Ford Explorer 2018 — Problemas reportados

2018 Ford Explorer FWD, approximately 112,000 miles. For over a year, the automatic transmission has intermittently shifted into neutral on its own while in drive. The gas pedal can be pressed but the vehicle does not accelerate, even though it is still in gear. The problem has recently worsened. The transmission now clunks and at times fails to engage a gear, acting as if it is in neutral. COMPONENT: Automatic transmission (6-speed). Exact cause UNKNOWN. My best assessment is a fault in the valve body, solenoids, or internal clutches. The vehicle is available for inspection upon request. SAFETY RISK: Loss of power while in gear happens without warning and can occur in traffic, at intersections, when merging, or when crossing lanes. This creates a serious collision risk for me and other drivers. I cannot predict when it will happen. CONFIRMED BY DEALER OR SHOP: UNKNOWN [update if any shop has confirmed it]. INSPECTED BY MANUFACTURER, POLICE, OR INSURANCE: [No, or update]. WARNING SIGNS: No warning lamp or message that I recall [update if different]. First symptoms appeared 1 year ago. I request that NHTSA review 2018 Explorer transmission complaints of neutral-out and power loss. Inspected by manufacturer, Tuttle - Click San Juan Capistrano CA, provided a diagnostic test on the transmission and found nothing to be wrong with the electronics, and I asked for them to reset any software updates, and was told nothing was updated, but we can get the details in writing from Member ID 1212521954 Warning lamps or symptoms: The wrench comes on from time to time, then goes away. The first symptom was the intermittent neutral and loss of throttle response about 12 months. The symptoms have since progressed to clunking and failure to engage a gear. I am requesting that NHTSA review complaints of 2018 Explorer transmissions shifting to neutral and losing power, and that Ford be asked to address this condition.

I own a 2018 Ford Explorer XLT with a defective rear passenger seat belt that does not retract properly. The seat belt remains loose instead of retracting back into its housing, creating a serious safety concern. This seating position is used by my young child, and I am concerned that the seat belt cannot properly restrain or protect an occupant in the event of a collision. I have brought this issue to the attention of a Ford dealership multiple times and requested that it be repaired. However, the problem has not been resolved, and the seat belt remains defective. I am concerned about the potential for serious injury in an accident due to the seat belt failing to function as intended. I am requesting that this safety defect be documented and investigated.

My steering wheel is turning 360 degrees. My tires are not always turning with the steering wheel. This may become dangerous and would like to know if the 23S63/2023-678 recall is affected with my 2018 Ford Explorer? If it is not affected with the recall above could this be considered a recall? Thank you.

The water pump has failed

MY VEHHICLE HAS BEEN TESTED BY FORD SERVICE CENTER AND FOUND TO BE AFFECTED BY THE FACTORY DEFECT THAT ALLOWS COOLANT TO LEAK CAUSING A CATASTROPHIC ENGINE FAILURE WHERE THE ONLY REMEDY IS A NEW ENGINE BLOCK. MY VEHICLE HAS 69919 MILES. THE PROBLEM WAS RECOGNIZED WHEN THE VEHICLE BAGAN TO MISFIRE CAUSING THE CHECK ENGINE LIGHT TO COME ON RESULTING IN EXPENSIVE DIAGNOSTICS. FORD HAS PUT MY SAFETY AS WELL AS THE SAFETY OF MY PASSENGERS IN JEOPARDY BY KNOWING BUT NOT DISCLOSING THIS FACTORY DEFECT THAT CAN BECOME CATASTROPHIC AT ANY GIVEN TIME. SERVICE ADVISORIES WERE SENT OUT TO EMPLOYEES BUT NO NOTIFICATION TO CUSTOMERS.

Exterior B-Pillar Applique / Door Trim Panel with keypad: The exterior B-pillar trim piece on the driver side front door frame has experienced catastrophic adhesive failure and clip breakage, detaching at the top portion while driving. This plastic trim is flapping at highway speeds and is at imminent risk of completely flying off the vehicle. I'm sure this will be issue with other 3 doors at some point soon. This creates an immediate road hazard for trailing vehicles, motorcyclists, and pedestrians who could be struck by flying debris. It also distracts the driver due to severe wind noise and vibration. This identical structural failure is currently under active safety recall for 2016–2017 Ford Explorers under NHTSA Campaign Number 25S53 / Ford Recall 25S53. My 2018 model utilizes the exact same door frame and exterior trim engineering design, and is suffering from the identical defect. The manufacturing window for this known defect needs to be expanded by Ford to encompass 2018 model years, as the original adhesive/retention clip specifications clearly fail under normal vehicle aging. Thank you in advance.

The contact owns a 2018 Ford Explorer. The contact stated that while driving 35 MPH, the accelerator pedal was depressed and the vehicle jerked. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The manufacturer was contacted by phone and made aware of the failure. The contact was informed that the repair was not covered under Customer Satisfaction Program: 20N07. The failure mileage was approximately 107,300.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at higher speeds, the front driver’s side seat belt might not prevent him from hitting the steering wheel in the event of a crash or while depressing the brake pedal to come to a sudden stop. The local dealer was contacted. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

A pillar has not been fixed by local Ford dealership. A pillars are cracked and loose

My 2018 Ford Explorer XLT 3.5L that we bought brand new from Bob Bell Ford/Glen Burnie Maryland had a water pump failure at only 72,344 miles, this was a safety concern when driving down the road that put us & others at risk. The only indication was dashboard warning that said (Engine coolant over temperature)This failure happened while taking daughter to college on 8/21/26 We had to get towed to independent service center 175 miles away & repaired at the cost of 2900.00.

At 30 to 40 mph, there is a shuttering or stutter in the transmission during acceleration. This is a problem when trying to enter traffic on the expressway (Interstate or other lanes of traffic). I have taken this to the dealer and they indicate that the transmission needs to be replaced. They indicate that there is metal shavings in the trans fluid. This is in line with similar Ford SUV and transmission problems. At this point in time there is no recall, but this matter should be address as it is in line with similar Ford transmission failures.

my transmission, like several others' I have spoken to, is about to lose reverse. The incident happened when i encountered a problem on the road and was UNABLE to put my car in reverse. I have taken it to several dealerships and nothing is ever done, it's been going on for years. Well now it's become more of a safety hazard since I do transport my children in the car.

The contact owns a 2018 Ford Explorer. The contact stated that while driving 55 MPH, the vehicle veered off the road toward the passenger’s side. The contact turned the steering wheel; however, the vehicle became uncontrollable, crossed into the opposite lane, and drove into a ditch. The vehicle was driven on a back road to the residence and was then towed to a dealer. The vehicle was diagnosed with a rear toe link failure associated with NHTSA Campaign Number: 26V101000 (Suspension). The VIN was included in the recall. The vehicle was being repaired. The manufacturer was notified of the failure but denied reimbursement for towing expenses.

IN SOME OF THE AFFECTED VEHICLES, IT MAY BE POSSIBLE THAT SOME OF THE EXTERIOR A-PILLAR APPLIQUE TRIM CLIP ATTACHMENTS ARE NOT PROPERLY ENGAGED DUE TO IMPROPER ASSEMBLY OR REPAIR. IF THIS OCCURS, THE A-PILLAR APPLIQUE TRIM, WHICH BORDERS THE RIGHT AND LEFT SIDE OF THE WINDSHIELD, MAY BE LOOSE, MISSING OR BECOME DETACHED. Safety Risk AN EXTERIOR A-PILLAR TRIM PART THAT DETACHES WHILE DRIVING CAN CREATE A ROAD HAZARD FOR OTHER ROAD USERS, INCREASING THE RISK OF A CRASH.

The contact owns a 2018 Ford Explorer. The contact received notification for NHTSA Campaign Number: 24V031000 (Structure); however, the parts to perform the recall repair were not yet available. The contact stated that in April, the vehicle was taken to a dealer for the recall repair. Although the recall database stated that the parts were available, the dealer advised the contact that the parts were unavailable. The dealer instructed the contact to return at a later date for the permanent repair; however, the dealer marked the recall as completed in the system without performing the repair. The contact had secured the trim pillar to the body of the vehicle using electrical tape. The vehicle was not repaired. The manufacturer was notified of the failure; however, no assistance was provided. The failure mileage was 140,852.

The contact owned a 2018 Ford Explorer. The contact stated that while driving at various speeds, a message displayed on several occasions instructing the driver to pull over and shut off the vehicle because the battery would shut off. Upon pulling over and turning off the vehicle, the vehicle failed to restart and required towing on several occasions. The vehicle was towed to the dealer, where a wiring failure was determined. The dealer attempted to repair the vehicle, but the failure persisted. While driving approximately 25 MPH, the infotainment screen turned blank, and a large wrench warning light illuminated. The vehicle independently accelerated, became uncontrollable, and drifted out of the intended lane. The contact regained partial control as the vehicle continued accelerating toward an embankment. The front driver's side wheel was caught in the gutter of the embankment, causing the driver's side of the vehicle to crash into the embankment. The contact's head struck the driver's side window, which was fractured, allowing branches to enter the cabin. The driver's side curtain air bags deployed for the second and third rows but failed to deploy properly for the front driver's side, causing the contact to hit her head a second time on a sail that had deployed. The contact became pinned between the driver's seat and the driver's side window area, with her hair caught and pulled in the seat belt pretensioner, causing significant pain. EMT personnel cut the contact's hair to free the contact from the vehicle. The contact was assisted from the vehicle, fitted with a neck brace, placed on a stretcher, and transported to the hospital. The contact sustained head and neck injuries, as well as a concussion. Additionally, the contact suffered from pre-existing auto-immune lumbar stenosis L1–L5, osteoarthritis L5–S1 with bone-on-bone contact, and sacroiliac joint disease, and experienced increased pain after missing a scheduled appointment for sacroiliac joint injections due to the crash. A Police report was filed but was not available. The vehicle was towed and deemed a total loss by the insurance company. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.

Failure in the adhesion of the dash cover and is available for inspection. My safety is at risk due to vision impairment from the white padding reflecting on the inside of the car window. I have not taken my vehicle to a dealer yet. No inspection has happened. The first bit of white in my vision I thought was a reflection of the hood of my car because my car is white. And I thought why as of recently is my view through the windshield all of a sudden being impaired every time I drive, I thought maybe it was sun direction or something like that. Then it worsened and the white gap became worse which is making it more difficult to see through my windshield. And recently I noticed the cause was the padding under the dash cover and the sun reflecting off of it is reflecting on the inside glass of the car.

I purchased this 2018 Ford Explorer from Speedway Motors in Murfreesboro, TN back in July 2026. Within a month I notice that the windshield was whistling. I took it back and they told me that it was a recall on the "A pillar exterior trim." I contacted the Murfreesboro Ford dealership and was told that the Ford dealership in Franklin had done a recall "check" in 2024 and it "passed" the recall. They did NOT replace seal the parts. Now two years later, the recall is supposedly not considered "open" by Ford Manufacturing. When I contacted their customer service to ask how a recall can be closed or ignored, they simply will not answer the question. My understanding is that a recall technically can not be "closed" if it a safety issue. In this case, the trim pieces come loose and become a road hazard. The pieces are not attached correctly or completely and the adhesive comes apart. This allows the trim and even the windshield to come off while driving down the road. There are hundreds of complaints and threats of class action lawsuits on line where people had to wait two years for the dealership to get the parts and replace them. Some people ended up ordering the trim pieces from Amazon and doing the work themselves. I do not feel it is my responsibility to have to fix this issue when clearly it is a safety recall by Ford. They should be held responsible for the repairs. If the windshield or trim were to come off and damage another car or injure someone, I would be held responsible. I am able to provide photos or bring the vehicle to any office for inspection if requested. I am happy to help in any way. Especially if I am able to get a resolution with this situation. I do not have money to fix this and do not want to report it to my insurance. Date of recall was January 2024 as far as I can tell. It was checked by Franklin Ford also in 2024.

The contact owns a 2018 Ford Explorer. The contact stated that upon taking the vehicle to the dealer for service, the contact was made aware of NHTSA Campaign Number: 26V101000 (Suspension). The contact agreed to have the recall repair performed. The contact stated that approximately one month later, the contact discovered that the tread on the rear tires was shredding along the inner sidewalls. The vehicle was taken back to the dealer, and the tire failure was confirmed; however, the dealer stated that the work performed on the vehicle was not associated with the tire failure. The vehicle was later taken to an independent mechanic, and the contact paid out-of-pocket for two new tires and a rear wheel alignment. The contact stated that after the repair, the OBD2 scanner indicated that the rear wheel alignment was not properly performed. The contact stated that due to the failure, the tread on the new tires had started to shred. The manufacturer was notified of the failure and provided a case number. The vehicle was not repaired. The failure mileage was approximately 102,000.

The transmission is actively slipping and dropping out of gear while driving causing unexpected loss of acceleration on public roads. This represents an extreme road safety hazard. The manufacture was notified but refused to offer assistance or grace coverage immediately following a Premium CARE factory contract expiration.

On March 25, 2026, an authorized Ford dealership in Florida performed a safety recall involving the rear suspension toe links. The recall addressed a condition that Ford states can result in loss of steering control and increased crash risk. After the recall was completed, I drove approximately 1,200 miles home believing the safety defect had been corrected. After returning home, I began experiencing rear-end instability. The vehicle would sway when driving over even small bumps. I took the vehicle to another authorized Ford dealership, which confirmed the original recall repair had not been performed correctly. The dealership found problems with the rear suspension and alignment that required extensive corrective repairs, including replacement of rear suspension components and correction of the rear suspension alignment. Both rear tires had also developed severe, uneven wear and were determined to be unsafe, requiring replacement despite being only about two months old. No warning lights or messages appeared before or during this condition. I was unaware that the recall repair had been performed incorrectly and unknowingly drove approximately 1,200 miles with a compromised rear suspension after being told the safety recall had been completed. I am submitting this complaint because an improperly performed safety recall repair may have exposed me, my passenger, and others to the same safety risk the recall was intended to prevent.

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, one of the windshield exterior A-Pillar trims detached and struck the windshield. The vehicle was taken to the dealer, where the remaining A-Pillar trim was removed. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was approximately 18,600.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted and stated that parts would be over a year to for the availability. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

July 12, 2026 I returned home and parked about 10 ft from my garage. I put my car in park, turned off the motor, and went to get out, when my husband started yelling at me that the car was moving. I pumped the brake, and heard a clicking sound. The car wouldn't stop, it ran into my house. Cracking my left headlight and denting my bumper. The car was in park, and I was unable to move the steering wheel. I had no control of the car. Thank goodness no one was standing in front of me. If it had happened just a short time before when I was at a splash pad full of children, it could have killed people. I contacted Ford Motor Company on Monday and the Customer Service representative did not offer any comfort, but simply stated that "she spoke for Ford Motor Co., and there was no financial compensation programs at this time." I never asked for money. I just want to know if my car is going to act possessed again, if there is a recall, if Ford would stand by their product (my 3-4th Ford car). She was rude, and not helpful at all. I took it to my dealership, and they said that they ran multiple tests on it, and it showed nothing. However, when my husband took it into the shop, he ran the black box, 2 days before and after, and it showed several erratic messages. None of which were mentioned today, when they announced that my car was available for pick up. Mind you, my headlight is cracked and bumper is dented. It looks like there might be a similar recall: NHTSA campaign number: 23V675. Ford’s own number for this recall is 23S55 - I don't know what to do about this. The dealership seemed interested in getting to the bottom of it, but may be dropping the ball. Is it possible that this recall would be on my car?? Please advise. I wanted Ford to take care of it, however it looks like I will need to file a report with my insurance company. I would say that there was a problem with the parking system, the brake system?

The contact owns a 2018 Ford Explorer. The contact stated that the driver's side front seat belt failed to click securely into the buckle. The seat belt warning light was illuminated. The contact stated that the failure was associated with NHTSA Campaign Number: 25V093000 (Seat Belts); however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 97,000.

This vehicle was inspected by a certified Ford dealership (Premier Ford, Service Advisor: Harry). Ford Motor Company’s Consumer Affairs Department subsequently reviewed the case under Complaint ID: XXX. In their official written response, Ford explicitly admitted the root cause, stating: "the vehicle experienced a failure to the harness for the alternator which melted due to heat from the exhaust." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Dealership is not honoring active recalls due to body damage causing car to be deemed total loss by dealership and is in process of being rebuilt

The windshield wiper motor failed, causing the windshield wipers to stop operating properly. At the same time, the windshield washer system is unable to spray washer fluid onto the windshield. This significantly reduces visibility during rain and when the windshield becomes dirty, creating a safety hazard. No warning lights were displayed

While driving at highway speed on a 2-lane highway with three children under the age of [XXX] in the vehicle, my 2018 Ford Explorer experienced sudden complete engine failure with no prior warning. No warning lights, no temperature gauge change, no unusual sounds. The vehicle went from operating normally to catastrophic failure instantaneously, forcing me to sharply cross active traffic to exit the roadway. The vehicle came to rest near a train track. The root cause was internal water pump failure. Ford's design places the water pump inside the engine, causing coolant to leak internally with no external indicators and no dashboard warning until catastrophic damage has already occurred. Ford did not install a coolant level sensor in the reservoir, and the only coolant warning available is an overheating alert, which never triggered. I had taken every reasonable precaution. Two thousand miles prior, an oil change showed no coolant contamination. One week prior, I physically checked the coolant level and it was within safe range. Ford's design gave me zero opportunity to detect or prevent this failure. This is a known recurring issue. Over 86 engine complaints have been filed with NHTSA for this model year alone and Ford has been aware of this defect since at least 2007. Despite class action litigation in both Canada and the United States, Ford has not issued a U.S. recall. Repair costs exceed $9,000. I am requesting NHTSA open a formal investigation and compel Ford to issue a U.S. recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 30 MPH, the check engine warning light illuminated. The vehicle was driven to the residence and then to an independent mechanic shop, where a full diagnostic inspection was not performed; however, the mechanic suspected that coolant bubbled internally and the contact was informed that the head gasket might need to be replaced. The mechanic was unable to disassemble the engine for further inspection. The vehicle was then taken to a dealer, who diagnosed that the water pump needed to be replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 112,000.

The contact owns a 2018 Ford Explorer. The contact had received notification of NHTSA Campaign Number: 26V101000 (Suspension), and the recall repair was completed. The contact stated that immediately after the recall repair, while driving on several occasions at various speeds, the rear end of the vehicle fishtailed, and the contact lost control of the vehicle. The vehicle was taken to the same dealer on several occasions; however, the failure could not be duplicated. The contact was advised that the tires needed to be replaced. The contact purchased and replaced the tires and had a four-wheel alignment performed, but the failure persisted, although not as severe. While the vehicle was parked, the contact became aware that the tread on the rear tires was extremely worn. The manufacturer was notified of the failure. The failure mileage was approximately 118,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NTHSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

While driving out of a turn or curve, the steering does not return to center. Which may cause veering into other lanes or off the road.

Less that 100k miles and my transmission already needs replaced. Last year my engine was sputtering making my car jerk while driving went to shop they did a total transmission fluid changed but said my transmission is likely going bad it helped mostly and I had high hopes the problem was solved it was not fast forward to now my transmission went then caused the torque converter to go my car was shaking so bad while stopped and in drive in order to go i had to put my foot all the way to the floor and quickly move to the break sometimes my car would fly other times it would take so long to go that people would try to fly around me then my car would shoot forward and id have to slam on breaks and the rpm gage was all over the place while maintaining the same speed. My car should not need a new transmission at under 84000 miles. This was so dangerous. When I did a search so many reddit posts about 2018 explorers torque converters and Transmissions going bad. I'm livid. I don't have 8k to replace the transmission in a vehicle i still owe 10k on

Vehicle: 2018 Ford Explorer Mileage at Failure: 62,212 miles On [XXX] while driving my 2018 Ford Explorer, the wrench warning light suddenly illuminated on the dashboard. At the same time, the vehicle experienced a significant loss of power and became extremely sluggish in acceleration. When I pressed the accelerator pedal, the vehicle failed to respond normally and did not accelerate as expected. This condition created a serious safety hazard because the vehicle could not maintain or increase speed when needed in traffic. Had this occurred while entering a highway, crossing an intersection, or attempting to avoid another vehicle, it could have resulted in a crash. The vehicle has been inspected by McCarthy Ford. The dealership diagnosed transmission-related problems and provided a repair estimate of $6,384.94. Ford Motor Company previously issued Customer Satisfaction Programs 20B27 and 20N07 for certain Ford Explorer vehicles equipped with the 6F35 transmission. Ford's own documentation acknowledges that transmission torque converter overheating may result in low performance, lack of acceleration during launch, sluggish vehicle operation, vibration, shuddering, and related transmission concerns. These symptoms are consistent with the condition experienced in my vehicle. I reported the issue to Ford Motor Company and sent a certified letter to CEO James D. Farley, Jr. requesting assistance and a policy adjustment due to the known transmission and torque converter concerns. To date, I have not received a satisfactory response. I am submitting this complaint because the sudden loss of acceleration and reduced vehicle power created a significant safety risk while operating the vehicle on public roadways. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 65 MPH, the front Driver-side A-pillar trim detached and struck a nearby vehicle. The contact pulled over to check on the vehicle that was struck by the front driver’s side A-pillar trim and retrieved the trim piece. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 45,000.

My vehicles transmission has been replaced 2 times already (3 years apart)- now it is overheating. Absolutely no warning lights have came on at any time in regards to any of my situations - My vehicle is available for inspection at any time. When the transmission went in my vehicle, I was traveling on an interstate with my child. The dealer has confirmed replaced the transmission as it was still under the 5 year warranty - my vehicle is set to go back into the shop today to be inspected as to why it is overheating.

The airbag light shown in the attached photo came on at an unknown period of time. We did not know when this came on that it was not a normal light. This is a safety issue as there are many causes for this light to come on, and with this light being on the airbag may not deploy properly or at all during a collision. We did take the vehicle to the Ford dealership for warranty work and they did not say anything about the light on the dash. Which adds to the reason why we did not know that the light meant there was a problem. There are other airbag lights that come on in the sinners console for the passenger side airbags that are orange as well.

Attempted to make an appointment on XXX with [XXX], 2121 W Bell Rd, Phoenix, AZ 85023 phone 602-375-7400 to have the two open safety recalls completed( 26V101 & 24v031). Could not make a service appointment because the service writer said that parts were not available and had no idea of when they would be available to fix the safety recalls. Service writer indicated they COULD NOT notify me when parts were available. I was to continuously call them for follow up as to when the car could be fixed. I continue to use the vehicle in spite of the safety defects as I can not afford another transportation method. Please help me get my Explorer fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The driver side Keyless door entry pillar has come off on the highway and hit something. The keyless door entry panel came off in 2023 and Koons Ford of Annapolis charged me $ 523.00 to fix the panel. The panel has a small clip and double stick tape. Sorry, double stick tape is not going to hold up to weather variations throughout the year, wind speed and age. Terrible and dangerous design. You gave 2017 a Recall 25S53 for ford but NOT 2018

The horn on my vehicle activates (blows) when I turn the steering wheel to certain positions. I believe this to be a road hazard. Especially since I had to remove the horn relay to prevent the horn from blowing in traffic until I can get it repaired. Several other Ford vehicles have been recalled for this exact problem. Just to diagnose this problem at the Ford dealer is $170.00. Help!

The exterior A-pillar applique trim piece began detaching from the vehicle while driving. The part became loose and was hanging from the vehicle whilst in motion, at which point I safely pulled over and removed it to prevent it becoming a road hazard. The trim is now fully detached and available for inspection upon request. Upon checking Ford's official recall portal, the recall is confirmed as incomplete against this vehicle with the status "remedy not yet available." Ford's own recall notice stated parts were anticipated in the latter half of 2024 — it is now June 2026 and parts remain unavailable, representing an 18-month overrun on Ford's own published commitment. No warning was given prior to the trim becoming loose. No crash, fire or injury occurred. I am requesting this be logged as an active safety incident rather than a routine pending recall, and that NHTSA apply pressure on Ford to prioritize parts availability for owners whose trim has already physically detached while driving.

The transmission completely failed without any warning lights or any other audible or visible signs of failure. This left my stranded on the side of the road. The local dealership has told me that I do have to replace the transmission. I have since called Ford Manufacturing's customer service department who told me there are no programs available to help assist with the cost of the transmission repair. There were no lamps, messages, sounds, smells, or visual cues.

Total engine failure in the Ford Explorer XLT 2.3L ecoboost.