Ford Explorer 2025 — Problemas reportados

Our first occurrence happened right after we pulled out of a parking space, then proceeded to drive; only to be alerted with numerous warnings, 1. Anti-lock brake fault. 2. Hill start assist warning. 3. Anti-lock brake system fault. 4. Electronic parking brake warning. 5. Pre-collision assist not available. It particularly was a bit scary at first, because we weren't going more than 10mph starting out, and the vehicle abruptly stopped on us, as was the steering became difficult. Luckily, there were not vehicles in front or behind us. The vehicle began to jerk forward and stop hard, if we proceeded, which we could do, limping the SUV, on back streets, only 1/2 mile from dealership. Once at dealership at Ford in Seaside, California, they ran diagnostics, and re-calibrated the faulty module(s), that may have caused this. Fast forward to XXX, while at stop sign in [XXX], we proceeded at slow speed, maybe 10mph or so, and SUV abruptly braked on us and came to complete stop, with warning on instrument display. We pulled over, shutoff vehicle for a minute or so, turned back on and were able to drive again normally. We took a chance, and a few days later, drove vehicle up to the dealership (The Ford Store, Morgan Hill, California) to diagnose. They had it for a few days, and determined the Electronic Brake Booster module needed replaced and whatever they did additionally, like re-calibrations, etc. We're crossing our fingers we don't encounter problem(s). SUV is under warrantly, still, and we did purchase an extended warranty when we purchased it, new, back in XX . We're just praying this doesn't happen if we're driving at a high speed. Never had problems with our three previous Ford Explorers. Of course, these 2025s and newer ones have extensive electronics. Needless to say, my wife is scared this issue might happen again. We can't be the only Ford Explorer or Ford vehicle that might have encountered these issues? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving on a highway route on October 24, 2026 with my toddler and mother in the car. I stopped at a red light. While stopped my car lost complete power and could not be restarted (no buttons worked, lock/unlock, start button/ hazard lights etc). The police had to be contacted as even my hazard lights would not activate. The police officer and the tow truck driver attempted to start my car and failed, the car could also not be put in neutral to be towed. The car was then towed the closest ford dealer which kept my car for one full week. I was told the problem could not be duplicated and the car was returned to me with no repairs. Prior to this occurring there had been no warning lights on the dash board or otherwise. I find this unacceptable as this incident could have ended catastrophically and can happen again at any time.

While driving yesterday, I heard a loud pop sound on my roof. When I arrived home about 5 min later I checked the roof and saw no issues or visible damage. About an hour later I heard another loud sound coming from my garage. This is when I discovered that the moonroof had spontaneously shattered and cracked. There was no known impact , falling objects or anything that would explain how this happened. The fact that I heard the initial popping noise while driving and that the glass continued to fracture while the vehicle was parked raises serious concerns about a possible defect in the glass or moonroof assembly. I have since found other owner reported complaints involving spontaneous glass failures on other Ford vehicles. I'm glad that no one was in the car when the glass shattered causing serious harm.

I own a 2025 Ford Explorer Active, purchased new in April 2025. In approximately early October 2026, I noticed a significant and unexplained brightness difference between the rear taillights. The driver’s-side taillight is noticeably brighter than the passenger-side taillight when the exterior lights are illuminated. On October 19, 2026, I brought the vehicle to Ford Country in Henderson, Nevada, for diagnosis. My service advisor personally observed the difference in brightness. The technicians scanned the vehicle’s electronic systems and reportedly found no diagnostic trouble codes explaining the condition. According to the shop foreman, technicians also installed taillight assemblies from other Ford Explorers for comparison. The driver’s-side taillight remained brighter, suggesting that replacing the lamp assemblies did not correct the condition. The dealership discovered professionally installed aftermarket emergency lighting and two previously disconnected factory liftgate lighting connectors. These modifications were performed in 2025, and the remaining factory taillights appeared to operate normally for more than a year afterward. The shop foreman explained that the dealership would not continue electrical diagnostics because its technicians do not work on modified emergency-vehicle electrical systems. He did not establish that the aftermarket equipment caused the brightness difference. The vehicle is being returned without a confirmed diagnosis or repair. I am concerned that the unexplained difference in rear lighting brightness could affect the visibility or interpretation of the vehicle’s rear lighting by other motorists. The vehicle previously received an inspection under Ford recall 25C42 involving the Body Control Module C, which reportedly passed. I do not know whether that recall is related to the current condition. I am submitting this complaint to document a potential exterior lighting safety issue and request that NHTSA review whether similar

On October 19, 2026, I experienced a serious braking malfunction while driving my 2025 Ford Explorer ST at highway speed. While my foot was on the accelerator, the vehicle unexpectedly began braking repeatedly without me pressing the brake pedal. The vehicle jerked and pulsated as though the ABS was activating. When I attempted to brake, the pedal felt unusually loose and did not immediately respond to the pressure I applied. I eventually managed to slow down and pull onto the highway shoulder. This created a dangerous situation that put me and other motorists at risk. Multiple warnings appeared, including Anti-Lock Brake System Fault, Electronic Parking Brake, Pre-Collision Assist Not Available, and Powertrain Malfunction/Reduced Power. The dashboard also displayed “Park Brake Not Applied,” although I had not activated the parking brake. FordPass reported that the ABS control module was sending invalid information to other vehicle modules and that the electronic parking brake had a fault. This was the second nearly identical incident. On September 29, 2026, I experienced similar unexpected braking and difficulty controlling the brakes. The dealership diagnosed a software glitch and charged approximately $690 for a system reboot and update, which they stated was not covered under warranty. Despite that repair, the dangerous braking malfunction returned less than three weeks later. The vehicle was towed back to the Ford dealership on October 19 and is awaiting further diagnosis. I am concerned about this recurring braking malfunction and the risk of a serious collision. I request that NHTSA investigate this potential safety defect.

OUR FAMILY SAFETY A RISK BECAUSE THE CAR SEAT WAS BURNING, IT WAS SMOKING AND I GOT BURNED.

I was driving at approximately 5mph when my car suddenly slammed on breaks. The pre collision warning popped up. There was no obstical in site. Happened approximately 30 mins ago. Had immediate pain in my shoulder, neck and head.

Faulty led chip in headlight, DRL , high beam & low beams affected EXACTLY like the recalled 2026 models.. ford recommended replacement @ 2,400$ Ford should be forced to extend the recall to all affected models. This is an attempt to mitigate and minimize financial damage for ford motor company and is unacceptable

At approximately 17,000 miles the Explorer started misfiring, would not shift out of gear and check engine light would flash. Dealer replaced #1 spark plug. 1 week later the car misfiring occurred again, where #4 spark plug was replaced. 18,300 miles later, #1 and #3 spark plugs were replaced due to cracked spark plugs which caused misfire. All instances happened under engine load while merging onto freeway which caused a hazard due to lack of acceleration and reduced speed while getting onto freeway.

The contact owned a 2025 Ford Explorer. The contact stated that while his wife was making a right turn into a resident carport, the vehicle surged forward and crashed into the house at approximately 10-15 MPH. The brake pedal was depressed during the failure. The contact was following his wife at the time and became aware that the brake pedal was being depressed. The air bags deployed on the driver's and passenger's sides, steering, curtain, and footwell. The driver sustained bruises from the air bag and seat belt. The vehicle was towed. The EMT provided medical attention at the scene. A Police report was filed but the police report number was not available. The manufacturer was contacted by phone and opened a case. The vehicle was inspected and totaled by the insurance company. The failure mileage was approximately 27,954.

I was making a left hand turn with incoming traffic. I had pleanty of time to make the turn. Next thing I know my forward pre collision alarm goes off, locks up breaks, alarms started going off. It only lasted a couple seconds, but that’s all it takes to killed.

A recent over-the-air (OTA) software update deployed by Ford Motor Company to my 2025 Ford Explorer ST introduced a primary safety hazard and severe system latency. PASSENGER MIRROR FAILURE: Approximately 10% of the time upon vehicle startup, the passenger-side power-folding exterior mirror fails to unfold. This leaves the driver with no right-side mirror visibility, creating an immediate blind-spot hazard and violating FMVSS 111 visibility standards. APIM / NAVIGATION LATENCY: The software update severely degraded processing in the Accessory Protocol Interface Module (APIM). Navigation display systems lag behind the actual vehicle location by approximately 0.1 miles, causing delayed routing information and significant driver distraction. System resets (soft reboots and full master resets) fail to fix the issues. Upon contacting Ford In-Vehicle Technology support, representatives acknowledged the issue but refused to log or escalate the side-mirror failure as a safety defect.

the rear passenger door flew open while I was driving on a public road, with absolutely no warning or dashboard alert to indicate it was unlatched

Just dropped off my [XXX] and [XXX] to elementary school drove to get gas and the passenger backseat behind the driver side fell forward and slid forward. I put it back in place drove again. It did it again and it is not staying in place. I called FORD. They told me they were supposed to be a remedy for it mid September. It is mid September but I can’t have my [XXX] getting hurt with a default seat and when I called today XXX at approximately 1:20 PM mountain time the lady on the phone told me pretty much. There’s nothing that they can do about it until there’s parts to replace it even though it opposes a danger to my child. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Ford Explorer. The contact received notification of NHTSA Campaign Number: 26V122000 (Engine and Engine Cooling). The contact scheduled an appointment at the local dealer after being notified of the recall. The dealer initially stated that the part would be available within a week, but the contact was subsequently informed that the part was on backorder and there was no estimated date when the part would be available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

I am reporting recurring engine misfires involving my 2025 Ford Explorer Platinum equipped with the 2.3L EcoBoost engine. The vehicle currently has approximately 15,700 miles. The first incident occurred approximately five months ago. The check-engine warning appeared and the vehicle was diagnosed by an authorized Ford dealership with DTC P0303, indicating a cylinder 3 misfire. The cylinder 3 spark plug was replaced. A second misfire subsequently occurred at approximately 15,700 miles. The vehicle again exhibited an engine misfire/check-engine warning and was transported through Ford Roadside Assistance for service. An authorized Ford dealership diagnosed DTC P0301, indicating a cylinder 1 misfire. I was advised that the cylinder 1 spark plug was physically damaged and that a portion/cap of the plug had broken off and was not present. I am concerned because this represents two spark-plug-related misfires involving two different cylinders of the same engine within approximately five months and at relatively low mileage. Ford has issued technical service information addressing P0301-P0304 misfires on certain 2025 Explorer vehicles equipped with the 2.3L EcoBoost engine. I am not claiming that this establishes the cause of my vehicle's failures; I am reporting the recurring condition so NHTSA can document it and evaluate it alongside any similar reports. Both incidents were diagnosed by authorized Ford dealerships. Repair documentation and manufacturer/dealership correspondence concerning the incidents have been retained and can be provided if requested. The vehicle/component may be available for further inspection if requested, subject to its current repair status.

On XXX, my 2025 Ford Explorer Platinum experienced a complete unexplained no-start failure while approximately six hours from home. The vehicle had less than 1/4 tank of fuel but was not empty and was parked on a slight decline. It remote-started normally and ran for approximately 10 minutes before automatically shutting off. Afterward, it would not restart, repeatedly displayed "Accessory Power Only," and later displayed and audibly announced "System Failure, Contact Dealer." Multiple jump-start attempts failed and the vehicle required towing to Lugoff Ford in [XXX]. Lugoff Ford documented fuel and transmission-related codes and initially advised that the vehicle appeared to need a transmission replacement. That explanation later changed, and the vehicle was returned without an identified cause or repair. I subsequently took the vehicle to Cleveland Ford in [XXX] for a second evaluation. Their repair order specifically states that Ford connected data showed a fuel-pressure code on the day of the failure, but they found no active DTCs and could not duplicate the condition. The vehicle was again returned without diagnosis or repair. I am concerned that an intermittent defect involving the fuel system, transmission controls, electrical system, software, or related components could cause another sudden disabling event. Two Ford dealers have evaluated the vehicle, evidence of the original failure exists, and the underlying cause remains unidentified and unrepaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2025 Ford Explorer. The contact stated that while the vehicle was parked, the vehicle was started and the doors were unlocked and the contact walked over to the front passenger’s side door to put her purse inside the vehicle; however, after the contact walked over to the rear driver’s side door to place a child into the car seat, the doors inadvertently locked and the child was trapped and locked inside the vehicle. The key fob failed to operate as designed, and the contact was unable to unlock the doors. The contact broke the rear driver’s side window to remove the child from the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer, and the dealer stated that the failure might be related to a software malfunction; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,000.

The contact owns a 2025 Ford Explorer. The contact stated that while driving 50 MPH, the brake pedal was depressed; however, the vehicle failed to stop as intended. The vehicle crashed into the driver's side of another vehicle. The air bags failed to deploy. The vehicle was towed to a local tow yard. The contact was transported to the local medical center for medical attention. The contact sustained bruises and contusions during the crash. The contact sustained a continuous headache after the crash. The contact was receiving continuous medical treatment. A Police report was filed. The vehicle was scheduled for an inspection by the insurance company within days. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 20,000.

Steering fails to self-center after slight bear-left such as lane change manuver or steering to track a gentle left bend in road, typically holding ~10 degree left position of the steering wheel. Center feel is "notchy." Behavior is almost completely a bear-left problem and only a slight similar behavior in bear-right condition. Self-centering from hard left seems to be correct in fully returning wheel to center. This behavior has been confirmed by many owners' complaints posted online, and is a problem unique to the Explorer model and 2020+ generation. Video demonstrating problem while driving: [XXX] Explorer ST Owner Forum post confirms similar behavior by others: [XXX] My dealer is treating this as "not a problem, they all do this." No other vehicle in my life (dozens) has ever exhibited this behaviour of steering not returning to center while moving. After delivery I returned the car almost immediately to the dealer on noticing the steering just felt "weird." They found nothing. I narrowed the behavior down to the specific circumstance of bear-left and notchy on-center feel, returned it again, and again they found nothing. With ~3000mi, no change in behavior --"break-in" is long past. I know how to correct for the issue, but if I loan out the car? While it can be called a fit and finish flaw, on the outside it could be a safety issue for unfamiliar drivers. Answers to General Guidelines questions >>> Dealer has identified no failed components or need for repair after two attempts and multiple discussions of the problem. >>> Safety? Issue results in fatigue after long use of the vehicle. Drivers unfamiliar with non-return-to-center behavior may not give the neccesary corrective input to return steering to center. >>> Two dealer repair visits, both inconclusive. >>>No warning lamps etc. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This vehicle was a rental car. The rear door opens and closes at random times. On multiple occasions even after locking the car, we would come out to the door being open. The door came down on its own and smacked my wife as well as hitting my [XXX] daughter in the head. While driving down the highway that rear door decided to open on its own putting my family in immediate grave danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On repeated occasions the vehicle’s braking system has malfunctioned without driver input, including uncommanded automatic brake engagement at highway speed and, most recently, a failure of the braking system to respond as commanded. These malfunctions occur without warning and directly impede my ability to control and safely operate the vehicle. On at least one occasion the malfunction occurred while I was driving on the highway with my three minor children in the vehicle and nearly resulted in a major collision.

On XXX at approximately 4:30pm, while driving through a parking lot (between 5-10mph), I tapped my brakes and then the parking brake activated and caused several errors on my dash, such as the ABS light, a brake failure error, a service Advance-Trac error, and others. The brakes became incredibly stiff and would not work when I pressed them. The car would continue to roll and stop randomly. I was able to pull into a parking spot out of traffic and when attempting to disable to parking brake, it would not work. I had to attempt to disable it, turn off my car, and then turn it back on. After a few seconds, the parking brake audibly unlocked and then my brake pedal became usable again. I called Two Rivers Ford in [XXX] the next day and they advised that they would look at it, but it would be the end of July before they had a service loaner available. I brushed it off as an electrical glitch. On XXX at approximately 7:30pm, my car did the exact same thing again while coming to a stop on a highway. This again occurred around 10mph. I was able to get off the highway and reset the parking brake again by turning the car on and off and was able to begin driving again with no issues. On XXX I called the same dealership again and they were able to provide me with an emergency service loaner same day due to the urgency of the situation. They advised that this had happened to 5 other Explorers in the country prior, the first step is to reset the ABS Module, if that doesn't fix it, they will replace the brake booster. On XXX at approximately 9:45am, while braking prior to turning in an intersection, at approximately 30mph, the same issue occurred again. This time I rolled into the middle of the intersection, because my brakes wouldn't work. On XXX, I called the dealership and they provided me with another service loaner to attempt to replace the brake booster. This is a major safety issue due to loss of brakes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When going around a curve the steering wheel is sticking on the right. I have to tighten my grip on the wheel and manually straighten the wheel. This happened to me several times today on my 50 min trip. This was very frightening to me making me scared the wheel would stick and I have no control of the car while driving. I purchased this car on sat June 27. It just started today July 3. I am planning to take it back to the dealership on Monday.

The Speed Sign Recognition feature misread a "CC" cross road sign as being a 60mph speed limit sign and caused the Predictive Speed Assist feature to change the speed control set pont from 25mph to 60mph while in town and in a school speed zone. The abrupt change in speed control setting caused the vehicle to aggressively accelerate without warning and without driver input. The issue has been reproduced many times with many new vehicles at multiple locations. It is consistent.

For the second time now, When changing out wiper blades, the wiper arm has sharp points which easily allow the arm to shatter the windshield. To change the wiper you have to push a button and pull quite hard which can easily cause the wiper arm to slip out of your grasp . This can cause the arm to shatter the windshield even at an inch away.

While driving the infotainment center will randomly go black and loose all function. Eventually only the defrost icon will show up and if I stop and go into reverse , there is a delay for the back up camera to come on. Another issue with this happening is that if you’re using your GPS or CarPlay GPS and relying on it while in heavy traffic especially on the highway, this becomes very nerve wracking and could cause an accident if drivers aren’t sure where they are going or distracted by the blacking out of their screens.

I took my explorer in on 4-20-2026 for routine maintenance. The ford dealership perform a IPMA update. In the result the update fail and cause front, rear cameras, blind spot, lane assist, front collision, and parking sensors to fail and not work. The dealership informed they contacted ford headquarters but they have no ETA on a solution. The dearlership allowed me to leave in the vehicle that I felt very unsafe in. I have call ford headquarters and filed a complaint 5-18-2026. Still no update to the solution.

Bought my vehicle from a dealership advertised as Ford gold certified. Immediately after taking delivery of the car, the steering had an issue. Above ~30 mph the steering wheel does not reliably return to center on it's own. Forcing the driver to manually re-center the wheel. Meaning that if I take my hands off the wheel while turning, the car continues turning in that directly. Brought to the dealership immediately for servicing to fix the issue. They replaced several major components including the steering rack only to find that the issue persists. Despite all of the failed repair attempts, ford is now refusing to continue attempting to repair as they claim it's normal driving characteristics. It is not. I've driven other similar models that do not do this.

I am reporting a severe safety hazard regarding an immediate, drastic increase in fuel consumption and erratic fuel range calculations following a manufacturer recall repair. My 2025 Ford Explorer ST-Line was operating perfectly until a Ford Mobile Service technician performed safety recall 26S21 (IPMA Reset). According to official Ford manufacturer specifications, this SUV has an expected driving range of up to 501 miles on a full 17.9-gallon tank of fuel. However, immediately following this software update, the vehicle's total driving range drastically dropped. On a 100% full tank of gasoline, the dashboard's "Distance to Empty" (DTE) display now only reads 316 miles left to empty—nearly 200 miles below the manufacturer's expected capability. Furthermore, during a subsequent continuous, short 1.8-mile drive near my residence with no stop-and-go traffic, the DTE display rapidly plummeted from 15 miles down to 5 miles remaining, dropping visibly every two seconds. The vehicle is physically burning through gasoline at an accelerated, unsafe rate. This creates an immediate safety risk. If the vehicle is suffering from an uncalibrated software glitch in the powertrain/fuel modules due to the recall update, or if the procedure triggered a mechanical fault, the vehicle is at high risk of a sudden highway stall or leaving the driver stranded in live traffic due to inaccurate fuel signaling. I request that NHTSA look into whether the software installation process for recall 26S21 can corrupt engine/fuel management maps or trigger fuel delivery faults on the 2.3L EcoBoost platform.

Deputy driving the vehicle reported to Fleet of Little to no power brake assist. Fleet found ABS fault codes C0020:64:68 present and sent to the dealer. Dealer is reporting back of possible ABS HCU fault.

The tailgate on the vehicle has experienced repeated misalignment issues. The first occurrence happened at 811 miles. The vehicle was taken to the dealer, and the body shop performed adjustments to correct the alignment. Approximately nine months later, at around 7,500 miles, the tailgate became misaligned again. The vehicle is currently undergoing another adjustment under warranty to address the same issue. This repeated condition raises concern about the integrity and durability of the tailgate alignment and related components. Improper alignment could potentially affect the secure closure of the tailgate and may pose a safety risk if it were to open unexpectedly or fail to latch properly while driving.

While driving on a clear road, the vehicle suddenly applied automatic emergency braking with no obstacle present. The braking was extremely aggressive and unexpected, creating a significant rear-end collision risk and causing physical discomfort (neck strain). Immediately following the event, the vehicle displayed a “Lane Keep Assist Off” message. There were no other vehicles around me at the time, so there was not a risk of a collision this time. However, it could have caused an accident if someone was behind me. Also, the sudden braking could have easily caused me to loose control of the vehicle. I am also concerned because my vehicle has already had Recall 26S21 performed (related to the camera/ADAS system). I took the vehicle to the dealer and said Ford is working on a fix for the 4th quarter this year, but not sure what to do in the meantime.

The gear shifter gets tight to put it from park to drive and drive to park, but doesnt stay constant. Brought it in and was told that I am spinning it to fast to spin it slower. I told the dealer I do spin it slow with the same issue. They told me they will not do anything until it gets stuck. Upon doing research, I have found several others have had the same issue.

Vehicle shut down while driving. Stop safely now, red triangle on IC, and engine disabled. PCM code P1A0C:00:28 Hybrid Powertrain Control Module - Engine Disabled.

2025 Hybrid PIU/Explorer) for a CEL with PCM codes P0A1E:00:A8 for a starter/generator control module fault.

Hybrid Fault - Service charging system fault displayed. Verified concern. Hooked up IDS and checked for codes. Multiple codes in multiple modules present for engine restart, battery, and low voltage conditions. Hooked up Ford battery tester and performed battery test on both the 12-volt main and auxiliary batteries - main 12-volt battery failed at 70cca. Received warranty code: 11VBE9140L3K and ACES code: HG1HR. Replaced 12-volt main battery and reassembled vehicle. Performed BMS reset, cleared codes, and retest, OK.

I was driving on the Highway and all the sudden for absolutely no apparent reason the Passenger side door window completely shattered into small bits of glass. I check the vehicle for any damage other than the window not a scratch on the door at all I have no idea what caused the window to shatter.

Front side windows (driver and passenger side) have a quality issue that creates a distorted, wave-like view when looking out the window. This results difficulty viewing objects seen in the side mirrors. Also, when viewing anything out the side windows (ie. cross traffic) the view is distorted. Further, this makes the driver and passenger nauseated. The issue is constant and does not depend of environment, temperature, weather, or time of day. No warning lamps or messages appear. The dealer confirmed the issue, but stated nothing could be done because other Ford Explorers on-site also have the issue. The issue has also been confirmed on other Explorers in the market.

Alignment went bad 23489 miles and took to dealer. It was inspected and found out the front cam bushings and bolts were already worn out and had to be replaced both sides. Plus realignment after. Cost was 544.00 dollars had to pay because alignment from factory only goes to 12000 miles , how convenient on fords part , nothing would wear out that soon or shouldn't under normal wear. So , I had to pay. asked my service advisor and he said he has gone round and round with ford and to no end , basically ford said to bad. My advisor said ford knows and knew of this for the last few years on explorers , broncos and f150 trucks and doesn't care to want to cover the cost of repairs and or fix the problem. here's the main point , my advisor said ford knows they put less quality , inferior parts made from less strength material made parts and doesn't care. My advisor told me the after market parts are made of better material and better quality and I will never have this problem again. That said , YES , this is a safety problem if , the parts were to break or come apart , could cause an accident , crash and worse case could kill someone if this were to fail on the highway at high speeds. So , I feel Ford needs to correct this , recall all the vehicles involved and , I and many others so far should be repaid for customers having to fix this problem. As my advisor said , many others so far and ford corp doesn't care. WHERES THE RECALL. Before someone gets killed! No option but to fix as to replace the parts and get realignment to save the tires from wearing out and having to be replaced , of course at my cost! Per my work order of inspection and required repairs.

My 2025 Ford Explorer pulls hard to the left, the steering wheel feels heavy, stiff, and gets hard to steer my wife and I are constantly fighting with the car to get it to steer right and stay in the lane. If I let it, I can keep the steering wheel straight and the car will just veer to the left Into the left lane, it’s dangerous, my wife won’t even drive it anymore. Then there are times while driving on curvy roads, the wheel or the cars steering will get stuck and if I wanted to, it will stay turning on its own around corners or curves. Also when we take a turn onto another street sometimes it gets stuck again, doesn’t come back like most cars do. We have had it in the shop more than 3 times for these problems. They have replaced the steering rack/gear, done alignments, but the problem still persists we are afraid that the steering is going to get stuck, that we won’t be able to pull it back into our lane and cause a major accident. We have brought it to the dealer but say they have done what they can and need direction from Ford. I don’t know if it’s related but there has been warning lights but it said it was for the parking brake. I have even been on rides with a service manager from a ford dealership and it has happened but, without an answer from ford they could not do anything. This problem has going on for months now and the dealership can’t fix it I bought it September 2nd, 2025 I can’t remember when it started exactly, October or November but it has gotten worse and worse it seems by the day. The first time we brought it in was in December 31st, 2025 that’s when the dealership changed the steering rack/steering gear I tried to upload files to this form but they are too big

The contact owns a 2025 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle started shaking violently. The check engine warning light came on, and the vehicle lost motive power and stalled. The contact used a scanner to identify an error code. The contact was able to restart the vehicle and drove to the residence while driving 20 MPH with the vehicle shaking abnormally. Upon arriving at the residence, the vehicle lost power. The contact called Ford Customer Service and spoke with a Ford Roadside Assistance representative to retrieve the vehicle from the residence. An appointment was scheduled for the dealer to pick up the vehicle at the residence. The vehicle was taken to Ciocco Ford, but was not diagnosed or repaired; however, the spark plugs were replaced but the failure persisted. The manufacturer was made aware of the issue. The approximate failure mileage was 9,000.

On March 2nd 2026, while operating my 2025 Ford Explorer ST at highway speeds of approximately 78 MPH, the vehicle experienced a sudden, uncommanded shift from Drive into Neutral. This resulted in an immediate and total loss of motive power in live traffic, creating a life-threatening safety hazard as I was unable to maintain speed or accelerate away from surrounding vehicles. Notably, the dashboard displayed no warning lights, wrench icons, or error messages during or after the event. I was forced to coast across lanes of traffic to reach the shoulder. This is the 7th significant warranty-related issue this vehicle has experienced since purchase in May 2025, representing a substantial impairment to the vehicle's safety, use, and market value under Wisconsin Lemon Law.

I am writing to formally report a series of catastrophic and life-threatening mechanical and electronic failures in my 2025 Ford Explorer Active (VIN: [XXX] ]), purchased in Bogotá, Colombia. Despite immediately notifying the Ford Post-Sales Support Line after the first incident, the technical response was insufficient, leading to a second, more severe event that nearly resulted in a fatal high-speed collision on February 9, 2026. Incidents Summary: 1. Total Power Loss: Engine and all electrical systems shut down while in motion (40 km/h), losing steering and braking assistance. 2. Brake System Failure: At 70 km/h, The vehicle presented a multi-system failure of sensors, audible alarm and illumination of warning lights (ABS, Traction Control, Pre-collision Assistant, hill start assist not available, check brake system, BRAKE, ESC check, driving modes not available). the vehicle experienced a total loss of brake pedal response followed by a sudden, uncontrolled autonomous "hard braking" event. This happened on a high-traffic highway (Autopista Norte). Global Safety Concern: I am formally requesting a Global Technical Investigation into this unit and the 2025 Explorer Active series. The failure of the electronic brake booster and the total system shutdown represent a "Product Liability" risk that could lead to mass-casualty events. I demand: • Direct intervention from Ford Global to Ford Colombia. • A formal safety alert or recall investigation for similar units. Sincerely, [XXX] MAIL [XXX] bogota colombia phone [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle failed the inspection related to Recall 25C42. Since owning the vehicle, I have experienced repeated intermittent failures of multiple safety and driver-assistance systems, which raise serious safety concerns. The Pre-Collision Assist system has activated without any apparent reason on four separate occasions, including situations where there were no vehicles, pedestrians, or obstacles present. These unexpected activations are alarming and could increase the risk of a collision. I fear for my safety when driving the vehicle due to these unpredictable safety system activations. Additionally, the Rear Cross Traffic Alert system functions intermittently and does not activate consistently when vehicles are present, further reducing confidence in the vehicle’s safety systems. While driving, the vehicle’s phone connectivity system has disconnected unexpectedly, and during these events the GPS/navigation system became unavailable, preventing the use of turn-by-turn directions. These failures occur while the vehicle is in motion and contribute to driver distraction and safety concerns. The vehicle was inspected for Recall 25C42, and I was informed that the required repair cannot be completed because the replacement part is on backorder until June. As a result, the vehicle continues to be operated with known and unresolved safety-related defects for an extended period of time. These issues occur intermittently and without warning, making them difficult to reproduce or diagnose. Due to the ongoing malfunction of critical safety systems and the delay in recall repairs, I fear for my safety while driving this vehicle.

While using Ford Blue Cruise, the Blue Cruise system failed to maintain lane control and fought the driver's steering wheel input, resulting in the vehicle colliding with a traffic cone. I have had 3 other instances where Blue Cruise has randomly jerked me toward the shoulder or an exit ramp, this is the first time colliding with anything. Only damage to the vehicle from this incident is a ripped fender well liner, there are some markings on tire sidewall but no damage. Certainly could have been worse. The cone collision happened on Interstate 79 Northbound at MM101 in West Virginia. I have had lane jerking happen with Blue Cruise twice Northbound at MM105, and once Southbound at MM118. The system is on by default, I am trying to figure out how to turn it off to prevent future safety issues.

Ever since I bought that vehicle, it's had system malfunctions. I received three letters directly from Ford explaining the problems this vehicle had or could have. But he and the dealerships, where I took my vehicle for repairs, never did them. They always denied that it had any problems and said that my vehicle was new and had nothing wrong with it.

Car was parked on a driveway, decent grade, with 50 miles left to empty (no low fuel light on). Facing downward. Car did not turn over. Had to use manual override to put vehicle into neutral and coast to a more level area and start it up. Seen this issue posted on the Explorer ST Facebook group multiple times, so I was lucky I knew what the issue is. Most other people would be stranded. There is a flaw in the Explorer's fuel tank system that will not allow the car to start if fuel level gets below a certain threshold when parked facing down a steep street or driveway.