Ford Focus 2012 — Problemas relatados

Transmission overheating warning light Transmission clutch stuck open recommended to change out “actuator A” but did not solve. Clutch fork needs replacement

The contact owns a 2012 Ford Focus. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages); however, the part to do the recall repair was denied. The contact stated that upon further inspection, the front driver’s side door failed to remain closed. The vehicle was towed to a local dealer where the contact was advised that the vehicle could not be repaired due to the passenger’s side door having cosmetic issues. The vehicle remained at the local dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 171,500.

Rowe ford came stated he checked to see it the software was there also stated there were codes and said he was done. He never fixed the software cause i have u codes that state pcm and has locked my car into limp mode which means my car is immobilized due to the bad software. They closed Out the recall on there end with out the proper Fix. It was their mobile service. I know For a fact the pcm is causing this communication issue in my car. Inlost my job due to this very issue cause it Left Me With no transportation. My car is now a brick just sitting here cause of there negligence to do the job correctly and also the mobile technician was Only here 10 minutes and that also told me he did not reflash my pcm software as the letter states for the remedy. They seemed to think i want a free Transmission fix and My transmission is fine its the pcm software Causing this lockout and a mechanic has stated it as the issue to my lockout issue. Also all i was Getting was a run around to get this resolved. Don’t like being treated like an idiot. This is the original recall safety recall 26S40/ NHTSA 26V369. It was falsely complered.

I am submitting this complaint because Ford dealers do not appear to be following Ford Motor Company's published procedure for Customer Satisfaction Program 24N07. I visited two Ford service departments in [XXX] and [XXX]. Both told me they must first perform their own diagnostic evaluation before replacing the canister purge valve (CPV) under 24N07, and that I may be responsible for a diagnostic fee if they do not confirm the issue. Both dealers justified this requirement by stating that it was mandated by Ford corporate. This appears inconsistent with Ford's XXX communication to all U.S. Ford and Lincoln dealers. The 24N07 Technical Instructions already provide a decision process: Step 1 directs technicians to check for specified DTCs, including P0443, OR determine whether the customer reports hesitation, rough idle, or loss of power. Step 2 asks whether any Step 1 condition is present. If yes, Step 3 directs the technician to replace the CPV. (PAGE 16) Nowhere in this procedure does Ford require a separate comprehensive EVAP diagnosis before replacement. Ford's labor operation also includes checking for DTCs as part of the 24N07 service. (PAGE 16) This is especially concerning because CPV-related symptoms can be intermittent. A vehicle may have rough idle, hesitation, loss of power, or a qualifying DTC, but operate normally during the dealer's diagnostic session. Under the dealers' approach, the owner may then be charged a diagnostic fee and still be denied the 24N07 repair. Similar experiences have been reported by other Focus owners online, including diagnostic-fee warnings of approximately $199, $210, $225, and $400. I ask NHTSA to review whether Ford dealers are properly implementing 24N07 and whether dealers are adding diagnostic requirements not contained in Ford's December 4, 2024 instructions. Ford 24N07: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly decelerated and stalled. The vehicle was able to restart but failed to move. The message "Transmission Failure" was displayed. The vehicle was towed to the residence and was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under the Customer Satisfaction Program: 14M02 (Transmission Control Module Extended Warranty Coverage). The failure mileage was approximately 112,200.

The contact owns a 2012 Ford Focus. The contact stated that while driving approximately 60 MPH, the check engine warning light illuminated, with an abnormal sound coming from the vehicle before the vehicle stalled. The contact stated that an independent mechanic arrived on the scene to reset the clutches, and the vehicle was taken to an independent mechanic. The contact used an OBD scanner and retrieved information that the clutch position sensor A, clutch position sensor B, the actuator control circuit, the shift control circuit, and several other unknown parts needed to be replaced. The vehicle was not repaired. The contact researched and was made aware of an unknown Customer Satisfaction Program; however, the vehicle was not included. A dealer was contacted and confirmed that the vehicle was not included. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.

SAFETY DEFECT AND RECALL REMEDY REFUSAL REPORT: My 2012 Ford Focus is actively experiencing severe safety failures matching the known defects in Ford Recall Campaign 26S40 (NHTSA Campaign Number 26V369) for the canister purge valve. While operating the vehicle, the engine suddenly stalled, creating an immediate highway safety hazard. Diagnostic scans show critical low fuel pressure. A physical inspection reveals that the fuel tank and the attached heat shield are severely warped and deformed. This structural damage is a direct result of the defective purge valve sticking open, creating an excessive internal vacuum that collapsed the fuel delivery module and tank assembly. I had the vehicle towed to an authorized Ford dealership (Apple Ford in White Bear Lake, MN). The dealership service department is actively refusing to honor or perform the mandated remedy under NHTSA Campaign 26V369. The technician stated that because a previous, legacy software update was noted in their system, "nothing more can be done." This directly violates the June 2026 re-recall mandate, which was issued precisely because previous software fixes were incomplete or improperly performed. Furthermore, the dealership is attempting to charge me an unauthorized diagnostic fee for an open safety recall inspection, refusing to inspect the physically collapsed gas tank, and making verbal, undocumented claims about frame rust to avoid performing the safety remedy. The vehicle is currently stranded at the dealership, unrepaired, and remains an active safety hazard. I am requesting that the NHTSA investigate this dealership's refusal to comply with a federal safety recall mandate and force Ford Motor Company to replace the damaged fuel system components as required by law.

My complaint is for serious safety concerns on my 2012 Ford Focus and the handling of recall 18S32 and 26S40 by Ford Motor Company. My fuel tank is visibly deformed in the exact strap area described in the recall, and I have physical proof and photographs confirming this. On XXX, a Ford technician found deformation during dispatch by local dealer to complete Recall 26S40. When I brought the vehicle to Viva Ford in [XXX], service manager and his master tech confirmed problem. They began avoiding the repair of course. Called Ford and they gave the same horrible customer service. Insistent that there were no recalls. Escalated to BBB and Ford had the audacity to simply reply that because there were no open recalls they would not be moving forward with a repair. Ford issued recall because many Focus vehicles were incorrectly marked as “repaired” by recall 18S32 years ago and they were actually never even repaired at all. Ford has publicly acknowledged these “phantom fixes.” While 26S40 is only a software patch, it does not eliminate eligibility for a tank replacement. In fact, in the service manager at the dealership even sent me official Ford literature which I will attach that states a claim can be made for related repairs needed that stemmed from these original recalls. Because the original software fix was never properly applied, my canister purge valve likely stuck open for years, causing the tank deformation that falls directly under recall 18S32 and the subsequent 26S40 where the Service Manager and Master Technician have confirmed my problem. I have never received a fuel‑tank recall repair, yet my tank is deformed and unsafe because it can fall off from my vehicle while in motion and cause me to stall abruptly. This is the safety issue at hand. Both Ford and Viva Ford dealership are refusing to repair it despite evidence and recall criteria that match my vehicle’s condition. I am appalled at their avoidance to fix my problem. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

"I am reporting a dealer safety recall refusal under Campaign 26S40 / NHTSA 26V369. My 2012 Ford Focus is completely immobilized in my driveway in [XXX] with a total transmission software lockout and zero fuel. Yankee Ford in [XXX] operates an active Mobile Service van program but explicitly refused to dispatch a technician to flash my PCM. They falsely claimed local town ordinances prevent them from operating, completely ignoring that my vehicle is located outside their jurisdiction in [XXX]. They are using false administrative excuses to deny a free, federally mandated safety repair on a stranded vehicle." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Ford Focus. The contact stated that the vehicle previously failed the vehicle state inspection due to the check engine warning light being illuminated. Additionally, the vehicle stalled intermittently while driving. The contact had to pull over, wait, and then restart the vehicle. The vehicle was taken to the dealer, who performed an unknown recall repair for the canister purge valve, but the failure persisted. The vehicle was then taken to the second dealer, Group 1 Ford of Southwest Houston (6445 Southwest Fwy, Houston, TX 77074), who performed another unknown recall repair for the canister purge valve, but the failure reoccurred. The contact later received notification of NHTSA Campaign Number: 26V369000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealers were made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

Started July 2026, my drivers side door handle keeps getting stuck open

My driver side door was working perfect until one day i went into my car and tryed closing my door but it wont close so i had to go to work while holding the door so it dosent open i favent talked to ford itself bucause om scared they will charge me a lot

The TCU/TCM has been going in and out of control. Sometimes it will work then others it will shut off. Speedometer won’t work, power steering won’t work, cruise control won’t work, etc. and when you do the transmission reset for it, it won’t work at all.

On XXX I received email from CARFAX regarding my vehicle recall "26S40 PCM REPROGRAMMING FOR FUEL TANK DEFORMATION”. I contacted Ford Cutter Hawaii answering spoke with [XXX] over the phone regarding the recall, she asked me to forward the email then she after she read the email she dismissed the information as not reliable as it came from Carfax. She will only follow up if I got recall notice in the mail. XXX my car stalled in the middle of freeway and got towed. At the time the reading of fuel is low but not empty. The car started and only run for 1-2 seconds before it died again. That is very similar symptoms described in the recall information: "Safety Risk THIS MAY RESULT IN AN ENGINE STALL WHILE DRIVING WITHOUT WARNING OR WITHOUT THE ABILITY TO RESTART AND CAN INCREASE THE RISK OF A CRASH.” End of complain. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Days after changing the purge valve on my car, because it had failed. I was driving on the freeway confident because my screen said 15 m left before running out of gas, then the engine stalled and lose power. The lights were on but the engine stopped running while driving on the freeway. Turned out I had runned out of gas but the computer was misreading it.

Group 1 Ford of South Austin, TX refused to perform door latch recall unless we purchased additional parts and service out of pocket. The door will not latch and flies open even at slow speeds.

I just recently got my fuel pump fixed and a new radiator fixed that was the knot problem wrong with my car now all of a sudden I get my car back from the shop with NO OIL I put oil even though I already just had a oil changed and my engine light is now blinking but when I bought the car it was just on [XXX] to Tallahassee and I live in eestpalm beach with no problem now my car smokes so much and auto shop Firestone says it’s my engine . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving back window spontaneously imploded

Vehicle stalls while driving at low speeds and during acceleration. The engine loses power unexpectedly in traffic and may shut off completely while in motion. RPMs increase without corresponding acceleration and the vehicle fails to shift or respond normally. Check engine light is on with fuel/emissions-related codes. Fuel gauge is inaccurate and vehicle has unexpectedly run out of fuel even when gauge showed remaining fuel. The vehicle also hesitates, jerks, and feels unstable when stopping or turning. These issues have been present since shortly after purchase and have continued for approximately one year. Vehicle is unsafe to operate due to risk of stalling in traffic.

For months in early 2025, I was unable to fill gas tank without gas pump stopping ( so gas dispensers work to prevent gas from leaking?) Got progressively worse so less fuel could be put in gas tank. I took car into dealership to diagnose and fixed on April 25, 2025. I was at risk because the car can’t be filled and then unable to operate. Fuel filler neck was broken. I meant to report earlier and hopefully others can avoid the fix. No recall listed.

For months in 2025 the car fan would continue to run for several minutes after the engine was turned off. I took the car in a two times to diagnose and couldn’t replicate . I sent video of the fan running even after short trips and in cold weather. Finally after catastrophic cooling system failure was the faulty fan module diagnosed. It was a safety issue because cooling failure causes car to stop operating properly. I was returning from the airport so the engine was cold. After a massive bill did the cooling fan module get diagnosed and replaced on May 16. There were not any safety recalls for faulty fan module. Hopefully this is reimbursable and others can have a safety recall.

While driving on the highway the sunroof suddenly blew off. The sunroof had not been opened prior. The frame bent upwards from the front, and the glass completely flew out onto the highway.

Electric power steering failed at 65,000 miles. No power assist in the steering. Trying to steer the car with no power assist is very difficult and not safe.

Beginning in approximately May 2025, the vehicle began displaying diagnostic trouble codes identified by independent auto parts retailers and service providers. These codes indicated potential issues within the engine, electrical, and powertrain systems. The vehicle was subsequently brought to a dealership for diagnostic evaluation and remained there from approximately May 15 through May 19, 2025. During this time, the dealership reported that no diagnostic codes were present and did not resolve the reported issue. However, the vehicle had recently exhibited repeatable symptoms, including entering “limp mode” and triggering diagnostic trouble codes, prior to being delivered to the dealership. Similar codes and issues were again identified after the dealership visit. The vehicle has experienced multiple incidents of entering “limp mode,” resulting in sudden loss of power and reduced drivability while in operation. This condition occurred without reliable warning and created unsafe driving situations, including the inability to maintain normal traffic flow. Due to safety concerns, the vehicle has not been driven under normal conditions since approximately May 2025 and has been limited to short, local movements only. The issue poses a safety risk to the driver, passengers, and surrounding traffic due to unexpected loss of power and inconsistent system diagnostics. The problem appears to be ongoing and unresolved. Independent diagnostic records and service visit documentation are available upon request.

The Powershift for the transmission is the issue. Got two notices about a software update and followed through with updates. When done my Ford dealership said they couldn’t do anything else and that I was just going to be like it was. I never received any more recalls or even a Class Action letter! I recently called Ford motor headquarters and they found my information and could not confirm any additional recalls to me or the class action letter that was sent to me and said that they would NOT DO anything for me! No goodwill — Thisissue from this area continues and I very concerned for my safety! Need help.

The contact owns a 2012 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn while driving. The dealer was contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 128,604.

I filled up my gas tank and a couple minutes later experienced shuddering while parked so I decided to turn the vehicle off and turn it back on but it struggles to turn back on. I then drove back home and as I was driving the acceleration was going up and down and then to 0. As i stopped on a red light the car completely shut down while the light then turned green and the check engine light, battery, and oil light came on. I then turned the vehicle off and in order to start it I had to step on the gas. I made it home but have not driven it since. I noticed there was a 19S22 recall but I spoke with ford and they said my vehicle didn’t get it but it is experiencing the same issues that the recall mentioned. There is a one time replacement for the CPV but it doesn’t cover half of what the 19S22 does and it seems to be the same problem.

The transmission begin to stall and would not shift. The motor would get to high RPMS and then shift hard into the next gear. I was able to pull over and the TCM error code popped up on the dash. I was able to get the car to the dealer. I was notified that the TCM failed and Ford would no longer cover this failed part. The car is a 2012 Focus with only 69,000 miles. Dealership is wanting $2,116.00 to fix.

After receiving program #24N07 on 12/04/2024, my 2012 ford focus was stalling out while downshifting to stops and after refueling, this happened around the 1st week of December of 2025 about a year after getting it repaired by the Ford dealership in my area. Replaced it myself this time, but sort of crazy to have to replace yet another purge valve just a year after.

Steering system failure light came on and the Rack and pinion failed with no warning while I was driving on the highway at 75mph and the steering wheel locked up almost causing a potential fatal accident.

I am the owner of a 2012 Ford Focus SE with approximately 54,000 miles. Beginning around 44,000 miles, the vehicle exhibited transmission shuddering, harsh engagement, and improper downshifting consistent with known DPS6 Transmission Control Module (TCM) defects. Prior to the expiration of Ford Customer Satisfaction Program 14M02 on June 30, 2025, I confirmed coverage through Ford’s recall website and presented the vehicle to an authorized Ford dealership on May 27, 2025 (documented in Carfax). The dealership declined repair, stating no diagnostic trouble codes or warning indicators were present and incorrectly advised that customer satisfaction programs do not expire. On December 18, 2025, while driving at highway speed, the vehicle experienced sudden loss of drivability. Traction control was disabled, hill assist became unavailable, engine RPM increased abnormally, and the vehicle stalled in traffic. The instrument cluster displayed “Transmission Malfunction – Service Now.” The vehicle would not restart and required towing from the roadway, creating a hazardous traffic situation. The dealership later diagnosed a complete TCM failure and provided a repair estimate of approximately $1,800. Ford Motor Company has publicly acknowledged widespread TCM defects in 2012–2016 Ford Focus vehicles and issued multiple recalls and customer satisfaction programs, including later supplements authorizing TCM replacement rather than software reprogramming. Despite my documented attempt to obtain service before the program deadline, Ford denied coverage solely due to expiration. Ford corporate denied goodwill assistance, refused supervisor escalation, and asserted that a TCM software reprogramming performed in 2016 at approximately 19,000 miles resolved the issue. Software reprogramming does not correct the underlying hardware defect and only delays failure. This vehicle has experienced repeated transmission-related failures under 54,000 miles and remains disabled at the dealers

the car runs without power when shifted to drive gear. It is sluggish trying to speed up. Took to Ford Dealers on a recall with that is suppose to take care of it..nothing seems to have changed. I am not sure anything was done. trans makes a rough sound starting..

The contact owns a 2012 Ford Focus. The contact stated that the rear driver’s side door failed to open as intended. The contact used force to attempt to open the door and failed. No warning lights were illuminated. The contact stated that when the vehicle was purchased, she was informed that the vehicle had an open recall related to NHTSA Campaign Number: 20V331000 (LATCHES/LOCKS/LINKAGES). When the contact retrieved the vehicle, the contact was informed that the recall had been repaired; however, there was no proof that the vehicle was under recall or that the recall repair was performed. The contact stated that several weeks later, mold was found in the driver’s seat and on the driver’s side seat belt. The contact stated that after a snowstorm, the moonroof was misty, and there was a water ring found above the interior roof. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that on a separate occasion, after starting the vehicle, there was an abnormal hissing sound coming from the vehicle underneath the driver’s side of the vehicle. No warning lights were illuminated. The contact was able to drive to the post office. After returning to the vehicle and starting the vehicle, the abnormal hissing sound persisted. The vehicle was not taken to the dealer or an independent mechanic. Upon further investigation, the contact related the failure to Manufacturer Recall Number: 18S32. The manufacturer was notified of the failures and would not confirm if the VIN was or was not under recall. The failure mileage was 129,354.

I was driving to drop my fiancé off at work when the "Steering fault, Service now" warning came on. Went home, parked the car. Start it up to go pick him up later, the wheel locked and "Steering loss, stop safely" warning came on. I just recently had my car inspected and had two new lower ball joints replaced. The one employee said my cars steering was working fine, and it was driving okay with no issues until today. Same thing just happened. You can't turn the wheel.

Experienced abrupt electrical steering motor failure. Power steering remains inoperable and available for inspection. Occurred during normal driving without warning, and effort required to manually steer was too much for my wife necessitating an emergency stop to avoid collision with oncoming traffic while trying to execute a routine turn putting us and the other vehicle in danger of an offset collision. This appears to be a known issue in FORD steering units but has only been addressed in Fusion models as a recall. The component has yet to be inspected as Ford will not pay for the repair despite the obvious ongoing safety issue, the vehicle will remain off the road for now in the hopes a recall is issued.

Everytime I go to get fuel the car will not crank it makes a terrible noise then cranks but its slow. The pressure in tank causes it to stall out.

The car started shutting down while I am driving and also hard to start after

On Friday [XXX], I was at a stop sign waiting to turn right, when it was my turn to go my car would not move at all, forward or back, the regular lights on the dash board were still on. I put my blinkers on and had all cars go around me. I turned my car off and then back on, that's when the check engine light came on. After 8 minutes of turning the car off and on, I was able to move backwards and forwards I was able to drive. I stopped at AutoZone on the way to get my car scanned. I received a report with a bunch of p-codes. I made it home, I called Ford, they didn't have any immediate appointments. The closet Ford dealership to me says they don't work on cars over 10 years old. I made an appointment at Firestone for saturday morning, they got the same P-codes and said they were all transmission problems and recommended I go to a Ford dealership or a transmission specialists. on my way home from Firestone, first my car speed felt like it was speeding up on it's on and then my car slowed down tremendously and I has to pull over, again I put my blinkers on. After 5 minutes I was able to move again, I was close to home. My car moved so slow feeling like it would stop any time, i drove with my blinkers on and made it home. On Monday my car wouldn't start up at all. A Ford that would take my car didn't have an appointment for 2 weeks. So I made an appointment with AAMCO for Tuesday and I had my car towed there because it wouldn't turn on. My safety was put at risk because I could have been driving at normal speed and could've slowed down out of know where and a car could have slammed into the back or side of me. AMMCO says it my dual input clutch assembly, actuators, forks and TCM This is my first time ever seeing the check engine light on [XXX] Ford's TCM extended warranty expired [XXX]. I called Ford's corporate customer service for help with diagnosis and repair but they said there was nothing they could do. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this car as a certified pre owned car from the Mazda dealership In mechanicsburg PA about two and a half years ago. The transmission failed and the car was unsafe to drive after 3 months from the purchase date. The Mazda dealership didn’t know how to fix the transmission as it’s a complicated process. They tried to send it to a ford dealership but they would not work on it. It took Mazda awhile to finish my transmission because they didn’t know how to fix it. Now the same exact problem is occurring two years later. I haven’t even put 40,000 miles on my car after the replacement of the new transmission. As I stated before the car is unsafe to drive and I need it for work. This brand new transmission should not be failing after only 2 years and 35,000 miles. Included files are from November 2022 when I purchased the car and from February and march 2023 when the transmission was fixed.

The contact owns a 2012 Ford Focus. The contact stated that while driving between first and second gear, the vehicle shuddered and lost motive power temporarily. The vehicle was taken to two independent mechanics, where the contact was informed that the TCM or the shift interlock actuator needed to be replaced. The contact stated that after the mechanic replaced the shift interlock actuator, the vehicle operated as needed temporarily, and the failure recurred. The vehicle was taken to the dealer to be repaired under a Class Action Lawsuit settlement; however, the dealer informed the contact that the vehicle was not covered. The dealer diagnosed that the transmission clutch was slipping, and the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the vehicle had failed to respond upon shifting to reverse(R) and failed to exceed first gear or 10 MPH. The check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 67,000.