Ford EcoSport 2019 — Problemas relatados

My car engine light came on, and I instantly lost being able to drive normally. I lost the ability to hit the gas and the car move. The car is sitting at [XXX] [XXX] · [XXX]..... I was informed that the wait can be up to a year. I am disabled and have been missing pain management appointments, psychiatrist appointments, primary care doctor, and I'm unable to get MRI or pain injections for my back. I am desperate for a loaner car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

UNKNOWN

My 2019 Ford EcoSport is subject to safety recall 23S64 (NHTSA 23V905), involving the engine oil pump drive belt and tensioner. I have been trying to get this recall addressed for approximately two years. When I previously contacted the dealership to schedule the repair, I was told that I would be placed on a waiting list because the necessary parts were unavailable. However, the manufacturer’s recall information indicated that parts and a repair remedy were available. The recall information explains that the engine oil pump belt or tensioner may fail, potentially causing a loss of engine oil pressure, engine damage or seizure, and loss of power braking assistance, increasing the risk of a crash. My vehicle’s recall status currently states “Remedy Available,” but my previous experience with the dealership has left me uncertain whether the repair can actually be completed. I am concerned about continuing to drive a vehicle with this unresolved safety recall. I am requesting assistance obtaining confirmation that the necessary parts are available, a definite timeline for completing the repair, and information about what can be done to address this prolonged delay. To my knowledge, the engine has not experienced a confirmed failure related to this recall.

I am filing a safety complaint regarding my 2019 Ford EcoSport and Ford’s repeated failure to properly complete a safety recall. In XXX, my vehicle displayed an oil-pressure warning while driving, just two days after an oil change. I brought it to Woodbridge Ford in [XXX] for recall repairs. They kept my vehicle for three months before claiming it was repaired. However, I continued receiving notices stating the recall was incomplete. In XXX, I contacted the dealership, now Freedom Ford, and was informed that the recall had NEVER been completed. I returned my vehicle for repairs. On XXX, I was told my vehicle was ready. Before I could even leave the dealership lot, the vehicle began shutting down and entering an idle/reduced-power mode. A dealership employee test-drove it and experienced the same malfunction. The dealership kept my vehicle. After repeated attempts to obtain answers, an employee named [XXX] confirmed that parts were MISSING, the vehicle had not been properly reassembled, and additional parts needed to be ordered. He could not explain what happened to the missing components. He also confirmed the vehicle continued malfunctioning while being driven. Additionally, the dealership LOST my original car key, incorrectly cut its replacement, and required my only remaining spare key overnight to attempt another replacement. My vehicle has approximately 56,000 miles, was purchased brand-new, and has no history of major mechanical repairs. It has been in Ford’s possession for months across multiple visits, yet the safety issue remains unresolved. I am extremely concerned that Ford attempted to return a vehicle with missing components and an unresolved malfunction that could cause a dangerous loss of power while driving. I am requesting that NHTSA investigate Ford’s handling of this recall, the incomplete and potentially unsafe repairs, and the dealership’s decision to release my vehicle despite these defects. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2019 Ford EcoSport 1.0L, VIN [XXX], 23,338 miles. Ford Safety Recall 23S64/NHTSA 23V-905 was performed by Rod Baker Ford in September 2025. Repair order XXX was opened XXX and the recall work was completed/invoiced XXX at approximately 22,812 miles. The repair included replacement of the timing belt, oil-pump drive belt and oil-pump drive-belt tensioner. The Ford repair order documents the 23S64 completion and the replacement parts. On XXX, at approximately 23,338 miles, the engine suffered a catastrophic failure in traffic. This was only approximately 526 miles after the 23S64 repair. Initial diagnosis found no compression. Hawk Ford subsequently diagnosed failure/collapse of timing-belt tensioner CM5Z-6K254-A. Ford's 23S64 repair procedure required replacement of the timing belt but reused the existing timing-belt tensioner. That tensioner had to be compressed/locked and reused during installation of the new timing belt. Less than one year and only approximately 526 miles later, that tensioner collapsed and the engine suffered catastrophic damage. Ford has declined to participate in the engine repair/replacement. Ford Customer Care case XXX. I am reporting this because a timing-system component that Ford's recall procedure required technicians to reuse failed shortly after the recall repair and at extremely low vehicle mileage. I am concerned this may represent a safety issue or an inadequacy in the 23S64 repair procedure as the recall work which was designed to prevent such an incident did not prevent such an incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Engine shut off while driving a vibration sounded prior to shut off so I turned off a/c then restarted engine again

My 2019 Ford EcoSport suffered sudden low oil pressure and catastrophic engine failure 10 months after receiving service under Safety Recall 23S64. NHTSA Campaign 23V905. The Authorized dealership is refusing to inspect the vehicle or honor Ford's engine replacement remedy, claiming the recall is closed and too much time has passed. This leaves me with an un-remedied safety hazard.

The contact owns a 2019 Ford EcoSport. The contact stated that while stopped at a red light, the vehicle stalled and failed to restart. The vehicle was towed to a dealer where it was diagnosed and determined that the starter needed to be replaced. The vehicle was repaired. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the catalytic converter, a cracked flex pipe, exhaust clamps, turbo connection, and a vacuum pump assembly needed to be replaced. The vehicle was repaired. The contact was then informed of an unknown recall. The contact stated that on another occasion while driving, the check engine warning light illuminated, and the following day while driving the vehicle, the check engine warning light was flashing, and the low oil pressure message was displayed. The vehicle was towed to a dealer where it was determined that the engine long block and the turbo needed to be replaced, and coolant needed to be added to the coolant reservoir. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was repaired, but after a while, the A/C became inoperable. The vehicle was taken to an independent mechanic, and it was determined that the A/C was unplugged, the wires were stuck in the clutch pulley, the amp micro fuse, the wiring, and amp fuse needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 37,028.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact called another dealer, Shottenkirk Ford Jasper (868 GA-515, Jasper, GA 30143); and the contact was informed that the vehicle had to experience the failure before the recall repair would be performed. The manufacturer was contacted by email, but was unable to assist with having the vehicle serviced. The contact had not experienced a failure.

For a month, every time I put gas in my car whether I filled up or just put half a tank my car will not start for 10-15 minutes. I took it to the ford place and my extended warranty wouldn't cover it. It seems like an evap valve would be covered. I have only had my car 11 months. This is going to cost over $1,000 to fix. It seems like ford should be responsible for the repairs.

A young teenage driver faced a terrifying highway emergency when her vehicle suffered an abrupt, dangerous loss of motive power at 70+ MPH on the interstate due to sudden turbocharger failure. Moving at high speeds in heavy traffic, the sudden drop in acceleration left the driver vulnerable to rear-end collisions from oncoming semi-trucks. The vehicle was driven into the shop with a failed turbocharger and a completely contaminated oil ecosystem. The engine block has not seized yet, but all components are highly contaminated. The affected components are preserved and available for federal inspection. The root cause is a completely choked oil pump pick up tube screen. After a week-long standoff where the consumer had to escalate the case to Ford Corporate to force the dealership to drop the oil pan, teardown photos revealed the intake mesh was blanketed and impacted by a thick, suffocating mat of degraded wet belt fibers. This debris choked off oil pressure, proving the dealer fraudulently certified Safety Recall 23S64 as complete while leaving the lethal hazard trapped inside. In addition to this extreme debris, internal Ford OASIS logs admit the technician snapped a tensioner bolt during the recall. They drilled it out but failed to clean the engine, trapping sharp metallic shards that circulated into the oil system, destroying the turbocharger seals and scorching the gaskets. The dealer was given urgent warnings on April 7, 2026, when the driver reported interstate stalling ("limp mode at 70+ mph") and an AutoZone turbo pressure code. The dealer treated this severe safety risk as a low-priority task, failed to check the oil pressure, and released the car. After the forced pan drop in July, Ford Corporate denied coverage for a new long block and turbocharger, instructing the consumer to pay over $8,000 out of pocket for repairs caused entirely by their own botched recall.

No issues with vehicle until failure, properly maintained, regular oil changes. While driving the vehicle the engine lost power and check engine light came on. The vehicle RPM's increased but had no power. Was able to drive the vehicle home but was at inconstant speeds / RPMS could not get above 40 MPH. Low oil light came on while driving home as well. Made appointment at Ford local dealership, they verbally told me the engine blew and there was no oil in vehicle and metal in oil pan. The vehicle never missed a oil change. As a result I had to replace the engine with a used one the dealership had. Total engine failure at 98956 miles. This appears to be a recall on the 1.0 engine for same issue. My wife and kids were in car when it failed, in traffic.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 60 MPH, the vehicle decelerated, and the RPM was lowered. After parking and restarting the vehicle, the vehicle failed to accelerate above 20 MPH with the wrench icon displayed. The vehicle was slowly driven to the residence. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 44,212.

The latch on the back often sets off an error saying the rear hatch is ajar.

I brought my Ford EcoSport into the Baxter. Ford, in Papillion, Nebraska, because it was malfunctioning, the oil pressure got real low and my car was not accelerating like it should Also I advise them that there is an open recall on the vehicle. As well and I that the recall and the engine malfunction are related. They told me that it wasn't, and I'm sure it was. Then, they advised me that after speaking with Ford. Ford agreed to pay $3000 for a new engine, while I was responsible for the remaining $4000, I asked if I can have an email showing the communication with Ford, I was advised that they don't have access to that. They're unable to forward me an email, which is a red flag i would like to get a second opinion on the diagnosis of my engine in the fort. Ecosport. I don't understand why they would not be able to forward me an email of the communication between them and Ford. When asked the service manager about that, he advised that he does not have access to it. Which is a red flag? Is there anything you guys can do?Please let me know.Thank you have a good day

My car has been in and out of the shop since 2024 due to the power train system. As this is an active recall case my car was repaired 5 times. Recently, with the recall part replaced in January 2026, I got my car back and in May 2026 while driving, my car once again loss power. Going from 50 to coasting. After many guarantees that the problem is fixed, I continue to have the same dangerous problems.

Summary ON YOUR VEHICLE, THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM MAY FRACTURE OR SEPARATE FROM THE TENSIONER BACKING PLATE, AND OR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE. Safety Risk A LOSS OF ENGINE OIL PRESSURE CAN RESULT IN ENGINE DAMAGE AND OR SEIZURE, WHICH CAN RESULT IN A LOSS OF MOTIVE POWER AND A LOSS OF THE MECHANICAL VACUUM PUMP REQUIRED TO PROVIDE POWER BRAKING ASSIST, INCREASING THE RISK OF A CRASH. I am filing a safety complaint regarding my 2019 Ford EcoSport SE involving the engine oil pump drive belt tensioner recall issue. My vehicle continues experiencing the same dangerous mechanical problems even after multiple repair attempts at authorized Ford dealership locations. The recall states that the engine oil pump drive belt tensioner arm may fracture or separate, and the oil pump drive belt may degrade and lose teeth, resulting in a loss of engine oil pressure. This creates a serious safety risk involving possible engine damage, engine seizure, loss of motive power, and loss of power braking assist. Despite bringing the vehicle to Ford dealerships on multiple occasions for repairs related to this issue, the problem has not been resolved. I continue experiencing the same exact engine and oil pressure related concerns. I am concerned for my safety and the safety of others because the vehicle may lose power while driving. I believe the recall remedy has been ineffective in properly resolving the defect. This issue has caused significant financial hardship, repeated repair visits, towing expenses, and ongoing fear regarding the safety and reliability of this vehicle.

So my car is about to be out of warranty and I have called and made two appointments to get my recall taken care of as it is a safety risk for me and my kids. They canceled the first one with no communication and the second appointment they called and said they can’t get the part in so I have to call them in 2 weeks to check. After two weeks I believed my car will be over the 60k mark putting me out of warranty and voiding them to fix any issues that occurred because of this recall.

This is now going to be the FOURTH time we are going to have to put a NEW engine in the same exact car. We just replaced the engine barely a year and a half ago.

My 2019 Ford EcoSport 1.0L EcoBoost engine began making loud noise consistent with oil pressure failure. I brought the vehicle to an authorized Ford dealership. The dealership performed a teardown and confirmed the oil pump belt tensioner had failed — the exact defect described in Safety Recall 23S64. The dealer replaced the oil pump belt, tensioner, and oil pump under Recall 23S64. However, the dealer then stated that the resulting engine damage — severe scoring of connecting rod bearings and crankshaft journals caused by oil starvation — is “not related to the recall” and refused to replace the engine under Recall 23S64. Ford’s own recall documentation states: if engine failure is related to a broken oil pump belt or tensioner, a long block engine replacement is authorized as an interim repair at no charge. The updated Service Action also states the oil pump belt and tensioner no longer need to be replaced before long block installation. The causal chain is direct: tensioner failed (recall defect) → oil pressure lost → engine destroyed. The dealer’s refusal to replace the engine appears to violate Ford’s own Recall 23S64 service procedure. The vehicle has been inoperable for weeks. I continue making monthly loan and insurance payments on a vehicle I cannot drive. My extended warranty claim was also denied because the warranty company requires written confirmation from Ford that the engine damage is not recall-related — a document the dealer says they cannot provide. I am requesting NHTSA to investigate whether Ford dealers are systematically denying recall-related engine replacements under 23S64 that they are obligated to perform per Ford’s own recall service procedures. Additionally, prior to the complete engine failure, the vehicle stalled unexpectedly while stopped at a red light in active traffic without any warning. The engine shut off suddenly, consistent with sudden loss of oil pressure caused by the recall defect. This created a dangerous safety situation

Engine and Transmission failed at 46,000 miles even though under a extended warranty Ford short changed us to where we had to pay $7200.00 to get the car fixed. This car is the worst for failures of the powertrain. Never will buy another Ford ever.

I don't know who could help resolve the issue we have. Our 2019 Ford Eco-sport had several recalls. The last recall Holman/Ford kept our car for 9 months but kind enough to lend us a car to use while they waited for a part. We had to cancel our vacation trip to Turner Maine to see our daughter's family because we were not permitted to drive the loaner out of state! Later they decided that they had to give us a new engine and gave us the car back in November of 2024. After receiving our car back we noticed a gas smell each time we put the heater on. It was strong to the point of opening our windows for ventilation. My husband called several times leaving a message and no one called back. We left more messages saying why is the check engine light on all the time when it is a brand new engine? Finally they informed us that we need to pay for a diagnostic test that was well over $100 and we brought it to their attention that it has not been right since we got the car back so why should we have to pay for a dianostic test? We went to pepboys to get the diagnostic test that was cheaper and they informed us that Ford should have removed and replaced the canister purge solenoid when putting in a new engine. Without doing that, it could ruin the engine again as well as the canister purge solenoid. We did research to learn they should have replaced the canister purge solenoid as well. My husband called and left several messages and no one would return his call. Once again he called them today and a "Jim" called back from Holman Ford, Maple Shade [XXX] saying that the recall was on a new engine and they did not have to replace the canister purge solenoid. He told my husband it would be cheaper to go to PepBoys to replace the canister purge solenoid. Is this true that they did not have to replace the canister solenoid? We had several recalls on our 2019 Eco Sport. Isn't it considered under a lemon law? How do we get them to fix it properly with no charge? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light and low oil warning light were unexpectedly illuminated. The vehicle was taken to the dealer several times and was eventually diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that after the repair, while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light and low oil warning light illuminated. The vehicle was restarted; however, it was later towed to another dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 119,000.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. Recently, the contact stated there was an abnormal, tapping sound coming from the engine. There was no warning light illuminated. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 32,000.

I purchased a 2019 Ford EcoSport from CarMax on April 12, 2022. At the time of sale, CarMax provided documentation stating that there were no unrepaired safety recalls on the vehicle. I relied on this representation in making my purchase decision. I later discovered that the vehicle is subject to a serious manufacturer recall involving the engine oil pump, which can fail and cause loss of oil pressure, engine damage, and safety risks while driving. CarMax misrepresented the recall status of the vehicle at the time of sale. This is a material safety issue that should have been disclosed. I am still dealing with ongoing issues related to this defect and have not received proper assistance or resolution from CarMax despite multiple attempts to contact them.

[XXX] [XXX] [XXX] March 24, 2026 ` NHTSA Safety Complaint Summary My 2019 Ford (VIN: [XXX] ) has an unresolved safety recall issued in January 2024. Two repair attempts were made: - May 2025: Vehicle kept 41 days; recall repair not completed - January 18, 2026: Second attempt; recall repair still not completed The defect remains unresolved. I am the caregiver of a special‑needs son, and the extended loss of transportation has caused hardship. I am requesting review and documentation of these failed recall attempts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that after exiting the freeway, the low oil pressure warning light illuminated, the vehicle vibrated, and the check engine warning light illuminated. The contact attempted to pull into a gas station but instead pulled over to the side of the road and turned off the vehicle. The contact exited the vehicle and checked the oil level, and the oil level was at the proper level. After waiting for approximately 30 minutes, the vehicle was restarted. The contact attempted to drive, and the engine seized. The vehicle was hauled by a friend to the residence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The vehicle remained at the residence and had not been driven since the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford EcoSport. The contact stated that while driving approximately 60-65 MPH, the vehicle jerked, lost automotive power, or stalled on several occasions. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted after approximately 5 minutes. The vehicle was taken to the dealer, where an unknown interim repair of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) was performed twice; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that failure might be unrelated to the recall, and that further diagnostic tests were needed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 60,682.

The contact owns a 2019 Ford Escape. The vehicle was initially taken to the local dealer for NHTSA Campaign Number: 26V011000 (Equipment). The vehicle was taken back to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The contact stated that the engine had overheated. A diagnostic scanner was used to determine that the head overheat protection was active and there was no coolant in the coolant reservoir. The hose was not connected to the heater cooler. The donut gasket was not attached to the exhaust. There were no warning lights illuminated. The contact stated that the O-ring had failed to snap in place. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 80,000.

I have had to put a new engine in my 2019 ford ecosport 3 times due to the open recall on the vehicle. It is currently at the ford dealership due to coolant leaking into the head gasket. The problems with the vehicle have been confirmed by the dealers. And no there were ZERO warnings or signs before the vehicle completely failed on us on the highway the first time. Then the same issue happened yet again and had to put my car in the shop again for another new engine due to the recall.

The vehicle’s engine losses power while driving. Low oil pump pressure appears on the dashboard. The problem has been confirmed by a dealer. There were no warning lamps prior to the failure. The problems started February 2026.

The contact owns a 2019 Ford EcoSport. The contact stated that while starting the vehicle, the low oil warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed and determined that the oil pump had failed, which caused the engine failure. The contact was informed that the engine needed to be repaired. The vehicle was not repaired. The dealer informed the contact that the failure was related to a previous repair completed under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); where the oil pump tensioner assembly had not been replaced, and only the oil drive pump belt had been replaced. The dealer contacted the manufacturer to request an engine replacement due to the recall-related failure. The manufacturer was made aware of the failure, and a case was opened. The approximate failure mileage was 38,000.

I am writing to formally file a complaint with the National Highway Traffic Safety Administration regarding an unresolved safety recall on my 2019 Ford EcoSport. On February 18, 2026, at approximately 9:01 A.M., I contacted my local dealership, El Cajon Ford, to schedule the recall repair. I was informed that the required recall parts are on indefinite backorder and that there is no estimated date for availability. This leaves my vehicle unrepaired for a known safety defect with no clear timeline for remedy. Additionally, during that same conversation, I informed the dealership that my check engine light is currently illuminated, which raises further concerns given the open safety recall. I was told that if I bring the vehicle in for diagnostic testing and the issue is determined not to be related to the recall, I would be responsible for a $209 diagnostic fee. I am concerned that this creates a financial barrier to determining whether the warning light may, in fact, be related to the known safety defect. I regularly transport my [XXX] child in this vehicle. Continuing to operate a vehicle subject to an open safety recall — particularly one involving a potentially serious safety-related defect — places my family at unnecessary risk. The indefinite delay in parts availability undermines the purpose of a federally mandated safety recall. Under federal law, manufacturers are required to provide a free and timely remedy for safety-related defects. An open-ended delay with no estimated repair date does not appear to meet that standard and leaves consumers without meaningful protection. I respectfully request that NHTSA review this matter, investigate the delay in recall remedy availability, and take appropriate action to ensure that affected consumers are not required to continue operating potentially unsafe vehicles without a timely repair or interim solution. Thank you for your attention to this serious safety concern. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car went in for recall. Ford replaced engine because they claim a bolt broke. I have taken the car about 300 miles since I received it back and the engine light appeared. I let them know. Light went off and I had another important meeting to make in DFW . This time wrench and engine light came on . It sat at airport for 2 days. Then I got back in , no warning lights on but I got home with more warnings then. Engine was super hot and making humming noise. The next day warning light again. I took videos and called Ford . They have refused to help me. I just had a new engine installed because of a recall.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed and coming to a stop, the vehicle shuddered. No warning light was illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 96,000.

Complaint Summary: My 2019 Ford EcoSport has experienced repeated failures of a known recall‑related engine defect. The engine was replaced once due to the recall, and less than a year later the same defect occurred again. The vehicle stalled on the highway, creating a serious safety hazard. Despite multiple recall repairs, the defect persists. Ford denied my buyback request without proper review. I am requesting NHTSA investigation into the effectiveness of this recall remedy. Have had two failed attempts under this recall to correct the situation, which is putting me and my family at risk. This is especially concerning because my special-needs son travels with me in the vehicle.

I bought a used 2019 Ford Ecosport SE in January 2022. I received a recall notice (#23S64: “ENGINE OIL PUMP BELT AND TENSIONER REPLACEMENT FINAL REPAIR”). A paper notice I received from Ford dated June 2024 mentioned a remedy expected in Q1 2025. The estimation was pushed back, and parts were eventually ready in Q3, some time in August. Before I could take my vehicle to a dealership, on [XXX], while driving my vehicle it stalled, smoked, and smoldered. I made no collisions with any other object, person, or vehicle. I called my insurance and the fire department (incident number: [XXX]). I believe the damage was related to the recall. It was described to me that there was even damage to some wiring, as a result of the fire. I called my insurance, and they towed my vehicle to Larry H. Miller Ford Dealership on September 30, 2025. It was scheduled for its first service on October 1, 2025, but technicians inspected it on October 16, 2025. The repair cost exceeded the vehicle’s value, as I needed a new engine and transmission. After long periods without progress and updates, on January 7th, I was informed by the dealership that I’d either be paid or my vehicle would be repaired, but the final decision rested with Ford Motor Company. The dealership had submitted everything, as a service manager with Larry H. Miller told me on January 7, 2026. I called Ford Motor Company and asked for specific repair dates, but I received no more information than from the dealership. I was told by the dealership that I should have an answer on repairs “by the end of the week”on January 26, 2026, but it’s now February 3, 2026. I’ve been without a vehicle for four months, impacting my flexibility and affecting my vehicle loan. I accepted a loaner vehicle on January 7, 2026. I seek a prompt and fair resolution, whether it’s a payment or a repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while stopped at a traffic light, there was an abnormal burning plastic odor coming from inside the vehicle, and the low oil pressure warning light illuminated. There was an abnormal sound coming from the engine compartment, and the vehicle lost motive power. The vehicle was turned off and pushed to the side of the road. The contact stated that the vehicle was restarted, but the failure persisted. The vehicle was towed to the residence. The vehicle was then towed to a dealer where it was diagnosed that the engine oil pump belt and tensioner needed to be replaced. The vehicle was repaired, but the failure persisted. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle failed to exceed 55 MPH. Additionally, the A/C failed to work as intended, and the vehicle failed to start as intended. The failure mileage was 50,260.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure but declined to provide information about the failure. The failure mileage was not provided.

The contact owns a 2019 Ford EcoSport. The contact stated that the vehicle was serviced at the local dealer under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). After retrieving the vehicle and driving approximately 10 miles down the road, the check engine warning light illuminated, and the vehicle stalled. The vehicle was towed back to the local dealer to be diagnosed, and it was determined that there was a failure in cylinder #2 and that the engine needed to be replaced. The contact was informed that the failure was not related to the recall repair previously completed. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 102,600.

my ford EcoSport had to get a new motor due to teh recall issue but since they put a new motor my ac and heater had to be replaced. my battery. my sensors pop on and off. My car won't go over 65 and when it does it jerks. Ford did replace the motor but ive asked for them to buy the car back and they have refused my car has completely shut off and ive taken to ford and they don't know. i have the poofe code and my gas could be full and driving it 5 minutes im on e. they dont know if its the sensor or the tank. i always smell something burning. ive asked they said thats normal, but the smell gets stronger and stronger.

The contact owns a 2019 Ford EcoSport. The contact stated while driving at approximately 35 MPH, the low oil pressure warning light illuminated and flickered. The contact stated that the vehicle started vibrating. The contact was able to drive the vehicle to a local dealer. The contact was aware that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact advised the dealer of the recall; however, the dealer informed the contact that the part to complete the recall was on national back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 53,713.

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The local dealer was made aware of the recall and confirmed that parts were available for the recall repair. The contact scheduled an appointment for the repair, and the vehicle was dropped off for service. The vehicle remained with the dealer despite the dealer's insistence that the parts for the repair were available. The contact was not provided a loaner vehicle and had not been given a reason for the delay in service. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact had not experienced a failure.

Our engine seized due to a safety recall while traveling on a major interstate. We received notice of the safety recall from Ford and asked to have it fixed by our local dealership. This was August 20, 2025. We were told by the dealership’s service manager that there were 2 or 3 cars ahead of us and call back the first of September. We again asked to get scheduled and were told there were cars ahead of us. We once again asked about the recall and having it repaired on Oct. 21, 2025. We was told it couldn’t be scheduled at the time and it should be okay for us to go on our scheduled 8 hour trip. The car seized on Oct. 26, 2025 and we were 4 hours away from home. At that time, we had to have it towed to local dealership there and were stranded. The low oil light came on just minutes before it seized. We contacted the state police to be there with us as we waited for help and had to pay to stay overnight. Our car is still 4 hours away and is supposed to be fixed as soon as the engine comes in. This was a safety recall and we were advised to travel in a car which was not safe and Ford knew it. We do not have any paperwork except the safety recall as it has not been repaired.