT WIRING HARNESS WAS REPLACED BY MY LOCAL FORD DEALERSHIP IN 2024.

The contact owns a 2021 Ford Mustang. The contact stated that while depressing the accelerator pedal, the vehicle hesitated and then vibrated. The contact stated that the failure only occurred while attempting to accelerate. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline). However, when the dealer was contacted, the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.

The car would intermittently give an error saying pre-collision assist not available and now this error is permanent. There is a technical service bulletin for it 23-2155 Lots of people have been complaining about this in the mach e forum https://www.macheforum.com/site/threads/front-camera-fault-pre-collision-assist-not-available-errors.18710/page-69#post-1026803 This causes people to drop out from the automatic driving bluecruise without notice and adaptive cruise control becomes unusable.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while driving approximately 20 - 25 MPH in the rain at night, the brake pedal was bouncing up and down. The contact stated that the doors locked and failed to open. Additionally, the vehicle stalled. The contact stated that the hazard lights were inoperable. They stated that one of the passenger’s side tire warning lights was illuminated. The contact stated that the battery was at 98 percent and that several unknown warning lights were illuminated. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V333000 (Vehicle Speed Control, Power Train) prior to the failure. The contact called Roadside Assistance, but Roadside Assistance was unable to assist. The contact stated that a Police Officer arrived on the scene to assist. The vehicle was towed to the local dealer after several hours. The vehicle was not diagnosed or repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 40,400.

Car stalled once while going to a military appt but started up 3 mins later. Car then made a noise then stalled out of nowhere on the highway at a slow speed in heavy traffic causing anxiety. vehicle then had me stranded waiting for a tow to find out it’s the HVJB .

There are many reports of the Mustang Mach E "accelerating unexpectedly." This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two interconnected problems. The first is that the "cruise control on/off" button is located on the far left of the interior of the steering wheel, which makes it easy to accidentally press when doing a sharp, quick one-handed turn of the wheel (like when parking). When this happens, CC engages while in the act of parking. This is exactly what happened to me. I accidentally hit the button while doing a sharp twist of the wheel, I saw the CC engage, the car rapidly accelerated uphill without my foot on the gas pedal, and I would have hit the wall in front of me if I had been a split-second slower in hitting the brake. The second problem is that there is supposed to be a failsafe for accidentally activating CC at low speed, BUT IT DOESN'T ALWAYS WORK. Page 224 of my manual says "Press the button to activate system. When the system activates, the set speed is equal to whichever is greater, the current vehicle speed, or 15 mph...." This part is true, and this is how the unexpected acceleration to 15mph occurs when parking. But the manual continues: "If the speed is too low, or other conditions are not correct for adaptive cruise control activation, the system enters standby mode. When you are below 15 mph ... adaptive cruise control does not activate unless you are following another vehicle." This is FALSE. This did not work. Clearly the CC mistook the wall in front of me for "following another vehicle." And so, when I accidentally activated CC while parking, it lurched forward UPHILL to 15mph toward a wall a few feet away. Ford needs to move the button and/or fix the failsafe.

On [XXX], my 2021 Ford Mustang Mach-E (VIN [XXX] ) experienced a complete electrical failure related to its V12 battery system. The vehicle required roadside assistance twice during the same service call — first to jump the car to release the hood latch and again to restore enough power to unlock the doors. An elderly occupant was trapped inside until power was restored. After exiting, she became light-headed and fell; EMS responded and transported her to the hospital. This represents a serious safety defect because total electrical shutdown prevented door operation and normal egress. I am requesting investigation and possible recall review. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Camera system that allows hands free driving, lane departure warning, collision warning and adaptive cruise control fails and all system offline. Extremely widespread on the 2021 models. Looks to be a cable route to the camera that was installed incorrectly. Went to dealership, they said they see this in almost all of the Mach E vehicles. Usually begins failing when hitting bumps -- system goes in/out. After a while, system drops out completely and all safety systems relying on them fail.

When in cruise control, any speed, car suddenly accelerates This happens while driving, or sometimes after stopping and then resuming previous set speed. For example I was driving in cruise control at 38 mph, when the car suddenly sped to 50mph. Or when on a highway, driving at 55mph, the car suddenly accelerated to 70mph. Started about 3 weeks ago.

Rear camara is inconsistent but lately works 25% of the time.

While entering an on-ramp and just before merging onto the freeway the vehicle failed to accelerate and I lost complete power from the engine. The vehicle was still powered on, but produced no combustion from the engine. The check engine light illuminated and a message appeared on the dash stating to shift the vehicle into neutral. I pulled off on the shoulder and shifted the vehicle into park. I shut the vehicle off and started it back up. After doing so I had full power once again. This is the sixth time this has happened.

The contact owns 2021 Ford Mustang. The contact stated that while her husband was attempting to make a right turn, the vehicle stalled. The vehicle was turned off however, while attempting to restart the vehicle the vehicle failed to respond as needed. No warning light was illuminated. A dealer was contacted. The vehicle was towed to a dealer where it was diagnosed and determined that the fuel pump and battery needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 25V455000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was 4,855.

The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number:25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after storing the vehicle in storage for the winter and connecting a battery retainer, the check engine warning light temporarily illuminated for one day. The dealer was contacted and was unsure when parts would be available. The contact called another dealer, Evansville Ford (428 N Union Rd, Evansville, WI 53536); who was unable to confirm when parts would be available. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford Mustang. The contact stated that while reversing, the rearview camera image was distorted and black intermittently. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that rearview camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA campaign number: 25V315000(Back Over Prevention); however, the VIN was not included in the recall. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 53,291.

Vehicle stalled while pulling into traffic from apartment driveway.

My 2021 Ford Mustang EcoBoost is currently experiencing an ongoing issue with the EVAP purge valve, a critical emissions component. The vehicle suffers from stuttering, rough idle, and a check engine light, especially immediately after refueling, where the engine has stalled multiple times—posing a serious safety risk during traffic re-entry and acceleration.The purge valve has not been replaced, and the issue remains unresolved. I contacted Ford Customer Relations and three separate Ford dealerships, all of which refused to service the vehicle under warranty, despite the fact that it is still covered under the federal emissions warranty (8 years/80,000 miles) and the powertrain warranty.This refusal contradicts federal warranty guidelines, as the purge valve is clearly part of the evaporative emissions control system. The failure disrupts vapor flow and fuel trim stability, leading to erratic engine behavior and emissions system malfunction.I previously owned another Ford Mustang EcoBoost while living in a different part of the state, and that vehicle experienced the exact same purge valve issue, including stalling after refueling and triggering the check engine light. This recurring failure across multiple vehicles suggests a design flaw or supplier defect that Ford has failed to address.There are hundreds of documented complaints and videos online, including on YouTube and Mustang forums, showing other owners experiencing the same purge valve failure and warranty denial. This suggests a systemic issue that Ford is aware of but continues to ignore.I believe this issue warrants investigation for warranty non-compliance, emissions system reliability, and potential recall consideration due to the safety and environmental risks involved.

Reverse camera stopped working.

While driving my 10R80 automatic transmission shifted into neutral even though the shifter was positioned in drive. I was unable to accelerate and was forced to pull over on the side of the road to prevent an accident from occurring. I placed the shifter into park and turned the car off. I then started the vehicle back up and began driving. The transmission continuously shifted rough while driving my destination.

Vehicle has serious transmission problem, jerking on upshifting, downshifting, banging when changing gears - any speed, skipping gears, slipping while shifting, making grinding sounds, whining sounds when shifting gears, clunking sounds while shifting from park to drive, reverse, neutral. Vehicle have no power, hardly moves.

Vehicle engine is noisy with grinding sounds coming from lower side of engine, can be heard at idle speeds plus popping, ticking. Engine has no power, smells like raw fuel. Engine internal problems exist at 46,000 miles. Vehicle feels like will stall any minute. Ford engine V8 GT Fastback, Ford Mustang. Engine internal parts grinding, popping and ticking sounds from engine while running. Under warranty but dealer is not honoring warranty. Nielsen Ford, Morristown, NJ.

Purge valve has gone out multiple times, replaced multiple times. Very bad randomly occurring idle

The contact owns a 2021 Ford Mustang. The contact stated while driving at an undisclosed speed, there was a popping sound coming from the front driver's and passenger's side wheel wells. The contact stated that the failure had occurred while making a turn or while reversing. The vehicle was taken to a second dealer where it was diagnosed with failed front strut seats. The contact was informed that the strut seats needed to be replaced. The vehicle was repaired. In addition, the contact stated that the failure had started shortly after the vehicle was purchased. The vehicle was taken back to the dealer; however, the failure was not duplicated. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 5,130.

Light keeps coming up for restraint warning for airbags not working properly

At idle the engine idles roughly and rotates randomly at speeds from 300 to 900 RPM. When starting from a stop such as a traffic light or when pulling onto a roadway hesitation is often noted and on several occasions this has resulted in near accidents as the vehicle won't proceed as required to move through an intersection.

I had to put 3 sets of tires on my car by 50,000 miles. The Ford company told me to go to an alignment specialist because without putting some sort of aftermarket part on my car they can't properly align it and they are tired of fooling with it. I had taken my car for a regular 25,000 mile service, and my tires were so bad that the Ford company would not allow me to leave without rotating the tires. They told me that new tires are soft and not good quality really, they are for selling the car so they are soft rubber. They also told me i had to drive fast because its a muscle car and it would squatt upon going fast making the tires contact the road more even. After getting new, more premium tires and driving another 25,000 miles and the same thing happened at my 50,000 mile service, I started investigating and other year models have this same problem (years 15-23). I am in a situation where I have to put aftermarket parts on my car and potentially void my warranties and pay out of my own pocket. I have had an alignment 4 times and they say it is within specs but at the same time they say I do not have any camber adjustment left to prevent this problem. Ford makes an adjustable cam plate that is 410$ and another 480$ labor plus tax is almost a thousand dollars. Plus another realignment. This is not fair for a new car. I had to research myself and it was most definitely a safety concern. If I hadn't went right on time, I could have had a blow out. My tires have been properly rotated, and not driven in some bad way. It is also an environmental problem because I am throwing away perfectly good tires that are worn thru on the insides

After owning the car for 3 years and putting a little under 50K miles on the vehicle, I have had to change my tires twice now because the inner tread would go bald after 20k miles or so. I had to alignment checked and the dealership said it was within spec. I have kept up with the tire rotations as well and the suspension and shocks are working as well. I believe the problem is that the camber/toe in and toe out specs are too wide that it allows for the tires to wear unevenly.

The contact owned a 2021 Ford Mustang. The contact stated that while driving at highway speeds, the steering wheel independently veered in the right direction causing the contact to crash into a barrier without warning. The air bags deployed upon impact. The contact sought medical attention and was treated for lacerations and bruising to the left eye. A CT scan was also performed which ruled out any further injuries. A police report was not filed. The vehicle was towed from the scene to a local dealer where it was deemed a total loss. The manufacturer was notified of the failure and was informed that there were no recalls on the vehicle. Upon investigation, the contact discovered NHTSA Campaign Number: 24E055000(Steering) which was linked to the failure. The failure mileage was 5,800.

The contact owns a 2021 Ford Mustang. The contact stated while starting the vehicle, the air bag warning light illuminated. The contact stated that the onboard App diagnosed the vehicle and related the failure with the air bags knee bolster. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 22V083000 (Air Bags). The manufacturer was contacted and confirmed that the vehicle was not included in the recall. The failure mileage was approximately 5,000.

The contact owns a 2021 Ford Mustang. The contact stated that while the vehicle was parked while closing the convertible top, the driver’s side rear window failed to close. No warning light was illuminated. The contact stated that the failure had occurred to the rear passenger’s side window when the vehicle was first purchased and was repaired under warranty. The vehicle was taken to the dealer where it was diagnosed with a defective driver’s side rear window power motor. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,800.

Check engine light keeps coming on even after dealer says it is fixed. Keeps throwing codes evaporative emission system problem.

The contact owns a 2021 Ford Mustang. The contact received notification of NHTSA Campaign Number: 23V727000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Failure to repair NHTSA Recall Number 23V727 Summary ON YOUR VEHICLE, THE BRAKE SYSTEM WARNING INDICATOR MAY NOT ILLUMINATE IF THE BRAKE FLUID IS DEPLETED FROM THE BRAKE FLUID RESERVOIR. Safety Risk THIS MAY RESULT IN NO BRAKE SYSTEM WARNING INDICATOR WHEN THE BRAKE FLUID IS BELOW THE RECOMMENDED LEVEL IN THE MASTER CYLINDER BRAKE FLUID RESERVOIR, WHICH MAY INCREASE THE RISK OF A CRASH.

The contact owns a 2021 Ford Mustang. The contact received a notification through a ride sharing app that the VIN was included in NHTSA Campaign Number: Awaiting# (Service Brakes, Hydraulics) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Rear view camera is not working and the infotainment display is freezes up every time after starting the vehicle. The entire infotainment system is inoperable until next ignition cycle. The key SAFTEY concerns is rear view camera doesn't work at all. This is huge issue to drive and park the car safely. Problem is happening for past one month and could not able to use the vehicle safely. Ford service is very bad and cant event schedule a service to check the issue. trying all options. This problem has been happening for 3-4 months intermittently and past 6 weeks its happening always.