Ford Flex 2018 — Problemas reportados

The driver side C pillar trim broke off while driving on the highway causing the debris to interrupt traffic.

I own a 2018 Ford Flex, VIN 2FMGK5D8XJBA07166, with two open safety recalls Ford cannot repair: 25SA9 (rear view camera, NHTSA 25V695) and 25SB8 (B-pillar trim, NHTSA 25V829). My rear view camera has been completely inoperative for two years — it has not worked at all since mid-2024. On 7/12/2024 a Ford dealer verified the failure (repair order 568991), over a year before Ford issued recall 25SA9 in 10/2025. On 9/10/2026 Ford left me a voicemail stating there are no updates for 25SA9 and the 25SB8 remedy is not expected until Q1 2027 — over 15 months away. I have driven 2+ years with no functioning backup camera on a vehicle Ford knows is recalled. I request NHTSA treat this as a failure to provide a timely remedy and require Ford to provide an interim remedy or alternate vehicle and accelerate the repair timeline.

There's been a recall for the rear backup camera since October of last year. Although there hasn't been any particular incidents, there's been some close calls because the fix is still not available. Any help would be appreciated

The contact owns a 2018 Ford Flex. The contact received notification of NHTSA Campaign Number: 26V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that while reversing, the rear-view camera displayed a black image. The vehicle was taken to two dealers, but the vehicle was not repaired due to parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 103,000.

Rear passenger door fails to latch properly. The door falls open on left turn.Warnings are unclear or non-existant

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image would appear blank and other times the camera not available warning message would display. The contact received notification of NHTSA Campaign Numbers: 25V829000 (Structure) and 25V695000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 150,000

Recall has not been remedied, and it has been over six months.I was told it would be remedied by june or ford would be held accountable for compensating for repairs on the.Recall. #25SA9/25v695 The recall addresses the camera for backing up witch is still not functioning in a safety risk.

Wile driving 40 mph, the right rear tire locked up and I had to counter steer aggressively to avoid spinning out and hitting oncoming traffic. The car was flat bed delivered to Ford and they recommended the following repairs. "Control Arm- Rear: rear suspension lateral links. The rear upper and lower control arms not only provide suspension travel but also secure the rear end to the vehicle." "*Tires - 4: passenger rear inner sidewall damaged."

An antifreeze leak is very hard to locate because Ford’s design placed the water pump INside the engine rather than on the OUTside, which would be more the norm. If antifreeze leaks enough, it gets into the oil and the entire engine stands to be destroyed. Our heater quit blowing warm air recently and after intently searching we discovered that we had an antifreeze leak inside of our engine, and antifreeze was slowly leaking out through a weephole in the engine. The water pump had gone bad and needed replacing. The hours required to replace this water pump are intense and they are long. Almost the entire engine needs to be dismantled in order to perform the work. Not only does the pump need changed, but so does the timing chain, hoses, seals, gaskets, tensioners and other engine parts, all at the same time, making this a VERY costly out-of-pocket expense for us elderly people who have long relied on Ford’s standard of doing what’s right by its people. In our research we found that the water pumps in Flex engines are failing, regularly, once the vehicle is close to having 80,000 miles on it. This repair most DEFINITELY should be covered by recall since it is happening so regularly. We have just been forced to pay for this repair on our own and I would like to please ask for your help in recovering what we’ve had to spend. Will you please provide contact information as to where we can reach out for assistance in this matter? Your help is VERY much appreciated! Thank you!

The contact owns a 2018 Ford Flex. The contact received a notification of NHTSA Campaign: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front driver-side B-pillar trim with the Security Key pad had detached and almost struck nearby vehicles. The contact stated that she managed to pull over on the shoulder of the road; however, the vehicle independently locked, leaving the occupants on the shoulder of the road temporarily. In addition, the contact stated that while driving at an undisclosed speed on another occasion, the front Passenger-side B-Pillar trims had detached. The vehicle was taken to a local independent mechanic, where it was repaired out of pocket; however, the front Driver-side B-Pillar trim had detached, and upon further inspection, water would intrude through the missing, failed parts. The local dealer was contacted. It was unknown whether the vehicle was diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The warning shows that the blind spot sensor is not working.

The contact owns a 2018 FORD Flex. The contact stated while using the back up camera on the vehicle it ends to shutoff randomly causing a back over prevention issue. The contact received notification of NHTSA Campaign Number: (25V695000 (BACK OVER PREVENTION) however, the part to do the recall repair was not yet available. The local dealer was/was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 60,000.

The contact owns a 2018 Ford Flex. The contact stated that while attempting to reverse the vehicle, the rearview camera became inoperable and the camera image appeared blurry. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts required to complete the recall repairs were not yet available. The dealer was contacted and confirmed that the remedy parts were currently unavailable for the vehicle, although the contact was informed that remedy parts were available for the Mustang models. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide a remedy for the recall repairs. The approximate failure mileage was 145,000.

The contact owns a 2018 Ford Flex. The contact stated while reversing, the rear view camera displayed a solid green screen. The contact stated that because of the failure, the contact almost crashed into another vehicle. The contact stated that the failure occurred intermittently. In addition, the B- Pillar on the driver's side rear door was detached. The vehicle was taken to the dealer, however the vehicle was not inspected. The contact was informed that the parts were unavailable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received recall notifications: NHTSA Campaign Number: 25V695000 (Back Over Prevention) and NHTSA Campaign Number: 25V732000 (Structurer) however the parts were unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2018 Ford Flex. The contact stated that the driver's side exterior B-Pillar trim had previously detached and was replaced by the dealer. The contact later received notification of NHTSA Campaign Number: 25V732000 (Structure). The dealer was contacted for reimbursement and informed that reimbursement would be provided when the recall remedy became available. Additionally, the contact stated that while driving 25 MPH, the passenger’s side windshield exterior A-Pillar trim detached and flew off the vehicle. The contact was able to retrieve the trim from the road with the assistance of bystanders. The vehicle was taken to the dealer, where it was inspected, and the contact was informed that there would be a charge for the repair. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was not notified of the failure. The failure mileage was approximately 40,500.

Have been waiting for several months for Ford to remedy BOTH recalls. There obviously is no important reason for them to be productive and do the right thing so this issue will likely never be resolved unless I take action and file a complaint. The two issues are not even that critical so I further don't see why action has not been taken. 1. Interior A pillars separating. 2. Back up camera screen on infotainment center.

The contact owns a 2018 Ford Flex. The contact had recently undergone head and neck surgery, and the contact was unable to operate the vehicle with ease due to a disoriented image on the display. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 127,000.

Recently, while driving on the freeway The drivers B pillar, came off and was only held on by the wires for the keyless entry. While driving on the freeway, I had to hold the B pillar until I could get off the freeway. When I called Ford, they told me to bring it in to get it looked at to proceed with the repair, but was then informed there is no parts at this time and had no time line when they would receive them. which is completely unacceptable since my B pillar is no longer attached. Also, my backup camera does not work. Sometimes it will work, but everything’s upside down and other times it just cuts out with lines across the screen.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall repairs were not completed because the parts for the recall repairs were not yet available. Additionally, the contact owned two other Ford Flex vehicles and a Ford Explorer with the same recalls associated with the VIN. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Flex. The contact stated that while driving at undisclosed speeds on city roads, a trim piece fell off the vehicle, and the contact was unable to recover the trim piece. After losing the trim piece, the contact heard road noise and air entering the vehicle through the gap. The contact received notification of NHTSA Campaign Number: 25V732000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 47,401.

The contact owns a 2018 Ford Flex. The contact received notification of NHTSA Campaign Number: 25V732000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side B-pillar trim detached. The local dealer was not contacted. The contact retrieved a temporary part at a local junk yard and attached the B-pillar trim with adhesive. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while shifted to reverse(R), the back over prevention camera intermittently shut off. The dealer was not contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 68,000.

The contact owns a 2018 Ford Flex. The contact stated that while driving 35 MPH in the rain, the windshield wipers engaged but were moving significantly fast and significantly slow intermittently. The contact stated that the driver's assist system, including the blind spot detection system, the engine auto Start-Stop system, and the lane departure systems, was inoperable. Additionally, the contact stated that the remote start system was inoperable. The vehicle was taken to an independent mechanic, where it was diagnosed with BCM failure. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 76,000.

The contact owns a 2018 Ford Flex. The contact stated that while reversing, the rear-view camera display became inoperable. The contact stated that the rear-view camera display occasionally operated as needed. The dealer was made aware of the failure; however, the contact was informed that parts were not available for the repair. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that there was an unrepaired recall on the vehicle due to a safety issue. The contact stated that the vehicle was used for transporting children. The contact received a recall notification, NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, parts were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was unavailable.

The trim on the driver's door broke in half causing it to fly into the traffic behind me.

APIM or SYNC 3 malfunction. Navigation failure and not working properly alerts, clock in car not set correctly and won’t allow owner to fix it, no audio at all, no panel touch tones, popping/cracking intermittent throughout car, Bluetooth connection drops, slow glitching screen, reverse camera displayed distortion or black/blue screen with alerts saying “camera unavailable” which already caused a collision on 10/11/2025. Vehicle was taken to ford dealership an owner was advised to wait for recall remedy unless “I have an endless wallet” to pay to fix issue. Ford dealership is aware of all issues and owner opened a case with ford company. There were no warning signs of issue until reverse camera began to malfunction in September 2025 then issues all happened after.

APIM is failing due to current recall with reverse camera. The glitching has cause many safety issues including •Navigation Fault •Cracking/popping audio •Missing touchscreen sounds •Intermittent system issues •Slow loading •Camera freezing or blacking out This has already caused a collision with my vehicle. Took it to manufacturer (Ford dealership) and they told me nothing they can do until recall has parts ready. Prior to all this, my car system was working just fine up until August 2025. No issues AT ALL.

The contact owns a 2018 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that the passenger's side door B-pillar trim had become loosened. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 100,000.

Audio throughout the entire vehicle are malfunctioning as well as the reverse camera malfunction. This has caused a collision the 11th of October. The ACM is severely malfunctioning and causing a huge safety hazard. No audio like radio, etc and alerts make sound not touch panel tones. Camera unavailable alert showed up as well as media unavailable showed on screen.

Media player unavailable alert comes on display. Touch panel tone doesn’t have sound, audio in car has no sound. Sync 3 has been updated. Problem continues as well as the rear camera issue

Rear camera malfunctioned screen showed “camera not available” didn’t alert any noise or warnings and a tree hovered slightly into parking spot and smashed in my rear window. Audio inside car malfunctioned as well (no musics, etc) and the touch pad tones stopped making sound when touched.

While driving on the Gerald R Ford Fwy in Michigan my driver side pillar with my key pad flew off and detached from my vehicle. Part flew off, hit the back window of my vehicle and almost hit another vehicle that was driving behind me. Other vehicle behind needed to swerve so my pillar from my vehicle wouldn't hit their windshield. Now my vehicle is missing the pillar piece and I need to go online and find that part and purchase the piece myself out of pocket. Current piece that we bought doesn't stay on and gets loose from time to time. In the mean time while waiting for the shipment of the part to come in my door part was open and covered in the elements. It did rain during this wait. not too sure if there was any other damage that happened inside of my vehicle door. No warnings or visible signs or lights. Problem has not been inspected. I did not have the time or funds to take my vehicle in to a shop they would charge me too much for the issue.

The Left driver side rear suspension toe link broke on expressway, resulting in loss of control had to aggressively steer out of a spin. Car was undrivable and had to have towed and repaired, had passenger side rear suspension toe link go bad in December of 2024. Repair documentation available upon request.

Rear view camera displays upside down or distorted

My backup camera is experiencing the same issues as the rest of the recalled Ford vehicles. None of the recalls cover my year. The camera displays as upside down, and no longer has any of the digital guides it had before it flipped. When I asked the dealership they said most likely hardware and that we would need to replace the camera. I don't see why I have to pay to replace the camera when this is part of a recall for the same vehicle, just a different year. It makes me nervous in parking lots and coming out of my driveway.

The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.

The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.

The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and the contact was provided the same information as the dealer. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous