Ford Expedition Timberline 2024 — Reported problems

As I drove down the road my sunroof exploded, glass flew everywhere and scratched the top of vehicle

Hood striker fasteners failed allowing hood to separate from striker at highway speed resulting in hood flying open, striking and damaging windshield and blocking view of driver. Photos from incident scene and subsequent dealer inspection agree on fastener failure as the striker was found fully latched into the retainers. Fortunately, driver was in an outer lane and able to navigate to shoulder and stop vehicle without further damage.

Started vehicle for first drive of the day and noticed the digital instrument cluster failed to display any information. The screen remained blank although the backlight was on. Turned the vehicle off and on, performed a reset, disconnected battery for more than an hour before reconnecting, checked fuses, etc., but the display did not correct. Unable to check speedometer, fuel levels, RPM, drive mode, etc. The vehicle has been taken to local Ford Dealership, buy was advised it would be several weeks before they could run diagnostics check.

This was a rental vehicle obtained from Budget at [XXX]. On XXX at approximately 2:45 p.m., while driving south toward [XXX], the Ford Expedition developed increasingly severe rumbling and shaking and became difficult to control. All occupants noticed the condition. We reduced speed and pulled off at the first safe available location at approximately 3:00 p.m. rather than continue driving. After stopping, we inspected the left-rear wheel and found a snapped wheel stud and a missing lug-nut position. Multiple actual threaded lug nuts were loose enough to be turned by hand. Budget roadside assistance dispatched a tow operator. The tow driver independently verified the snapped stud and multiple loose lug nuts and recorded the condition on video before tightening the loose lug nuts so the vehicle could be loaded for towing. The vehicle had approximately 77,000 miles. No crash occurred and no one was injured because we stopped driving once the vehicle became difficult to control. Our party included two young children in car seats. We do not know when or why the wheel stud fractured or why the remaining lug nuts became loose. We are reporting this because a wheel-fastener condition severe enough to cause substantial vibration and difficulty controlling the vehicle could create a serious risk of wheel separation or loss of control if it occurs in this vehicle or in similarly maintained vehicles. The rental vehicle VIN is [XXX]. We have photographs/video and are seeking the rental company's maintenance and inspection records. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I recently discovered that the car seat harness is fraying on both sides. This is near the base (by hips of child in seat) where they enter the cushion and connect to the car seat. I think this is a defect and poses a risk, especially if I were to get in an accident. When I submitted a complaint with photos to Baby Jogger they replied "After reviewing the concern, please note that fraying is not considered a manufacturing defect. Fraying occurs gradually through normal use and wear over time rather than from a single incident and should be addressed before it gets worse. As a result, this type of condition is not covered under our warranty policy." They did offer a whopping $100 off an item over $500. In my opinion this should be remedied by the vendor.

The contact owns a 2024 Ford Expedition. The contact received notification of NHTSA Campaign Number: 26V368000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact rented a 2024 Ford Expedition from Enterprise Rent-A-Car. The contact stated that while the vehicle was parked and occupied, the contact was informed by his grandson that the seat belt was not operating properly. The contact inspected the seat belt and became aware that the third-row seat belt rear passenger’s side seat belt buckle assembly was damaged. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure, and no assistance was provided. The failure mileage was 80,240.

Intermittent warning of front camera collision / braking malfunction. Usualy less then 10 seconds but on one occassion persisted for about 10 minutes. Has been to dealership for investigation without resolution. Happened last on 7/16/2026. Arrived at dealership withing 20 minutes, they were able to call up the alert on there service advisors computer but could not do further investigation at the time. Vehicle is again scheduled to go to dealership on 3 August 26. Prolonged alert was 6/2/26, immeadiatly went to dealer (within 3 miles) vehicle into dealer fror a week on 7/6/26 without resolution

Forward collision system does not work or alert under any circumstances. Vehicle has forward collision mitigation as well as collision mitigation alerting, but neither systems work. Dealer able to verify these systems do not work, but have no recourse for repair, as Ford engineering has not provided a solution.

Incident happened 06/26/2026. My wife was driving with our 4 kids down the highway to family event. My wife smelled a funny odor coming from the vents and was going to drive to the next exit and then noticed smoke. At that moment she wasn’t sure where the smoke was coming from. She put the hazards on and started pulling off to the shoulder thinking possibly it was the radiator. She came to a stop and called me (husband) that something was wrong with the vehicle. She was going to leave the kids in the car, get out and check the radiator. That’s when smoke started coming in through the air vents. She didn’t want the kids to breath in the smoke so they exited the vehicle, that’s when she noticed a fire under the engine. At that point a state trooper arrived on scene. He checked on my wife and kids and brought them back to his patrol car. The trooper went back to the vehicle to grab the baby’s diaper bag and wife’s purse. The trooper tried to extinguish the flames but the front of the vehicle was well involved already. Within 10-15 minute from my wife stopping the whole car was burnt to the ground and nothing left of the car. Looking back my wife only had a couple minutes to get to safety, had they lingered before getting out of the vehicle this could have been a tragic fatality incident. Our children do not feel safe riding in a vehicle since the incident happened. The safety of the trooper on scene was at risk helping get everyone to safety. It seems that something on the engine failed with how quickly the fire started. Vehicle can and should be inspected to find out what happened so this does not happen to another family. The vehicle has not been inspected yet. No warning lights ever came on. There was never any symptoms prior to this incident and the vehicle has been serviced by the dealer prior to and since we purchased the vehicle.

The spring for the door for the 4-flat trailer plug on vehicle is too powerful. This resulted in the door wearing away at the trailer plug and has resulted in the wires of the trailer light plug breaking. This is available upon request. It puts our safety at risk as our trailer lights can go out and result in less information for other drivers, possibly resulting in a rear-end crash. The problem has not been reproduced, and has not been inspected. The only symptom of the problem in the vehicle is it telling us the trailer was disconnected. The trailer was a 2020 Malone microsport trailer.

Several of automatic sensors were not working (tire pressure) and the horn. The dealer stated I had road damage and wires were torn loose. I'm a 76 year old woman and I do not take this car off road or have any recollection of such an incident. I maintain the underside of the vehicle is improperly protected. They charged me $2300 to fix it.

No accident, malfunction, warning lights, or safety-related issues occurred. Vehicle is operating normally at this time.

The third row seats both have reachable access to the third-row PowerFold buttons even in car seats. My two toddlers can easily reach the fold buttons while strapped in to their seats and are able to recline and move their seats forward and backwards. This caused major safety hazard because their car seats become loose. The buttons are placed very close to the third row seat and are accessible to 35 lb children to press and play with them. While strapped into their car seats, my children easily reached and both touched the buttons and loosened their car seats while the car was in motion and I was driving. There is no software setting or built-in dashboard switch to disable the third-row PowerFold buttons in a Ford Expedition. To prevent the seats from accidentally folding, the most effective permanent solutions are removing the associated fuse, disconnecting the physical wiring harness from the button panel, or physically blocking the switch. This is extremely dangerous and needs to be fixed

Transmission failure. Vehicle has failed to accelerate and then failed to move at all. Still under warranty and no codes shown. Vehicle left immobile on interstate due to intermittent transmission failure. Initial repair was not sufficient as issue has returned. No solutions for additional repair to address safety issue.

This is a report of a recurring, life-safety defect involving unintended vehicle movement in a 2024 Ford Expedition. The vehicle has experienced two separate incidents where it was placed in 'Park,' remained stationary for 13-30 seconds, and then began driving itself backward without driver intervention or throttle input. Incident 1: Occurred on March 29, 2026 and I have this one on video. Incident 2: Occurred on April 8, 2026. The video clearly shows the vehicle remaining stationary and in 'Park' for 13 seconds before the unintended movement begins. This delay proves the movement is not a 'start-up rocking' sensation or 'normal clutch drag,' but a delayed mechanical or electronic failure of the park actuator or transmission system. I presented the vehicle for service at a Ford dealership on April 17, 2026. Despite my report of a delayed-onset rollaway, the dealership documented the issue as a 'normal and desired characteristic' of the 10-speed transmission. They characterized the event as a minor 'rocking' sensation that occurs immediately, which is factually contradicted by my video evidence showing a 13-second delay. This leaves me with an unsafe vehicle prone to unintended movement. I am requesting a formal investigation into a potential park-engagement failure.

Since I purchased the vehicle brand new, none of the safety features have been functional. The following sensors are faulty and none of them have worked since I bought the vehicle: 1) Cross Traffic Alert; 2) Blindspot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance. I tried to take the vehicle into the service department of the dealership to fix the problem several times, but as of this time, there has been no solution. The dealership said the problem cannot be fixed, because only Ford Corporation can create a computer software fix for the problem. I was instructed by the dealership not to bring the vehicle back for the same issues, because nothing can be done, and they will not touch it. However, Ford has failed to launch a computer software fix, since I had had the vehicle to 2 years. Since the dealership can't fix it and Ford can't fix it, I am stuck with a defective vehicle that is "Unsafe" to drive, because all of these safety features that are not functional help prevent and reduce the probability of motor vehicle accidents. Ford is refusing to help me and rejected my claim even though they can't fix it.

I bought this vehicle brand new in 2024 and none of the safety features are functional and can't be fixed. Ford corporation cannot find a a computer software fix for it and the dealership can't fix it. The vehicle in unsafe to drive. The following sensors are faulty and have continued to give failure alerts since I purchased the vehicle: 1) Cross Traffic Alert; 2) Blind Spot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance, 7) Rear backup assistance. It is a safety hazard and unsafe to drive because none of the "Safety Warning" or "Driver Assistance" features work, that would help prevent accidents. For the past 2 years, I have been driving this defective vehicle that is a safety hazard, which is not repairable, nor is the vehicle marketable. I have tried to resolve this issue numerous times, but there is no solution. The dealership advised me to not bring it in for service again, because there is nothing that can be done. I tried to file a claim with Ford Corporate and requested they buy the vehicle back, because it meets the criteria and the elements under the Texas Lemon Law, regarding electrical and safety concerns. However, my claim was rejected. As of right now, there is no solution for this issue.

I have had my car at the dealership twice, once in August of 2025 and once in February of 2026 because when I start I get a warning, front collision assist malfunction, lane keep assist malfunction, blind spot monitoring malfunction, and as a result, I have no cruise control, even in normal cruise control mode. I have been told it’s an electrical update, and it was October, then January, now it’s March. Just saw a recall was issued for Navigator, Nautilus, Aviator, and Explorer with this exact problem, but no recall for the expedition.

Bought the car on Feb 14th 2026. We were told Avis car sales in fontana does their vehicle inspection on every car before its sold. We noticed the two back tires on the expedition were bald and showing cords. We told Tawnya and George about the tires and they said they would order them, they'd be in within two days and to bring the car back to get them replaced. When we got home we setup ford diagnostics and found out the oil life was at 29% so they also lied and sent us out with bad oil. We checked the dip stick and yeah super dark oil. We've called two days in a row and keep getting told they are busy and they will call us back, they have not. We have tried to reach corporate but they dont have a department for this. The vehicle is currently sitting because of how bad the tires are, its 100% not safe to drive. Trying to get the dealership to honor the safety fix they promised but they are avoiding it.

The rear portion of the panoramic moonroof shattered spontaneously while the vehicle was being operated, without any impact or external cause.

On Monday, January 12, I was driving down the highway with 2 of my coworkers, when all of a sudden there was a loud pop and glass shattered. My sunroof had exploded. It was a sunny clear day, there were no vehicles in front of us and we were not going under an overpass. We pulled over to take pictures and drove the vehicle straight to Ford. We have since read that this type of incident has occurred before with multiple other Expeditions.

My wife tried to move my expedition from spot to another in our parking lot During that maneuver the gas pedal assembly broke down and the car in high speed created some personal and property damages I have the part handy and ready for inspection up on request The insurance knows about it And I had a police report No warning prior to the incident

Vehicle was driving approximately 65 miles per hour on interstate. Upon crossing a bridge the sunroof exploded sending glass flying inside the vehicle. The vehicle was equipped with a dash camera which also captured audio. No external object struck the vehicle. Two children and an adult in the vehicle were struck with flying glass. The video has been saved and can be provided in addition to the pictures.

I was driving on the I95 and just passed the McHenry tunnel when out of nothing I heared a loud bang and my moon roof spontaneously shattered into pieces. Nothing hit it and after inspection there was also no other damage on the car but the rear part of the moonroof that was completely shattered.

I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Parking Sensors.’ Ford has acknowledged this as a known issue with a fix delayed until June. My dealer (Morries Ford, Buffalo MN) is charging $225 each time the defect recurs just to clear errors. This is a safety defect that places my family at risk. Ford is refusing to cover the full repair cost and the dealer is charging for temporary resets.

Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024

I purchased this 2024 Ford Expedition brand new from a Ford certified dealer (Conklin Cars, Newton , Kansas). Upon driving off the lot for the first time to a gas station across the street from the dealer, at restart all the sensor gave warnings. Sensors that gave warning include: Blind spots sensors, back-up sensors, Froward impact, lane departure, automatic braking, rear cross traffic, and the cruise display. I took it back to the dealership and the reset the system and upon starting the vehicle after parked, all the sensors stopped working again. I then took the Ford Expedition back to the certified dealer (Conklin Cars, Newton , Kansas) and they game me sheets of paper, Last one give after 4 visits to dealer [XXX]) stating that Ford knows of the an issues, which appear to be right off the factory line. This has been over a year and there have been several close calls for me and my family without these sensors, which is standard in most cars these days. Me and my family expect these sensors to work on the vehicles we drive, rather basic or premium. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

See attached document for complaint.

I would like to report the seats. I bought my vehicle new. The seats has caused me to have medical issues. It has also caused one other person issues too, so it was not just me. I have never had any sort of back or leg issues before getting this vehicle. I now have severe Sciatica Nerve problems. Which, I have seen the Doctor for. It flares up so bad while I am driving my right leg goes into extreme pain then it goes numb. Which is not helpful since this is the foot I use the gas and brake with. This is my only transportation, so I do not have another vehicle to drive. I have had my son drive this vehicle when we went on a trip. I sat in the middle row captain chair and it was the same issue. This trip was when my daughter in-law (Which is an RN) starting having the same issues as myself.

The 2024 Ford expedition brakes was not working at the time of the accident, we later found that there was a recall on the brakes. PMA companies is the TPA for the Victaulic Companies, please see accident description below: Insured driver states she Pulled in driveway and was trying to park vehicle. Driver hit the brakes all the way down and the vehicle did not stop. Vehicle went through drivers fence and struck a tree causing damages to vehicle. Caused damages to neighbors fence.

The contact owns a 2024 Ford Expedition. The contact stated that while driving at various speeds, the message "Drive Assist Unavailable" was displayed. The contact stated that when the vehicle was turned off and restarted, the system was functional. The contact had taken the vehicle to a local dealer, who checked the 12-Volt battery and found that the battery was operational and there were no other electrical issues. The contact stated that later, while starting the vehicle, the message "Loss of Power Steering Assist" was displayed, and the steering wheel was difficult to turn to the left or the right. The vehicle was turned off and restarted, and regained power steering functionality; however, the failure reoccurred. The contact attempted to reset the electrical system by disconnecting the battery terminals. The contact stated that loss of power steering reoccurred with the loss of the Lane Keep Assist feature. The contact had taken the vehicle back to the same dealer who diagnosed the vehicle and checked the wiring harness and coated the terminal connectors with a gel for better connectivity. The vehicle was repaired; however, the failures reoccurred. Additionally, the contact stated that the “Driving Modes” light was illuminated. The contact stated that while attempting to switch modes to Snow or Sport, or another option, the light illuminated with the message that each selected mode was unavailable. The contact stated that the vehicle would be taken back to the dealer for the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.

The fuel line/fuel pump was leaking. Smelled fumes from the gasoline. Fuel was leaking over the fuel tank from the top of the tank. The vehicle was drivable when fuel was leaking. Very concerned that their could have been a fire due to the fuel leak. Took the vehicle to the Ford service department where it was purchased. Service shop stated that during inspection they noticed that something chewed through the fuel line/fuel pump. Comments made by the service advisors stated that they have seen squirrels/rodents attracted to the soy based ingredients of the parts/wiring. The repair would not be covered under warranty due to "outside influence". The manufacturer is installing a similar part and not covering under warranty. No warning lights; no warning messages. If the same type of soy based part is being installed, what is going to prevent the same thing from happening. Ford is not offering different types of parts and they do not have a way to prevent additional damage. No shield/tape/covering is being offered. Numerous instances of this referenced online due to soy based parts and Ford knowingly installing these parts without a fix or prevention. Consumer is responsible for all repairs. No warranty.

I am the owner of a 2024 Ford Expedition, purchased new in March 2024. I am writing to formally report multiple instances of complete brake failure, which pose a significant safety risk. The most recent incident occurred on [XXX], at approximately [XXX], while I was driving northbound on [XXX] in Cupertino, California, with my wife and two grandchildren (ages [XXX] and [XXX]) in the vehicle. As I approached the [XXX] exit, I began decelerating. While applying continuous pressure on the brake pedal during the descent of the off-ramp, the brake pedal suddenly went soft and sank to the floor. The vehicle failed to slow down and began accelerating downhill, due to gravity, toward the intersection at [XXX] , where the light was red. This total loss of braking control lasted for approximately 5 to 10 seconds and nearly resulted in a serious collision. I was only able to regain control by releasing and reapplying the brake pedal and shifting the transmission into Park, at which point the brakes resumed normal function. A similar brake failure occurred earlier in 2024 under comparable driving conditions. At that time, I believed it to be an isolated mechanical glitch, and therefor did not take it to the dealer. I brought the vehicle to Frontier Ford in Santa Clara the following day ([XXX]) for immediate inspection. Despite ongoing efforts by the dealership and Ford engineering, the issue has not been duplicated or resolved. As of this writing, the vehicle remains at the dealership. I am filing this complaint so that the matter may be officially documented and thoroughly investigated as a potential systemic safety defect affecting this model. I urge you to investigate this issue promptly to help prevent similar incidents and ensure the safety of other drivers and passengers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Ford Expedition. The contact stated that while driving on several occasions at speeds between 60 MPH - 80 MPH, the vehicle was shaking abnormally. The vehicle was taken to the dealer approximately six times however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.

Was rear ended on highway and both driver and passenger seats upon impact where laid back.

I am filing this complaint regarding Ford Safety Recall 25S49 (NHTSA Campaign Number 25V315). My vehicle is a 2024 Ford Expedition Max, VIN [XXX] . The Ford pass app and the Ford recall site both show the remedy for the recall as "Available", but when I contact my dealer (Maxwell Ford in Austin, TX) they say that the repair cannot be performed because the update is not yet active in the Oasis dealer system. Ford has had months to release the software fix, but continues to delay the rollout to dealerships. Meanwhile, I have been without my vehicle because the rearview camera is unreliable and considered a safety hazard under the recall. I am paying for a new vehicle that is parked at the dealership and undriveable due to Ford's failure to provide a timely remedy. I have contacted Ford Executive Relations and their social media team, but have received no response or resolution. I am requesting that NHTSA hold Ford accountable for failing to make this safety recall fix available in a timely and transparent manner. The communication has been misleading to owners, and the delay is causing both financial and practical hardship. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger sideview mirror does not open upon unlocking and starting the vehicle. I need to stop (if started driving) turn to park, turn off car, open driver's door to signal car that I have left, lock car using remote, wait few seconds and then unlock to reset car then it usually opens. Issues with mirror began happening a month after purchasing brand new car (5/24), first mirror was "popping or clicking" upon turning outright, mirror had been replaced once, over last year issue has been on going and brought to dealershop " deemed a technological glitch" - no warning lights or messages appear - sometimes my control panel screen will turn black upon starting the car which I now know means to look at my passenger mirror. This last occurred on Friday 7/25/25.

The issue involves the brake system, specifically a brake fluid leak from the master cylinder area, which was identified under Ford Safety Recall 25S47. The component is still in the possession of the dealership and should be available for inspection upon request. I did not personally experience any symptoms while driving. There were no warning lights, messages, or noticeable changes in braking performance before the issue was discovered. The problem was confirmed by the service department at JC Lewis Ford during a recall inspection. They deemed the vehicle unsafe to drive due to the risk of reduced or complete loss of front braking power, which could place my safety and the safety of others at risk. As of now, the vehicle has been at the dealership for over 35 days, and Ford has not provided a fix or repair parts. I am currently driving a loaner vehicle. The issue has not been resolved and the vehicle remains out of service.

6/10/25- car turned off in the middle of the road 6/12/25- car would not start 7/6/25- car would not start 6/16/25 and 7/12/25 car apparently had warning in the ford system of a malfunction