Ford Edge 2020 — Problemas reportados

At the beginning of a 3 hour journey that didn’t happen the vehicle started missing in traffic and felt like it was going to die while i was on the highway at 60 mph. I was able to exit and make it to a rural road and the engine died as soon as I applied the brake to stop, making a very dangerous situation if anyone had been behind me. No indicators came up, no codes were given and the engine was not running hot. After letting it cool temporarily the engine started back up and the exhaust became white and smelled of burning glycol. I was able to drive it back to my home where it has been for 3 months getting a head gasket repair. After the repair the conditions continue with coolant getting in to the engine and white smoke billowing out of the exhaust. The Ford service department acknowledged that this is a known engine block failure and I should contact the company. Ford company says there is no program of assistance available to repair the vehicle which at this point will need a new engine to become roadworthy. That’s a 6 year old, $45k paperweight that the company takes no responsibility for. For another consumer that has not found the problem yet they need to have warning that the engine will fail and they need to remain vigilant about possibly having to stop immediately at all times.

The contact owns a 2020 Ford Edge. The contact stated that while the vehicle was parked, the transmission was shifted into drive(D), the vehicle lunged forward and the vehicle shut off. The contact stated that the vehicle almost crashed into a concrete pillar. The contact stated that there was an unknown warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a failed torque converter and transmission. The contact was informed that the torque converter and the transmission needed to be replaced. The dealer was contacted and made aware of the failure. The failure mileage was approximately 111,000.

The rear differential/rear drive unit (RDU) in my 2020 Ford Edge AWD is failing. I am concerned that this represents a broader known problem with the RDU that Ford has not adequately addressed for all affected vehicles. Ford has issued multiple service communications concerning the RDU in the Ford Edge. Ford SSM 49571 identified chatter/shudder during low speed turns on 2019 through 2021 Edge AWD vehicles associated with RDU fluid contamination. Ford subsequently issued SSM 51823 and SSM 52051 addressing the same RDU fluid contamination condition on 2019 through 2023 Edge AWD vehicles. More importantly, Ford previously issued Safety Recall 21S02, NHTSA Recall 21V011, covering certain 2020 Ford Edge AWD vehicles because the RDU could contain insufficient lubricating oil. Ford stated that insufficient RDU lubrication could cause the unit to seize, resulting in loss of mobility and potential loss of vehicle control and increasing the risk of a crash. That recall was limited to a specific production population. My vehicle is now experiencing failure of the same major drivetrain component but is not being repaired under a safety recall, leaving me responsible for the cost of repair or replacement. I am concerned that the population affected by RDU problems may extend beyond the vehicles included in the existing recall. I am requesting that NHTSA investigate RDU failures in 2020 Ford Edge AWD vehicles outside the population covered by Recall 21V011, including whether the repeated Ford service communications concerning the RDU indicate a broader defect and whether additional vehicles should be recalled. The problem began at approximately 60,000 miles. The symptoms are vibrating/grinding on the rear axel.

The engine stalled and started smoking and has no lights to warn me of anything wrong. I was in the middle of a busy street. I had to tow it to the dealership I bought it from and they said the coolant was empty but there were no leaks and no warnings it was low. They said it was coolant intrusion. They said a egr valve and cooler were the problem part it was not covered under warranty. I had to pay 1265 to get it fixed. It's a known issue that should he a recall it's a part that causes safety issues as well as a newer car to be undrivable if not careful. No warning lights or anything is bs. I want this addressed as soon as possible. I could have been rear ended easily. Or my car broke down that I just paid 23000 for supposed to be a good working car. Seems like they did it on purpose.

In August 2025 I received emails regarding 3 recall alerts specific to my vin and I took screenshots of them that have the date and my vin along with the 4 recalls. They are 20S49, 21S02, and 20C19 and 25S72. I immediately called Ricart Ford to get this issue resolved. They placed me on hold, and the recalls were removed from my vin. These repairs have never been completed nor were they ever fixed. The Transmission on this vehicle is terrible, and they know it, but my guess is it would cost Ford too much many to repair all of these vehicles. I do have proof of these previous recalls and these are unresolved issues and a hazard. If Ford refuses to fix the transmission and rear drive axle I will obtain legal counsel as this is dangerous. I have also had this vehicle in for another repair that was included in these recalls. Charged $2500 told the dealership the car runs the same and they refused to return the calls.

My transmission needs replacing. My car is jerky when it shifts, does not accelerate smoothly, and puts me in danger on the highway/freeway when trying to accelerate as sometimes it won’t and stalls for a moment before getting going. There are currently 100 on back order which clearly means there is an issue with this specific transmission and I’m not the only person with this problem. The car is only six years old and this should not be happening to a vehicle that is otherwise well maintained.

The contact owns a 2020 Ford Edge. The contact stated that while driving at 25 MPH, the accelerator pedal was depressed, but the vehicle hesitated and stalled. The vehicle was taken to the dealer, where the diagnosis determined that the torque converter required replacement. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 107,000.

Vehicle shudders and is sluggish. Dealer says torque converter needs replaced for $4700. This could leave me stranded on a highway or neighborhood. There are no warnings on my vehicle. Seems to be a very common problem in this vehicle. Vehicle has not been repaired yet due to cost. Parts are hard to get.

I own a 2020 Ford Edge ST-Line AWD with approximately 40,000 miles I am reporting a safety concern involving the Rear Drive Unit (RDU). My vehicle has developed a noticeable rumbling/binding sensation from the rear of the vehicle when making left or right turns, particularly at low speeds and during tight turns. I am concerned this may be related to Ford Safety Recall 21S02 (NHTSA Recall 21V-011), which involves the RDU and the possibility of insufficient lubricating oil that can cause the RDU to seize, potentially resulting in loss of mobility and loss of vehicle control. I brought this concern to a Ford dealership and was told that my VIN does not qualify for the recall. However, the symptoms I am experiencing are consistent with the RDU problem described in the recall. I am requesting that NHTSA review this situation and determine whether my vehicle should be included in the recall or whether Ford should be required to address this safety-related RDU failure. The vehicle has only approximately 40,000 miles. I am concerned about continuing to drive it if the RDU could potentially seize or cause a loss of vehicle control. I believe this issue warrants investigation because of the safety implications and the similarity between my symptoms and the defect described in Recall 21S02.

The EGR cooler failed (TSB 20-2234) in my 2020 Ford Edge ST line on 9/26/26. I started my car and drove down my street and the car began smoking white/gray burning odor from exhausts with a sudden loss of power while driving on a public street. Leading up to this incident and during, no warning engine inicator lights or ANY notifications appeared. Temperature gauge remained at it's normal operating temp, dead center. The tow and independent mechanic confirmed there was no triggering of service lights/overheating warning. The mechanic noticed the loss of antifreeze without seeing a leak. He rulled out a cracked cylinder head and began further diagnostics. It threw a P0301 code as well as a mis-fire code on cyclinder #1. Also a code to cylinder#3. The mechanic's diagnosis was that was this was all a direct result due to the faulty Ford EGR Cooler and explained there was an TSB 20-2234 bulletin. Ford has explicitly acknowledged this engineering defect design flaw. I then found that the NHTSA has an active and elevated investigagion into this massive problem that caused my SUV to become non-drivable, needing a complete new engine-DP 26008. (SUV at 100K like other's) I have all service records as proof on the vehicle as well as the mechanics photos/paperwork. He found the coolant was leaking directly into exhaust reccirulation tracks and into the cylinders now needing new engine. This engine failure caused a sudden loss of power, steering/brakes, no sensors and managed to get to a safe area. I could have caused a caatastrophic crash or injury to other's/myself. I contacted Ford, opened a case number but they are denying any knowledge of the TSB or assistance. I have no vehicle, and out an 8k engine that was due to the negligence of this faulty part. I had it towed to independent mechanic and now will be towing it to the Ford dealership for further escalation as this new growing investigation with the NHTSA. There were NO warning signs nor sensors. It was very scary.

The EGR cooler failed on my 2020 Ford Edge ST Line. On 9/26/26, I started my car and it began smoking white/gray from exhausts and burning odor. Leading up to this incident and during, there was no warning indicators or messages regarding the engine that appearerd. The temperature gauge remained at it's normal operating temperature, dead center. \n\nI had the car towed to a local mechanic. They ran diagnostic & codes on the vehicle and threw a P0301code. The mechanic noticed the loss of antifreeze without seeing a leak, smoke was coming from the car and the car had no \"service engine\" lights appear. He ruled out a cracked cylinder head and began further diagnostics on the EGR cooler. He found the coolant was leaking directly into the exhaust recirculation tracks and straight into cylinder #1. He explained due to Ford's faulty EGR cooler that cracked, draining all the antifreeze directly inside cylinder #1 without triggering a service light or overheating warning. I was told my vehicle would not be driveable and need a complete new engine or replacement. The mechanic notified me that there was a TSB (technical service bulliten) labeled \"TSB 20-2234\" where Ford has explicitly acknowledged this engineering defect in the 2019-2020 design flaw. The mechanic's diagnosis states that the engine failure was entirely a consequential result of the EGR defect, with a vehicle with regular service history.\n\nMy safety was at major risk, as well as the safety of other's. This engine failure includes sudden power loss, loss of steering/brakes, loss of sensors and any ability to handle the car. I would have instantly come to a stop, easily leading to a catastrophic crash or injury to myself/other's.\n\nI contacted Ford, opened a case # and was denied any assistance. I have no vehicle and out 7K engine that was due to the negligence of this faulty part. It is being towed, at my expense to the Ford dealership for further escalation as there is a new defect investigation with the

hard shifting of the transmission causes sudden acceleration interruption. the brief delay is concerning while entering traffic.

I have a 2020 Ford Edge Titanium. Only six years old. It has never been wrecked, flooded or had anything else happen to it. I learned today that it needs a completely new transmission due to a torque converter failure and comes at a cost that is higher than the car is now worth. This is unacceptable in a car this age.

Vehicle shutters between 0-40 mph when shifting

Bought car used 4 months ago from Peoria Ford, Glendale. Vehicle overheated on freeway, added coolant- lost all coolant 10 minutes later and white smoke came from exhaust. Ford diagnosed EGR cooler failure, replacement and noted CV joint boot leaking and needed replaced- resulting g on $3200 fix with zero assistance from Dealership or Ford.This issue didn’t happen suddenly after 4 months & we believe it was existing prior to the purchase. Read reports of cooler, coolant/ engine issue on 2020 ford edge. These models should be recalled for fix as my daughter was stranded on the freeway at night - safety issue.”

I just bought this vehicle with a broken powertrain, torque converter, and warped rotors. These cars are mechanics special that should only be $2,000. Since it's a 2020 it is being sold for $18,800. It can be repossessed for a crap shoot car. Before this I bought a 2016 Buick Enclave with also a broken torque converter issues. The engineers in car industry have failed. I would rather buy an older pre 2015 mechanics special for $1,200-$2,400, NOT $12,000-$18,800 for a POS drivetrain and transmission. A recall needs to be mandated for all these cars. Stiffing the consumer is unethical. With how our government and economy has been, we have had enough with being stuck with inadequacies.

Shuttering/Jerking at lower speeds

The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer was notified of the failure and scheduled an appointment for a diagnostic test. The contact associated the failure with Technical Service Bulletin: 26-2328 (Chatter/Shudder During Low Speed Turning Events) and NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 51,000.

The contact owns a 2020 Ford Edge. The contact stated that while driving and attempting to accelerate, the vehicle started jerking forward and shuddering. The vehicle was taken to a certified mechanic to be diagnosed. The vehicle was diagnosed with torque converter failure. The failure mileage was 104,458.

My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00. This car has only 49,500 miles and points to a manufacturing defect NOT standard wear and tear. Ford knew of this issue regarding thus 8-speed transmission.

The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also dangerous, because when accelerating in rainy conditions the car does not maintain good traction while it's shuddering/jerking. Yes, this is available for inspection upon request.

I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the transmission August 1, 2026. 3 years after the new transmission. Took it to the Ford dealer to have them diagnose the problem. They could not pinpoint the exact issue so I was given a choice of replacing the valve body for $2,000. Not guaranteed to fix the problem. Or have them break the transmission down for $2100 and diagnose the problem. But this did not included reassembly. So I opted to get a 2nd opinion. Took my Edge to Cotterman in Louisville, KY and had them run a diagnoses. They confirmed that I had internal component failures and that the transmission needed to be replaced. I was quoted $8,198. The car books for $4,000. This vehicle is available for inspection. The problem has been confirmed by a dealer and another servicer. My vehicle never gave a transmission code. No warnings. It had to be scanned to find those codes. It did however give a no park available code on August 1st when I pulled in my driveway when I tried to put it in park. It shuddered and died when it gave this code. I don't understand why a 2020 vehicle needs a third transmission. Neither transmission have lasted to a 100,000 miles. I have found numerous articles and this is apparently a well known issue with these transmissions. With my experience the transmissions appear to have a 3 year life - no more.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Transmission failure. No warning lights or messages.

About a month ago, July 2026, i started to notice shaking bumping when car shifted out of first gear. Brought to local garage and they said needs new transmission.

Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles

Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.

XXX, I parked my Edge car around 11am. I always put the car into park mode before turning off vehicle! The road was flat, good weather and had no previous issues/warnings. I went into building. My gray Ford Edge 2020 ST with 105,000. miles is a wonderful vehicle! I came out of appointment about an hour later and my Edge had rolled backwards 6 to 8 feet! It almost hit another vehicle, parked behind my car! I immediately took my car to local Ford dealership service, Baugh Ford, [XXX]. I was told I needed to pay 1500 dollars for the vehicle to be taken apart to get an estimate of what needed to be fixed? I don’t have 1500 dollars to just give to ford service for them to look online and find what other years and other Ford models have had with this exactly same safety recall! This is a HUGE safety issue and FORD DOES NOT want to fix because this is a vehicle that I paid off in 7 years, have been only driver and never been in any accidents! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle jerked roughly while turning right or left, with a grinding sound coming from the vehicle. The contact stated that the vehicle was driving sluggishly. The contact stated that the brakes had been recently serviced but might be the issue. The vehicle was taken to a dealer where it was diagnosed with a rear axle failure caused by inadequate lubrication in the rear axle. The contact associated the failure with NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,000.

Transmission shutter caused by faulty torque converter. Vehicle hesitates at times leading to unsafe conditions when merging or pulling out into traffic.

While driving the HVAC stops working, radio locks at current setting (cannot turn volume up or down, etc.), screen goes blank or locks, windows do not open or close. Their are multiple warnings about sensors not working. Malfunctioning driver assist jerks wheel when driving through a restaraunt drive-thru. Had the sensor replaced for the adaptive cruise control and it did not correct the cruise issue. The issue initially started with the monitor screen going blank randomly and then progressing to the above issues. This had been happening for the last 2 or 3 years before the above accured.

The vehicle hesitates, jumps, and then surges into gear when accelerating from low speed, which I believe makes it difficult and hazardous merging into traffic and other driving situations. Due to the hesitation it is unable to get up to speed very easily or quickly on busy interstate roads. The hesitation, jumping, and surging has gotten progressively worse and occurs at higher speeds now. It seems like it now does this during each gear shift. I am a longtime Ford owner I previously drove a 2001 F150 with little to no problems, it reached around 280,000 miles before it's trade in. I now have a 2020 Edge SEL 2.0 AWD and have really enjoyed this car until this problem started. It was bought in March of 2024 with 62k miles and it now has 92k. The problem initially only surfaced after the car had bene on and moving for a while and it was very subtle. I could not tell if it was engine or tranny and it was only barely noticeable. But the issue has remained and now occurs at all periods of time when being driven. I have had this vehicle inspected by multiple service centers now, both of which confirm the problem being that when shifting gears the internal parts of the transmission slip causing wear and extra heat generation, leading to the slipping and jumping. The transmission needs to either be rebuilt or replaced due to its faulty initial construction. I have been told by these mechanics that they have had to do this exact replace on many of this exact same model of car, and similarly each time they've done it the models are typically around 80,000-90,000 miles not even making it to 100,000. There were no warning lights or messages and there still aren't any even after getting it looked at twice.

The transmission has been serviced regularly. It is starting to jerk at lower speeds. I have had two auto mechanics from different shops and locations inspect the transmission. Both have found shaved metal in the transmission fluid. After a call to two different Ford dealerships, the auto mechanics were informed that it is a problem with these transmissions, but Ford has not issued a recall. If I have to replace the transmission, I will be contacting an attorney for assistance. There have been no warning lights or alarms indicating that there are problems with the transmission. Because there are no warning lights on the dashboard, it has been hard to diagnose the actual problem. Of course, I am approximately 6000 miles over the extended warranty. At the time I took the car to the shop, the mileage was 79,465.

Torque Converter failed Car jerks at low speeds. Car was unsafe to drive, vehicle had trouble accelerating when needed. Ford Garage inspected vehicle and diagnosed the problem. There was no warning lamps or messages.

Recently had the torque converter replaced for shuddering/shifting weird. Although there is no more shuddering, the car still does not seem to be shifting correctly. It hesitates between shifting gears and will then accelerate quickly. It was seen at the shop again today and they could not find any issues with it although I was told it will likely do it again for me and to let them know. There have not been an indicator lights.

Hesitation with shifting when driving at low speeds. The powertrain control system has detected one of the transmission clutches did not apply within the expected time as expected. Some transmission gears may not being available resulting in delayed or harsh shifts into another gear.

At approximately 100,000 miles vehicle began shuddering at 25mph and 35mph. At 103,000 miles the transmission needs a full rebuild. Im told this is a $7,500 repair job and I still owe over $20,000.00.

The contact owns a 2020 Ford Edge. The contact stated that the rearview camera was inoperable. There was no warning light illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle had not been diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

I own a 2020 Ford Edge ST with approximately 62,460 miles. My vehicle has developed a loud noise coming from the rear differential, particularly when turning at low speeds. On July 6, 2026, I had the vehicle inspected by my independent mechanic, Kenny's Quick Service. Ford Motor Company has not inspected my vehicle. My mechanic documented the following: "Customer has a noise in the rear of vehicle. Checked vehicle and found noise in rear differential, when turning at low speeds. Checked fluid and fluid is not at proper level, differential could possibly come apart. Differential needs to be replaced." Based on this inspection, my mechanic advised me not to continue driving the vehicle because of the condition of the rear differential. I was advised that if the differential completely fails, the vehicle could stop moving and potentially create a dangerous situation, including the possibility of an accident. The vehicle is currently not being driven because of this safety concern. This issue concerns me because Ford previously issued Safety Recall 21S02 involving certain 2020-2021 Ford Edge vehicles and a low-fluid condition in the rear drive unit. According to the recall information, inadequate lubrication could cause the rear drive unit to seize, resulting in loss of drive and/or loss of vehicle control and increasing the risk of a crash. My vehicle is a 2020 Ford Edge ST, but my VIN is not included in the 21S02 recall. Despite not being included in the recall, my independent mechanic has now diagnosed a rear differential problem involving an improper fluid level and a condition requiring replacement of the differential. The similarity between the recalled condition and the condition diagnosed in my vehicle concerns me greatly. The estimated cost to replace the rear differential has been verbally stated to be approximately $3,000 to $5,000. I have not yet received a formal written repair estimate. I have contacted Ford Motor Company regarding this issue. Ford opened

Transmission Shutter. Lose of transfer of power. Needed rebuild transmission eventually. Told all was in working order untill it wasn't.

The contact owns a 2020 Ford Edge. The contact stated that while parked on two occasions, the driver's seatbelt failed to retract and was inoperable. The contact stated that after a few attempts to pull the seatbelt, the seatbelt retracted. The vehicle was taken to a dealer where the failure could not be replicated. The contact stated that the seatbelt was kept latched when exiting the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 30,500.

I was on a highway going 75 and my car just slowed down and i was in front of a semi truck then the gears wouldn’t shift i was stalled in that lane everything else worked but the gears wouldn’t shift into place i got it in neutral and pushed it to the side

transmission, skipping and shuttering and according to dealership not catching gear occurs during slow speeds. When in drive car will roll backwards and when in reverse car will roll forward. Transmission runs high until gear catches. Engine will then go in to neutral until clutch catches.in according to dealership repair will cost $7000-$11,000. i was told this is unusual. And none of it is covered under warranty

Car is glitching, jerking between 20-40 mph there is a burnt smell also Car jerks when put in drive and reverse. Car jerks when driving FORD and AAMCO SAID WE NEED NEW REBUILD TRANSMISSION AND TORQUE FOR $7,500 car only has 53,400 miles 6 years old

Complainant: [XXX] Vehicle: 2020 Ford Edge VIN: [XXX] Current Mileage: Approx. 152,000 miles Target of Complaint: Ford Motor Company / [Don Chalmers Ford] Subject: Request for Goodwill Financial Assistance Due to Documented, Inherent Transmission Manufacturing Defect I am filing this dispute to request financial assistance/cost-sharing from Ford Motor Company for a total transmission failure on my 2020 Ford Edge. While the vehicle is past its standard powertrain warranty, the failure is directly caused by an inherent manufacturing defect that Ford has internally acknowledged and documented. The dealership has quoted $9,000 for a full replacement, an unreasonable financial burden for a known, pre-existing mechanical flaw. The vehicle is experiencing severe shifting difficulties, specifically when attempting to transition the vehicle out of Park into any other gear. A formal diagnostic inspection conducted by the authorized Ford dealership confirmed a total transmission failure. Crucially, the dealership verified that the vehicle's symptoms and mechanical failures match Technical Service Bulletin (TSB) 857 / 20-2190 (tel:857%20/%2020-2190). This internal Ford bulletin specifically addresses harsh engagements, shifting faults, and component degradation within this vehicle's transmission model. The dealership initially denied financial assistance because this vehicle’s specific VIN is not included in safety recall Campaign 20S47. I wish to clarify that I am not arguing a violation of a safety recall. I understand that Campaign 20S47 is a narrow, VIN-specific safety mandate. Instead, my case rests on the fact that the dealership’s own diagnostics verified the exact mechanical failure described in Ford’s internal Technical Service Bulletins. A TSB proves that Ford is fully aware of a widespread, systemic manufacturing defect in these units. The exclusion of my VIN from a safety recall does not negate the fact that my vehicle suff INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

For over a year, engine shudders/jerks when accelerating. I see this has been a repeated complaint by many for a few years now. How is this not a recall?????