Ford Explorer 2017 — Problemas reportados

Received recall notice 6/2025 regarding the A pillar covers and scheduled for repair. Ford representative came out and placed black adhesive tape on the A pillars and windows but did not replace the covers. It is now 11/2026 and no word on when pillar covers will be replaced.

The contact owns a 2017 Ford Explorer. The contact stated that while entering the vehicle, the contact became aware that the driver’s side B-pillar door trim was detaching. The contact associated the failure with NHTSA Campaign Number: 25V347000 (Structure); however, the VIN was not included in the recall. The dealer was contacted and stated that the cost of the repair was not covered because the VIN was not included in the recall. The failure mileage was approximately 90,000.

About 3 years and 3 months after a Power Control Module reflash was done in March 2021 under the Customer Satisfaction Program (CSP) 20B27, vehicle was brought to Ford dealership on 06/07/2024 with mileage at 79,730 for multi point inspection due to vehicle runs rough and hard time accelerating. Diagnostic code was P0316. Service tech recommendation was to replace engine for $14,000.00 including parts and labor (declined recommendation). Brought vehicle to another dealership but found no codes. Instead replaced engine motor mounts, sparkplugs, and air filter due to noticeable vibrations. Dealership service tech inspected engine but found no abnormal findings. Went to another Ford dealership on 10/08/2026 to check Code P0299 that appeared on OBD test and for further inspection due to sluggish acceleration from full stop and slows down going uphill. Ford's guidance stated that torque converter failing due to mileage, acceleration/power loss from dead stop. Recommended fix was to replace the transmission for $8,461.03 (declined recommended service). On 10/23/2026, I picked up my vehicle from the dealership. During my return journey from the dealership, I encountered the same sluggish acceleration. A safety hazard that is attributed to a malfunctioning torque converter, a know problem for Ford. Consequently, Ford dispatched CSP 20B27 to assist in safeguarding the transmission converter from overheating. Regrettably, this intervention proved ineffective in mitigating the problem. Ford issued CSP 20N07 to extend warranty coverage of the automatic transmission torque converter for 12 months from RO date which in my case, RO date on CSP 20B27 was 03/19/2021. Despite the 12-month eligibility period not being met, my vehicle should have remained covered. Initially, Ford was aware of a transmission torque issue and was attempting to resolve it through CSP 20B27 and CSP 20N07. Currently, mileage is at 85K miles but I'm hesitant to drive due to safety concerns.

Vehicle losses power randomly during acceleration, may not stay in park without parking brake on. Shudders badly and shifts harshly decelerates without warning. Nearly has caused collision when merging onto roadways due to lack of control of acceleration, have had to slow onto shoulder multiple times.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure) however, the parts to complete the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue.

The contact owns a 2017 Ford Explorer. The contact stated that while the vehicle was parked, the passenger-side rear tire was low on air pressure. Upon inspecting the vehicle, the contact observed wires exposed on the inner tread of the tire. Additionally, the contact inspected the driver-side rear tire and observed exposed wires sticking out from the inner sidewall. The contact stated that NHTSA Campaign Number: 21V537000 (Suspension) was completed in October 2025. The contact associated the tire failure with the recall. The dealer was notified of the failure by phone. The manufacturer was notified of the failure. The failure mileage was approximately 165,400.

B-Pillar trim on drivers side detached/broke in half and flew off in traffic. Since then, electrical panel on the driver door messed with the locks. locks no longer work, back tailgate ajar warning is on (even though the tailgate is closed) unable to open to open the tailgate (stuck in lock)

This is a second complaint for the same vehicle. Complaint number 11770400, filed today, understated the failure history, and I am filing this one so the complete record is in the database. Vehicle: 2017 Ford Explorer Platinum, 3.5L EcoBoost V6, VIN [XXX]. The first turbocharger failure occurred in 2023, at under 110,000 miles, and was repaired at a cost of approximately $2,900. A turbocharger was replaced again in August 2025 at a cost of $2,895. The catalytic converter was replaced in March 2026 at a cost of $1,700. The internal water pump, which sits inside the engine and is driven by the timing chain, was replaced in April 2026 at a cost of $2,350. On [XXX], at about 138,000 miles, the turbochargers failed again, with loss of power and thick white smoke from burning oil, and the vehicle is now undrivable with both turbochargers in question. Major repairs total roughly $9,800 since 2023, with $6,945 of that in the last thirteen months alone. This is a repeating failure of the same components, and it matches the turbocharger oil supply tube defect described in recall 16V925000 for this same engine. Ford limited that recall to 1,352 vehicles, and my VIN falls outside it. Other owners of 2016 and 2017 Explorers report the identical failure outside the recall window, repeat failures after replacement, and turbo failures damaging their catalytic converters. I ask the agency to consider this complete history, and the pattern of identical complaints, in deciding whether to open an investigation, expand the recall, and compensate the affected customers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Both turbochargers on my 2017 Ford Explorer Platinum with the 3.5L EcoBoost V6 have failed. The first turbocharger failed and was replaced in 2025. On August 10, 2026, at about 138,000 miles, the second turbocharger failed: the vehicle lost power and poured thick white smoke from the exhaust as engine oil burned off, making it undrivable. Sudden power loss and heavy smoke while driving are serious safety hazards. This failure is consistent with the turbocharger oil supply tube defect in NHTSA recall 16V925000 for this same 3.5L EcoBoost engine, but my VIN falls outside that recall's range. I ask NHTSA to investigate turbocharger failures on 2016-2017 Ford Explorer Sport and Platinum models with the 3.5L EcoBoost and consider expanding the recall, and I ask Ford to provide reimbursement or support for these repeated failures.

Sudden catastrophic engine failure due to coolant mixing. This resulted in a safety issue due to time and location of the event. From online consumer reports this event happens just after 100,000 miles to the 2017 Ford Explorer SUV's and is a KNOWN event that Ford has NOT disclosed. Regular maintenance can NOT prevent this event and stopping the use of the vehicle only helps if it is immediate and the problem known. That Ford hasn't disclosed this possibility of failure nor suggested preventative measures is a safety concern.

Engine hesitated, kept hesitating/slowing down until 2017 Ford Explorer just stopped. Towed SUV to Koons Ford Service Center. Charged $200 for diagnostic assessment. Informed that oil/coolant mix due to water pump failure. Diagnose: replace Engine Long Block and Hardware and thermostat. Costing $11,195.04 for job. Never mentioned what happened to cause this. At another dealership, mechanic told us of the NHTSA Recall 25V685000 regarding this malfunction. Note: Koons Ford has had a "history" with this SUV, only working on recalls when we push the issue. Also, requiring a $200 diagnostic charge each time the vehicle is seen. This location is where we bought the vehicle.

1. Rubber is falling off the windshield and hood. This is a ford issue and they refuse to repair this. It appears to be heat related and the car was sold in an area with high summer temperatures. It is cracked and peeling at the bottom of the windshield causing rain and leaves to seep into the engine area. This could start a fire hazard if it's not repaired. Quoted me 12k to fix (more than the cost of getting another car that is less dangerous). 2. Inside auto same issue is happening with the ford installed dashcover. It is peeling back and in order to repair, they must take EVERYTHING out of the inside to repair and yes $$$$ close to 20k. Again this is a ford issue not a user issue. The dash cover is black and underneath it is white. Driver is unable to fix on own. Both of these are Ford defects that Ford should step up and repair.

The back up camera is cloudy with very limited visibility at night. My safety is at risk backing the car up. Yes available for inspection. I have told the dealer. I am unsure if they actually looked at it at night. This issue has been happening for a few years and now it is much worse. I learned of this sight to report it to. There are no lights or warning lamps.

Ford Safety Recall 24S02 was previously recorded as completed on my 2017 Explorer after this dealership inspected the A-pillar moldings. The recalled A-pillar molding subsequently became severely loose and detached while I was driving on the highway. I am concerned that the recall inspection/remedy may not have been properly performed before the recall was reported completed. The dealership initially attempted to charge me for replacement and is now submitting the matter to Ford for review. I am requesting review of the dealership’s original recall documentation and the circumstances under which the recall was closed.

B-pillar is coming off, not allowing keypad to lock/unlock. Remedy has not come available in over a year.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to perform the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver's side and passenger's side B-pillar trims detached from the vehicle. The contact used tape and hot glue to reattach the B-pillar trims to the vehicle. The dealer was notified of the failure and confirmed that the part was not yet available. The failure mileage was approximately 160,000.

See attached document for complaint.

The contact owns a 2017 Ford Explorer. The contact stated that while driving 70 MPH on the interstate, the engine light illuminated and the vehicle stopped in the middle lane. The contact was able to maneuver and coasted the vehicle over to the side of the road. The instrument panel was illuminated afterwards. The contact stated that the failure was like NHTSA Action Number: DP26008 (Engine and Engine Cooling). The vehicle was towed by Firestone and then towed to the local dealer, where the engine was replaced. The manufacturer was contacted, and two letters were sent, three emails were sent to the CEO, and two phone calls were made to Ford Customer Service, who opened a case, but no further assistance was provided. The failure mileage was 55,000.

There is a driver's safety-restraint malfunction with a failure mode such that the tongue (male end of seat-belt) will not insert normally into the buckle (female end) unless the red release button is depressed. The driver buckle failure results in a failure in the vehicle's personal safety system. The component has not been inspected or confirmed by a dealer, as Ford Motor Company has indicated this will be an out-of-pocket cost replacement due to the extended warranty on this buckle no longer being applicable - Ford issued voluntary special field action 23L06 related to the driver's side buckle that expired March 31 2025.

Ford diagnosed the A-Pillar recall (Ford Recall Notice 24S02) condition on January 13, 2026, confirmed that the vehicle requires the recall repair, and placed the vehicle in the repair queue. The obstacle preventing completion of the repair is not the dealership. Rather, it is Ford Motor Company's continued inability to provide sufficient replacement parts to its dealer network. I have been advised that the waiting list for this repair is approaching 300 customers and the dealer is receiving only a very limited number of replacement parts from Ford. Based on the information provided to me, the dealership is receiving approximately three to four replacement parts at a time. As a result, the inability to complete the repair is attributable to the supply of parts from Ford, not the actions of the dealership. Ford's suggestion that I simply return to the dealer does not address the underlying issue. The dealer has already diagnosed the defect, identified the required repair, and acknowledged that the repair cannot be completed until Ford supplies sufficient replacement parts. Further, the current allocation of parts suggests that the delay may be substantial. Assuming a waiting list of approximately 300 customers and replacement parts being supplied at a rate of only three to four units at a time, many customers could potentially face wait times measured in years rather than weeks or months. While actual delivery schedules may vary, this demonstrates why directing affected owners back to the dealership does not provide a meaningful resolution when the necessary parts remain unavailable. The Ford dealer used tap to temporary repair the condition as seen in photos which keeps the A-Pillar covers from detacting while driving the vehicle.

The contact owns a 2017 Ford Explorer. The contact stated that while driving, the driver's side B-Pillar trim detached and was hanging off the vehicle with the wiring exposed. The contact used a bungee cord to secure the driver's side B-Pillar trim to the vehicle. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, and the contact was informed that the parts to repair the vehicle were unavailable. The contact was informed that the parts were unavailable until July 2027. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was unavailable. The manufacturer was contacted by phone and made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.

The contact owns a 2017 Ford Explorer. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 21V316000 (Structure); however, the failure recurred with the front and rear driver's side roof rail covers detaching. The contact also received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the driver’s and front passenger’s side door B-pillar trims had detached. The contact duct-taped the front and rear driver's side roof rail covers and the driver’s and front passenger’s side door B-pillar trims. The vehicle was taken to the dealer, and it was confirmed that parts were not yet available for the recall repair. The contact had to pay for the front and rear driver's side roof rail covers to be replaced. The manufacturer was notified of the failure by phone, and a case was filed. The failure mileage was approximately 122,000.

Ever since my B pillar came off my car my cabin lights stay on longer than usual and my trunk cant be opened, both being an inconvenience. Dealer agreed the lights stay on because of what broke off but since theres no remedy they cant do anything about it. Ive already had to purchase a battery and will soon prob going to need to again but ford will not pay for one despite it being they're fault.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the front driver’s door B-pillar trim had detached, causing the liftgate to not open as needed. The message "Liftgate Ajar" was displayed with an audible chime, and the trunk warning light was illuminated. The manufacturer was notified of the failure by phone and confirmed that parts were not yet available for the recall repair. The failure mileage was approximately 120,000.

Head on collision occurred XXX. A man was traveling east on XXX and ran the light at the intersection of [XXX]. I was heading south on [XXX] and hit his white truck. My air bags did not deploy. Also, within the last year a seatbelt was not latching properly and I had to get it replaced. In addition to repairing the roof rack cover which flew off as I was driving one day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Explorer. The contact stated that there was a crack in the front windshield and water was leaking into the vehicle. The contact was concerned about the electrical system failing from becoming wet. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure) and 26V448000 (Structure). The local was contacted in person, and the contact was advised that the parts were on back order. The vehicle was inspected, and the contact was informed that the vehicle was qualified for the repair. The manufacturer was contacted by phone and informed the contact that parts were not available.

The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V448000 (Structure); however, the parts to do the recall repairs were unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue but offered no assistance. The contact stated that while driving at various speeds, the driver’s side A-pillar trim was loosened and rattled excessively. The vehicle was not repaired. The failure mileage was unknown.

Benoit Nissan in DeRidder, LA, was contracted to perform a critical safety repair/recall on my vehicle's airbag system. The dealership charged for the completed repair, but explicitly aborted the physical installation, leaving the vehicle's Supplemental Restraint System (SRS) incomplete, non-functional, and hazardous. They attempted to return the vehicle to me with the air bag safety system compromised, creating an immediate, severe physical risk to occupants in the event of a crash. This involves deliberate service manipulation of a federally mandated safety device. They have a proven record of deceitful operations of criminal negligence and felony theft

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver’s side door B-pillar trim detached and was hanging by the wires, which became frayed. The message "Liftgate Ajar" was displayed while the liftgate was closed. The contact associated the failure with NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 71,789.

I know there is a current recall, but I have NO idea why FORD is taking almost 2 years now for a remedy. Now the trim piece under this recall is starting to separate from the driver side. This also has electrical functions (keyless entry), and is making driving the vehicle a challenge as who knows when the piece will fully separate from the vehicle. HELP PLEASE, there has to be a faster way to get this recall work done.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger’s side A-pillar trim detached from the vehicle. The contact associated the failure with NHTSA Campaign Number: 24V031000 (Structure). The dealer was contacted, and the driver’s side A-pillar trim was taped down to avoid becoming detached. However, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side B-pillar trim detached and flew off the vehicle. The contact stated that the B-pillar trim struck another vehicle. In addition, the driver's side B-pillar trim was fractured. The contact stated that the driver's side B-pillar trim was reattached but was still loosened. The dealer was made aware of the failure. The contact was informed that parts were unavailable to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, parts were unavailable for the recall repair. The manufacturer was made aware of the failure. The contact was informed that parts would be unavailable until 2027. The failure mileage was approximately 100,000.

The steering wheel sticks when going into a turn then pulls back . It’s been on going . I know they had issues and recalls with steering .

Recall hasn't been fixed since January when I purchased the vehicle

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver’s side A-pillar trim had detached from the vehicle and the passenger’s side A-pillar trim was loosened. The failure mileage was 130,000.

My 2017 Ford Explorer is subject to Ford Safety Recall 24S02 / NHTSA Recall 24V031 for exterior A-pillar trim that may detach from the vehicle. I presented the vehicle to an authorized Ford dealer, and the dealer confirmed that my vehicle is covered by the recall. However, the dealer informed me that the required Ford recall replacement part is unavailable and that they have not received these parts for an extended period of time. The A-pillar molding on my vehicle has actually detached and flown off the vehicle while driving on TWO separate occasions. Replacement aftermarket molding has not provided a reliable solution. This is therefore not a hypothetical or cosmetic concern. The failure described in Ford's safety recall has occurred twice on my vehicle. Ford's recall identifies detached A-pillar trim as a potential road hazard that can increase the risk of a crash. Despite the known safety defect and the repeated occurrence on my vehicle, I cannot obtain the Ford recall repair because the authorized dealer cannot obtain the required Ford replacement part. I am requesting that NHTSA review Ford's inability to provide a timely recall remedy for Recall 24S02, including the continuing unavailability of the required replacement parts. My vehicle currently remains subject to an acknowledged safety recall for a failure that has already occurred twice.

Driving down the highway and checkengine light came on when I was headed to work. The vehicle lost power due to misfire with engine. I check the spark plugs and there is oil all over sparkplugs and the coil packs. This is a serious issue and needs to be addressed by ford immediately, they need to put a new engine in or pay me to get this fixed.

New Tow Link replacement from recall 20S62 damage my new Tires. New redesign Toe links are unable to hold alignment and are damaging tires prematurely. I have called the dealer that performed the Service (Citrus Motors in Ontario California) and spoke with Service Manager Cesar. I told him the problem I was having to find a solution, he could not help me. He suggested I pay $280 for a diagnostic and if alignment was the problem that will go towards it. I told him I can not afford to be paying for alignment when the new part can not hold alignment. I request a reimbursement for my new tires for collateral damage from the recall and he said they do not offer reimbursements, they told me to reach out to Ford Customer Service. I reached to Ford Customer Service and they pointed me back to the Dealer. Seems like Ford does not want to take responsibility for they bad replacement parts that do not hold alignment. Seems like there are a lot of customers with this issue and are having to spend hundreds of dollars on replacing the Toe links with after market adjustable Toe Links and installing new tires and having them realigned.

I EXPERIENCED BOTH TRIM PANELS ON MY EXPLORER RIPPING OFF AS I WAS DRIVING ON THE FREEWAY POSSIBLY CAUSING THEM TO HIT ANOTHER VEHICLE. I BROUGHT MY VEHICLE IN TO THE FORD DEALER IN LAS VEGAS TO GET THE RECALL ITEM REPAIRED. THEY INSPECTED IT AND DETERMINED THAT MY DAMAGE WAS COVERED BY THE RECALL. THIS INCIDENT HAPPENED OVER ONE YEAR AGO. I RECEIVED AS RECENTLY AS NOVEMBER 2025 A LETTER FROM FORD INFORMING ME AGAIN OF THE RECALL. I CONTACTED MY DEALER SEVERAL TIMES ABOUT THE RECALL AND THEIR RESPONSE WAS THAT FORD DID NOT HAVE THE REPAIR PARTS AVAILABLE. THEY ALSO SAID THAT I WOULD BE NOTIFIED WHEN THE REPAIR PARTS WOULD BE AVAILABLE. IT IS NOW APPROACHING TWO YEARS SINCE THE INCIDENT OCCURRED. HOW LONG DOES IT TAKE FORD TO GET THE REPAIR PARTS AND CORRECT THE DAMANGE TO MY VEHICLE?

The vehicle ACM shorted and caused a fire while driving. My safety was put as risk because the car quickly filled with smoke and unbearable fumes causing me to swerve and attempt to find a safe place to pull over.

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there was a whistling sound of air coming through the A-pillar trim. The vehicle was taken to the dealer, and tape was used to seal around the A-pillar trim. The dealer informed the contact that parts for the recall repair was not available. The contact stated that the whistling sound became louder after the dealer placed the tape on the vehicle. The manufacturer was not made aware of the issue. The failure mileage was 77,303.

Begin with cliff, I was not wanting to lock or locked or start the vehicle as I was driving. I stopped at the light vehicle started shaking, and as I drove through the light to pull over power steering assist failure, terrain, failure, and control failure.

There are 2 recalls that have not been acted on by Homer Skelton Ford of Millington, LLC. It has been almost two years and the dealership continues to state they do not have the parts to fix the recalls. The two recalls are not indicated as active, so I’m not sure if they claimed they already fixed them in their system. The recalls are for the rubber around the windshield and the panels near the windshield.

My back seatbelts are not working and my family feels unsafe without being able to put the seatbelts on.

07/17/2026 [XXX] [XXX] [XXX] [XXX] Attn: Ford Customer Relationship Center / Service Management Ford Motor Company [XXX] RE: IMMEDIATE ESCALATION DEMAND: Safety Recall 24S02 (NHTSA Campaign 24V031000) Vehicle: 2017 Ford Explorer VIN: [XXX] Servicing Dealership: Max Ford of Butler (Butler, [XXX]) To Whom It May Concern, I am writing to formally demand the immediate escalation and resolution of an open safety recall on my 2017 Ford Explorer. My vehicle is subject to Safety Recall 24S02 regarding the detachment of the exterior A-pillar windshield molding. I have been actively waiting on a dealership backorder list for twelve (12) months. This extreme delay is completely unacceptable for a federally mandated safety defect. The exterior trim pieces on my vehicle are now actively loose. Every day this vehicle is driven, it presents an immediate structural hazard to myself, my passengers, and other drivers on the road should the plastic trim completely detach at highway speeds. Furthermore, despite Ford’s official bulletin instructing dealerships to inspect and apply interim stabilization to loose trim while parts are delayed, my local dealership has failed to offer or complete this temporary safety service. I have been forced to manually tape down my own vehicle’s exterior panels using temporary automotive tape to mitigate the immediate risk of a highway accident. I am demanding the following immediate actions: 1.COPIS Parts Escalation: I demand that Ford Corporate immediately issue a COPIS (Customer Order Processing Information System) critical part inquiry for my specific VIN to manually pull and expedite the delivery of the updated A-pillar replacement kits and retention adhesive to my servicing dealer. 2.Regional Management Intervention: I request that a regional Ford parts and service manager contact me directly within three (3) business days to provide an exact, g INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure). While driving approximately 60 MPH, the driver's side B-pillar trim detached and flew off the vehicle. The vehicle was taken to the residence, inspected, and confirmed that the driver’s side B-pillar trim was missing. The contact stated that the electrical system on the tailgate had stopped working as intended. The vehicle was taken to an independent mechanic; however, the cause of the failure could not be determined. The vehicle was taken to a dealer, where it was determined that the tailgate would not open because the electrical system was disconnected, and the trim had fallen off. The contact stated that on several occasions while driving at various speeds, the dome light remained illuminated and turned off approximately 4-5 seconds later. Additionally, while the vehicle was in reverse(R) on several occasions, the dome light illuminated, and the contact was unable to see out of the rear window. The vehicle was not repaired because parts for the recall repair was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

A strong exhaust smell comes through the cabin during acceleration at speeds higher than 35 mph. Worries us for possible co2 exposure coming through if exhaust smell can come through. But ford dealership has said it passes the recall standards. Still uneasy

This concern is related to the widespread failure of exterior paint / clear coat with Ford vehicles. What is known as "crows feet" - that is, the cracking of the clear coat - is becoming increasingly apparent on my black 2017 Ford Explorer Sport, which has been carefully maintained and garage kept for at least 50% of its life. The cracks look like sharp edges in the shape of a crow's foot left indentations in the paint. The appearance of the cracking on a metallic paint is difficult to capture with photos, but very apparent to the naked eye. The crows feet started showing-up approximately four years ago, and it was only recently that I learned what it was and that it is a "known" problem with Ford's paint. This problem is endemic of an issue with the paint, primer or hardener used by Ford during the manufacturing process. In other words, the issue is the result of poor materials and workmanship. Furthermore, the issue is widespread and known to have affected countless owners across multiple models and year models.

Transmission torque converter attempts to lockup when vehicle is in gear, at idle and brakes applied. This causes the engine rpm to drop or stall. This causes an unexpected delay and hesitation when accelerating from a stop followed by an unexpected acceleration surge. This issue has been confirmed by an independent service center. No computer codes or warning signals on the dash are present.