Ford Edge 2016 — Reported problems

Coolant leaked internally into the engine cylinders, causing the vehicle to become completely inoperable. No warning until it happened.

I own a 2016 Ford Edge with the 2.0L EcoBoost engine approximately 67,000 miles). The vehicle has experienced coolant intrusion into the cylinders, confirmed by a Ford dealership. Coolant is entering the combustion chambers with no external leak. Symptoms include unexplained coolant loss, white exhaust smoke, rough running after the engine has cooled, and misfire codes. The dealer has diagnosed the problem and stated that a complete long-block engine replacement is required under Ford’s technical service bulletins for this known issue. This is the same coolant intrusion problem covered by the open NHTSA Defect Petition DP-26-008 involving 2015–2018 Ford Edge vehicles. The condition can lead to loss of motive power and an “Engine Coolant Over Temperature” warning while driving. I am reporting this to support the ongoing review of the defect petition.

I have had several warnings that my engine coolant is over temperature. Had shut down several time. I have the radiator fluid changed, and have white exhaust smoke, severe engine misfires, and persistent overheating. I am not even driving it right now. My car is definetely a part of the issues that is involved in this : Miller, et al. v. Ford Motor Company is a major consolidated class-action lawsuit centered on a catastrophic engine design defect in Ford’s four-cylinder EcoBoost engines. Absolutely rediculous. Register my car for updates on this lawsuit and engine replacement.

The contact owns a 2016 Ford Edge. The contact stated that the vehicle failed to immediately start on several occasions. After the vehicle was started, the check engine warning light remained illuminated, with white smoke coming from the exhaust pipes. Additionally, while driving, the contact heard a splashing fluid sound coming from behind the dashboard, and the coolant reservoir was constantly low. The engine was revving high while the vehicle was idling. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The contact associated the failure with NHTSA Action Number: DP26008 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 150,000.

2016 Ford Edge 2.0L 4-Cylinder DOHC Turbocharged EcoBoost engine failed due to internal block coolant intrusion, rendering the vehicle completely inoperable at 102,000 miles.

Coolant Intrusion / In my Engine of 2.0L EcoBoost engines. I had coolant leaking into cylinders leading to overheating or total engine failure and had to replace engine with Ford not covering cost. Need a recall on these engines for 2016 Ford Edge. Still no recall from ford.

I am filing this complaint regarding a serious engine defect in my 2016 Ford Edge equipped with the 2.0L EcoBoost engine. The vehicle has approximately 71,521 miles and still has its original engine. A Ford dealership inspected and diagnosed the vehicle and confirmed coolant intrusion into the engine. The dealership recommended replacing the engine long block, which represents a major engine repair at relatively low mileage. Despite the dealership's confirmed diagnosis, Ford has not offered to cover the cost of the repair and expects me to pay for the engine replacement myself. I am concerned about the safety and reliability of this engine defect. Coolant intrusion can lead to engine misfires, loss of power, stalling, and potentially complete engine failure while driving. A sudden loss of power in traffic or at highway speeds could create a dangerous situation for the driver, passengers, and other motorists. I believe this serious engine problem warrants further investigation, particularly given the vehicle's mileage, the confirmed dealership diagnosis, and the substantial cost of the required repair. I am requesting that NHTSA investigate this engine issue and determine whether additional safety action is warranted. I also request that Ford review this failure and consider covering the cost of the necessary engine replacement.

Coolant intrusion into the engine cylinders caused engine failure requiring full engine replacement at approximately 60,000 miles in March 2026. Vehicle is a 2016 Ford Edge 2.0L EcoBoost. Exact date in March 2026 is approximate.

The engine ecoboost 2.0 needs a long block assembly due to coolant intrusion. This is a documented defect known to Ford but they refuse to reimburse replacement of the engine that can run over $9,000. This is a serious safety defect that can cause catastrophic damage or injury.

Hello, I'm on permanent disability and this my only car. it started with noticing white smoke coming out of the exhaust and a sweet smell. also noticed the coolant getting low and had to keep adding more in with no visible leaks. I pulled cylinder one plug and put a bore a scope down it and found a crack in the cylinder wall. I found a web site that said there was a class action law suite miller vs. ford for this issue, it told me to call these two dealer ships Ted Russel Ford and Ray Cunningham Ford to have my car fixed free of charge. The web site told me if they said no, to contact NHTSA and file a complaint. I also called NHTSA they told me to contact the state attorney office they suggested to also file a complaint to the state, and I did that. I found this information below that looks like the issue. NHTSA ID Number: 10214126 Manufacturer Communication Number: TSB 22-2229 Components: ENGINE AND ENGINE COOLING

I own a 2016 Ford Edge with the 2.0 ecoboost engine and have problems with it burning antifreeze for quite some time. The first time it happened I was getting on the interstate and the temp gage went up and the vehicle went into limp mode. I have been driving around with the coolant recovery reservoir cap loose for quite some time now to keeping it from pressurizing the cooling system. I read the article regarding this issue on MSN and decided to register a complaint. I'm a retired mechanic and have been told by a lot of other mechanics that this has been an issue for sometime. Thanks for looking into this issue!

My 2016 Ford Edge equipped with the 2.0L EcoBoost engine developed a check engine light and began producing white smoke from the exhaust after sitting overnight. The vehicle was taken to an authorized Ford dealership for diagnosis. The Ford technician performed a self-test and found diagnostic trouble codes P0304 and P0316 stored in the PCM. The dealer pressure-tested the cooling system, removed the cylinder 4 spark plug for inspection, and confirmed coolant intrusion into cylinder 4. The dealer then searched Ford's OASIS system and identified Ford TSB 22-2229, which calls for replacement of the engine long block for this condition. The dealership has recommended long-block engine replacement at a cost of approximately $7,800. The vehicle has approximately 127,700 miles. I am concerned that coolant intrusion into the combustion chamber can result in misfires, rough engine operation, overheating, engine damage, and potential loss of engine power while the vehicle is being driven. This failure appears consistent with the coolant-intrusion condition involving 2015-2018 Ford Edge vehicles equipped with the 2.0L EcoBoost engine that is currently being evaluated by NHTSA under Defect Petition DP26008. Ford has advised me that coverage for this condition is limited to 7 years/100,000 miles and has declined coverage because the vehicle exceeds that mileage. The failed engine/vehicle is currently available for inspection at the Ford dealership.

We had rough idling for a couple days followed by excessive white smoke one morning upon starting the vehicle and the check engine light came on. We immediately noticed the coolant was low, so it got topped off and then we took it to the dealer. They diagnosed the engine coolant intrusion in cylinder 4. Had we not added coolant the engine could have seized and created an accident or caused a fire. We received an $8,200 estimate for installing a new long block. Ford is giving zero assistance on this because the vehicle is more than 7 years old (oddly, Ford started putting in a different design 2.0L engine 7 years ago). This vehicle is in mint condition, only 65,000 miles and had all service done by the dealer more frequently than the service manual indicates.

I owned a 2016 Ford Edge 2.0L EcoBoost that experienced engine failure consistent with coolant intrusion. The vehicle was subsequently voluntarily repossessed and sold at auction, so the vehicle is no longer available to me for inspection. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rough engine idle at startup. Coolant Level dropped. Added coolant. Engine light came on. Rough idle at startup got worse. Suspected engine gasket failure.

At approximately 110,000 miles, my 2016 Ford Edge Titanium with the 2.0L EcoBoost engine developed a rough-start/rough-running condition. The vehicle was diagnosed with coolant entering cylinder #2. I had not noticed an obvious coolant-loss problem before the condition was diagnosed. Ford TSB 19-2346, dated December 19, 2019, addresses coolant intrusion into the cylinders on 2015–2018 Ford Edge vehicles equipped with the 2.0L EcoBoost engine. The bulletin describes possible rough running, white exhaust smoke and/or low coolant, and provides for long-block replacement when the specified conditions are present. I am concerned that this condition could result in engine misfire, loss of engine power, or engine failure while driving, creating a safety risk. My vehicle has an extensive documented service history with the original selling dealer, including repeated multi-point inspections and maintenance. The vehicle has now experienced the coolant-intrusion condition addressed by Ford TSB 19-2346. I understand that NHTSA has opened Defect Petition DP26008 concerning alleged coolant intrusion and loss of motive power involving 2015–2018 Ford Edge vehicles equipped with the 2.0L EcoBoost engine. I request that NHTSA consider my complaint and vehicle history as part of its evaluation of DP26008 and investigate whether this condition represents a safety-related defect. “My vehicle was originally purchased from Dave Sinclair Ford in St. Louis County, Missouri, and has an extensive documented service history with that dealership, including repeated multi-point inspections and maintenance.”

On September 23, 2026, while driving my 2016 Ford Edge SEL with the 2.0L EcoBoost engine, the engine temperature began rising into the overheating range. The temperature fluctuated while the vehicle was moving and returned closer to normal when stopped. I checked the coolant and found it very low. Approximately 3/4 gallon of coolant was added. After driving approximately 20 miles, the temperature gauge remained normal. By September 25, the coolant reservoir was again nearly empty, indicating substantial coolant loss. The vehicle has also had a check-engine light for several months, a previously identified misfire code, and has recently been shaking/rough-running when started. I am concerned that continued coolant loss and overheating could cause the engine to overheat or fail while the vehicle is being driven, creating a safety risk to the occupants and other motorists. There has been no crash, fire, or injury. The cause of the coolant loss has not yet been confirmed because repairs have not yet been completed. The vehicle is available for inspection. It has not been inspected by the manufacturer, police, or insurance representatives regarding this issue.

The contact owns a 2016 Ford Edge. The contact stated that while shifted to reverse(R), the back over prevention camera failed to provide an image and the screen was black. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The dealer was contacted and a mobile technician inspected the vehicle and diagnosed the vehicle with a module failure. The part was no longer in production, and the dealer was unable to confirm that the module failure would not return. The manufacturer was informed of the issue and confirmed that the module was no longer in production and that the module replacement was not covered under the recall. The failure mileage was approximately 130,000.

COOLANT INTRUSION IN THE ENGINE, PROBLEM CONFIRMED BY DEALER, ENGINE HAS BEEN REPLACED, ENGINE MANUFACTURED IN FORD'S CLEVELAND PLANT

I'm reporting a severe, well-documented manufacturing defect involving my 2016 Ford Edge with 2.0L EcoBoost engine. The vehicle has been losing radiator coolant constantly with no external puddles or leaks visible. Upon morning cold starts, the vehicle shakes, runs extremely rough and experiences severe engine misfires due to coolant intruding into the combustion cylinders overnight. This internal coolant leak defect caused ignition coil and spark plug failure. This structural defect creates a critical safety hazard. The coolant intrusion has caused the engine to stumble and threatens a total loss of motive power and engine stalling while operating in traffic, creating an imminent risk of a rear-end collision. This vehicle matches the exact failure profile detailed in Ford's Technical Service Bulletin TSB 19-2346 regarding structural engine block coolant intrusion. I'm filing this complaint to support the ongoing federal defect investigation for the Ford EcoBoost coolant intrusion issue and urge NHTSA to mandate a safety recall, as this engineering flaw creates a dangerous driving condition. Thank you for your time and attention to this important matter. I look forward to receiving a response.

Loss of power from the engine due to misfiring on cylinder 1 caused by a coolant intrusion.

Vehicle suffered internal engine failure due to the known 2.0L EcoBoost manufacturing flaw where coolant bleeds into the cylinders. Experienced severe engine misfires, rough idling, and sudden risk of stalling in traffic. Ford dealership diagnosed the vehicle as needing a complete engine block replacement at a cost of $14,000. Because no safety recall or financial assistance has been offered by Ford despite an active NHTSA evaluation on this exact defect, I have been forced to temporarily use a chemical sealant block sealer (K-Seal) to keep the vehicle operable

I took my car in early XXX as I was planning on taking a long drive to visit family in [XXX] to fix the ac belt and regular preventative maintenance. I was driving eastbound on the XXX headed back to my home in [XXX] when I experienced sudden loss of power. At the time, I was traveling roughly 65mph and my car suddenly slowed to 35mph. This posed a serious safety hazard to myself and other vehicles traveling on the interstate. My check engine light came on. I took it to Ford after my trip and described everything that occurred. They had my vehicle for a week and could not recreate the issue nor found anything wrong. My check engine light turned off prior to taking it in after my experience and there was nothing for them to read or go off of other than my account of the incident. I had to rent a car during the week they had my vehicle. I continued to drive since nothing could be found and it is my day-to-day vehicle. I experienced rough idling on cold start and even more loss of power on my daily drive to and from work in the city. My check engine light came back on, and I immediately took it to Auto Zone to get the codes read and report it back to Ford. The codes came back as P0301 and P0299, misfire on cylinder 1 and turbo underboost condition. We made an appointment on the following Monday for my car to be seen. Ford diagnosed my car with coolant intrusion and a sticking waste gate on turbo, requiring a new engine and turbo with a verbal estimate of $10-$15k. I now have to replace my car. This defect poses an immediate safety hazard, as the fluid intrusion causes rough idling, and a sudden, hazardous loss of motor power while operating at driving speeds. This complaint is being filed in direct relation to the active NHTSA Defect Petition DP26008 investigating 2015–2018 Ford Edge vehicles for engine failures caused by this specific coolant intrusion flaw. Ford Technical Service Bulletin (TSB) 19-2346. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I keep having to change first coils and spark plug because the coolant is slowly leaking into the cylinder.rough engine start.

Slow coolant loss and cylinder 2 misfire. Causing car to rough idle after a cold start when sitting over.

This vehicle has under 100,000 miles on it and the engine light came on, the code at Autozone and O'Reilly's both read P0301 for bad misfire in coil 1. I replaced all 4 sparks plugs and ignition coils and the code never cleared, i started noticing while smoke when start up and suspected coolant issues. I had a diagnostician help me investigate and forums suggested coolant intrusion from poor engine block design can happen in cylinders 2 & 3, but after scoping the block, we found coolant leakage in cylinder 1. I called ALM Ford Marietta and my rep said they'd confirm my suspicions free of charge and confirmed the results. The only repair was to do a whole engine swap with a refurbished or new longblock costing $5k for parts and $6k for labor. I have an allowance of $3500 for vehicle repairs so i am devastated that i cannot even sell this vehicle with a bad engine. The ford 2.0 ecoboost engine forums suggest coolant intrusion is common and Ford should have fixed this problem between 2015-2019 bud did not and thousands of vehicles have this problem (fusion, focus, edge, escape) but is Ford taking responsibility that the spiral coolant application is a bad design and costing people thousands upon thousands of dollars of repairs that shouldn't have happened in the first place. I mean, i have less than 100k on my edge, why should i need a whole new engine, what is next, a new transmission for 7k next year? What happened to quality? we are a single vehicle family so we are relying on others mercy right now to get our kid to and from school and coordinating work schedules, but will ford help clients out at all?

Component-Engine / Propulsion System Symptoms-Progressive coolant loss without external leaks, rough starting, engine shaking, white exhaust smoke, and illuminated Check Engine Light with cylinder misfire codes. Description of Incident- My 2016 Ford Edge equipped with the 2.0L EcoBoost engine is experiencing internal engine coolant intrusion into the combustion cylinders, perfectly matching the design defect identified in Ford Technical Service Bulletin (TSB) 19-2346. The vehicle exhibits persistent coolant loss alongside severe engine misfires. This defect poses an immediate safety hazard, as the fluid intrusion causes rough idling, stalling, and a sudden, hazardous loss of motor power while operating at driving speeds. This complaint is being filed in direct relation to the active NHTSA Defect Petition DP26008 investigating 2015–2018 Ford Edge vehicles for engine failures caused by this specific coolant intrusion flaw.

Recently purchased the vehicle, the following morning after purchased, the check engine light came on and I had it hooked to a computer scanner for it showed a cylinder 3 misfire. We also visually notice that the coolant level in the reservoir was somewhat low after sitting for several hours, so we filled the coolant reservoir to the appropriate line shown on the tank, but just between the afternoon when it was purchased , and that next morning there was no coolant that had leaked underneath the vehicle . The dealer that I purchased it from had the spark plugs, the spark plug wires and the ignition coils replaced. When I picked up the vehicle after those were replaced, I drove it for about a total of 40 miles before the check engine light came back on and upon starting, the vehicle started kind of rough like it wasn't igniting completely. Over the next day and a half upon each start whether it be a cold start or not, the vehicle started in the same way where it felt as though it was not getting a good ignition or fire but it would still start up. I took the vehicle to a Ford dealership where the technicians connected their diagnostic scanner and also did a pressure test where it reported to have coolant intrusion and would require a new motor . As I could not afford to replace it, since I just purchased the vehicle, I took it home and did not try to drive it but by the next morning, less than 24 hours, upon trying to start it, the vehicle would not start at all. The warranty that the vehicle had from the used dealership I purchased from unfortunately has a 500 max payout for repairs. It never overheated the few times I drove it, it only showed a small amount of white smoke out of the exhaust upon starting, but the coolant level has not really going down since putting the coolant in it the morning after I purchased. It currently has a little over 104,000 miles, I've had less than a week, driven it maybe a total of 100 miles, I don't have over 9,000 for a motor

While on vacation in September of 2021the check engine light came on. it was for a number three cylinder misfire. I replaced the spark plug thinking that was the problem. In October of 2021 I was driving the car and the dashboard lit up with numerous warning lights. I pulled the car off the road and checked under the hood. There was no coolant in the reservoir. I could not restart the vehicle. Had it towed to a shop and was told that one of the cylinders had coolant in it. Had it towed from the original shop to a Ford dealer in hopes Ford would be able to help with the repairs. I was told that there was a possible class action suit against Ford for this engine problem and Ford would not help with the repair. After much back and forth with the dealer I decided to have them do the repairs at my expense. They replaced the engine block with a Ford remanufactured part. The total cost of the repair was 5004.12. I did not file this at the time because I was waiting to see if the class action suit was going to be filed for Virginia.

There was coolant leaking into the cylinders creating a white smoke from the tail pipe exhaust. our safety was put at risk as the car was stalling out and would shake when started. We took it to a ford dealership and had it check out with them performing a scope test on the cylinders and they said we needed a long block replacement.

The contact owns a 2016 Ford Edge. The contact stated that coolant was entering the engine combustion chamber. The check engine light was illuminated, and the vehicle displayed DTC: P0301. The contact also referenced a scanner displaying code 4301. The contact stated that there was a sweet smell while starting the vehicle, which was consistent with coolant intrusion into the engine. The condition progressively worsened. The contact consulted with an independent mechanic. The contact was concerned that the vehicle might stall or that the engine could suffer catastrophic damage while driving on the highway. The failure mileage was approximately 83,000.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were made aware of the issue and confirmed that parts were not yet available.

Dealer has told me that there is a leak that could impact engine performance/life. They said it could happen in 2,000 or 20,000 miles. What I have experienced is that several times a month when I turn the engine on it has a rough idle. Sometimes it happens when I have stopped at a traffic light. So far the engine has not stopped or slowed down, as others have reported. I am concerned that the engine will slow or stop, risking my safety and the safety of those around me. I have not had any warning lights, to date. This has been going on for about the last year.

RE: Safety Recall MFG No. 25S87, NHTSA No. 25V544, 08/25/2025 Rear Brake Lines - Potential Failure. It has been OVER ONE YEAR and my car has not been repaired due to lack of parts. This is unacceptable - This Safety Recall is NOT being addressed in a timely manner.

Coolant intrusion. 2.0 engine blows white exhaust.

Transmission jumps from 2nd to 4th without warning and causes the vehicle to jerk into oncoming traffic

Total engine failure at 81,000 miles due to coolant intrusion. This is due to a known defect by FORD as outlined in the Technical Service Bulletin #19-2346. Engine light and codes PO316 and PO304 promoted spark plug replacement, which did not clear the codes. 1 day later, the coolant intruded into the cylinder and the engine block failed. FORD stated they would extend warranty if this happens within 7 year/85,000 miles. Since my car is a 2016 with only 81,000 miles, was perfectly maintained, and was under mileage, I hoped FORD could cover a full block replacement (as stated in the TSB). The representative denied my request since the car is 9 years old, but assigned a case number and said she’d send the report to the ‘Safety’ department for the option to further investigate if they chose.

My 2016 Ford Edge equipped with the 2.0L EcoBoost engine experienced an internal engine coolant intrusion failure that resulted in significant engine damage and ultimately required replacement of the complete engine assembly. The coolant intrusion occurred internally within the engine, allowing coolant to enter the combustion chambers and causing the engine to malfunction. The failed engine assembly and related components are available for inspection upon request. The failure created a significant safety risk because the engine experienced a loss of power and reliability while the vehicle was being operated. Coolant intrusion resulted in engine misfires, rough running, reduced engine performance, and sudden loss of power or engine failure while driving. This presented a risk to me and other motorists, particularly if the failure occurred while traveling at highway speeds or in traffic. The problem was diagnosed and confirmed by a qualified automotive service facility, which determined that the engine had suffered from coolant intrusion and that the appropriate repair required replacement of the complete engine assembly. The vehicle was inspected by the servicing facility as part of the diagnostic and repair process. If requested, documentation of the diagnosis and engine replacement can be provided. Prior to the complete engine failure, the vehicle exhibited symptoms consistent with coolant intrusion, including engine misfires, rough engine operation, and loss of performance. Warning indicators and diagnostic trouble codes associated with the engine malfunction appeared prior to the failure. The symptoms progressively worsened until the vehicle could no longer be safely operated without replacing the engine assembly.

My 2016 Ford has EcoBoost coolant intrusion defect, The system failed to hold pressure, dropping significantly below operational thresholds. A subsequent borescope inspection confirmed that coolant is actively leaking past the block sealing surface and directly flooding the engine cylinders. The service facility has confirmed that because the structural engine block itself is defective, a simple head gasket replacement is mathematically unviable. The only permanent, safe solution is a complete engine long block replacement.. I contacted Ford and was told they are aware of this but cannot fix the issue or assist in fixing the problem.

See attached document for complaint.

2.0 Ecoboost coolant intrusion. Vehicle is now undrivable and was told the current engine cannot be repaired and a whole new engine is needed.

Engine started having a rough idle on start up and within a few days the check engine light came on. Took to Lonnie Cobb Ford in Henderson, TN. DTC P0300 and P0302 diagnosed. Coolant leaking on to piston head. Issue involved in lawsuit Miller vs. FordMotor Ecoboost lawsuit. Safety issue due to possible engine lock up or fire. Out of warranty. Quote for $6500 on an $8000 vehicle for an engine defect Ford has been aware of for years.

My 2016 Ford Edge with the 2.0L EcoBoost engine began having rough starts, misfiring, and an intermittent check-engine light. The warning light repeatedly turns on and off, but the problem continues. On 96000, the Ford dealership diagnosed internal coolant intrusion into the engine/cylinder area and advised that the vehicle requires major engine repair or replacement estimated at approximately $10,000. This defect can cause continued misfires, reduced engine performance, overheating, stalling, or sudden loss of power while driving. I am concerned that the engine could fail or lose power in traffic without adequate warning. This appears to be a premature internal engine failure rather than normal maintenance. Ford declined my request for financial or goodwill assistance even though coolant intrusion is a documented problem affecting similar Ford EcoBoost engines. I am requesting that NHTSA investigate this defect and determine whether a safety recall is necessary.

The contact owns a 2016 Ford Edge. The contact stated that the brake warning light illuminated while driving at an undisclosed speed. The contact was notified of NHTSA Campaign Number 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was on back order. The vehicle was taken to an independent mechanic, who replaced the brake pads and brake lines. The vehicle was then taken to a local dealer, where an unknown diagnosis and repair were performed. The brake pads and brake lines had been replaced three times, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.

"Ford Emissions Recall 24E10 addresses defective factory PCM software parameters. This software defect caused unbalanced air-fuel ratios to ruin both catalytic converters on my 2016 Ford Edge (Bank 2 at 128k miles and Bank 1 at 157,552 miles). The dealership, [XXX] of [XXX], completed the 24E10 software flash under Repair Order #XXX, but Ford Corporate's SSSC portal (Contact ID: [XXX]) officially denied the consequential hardware replacement. They claim that because the new software prevents future codes, they are not responsible for the massive hardware degradation caused by forcing my engine to run on their old defective software for 157,000 miles before a fix was available. This is an attempt by Ford to evade financial responsibility for physical components destroyed by a known factory engineering defect." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experience a failure.

Confirmed Coolant intrusion into the cylinder. Low coolant level, white exhaust smoke, runs rough, code P0303

The vehicle shake while idling, and a check engine light indicating code P0302 (Cylinder 2 Misfire). After looking under the hood the engine cooling system was severely low on coolant, and a loud sloshing liquid noise could be heard behind the dashboard. The vehicle was brought to an authorized Ford dealership, where technicians confirmed internal EcoBoost coolant intrusion into Cylinder 2 as documented in Ford Technical Service Bulletin TSB 22-2229. This structural design flaw creates an immediate safety hazard, as the engine is at risk of catastrophic failure and stalling while operating at highway speeds.

The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle experienced the failure stated in the recall and the brake lines were replaced and the vehicle was repaired. The failure mileage was approximately 65,000.

The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with bearing failure. The contact was informed that the bearing needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed to the dealer, where it was diagnosed with a failed torque converter and transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was in the process of being repaired. The contact stated that the failure was a known failure with the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

The contact owns a 2016 Ford Edge. The contact received notification for NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to complete the recall repair was unavailable. A local dealer was contacted and confirmed that the part was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time to perform the recall repair. The manufacturer was made aware of the failure. The contact stated that while stopped at a stop sign and depressing the brake pedal, the brake pedal extended to the floorboard and the vehicle failed to stop as intended. The failure mileage was 100,000.