Ford Fusion Energi Plug-in 2019 — Problemas reportados

National Highway Traffic Safety Administration Office of Defects Investigation / Vehicle Safety Hotline 1200 New Jersey Avenue SE West Building Washington, DC 20590 RE: VEHICLE SAFETY COMPLAINT 2019 Ford Fusion Hybrid Ford Recall 23S33 / NHTSA Recall 23V440/June 16, 2023 To Whom It May Concern: I am submitting this correspondence to formally document a potentially serious safety concern involving my 2019 Ford Fusion Hybrid, which is subject to Ford Recall 23S33 / NHTSA Recall 23V440. I have made multiple attempts to have the outstanding recall completed through AutoNation Ford Wolfchase, located at 7925 Stage Road, Bartlett, Tennessee 38133. During previous attempts to schedule the recall repair, I was advised that parts would need to be ordered and that the dealership might need to retain my vehicle for more than two weeks. I was told I would be contacted when the required parts became available. However, I did not receive the promised notification that the parts had arrived or that the repair could be completed. During this period, my vehicle displayed an “Extreme Overheated” warning during normal operation. I reported this condition to the dealership. On [XXX], I brought the vehicle to AutoNation Ford Wolfchase after experiencing an additional serious condition involving the 12-volt battery and an extremely strong sulfur/rotten-egg odor. The odor was severe enough to be readily noticed by dealership personnel and mechanics when the vehicle arrived. Their reaction to the odor caused me additional concern about whether the vehicle had been safe to operate. I am concerned that I was operating a vehicle with an unresolved safety recall while simultaneously experiencing overheating warnings and, ultimately, an abnormal battery/charging condition accompanied by a severe sulfur odor. I understand that a technical inspection is necessary to establish whether these conditions were caused by or related to Recall 23S33/23V440 I have mailed out a certified letter INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Fusion. The contact stated that while driving approximately 30 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking the head gasket, which allowed coolant into the cylinders. Additionally, the message "Coolant Low - Overheating Soon" was displayed, and there was black smoke coming from the tailpipe during startup. The contact stated that the vehicle was undrivable and associated the failure with a class-action lawsuit. The dealer was notified of the failure by phone and informed the contact that there was a fee for the diagnostic test. The contact declined. The manufacturer was notified of the failure by phone and filed a report. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 57,000.

I am the original single owner of a 2019, paid-off, gas Fusion with less than 54,000 miles, a spotless maintenance record, and no accident history. The vehicle suffered a sudden, instantaneous total loss of motive power. The loss of electric power steering assist and loss of power brake assist while driving through a live intersection with no warning lights or prior engine shuddering nearly caused a severe, life-threatening, or even fatal collision. The vehicle was removed from the intersection by physically pushing it with the assistance of other passing motorists and local police. I immediately called and requested towing services through the manufacturer. Services arrived 2 hours later. They started the car with no issue and drove it onto the tow truck. No engine lights or warning lights were present; the vehicle did not stutter or shake, and the vehicle had a 1/4 tank of gasoline. The vehicle was delivered directly to the Dealership. After it stalled and once it was removed from the intersection, no attempt was made to restart the vehicle until the towing service arrived. The dealership has had the vehicle for 2 weeks and claims they cannot diagnose the cause; there are no active diagnostic codes, and they have not been able to replicate the failure regarding this potentially fatal electrical shutdown. It is completely unacceptable and dangerously irresponsible for a dealership to hold a vehicle for 2 weeks, then suggest "picking it up, add some gas" simply because they haven't found any issues and "it should be fine." I cannot, in good conscience and out of protection of myself, my family, and other motorists, continue operating a vehicle that exhibits life-threatening intermittent failures.

The 2019 Ford Fusion I owned was having issues with smoke coming out the tailpipe upon startup, eventually leading to the engine seizing causing me to trade the vehicle in.

I have an overheating problem in the engine, after visiting the dealership and repair shops it was brought to my attention that this was a constant problem with the eco-boost turbo system associated with certain ford models, I could smell a mixture of antifreeze, oil (smelling like rotten eggs) and white fumes coming from the exhaust pipe and also the air vents. This also causes the engine to overheat and triggers the check engine light.

It all started with a cylinder 3 misfire warning code, spark plugs replaced, coils replaced. Then a coolant leak. No obvious signs of a leak no cracked tubing no puddles. Just coolant leaking. Was informed I have a coolant leak intrusion and need a new engine block. I still owe $14k on this vehicle and am past my warranty. This repair is going to cost $12k. Researched and found out this is a problem for these vehicles that ford had an engineering problem with these engines.

CHARGE CIRCUIT CONDITION INDICATOR LIGHT THIS IS DEFECTIVE ELECTRICAL SYSTEM THAT LEFT NOT CORRECTED THERE IS A POSSIBILITY OF AN ELECTRICAL FIRE. THREE INDICATOR LIGHTS UNITS HAVE BEEN INSTALLED ON THIS VEHICLE, A 2019 FORD FUSION ENERGI ( KNOWN AS A PLUG IN HYBRID) ALL THREE INDICATOR CHARGE LEVEL LIGHTS HAVE BURN OUT WITHIN A WARRANTY PERIOD OF OPERATION AND FORD WILL NOT ACKNOWLEDGE FAULTY HARDWARE HAVE BEEN INSTALLED IN THIS AND OTHER VEHICLES’. FORD REFUSES TO ACKNOWLEDGE WARRANTY REPLACEMENT OR QUALITY ISSUES WITH THIS DEVICE. THIS IS A PLUG IN HYBRID SYSTEM USING A HIGH VOLTAGE BATTERY.

my shifter linkage bushing broke on my 2019 fusion when i went to put car in reverse leaving me stuck in the middle of a road. This is a known issue but the recall isn’t for later year fusions even though it has the same failure and defective bushing.

my shifter linkage bushing broke on my 2019 fusion when i went to put car in reverse leaving me stuck in the middle of a road. This is a known issue but the recall isn’t for later year fusions even though it has the same failure and defective bushing.

Known Coolant intrusion issue came up with the 2.0 Ecoboost. Began to lag on takeoff causing unsafe acceleration profiles. Took to dealership who confirmed poor design was the root cause.

Bought my car in 2019. Was unaware of coolant intrusion problem on my vehicle. Check engine light came on and mechanic just quoted me $13,000 to fix.

While driving we noticed the engine light came on so we took it to our local mechanic. He said we were leaking coolant and it was too extensive fro him to fix so he suggested we put coolant in every few days. We researched the problem and found that these cars had a recall for this exact issue yet our VIN does not show it. We went to Ford Dealership and they confirmed we need a new engine as they connected the IDS. This vehicle was built at the Hermosillo plant, has the same 1.5L EcoBoost engine, and has experienced the exact coolant intrusion failure that Ford recalled or extended coverage for on other vehicles. I am asking Fotrd to reconsider my case because my vehicle has the identical defect despite my VIN not being included. My kids purchased this car for my wife and I in October 2025. I also included a VIN Report based on my VIN Number and if scroll to the bottom of that report maybe page 23 you will see the Recall.

My backup camera often freezes after I shift from reverse to drive. The screen turns blue and at time will have a live video of me driving showing what’s behind my car. Also my engine loses power and doesn’t accelerate as it should. There is a powertrain and censor error that shows due to the Che k engine light being on. I had the issue fixed once at a ford dealer however the issue was not resolved. It started up again 48 hours later.I have noticed that all other ford fusions have the same two issues and were included in the recalls but the 2019’s are not ? Please assist I have been trying to have these issues resolved for years with no success.

The vehicle experienced engine failure due to coolant intrusion into the cylinders on the engine. I've experienced engine misfires, rough running, check engine light, and I'm worried I'm going to see an eventual engine failure requiring engine replacement. The BIGGEST issue is I've had total loss of power in my engine while on a public road more than once, before the check engine light ever came on. Its terrifying. It is dangerous. And Ford is aware it is dangerous. Ford issued Customer Satisfaction Program 21N12 for certain affected vehicles due to this exact issue, but my vehicle is past the warranty so it's SOL. The failure appears to be caused by a defect in the engine design allowing coolant to enter the combustion chamber. This is clearly a widespread defect as Ford had to create their limited warranty for it. This is something that needs to be recalled for all affected vehicles experiencing coolant intrusion and engine failure because it is not safe to be on the road.

I have took it in to get it repaired about a year ago the sensor went off and got them fix but when I explain what else was happening they found nothing months down I has other people and couldn’t find the problem with my vehicle which is now a risk to drive the steering wheels gets stiff and hard to turn I have to wait for the system to kick back originally I was told it was a O2 sensor

My 2019 Ford Fusion 2.0L EcoBoost (89,000 miles) experienced a sudden, severe engine malfunction due to a known manufacturing defect. The vehicle exhibited severe engine shuddering and a harsh cold-start misfire upon ignition. A diagnostic scan revealed trouble codes P0316 (Misfire on Startup), P0302 (Cylinder 2 Misfire), and P0304 (Cylinder 4 Misfire). A mechanic verified that these codes are the result of internal coolant intrusion into the engine cylinders, exactly as documented in Ford Technical Service Bulletin TSB 19-2346. The structural design flaw in the engine block allows engine coolant to breach the cylinder head gasket area and pool inside the combustion chambers. This presents a critical safety hazard: the vehicle is at risk of sudden engine stalling while driving on public roads, a complete loss of motive power in traffic, and potential engine hydro-lock, which can cause catastrophic mechanical failure or an engine compartment fire. Ford is refusing to address this safety defect outside of warranty, leaving a hazardous vehicle on the road.

The contact owns a 2019 Ford Fusion. The contact stated that after receiving notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); that the parts were available, the local dealer was contacted, and the contact was informed that parts were still not available and were on back order. The manufacturer was notified of the issue and confirmed that parts were still on back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

My 2019 Ford Fusion has been diagnosed with the prominent EcoBoost Coolant Intrusion defect requiring a newer 2020+ redesigned engine replacement. Ford is refusing to replace it or provide any discounts even though it's clearly a engineering defect. The vehicle has just 38,500 miles in 7 years of ownership. It has been regularly well maintained & not driven hard. This is inexcusable that Ford is not standing behind their product that has a plethora of well documented failures on these particular flawed design engines, namely the 2.0L EcoBoost that came in this vehicle.

When driving all of a sudden I feel the car loose power as I accelerated the car just reeved up and slowed down to a full stop. I put it in park turned it off sat for a few minutes. Restarted the car and put it in drive the engine RPM made a reving sounds but did not engage. I had to wait for a tow truck. When the tow truck arrived he started the car and drove it on the ram and locked it in and drove the car to my home. Tow truck driver unlocked my car and drove it off the bed of his truck. The car starts and that is it. It will dive a few feet then disengage.

Engine block heater, car smoking recall 25SA4; Battery and Power Loss recall 23S33; 1.5 Ecoboost Coolant Intrusion program 21N12 leaking into engine

Misfire due to cracked cylinder wall letting coolant leak into the cylinder in the 2.0L turbo

See attached document for complaint.

Im constantly having to put coolant in. My car won’t let me update. I have to pay at a dealership which is too expensive . Also, the two plug in to charge your phone doesn’t work.

All four tires separated at the bead, catastrophic tire failure. Thank goodness they went flat in the driveway and not traveling at 65 mph on the interstate. 235/50R/17. These are 80,000 mile tires and this occurred at 35,500 miles. Purchase from Costco and when we went back they basically told us they would only warranty 20% of tire even though the warranty should have been 50%.

The vehicle experienced engine failure due to coolant intrusion into the cylinders on a 1.5L EcoBoost engine. Symptoms included coolant loss, engine misfires, rough running, check engine light, and eventual engine failure requiring engine replacement. The problem has been confirmed by Ford and is consistent with the known coolant intrusion defect affecting many Ford 1.5L EcoBoost engines. Ford issued Customer Satisfaction Program 21N12 for certain affected vehicles due to this exact issue. The vehicle has approximately 76,000 miles and is under the mileage limit referenced in Ford’s program, but Ford denied full coverage and only offered partial financial assistance toward the repair. This issue creates a serious safety concern because the engine can lose power, misfire, overheat, or fail unexpectedly while driving. The failure appears to be caused by a defect in the engine design allowing coolant to enter the combustion chamber. I believe this is a widespread defect and should be covered for all affected vehicles experiencing coolant intrusion and engine failure.

2019 Ford Fusion with 82,362 miles- just told engine coolant leaking into the cylinder walls and engine replacement is needed. Dealer said Do not drive it! This is a known problem with this model and Ford has not recalled it. Ford is aware and have sent TS Bulletins to their service departments but why NOT recall. My daughter’s safety has been at risk and now the value is worthless Or an engine replacement. I cannot reach any leadership from Ford, just a call center which is telling me nothing can be done.

transmission cable bushing failed. I see there is a recall for older models. The shift cable came off the transmission just like the recall problem had. this left my car stuck in reverse so i could not move the car or start it after I turned it off and I could not get it off the street.

Very frequently, the rear view camera will stop working, glitch and go black. Then give the message, camera is unavailable

This vehicle is another of many that is suffering from coolant intrusion due to Fords faulty design. This 2.0 has 68 thousand miles and needs a new engine. This has been a known problem for this engine between 2013 and 2019. We were sold a new car that would be reliable for years, it’s not. Now we may be out upwards of $10,000.00 for a car we just paid off a year ago.

Coolant intrusion into cylinder #2 in my 2.0L Ecoboost engine. This gives a rough engine start and a misfire code for cylinder #2 on cold starts. After warmup, the engine code is not active and misfire goes away when the coolant is burnt and sent through the exhaust. This also caused the car to overheat as the coolant was dropping to a low level. There was no indication of the low coolant level until the overheating.

Coolant intrusion of engine

See attached document for complaint.

Rear back up camera turns on when in drive or in park and when in reverse I’ll get a blue screen that will stay on till I turn the car off

The car will not shift. The bushing or shift cable is broken.

Coolant intrusion, motor destroyed by coolant due to faulty ford design

I have a 2019 Ford Fusion hybrid titanium, and it is exhibiting issues of a recall that Ford has issued for my year making model. But not specifically for my Vin. The recall is for the A.P.I.M. module and is a software glitch that although leave the infotainment system with a black or blank screen or right after using the backup camera, the backup camera will stay on the screen for some time and it states on the recall that it is a safety concern due to being a distraction for the driver on top of that, it will not remember any device I pair to it via Bluetooth, it will not remember navigation presets or any destinations I previously routed to with the navigation system. Every time I turn my car on for some reason it starts the navigation system with the route to my parents address. Also sometimes the screen will be unresponsive and unusable untill next ignition cycle. It kills my 12v battery because the screen will stay on after vehicle is turned off. This happens every ignition cycle

This 2019 Ford Fusion (2.0L EcoBoost, 6F35 transmission) has had THREE identical flexplate/flywheel failures (GSAR code 6375), each diagnosed by a different Ford-authorized dealer. FAILURE 1 (Nov 2021, 51k mi): Lost power at highway speed on interstate. Coasted to stop, would not restart. Broken flexplate. Ford repaired under warranty, reimbursed all expenses. FAILURE 2 (May 2022, 59k mi): Would not start, starter whined. Same diagnosis - broken flexplate. Ford repaired under warranty, reimbursed all expenses. FAILURE 3 (Feb 2026, 133k mi): Broke down on busy road. Police responded with emergency lights until tow arrived. Same diagnosis - broken flexplate, free spinning. Ford REFUSES repair despite confirming Customer Satisfaction Program 22N12 applies to this vehicle. SAFETY: Each failure causes sudden complete loss of drivetrain function with no warning. Failure 1 was at highway speed. Failure 3 required police response on a busy thoroughfare. The manufacturer issued CSP 22N12 acknowledging this defect. A manufacturer rep confirmed on 3/20/2026 that the program applies to this vehicle, then refused coverage citing mileage. The flexplate part was revised (suffix D to E) between failures, indicating the manufacturer knew the original design was defective. Three dealers, three techs, identical diagnosis each time. Vehicle is at dealer, available for inspection.

Dealer diagnosed coolant intrusion into cylinder 2, confirmed through a pressure test and borescope inspection. The dealer referenced TSB 19-2346.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System), and the vehicle was taken to the dealer, where the interim repair was performed because the final remedy was not yet available. However, upon following up with the dealer, the dealer informed the contact that the recall was marked as completed. The manufacturer was contacted and informed the contact that the vehicle recall history confirmed that the dealer had only performed the recall interim repair. The contact filed a complaint against the dealer with the manufacturer. The manufacturer informed the contact that the dealer would be contacted to correct the issue. The contact was awaiting a call back from the manufacturer. The contact had not experienced a failure.

Coolant leaking into cylinders on my 2019 Ford Fusion 1.5L EcoBoost—white smoke, rough idle, and wont start now. Ford's 21N12 program expired before I could get it fixed. Tons of owners report the same; it's a safety hazard.

2019 Ford Fusion equipped with the 1.5L EcoBoost engine has experienced overheating and misfire issues, linked coolant intrusion into the engine cylinders, which can lead to engine overheating and potential fire hazards. This is a KNOWN issue by Ford but they have not issued a recall, or even let me know in the 6 years that I have had the vehicle.

Coolant intrusion in engine per a diagnostic visit my local ford dealership on 1-30-26 , on my 2019 ford fusion apparently a known issue problem on the ford fusion

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V44000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the vehicle was taken to the dealer where it was confirmed that the HV battery needed to be replaced. The contact was informed that the HV battery was ordered on June 6,2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was informed that parts were on back order and there was no delivery date available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact stated that the battery was inoperable. The contact was unable to use the rapid charger. The contact was unable to charge the vehicle. The contact stated that the heated seats were inoperable. The check engine warning light was illuminated. The contact was concerned about using the vehicle. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was not diagnosed or repaired. The dealer informed the contact not to use the rapid charger. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electric System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect

The contact owns a 2019 Ford Fusion Energi. The contact received advance notice notification from the dealer that a failure with the charging system might cause the vehicle to catch on fire however, the part to repair the charging system was not available. The dealer was contacted; however, the vehicle was not repaired. The contact had not experienced a failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 43,000.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 60,000. The VIN was not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The local dealer was not contacted. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not available. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the part was available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact stated that she was unable to utilize the charging system. The contact had to use fuel to power the vehicle. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 23,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at approximately 50 MPH, the vehicle stalled. The contact stated that a triangle warning light illuminated on the instrument panel with a message to "Stop Safely Now". The contact coasted to the side of the roadway and was unable to restart the vehicle. The check engine warning light was illuminated approximately a week before the failure occurred. The failure had occurred approximately one year before the recall was issued. The dealer was contacted, and the vehicle was towed to the dealer. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated while driving 10 MPH at night, the message "System Fault" and "Safely Stop" were displayed, and the vehicle lost motive power. The contact was able to pull to the side of the road. A message advising to shift to neutral and restart the vehicle was displayed. The contact shifted into neutral(N), but the vehicle failed to restart and was in Accessory mode. The message "Shutting System Down to Save Battery " was displayed, and the vehicle shut off. There was no electrical power. The vehicle was towed to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and offered to partially reimburse the expenses of a rental. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 45 MPH, the vehicle temporary lost motive power and jerked. The check engine warning light was illuminated. The vehicle was taken to the dealer and the contact was informed the failure was related to the recall. The vehicle was not repaired because parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The approximate failure mileage was 44,000. The contact stated on 2/2/2024, her vehicle died on the freeway. The vehicle lost all power and would not restart. The Ford dealership tells stated that the vehicle will sit there on their lot until possibly the end of 2024 which is when Ford thinks they may have a “fix” for this recall issue.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.