Buick LaCrosse 2010 — Reported problems

Two warming lights come on when I turn the steering wheel - the ABS and the stability control light. When I turn the steering wheel both of these lights turn on. I viewed a video about this problem and the suggestion was made that the problem could be a safety issue and that it might be corrected by setting the car on a level spot and then turning the key to the on position (but not starting it) and then turn the steering wheel as far as it would go to the right and then to the left as far as it will go. Then turn the key to turn the car on. The problem I had trying that was that the steering wheel seemed to be locked in its neutral position so I was unable to perform that fix.

I purchased a vehicle August 2, 2024 from Kingdom auto sales. The car was inspected July 2024 in which it passed shortly after the car wouldn’t go over 40 mph. It would say it’s an over speed. The car runs hot and the parking assist light won’t go off May 25, 2025 I was driving on the highway in the car lost power and the speed was reduced after getting off the highway lost control of the steering wheel due to the stability and hit a guard rail. no reports was made. I contacted the dealership in which I haven’t been contacted and problem not resolved.

The transmission (randomly) fails to upshift. 1st to 2nd gear. Cold or hot. Start or in morion. Transmission was last serviced at 120,000 miles.

The contact owns a 2010 Buick LaCrosse. The contact stated that while driving at approximately 60 MPH with the A/C activated, there was a loud shattering sound coming from the roof of the vehicle. The vehicle was steered to the side of the road and inspected, and the contact became aware that the sunroof had exploded. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 250,000.

The contact owns a 2010 Buick Lacrosse. The contact stated that while driving at 35 MPH, the contact heard an abnormal sound from the rear of the vehicle. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 21V00F000 (SUSPENSION). The manufacturer was not notified of the failure. The failure mileage was 156,000.

THE SAID VEHICLE WAS BEING SERVICED AT LOGANVILLE AUTO CENTER. WHEN I WENT TO PICK IT UP ON FEBRUARY 9, 2024, THE MECHANIC CAME OUT AND SHOWED ME THAT TWO OF THE TUBES WERE LEAKING AND THIS WOULD BECOME A SERIOUS PROBLEM. HE GAVE A RECALL SHEET ISSUED ON DECEMBER 13, 2023 THAT THERE WAS A RECALL INVOLVING OUR CAR FOR THIS VERY SAME ISSUE. I CALLED GM THE NEXT DAY AND THEY STATED THAT OUR CAR DIDN'T COME OUT OF THE BARN THEY WERE RECALLING. I EXPLAINED TO THEM IT WAS ALREADY HAPPENING TO OUR CAR AND THE PERSON STATED THAT OUR VIN NUMBER MAY BE ADDED LATER. I CALLED ON APRIL 8TH AND THEY STATED IT HAD NOT BEEN ADDED TO THE RECALL LIST. THIS CAR ONBLY HAS 61,230 MILES ON IT. THIS IS A SERIOUS ISSUE AND IT SHOULD BE COVERED UNDER THIS RECALL BECAUSE THEY KNOW THAT IS MORE WIDESPREAD THAN WHAT VIN NUMBERS THEY HAVE INCLUDED.

The car continues to have serious engine issues. I keep getting a service Stability track and Engine Power Reduced warning. It has happened to me on the expressway and the car will not accelerate past 20 miles per hour. I had the car repaired on October of last year (3 months ago) and the issue persists. I decided to research online and this seems to be a major issue going on with Buicks. It sounds like GM has done nothing to remedy the malfunction. Many people state that even the dealers can seem to fix the issues and have no clue as to why this happens. This is a serious and life threatening mechanical failure that needs to be addressed.

I have known issues w/my 2010 Buick lacrosse CXL ABS light on

I get Reduced Engine Power and Service Stabilitrak messages. Engine Code P2138 is prevalent. The car will not accelerate, nor maintain highway speeds, forcing the driver to pull off the road and shut off the car. The warning message returns under normal driving conditions. This code points to several components [Accelerator Pedal Position (APP) Sensor, Throttle Body Assembly with Sensor, Manifold Absolute Position (MAP) Sensor, etc...] All of which I have replaced. It is rumored that General Motors knows that it is a problem and the true fix is to replace the wire(s) and seal or replace the connector. Refer to GM Technical Service Document 070604019F

Safety recall was never done passenger presence module has a code

Electronic Stability Control Systems (ESC) activates a couple times a week every other month for several years. Multiple Warning lights flash, needles on two dials rotate erratically resulting in sudden changes in vehicle handling and deceleration, and on wet roads which cause me difficulty in maintaining the vehicle's desired path of travel and desired vehicle speed, and could result in a crash without warning. I have a video. Its scary. Had it looked at twice and paid a lot but it keeps happening.

antilock brake system-the round magnetic sensor that is attached to the wheel bearing hub-had both back ones have parts of the magnet ring break off and one front one completely fall off. this causes loss of antilock brake system. this happened within the last two years.

The contact owns a 2010 Buick Lacrosse The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2010 Buick LaCrosse. The contact stated while driving approximately 15 MPH, the vehicle shut off without warning. The vehicle was towed to the residence. The contact stated that no warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 67,000.

The contact owns a 2010 Buick LaCrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Buick Lacrosse. The contact stated that the passenger occupant sensor would fail to operate with an occupant in the seat. The contact also stated that the service air bag warning message would intermittently illuminate on the instrument panel while driving at various speeds, with a passenger seated in the seat. The dealer was notified of the failure but offered no assistance for the repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.

The contact owns a 2010 Buick Lacrosse. The contact received notification of NHTSA campaign number: 20V764000 (Suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

While driving on highway the engine stopped suddenly and steering wheel was locked. The car had to be towed to repair shop.

I was driving on the 99 freeway when my car turned completely off! I could have been killed!!!!! The check engine light came on and service stabilitrak was on the screen. Then it would not start. There was no warning at all. I got it fixed (so I thought by one mechanic) and it happened again. So I took it to the Buick dealer and they fixed it(so I thought) and it happened again. It is now at the Buick dealership and they told me it is the control module on the computer and quoted me 996 dollars!!!! I looked up online and found that other people have had the same problem with their 2010 Buick Lacrosse. Seems to be a manufacturers defect and needs to be reported and recalled.

While driving, the engine shuts down and restarts. At the same time, all four door locks unlock and lock. In most cases, the issue happens once and does not reappear for that trip. The worst can have it do this at least three times. Once, I did notice an alert message appears on my console that disappeared as soon as it happened. This instances appear not to be as bad, since I had the battery replaced (Shortly after this issue appeared, the battery went from being a "good" battery, to a dead one. Nevertheless, these issues do happen on a periodic basis.

The contact owns a 2010 Buick LaCrosse. The contact received notification of NHTSA campaign number 20V764000 (Suspension) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO FAIREY CHEVROLET CADILLAC (2885 ST MATTHEWS RD, ORANGEBURG, SC 29118; (803) 937-4751) AND SUPERIOR MOTORS, INC. (835 FIVE CHOP RD, ORANGEBURG, SC 29115: (803) 387-0735) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SHUT-OFF AS THE SERVICE POWER STEERING MESSAGE WAS DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED SHE WAITED APPROXIMATELY 15-20 MINUTES TO RESTART THE VEHICLE. THE VEHICLE RESUMED NORMAL OPERATION. THE CONTACT HAD TAKEN THE VEHICLE TO SEVERAL INDEPENDENT MECHANICS WHO WERE UNABLE TO DUPLICATE THE FAILURE. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 94,400.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SIDE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 112,986.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO OURISMAN CHEVROLET OF MARLOW HEIGHTS (4400 BRANCH AVE, MARLOW HEIGHTS, MD 20748) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

EVERYTHING I TURN THE CAR ON; ITS SAYING "AC TURNED OFF DUE TO HIGH ENGINE TEMPERATURE AND MY CAR ISN'T RUNNING HOT AND MY AC SEMI WORKING. ELECTRICAL SYSTEMS ISN'T WORKING PROPERLY BECAUSE I CAN'T TURN MY RADIO OR AC ON

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V764000 (SUSPENSION) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED WHILE DRIVING 50 MPH, THE DRIVER'S SIDE REAR TOE LINK FRACTURED AND PUSHED THE WHEEL OUTWARDS AT A 45 DEGREE ANGLE, ALMOST CAUSING A COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, WHO REPLACED THE REAR DRIVER'S AND REAR PASSENGER'S SIDE TOE LINK. THE CONTACT NOTIFIED THE MANUFACTURER OF THE FAILURE AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS 190,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAG IS ON SAYS IT NEEDS CHECKED AND ALSO SOME ELECTRICAL PROBLEM WITH THE TRANSMISSION THAT IS CAUSING THE CAR TO JERK WHILE ACCELERATING

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL ODOR INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO TAYLOR CHEVROLET (13801 TELEGRAPH RD, TAYLOR, MI 48180 (734) 250-6220) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,500.

WHILE DRIVING CITY STREETS IN A SNOW STORM, I WAS UNABLE TO DEFROST THE REAR WINDOW AND MELT THE SNOW OFF OF THE HEATED SIDE VIEW MIRRORS. I LITERALLY COULDN'T SEE ANYTHING BEHIND OR NEXT TO ME. WHEN I PRESS THE DEFROSTER BUTTON THE LIGHT INDICATES THAT IT'S ON BUT NOTHING HAPPENS. THERE WERE NO WARNING INDICATORS ILLUMINATED. I TOOK THE VEHICLE INTO THE DEALERSHIP TWICE FOR THIS PROBLEM AND THEY SAID THAT BOTH THE REAR WINDOW DEFOGGER AND HEATED MIRRORS WORK OFF THE SAME BUTTON AND NEEDED TO BE REPROGRAMMED - BUT IT NEVER SEEMS TO WORK WHEN I TRULY NEED IT.

ON 1/22/2020 WHEN I WAS DRIVING DOWN THE ROAD MY STABILITRAC LIGHT CAME ON CAUSING MY CAR TO SLOW DOWN TO 25 MPH. WOULDN'T GO FASTER THAN THAT..I TOOK THE BATTERY CABLES OFF FOR ABOUT 20 MIN. AND THE STABILITRAC LIGHT CAME OFF SO I DROVE THE CARE HOME AND RIGHT BEFORE I GOT HOME IT CAME ON AGAIN. ALSO IN 1/20/2020 MY LEFT HEADLIGHT. DOES NOT WORK. I PUT A KNEW LIGHT BULB ON AND IT WORKED FOR A FEW DAYS AND IT WENT OUT AGAIN.

MY BUICK LACROSSE WAS HANDLING JUST FINE UNTIL I PUT A HEAVY PIECE OF LUGGAGE INTO THE TRUNK. I GOT BACK IN THE CAR AND IT WOULDN'T START. A MESSAGE WAS ON MY DASHBOARD SAYING THERE WAS A POWER STEERING PROBLEM. I WAS AT THE AIRPORT, SO A TOW TRUCK DRIVER WAS ON THE SCENE WITHIN MINUTES. THE TOW TRUCK DRIVER JUMPED MY CAR. HE HANDED ME THE TRIM COVER THAT COVERS THE BATTERY. I'M NOT SURE IF HE TOOK IT OFF, OR WHETHER IT CAME OFF WHEN I PUT THE HEAVY SUITCASE IN THE TRUNK. I PUT THE TRIM COVER IN THE BACK OF MY CAR AND DROVE OFF. THE CAR THEN STALLED WHEN I PUT IT IN REVERSE TO BACK INTO THE DRIVEWAY. IT WOULDN'T START AGAIN, SO I JUMPED IT. IT WORKED AND I DROVE TO MY MECHANIC. MECHANIC SAID MY BATTERY WAS FINE. THEY CHECKED THE ERROR MESSAGES. THEY COULDN'T FIGURE OUT WHAT WAS WRONG SO THEY SENT ME TO A DEALER. THE DEALER COULDN'T FIGURE OUT WHAT WAS WRONG AND SAID TO COME BACK IF IT HAPPENS AGAIN. FOR ABOUT TWO MONTHS THE CAR WOULD RANDOMLY NOT START OR STALL. SEVERAL DAYS COULD GO BY WITH IT WORKING JUST FINE. AT FIRST, WHEN IT STALLED IT WAS ONLY WHEN I HAD JUST STARTED THE CAR OR PUT IT IN REVERSE. BUT THEN THE VEHICLE STALLED WHILE I WAS DRIVING ON THE INTERSTATE, AT THE TOP OF A LONG HILL, IN A CONSTRUCTION ZONE. I WAS ABLE TO COAST DOWN A HALF MILE OR SO UNTIL I ARRIVED AT AN EMERGENCY PULL OFF ZONE. THE POWER STEERING WENT OUT SO THE STEERING WHEEL WAS TIGHT BUT WORKABLE. AFTER PULLING OVER, I TRIED STARTING THE CAR AGAIN BUT IT DIDN'T WORK. I HAD A SELF JUMP START KIT, AND WAS ABLE TO JUMP THE CAR AGAIN. IT STARTED BACK UP AND SEEMED LIKE NOTHING WAS WRONG. BUT ABOUT FIVE MINUTES LATER IT STALLED AGAIN. FORTUNATELY, I WAS BY ANOTHER EMERGENCY PULL OFF. AT THIS POINT, I PUT THE TRIM COVER BACK ON THE BATTERY. AND THE CAR HAS WORKED FINE FOR SEVERAL MONTHS. THE CAR SHOULD NOT START AND THEN RANDOMLY STALL IF THE TRIM COVER IS OFF.

DRIVING AT NITE TO ER AND ON WAY I THOUGHT I MUST HAVE HIT IGNITION BUTTON BUT CAR JUST LOCKED UP LOST ALL POWER. I CALLED GM THEY GOT BACK TO ME SAID THEY WOULD BE SENDING SOMEONE TO SEE CAR. I DID RECK CAR NOT TO BAD BUT BAD ENOUGH TO TAKE HOLE FRONT BUMPER OFF. I AM SO MAD BECAUSE I THOUGHT I WAS CRAZY THINKING CAR WOULD JUST LOOS ALL POWER AND EVEN LOCKED ME IN CAR COULD NOT OPEN DOOR THANK GOD WINDOW WAS DOWN. BUT THEY SAID THEY WERE COMING TO SEE ME AND CAR BUT NEVER DID

THIS IS A HAZARDOUS ISSUE. I CAN BE DRIVING AND THE CAR STALLS OUT ENGINE REDUCE, TRACTION LIGHT COMES ON, AND EVERYTHING STARTS TO ACT UP. THE HEAT STOPS WORKING AS WELL

I WAS DRIVING OUT A NAVY FEDERAL BANK IN AUGUSTA GEORGIA AND WHEN MAKING A LEFT TURN, MY STEERING WHEEL LOCKED AND CAUSED ME TO CRASH INTO A LIGHT POLE AND RUINED MY ENTIRE FRONT END OF MY VEHICLE. IT LOCKED AS IF THE CAR WASN'T THERE IN MOTION AND AS IF IT WAS A SAFETY PROCEDURE FOR THE STEERING WHEEL.

I HAVE AN 2010 BUICK LACROSSE CXL I'VE HAD FOR 8YEARS WITHIN THOSE YEARS I'VE REPLACED THE CATALYTIC CONVERTER 2X WHICH IS PRETTY PRICEY CONSIDERING THEIRS 3PARTS. THIS RECENT TIME IT WAS REPLACED THERE WAS GAS IN THE OIL. MY MECHANIC STATES IT BECAUSE OF THE HIGH PRESSURE FUEL PUMP. WHICH I FEEL SHOULD BE REPLACED BY BUICK THERE'S NO WAY I SHOULD BE CHANGING A CONVERTER THIS OFTEN.

OVER THE TWO YEARS, WHILE DRIVING, THE SERVICE STABILITRAK WARNING LIGHT COMES ON; THE ABS & PARK ASSIST LIGHTS FLASH ON AND OFF; MY RPM, SPEEDOMETER, & TEMPERATURE GAUGES GO HAYWIRE; AND THE ENGINE LOSES POWER CAUSING THE CAR TO JERK. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION AT VARIOUS SPEEDS. YOU NEVER KNOW WHEN THIS WILL HAPPEN. I HAVE BEEN PUT IN DANGEROUS SITUATIONS WHEN THIS HAPPENS WHILE DRIVING INCLUDING ON SIDE STREETS AND MAJOR HIGHWAYS. THE CHECK ENGINE LIGHT ALSO COMES ON AND STAYS ON THROUGHOUT THE REST OF MY DRIVE. YOU CAN GO SOMETIMES WEEKS OR MONTHS INCIDENT FREE AND WITH NO CHECK ENGINE LIGHT ON. THEN OUT OF NOWHERE IT HAPPENS AGAIN. I HAVE TAKEN MY CAR TO THE DAVE SINCLAIR BUICK / GM DEALER LOCATED IN ST. LOUIS, MISSOURI ON 4 SEPARATE OCCASIONS OVER THE LAST 2 YEARS FOR THE SAME ISSUE YET TO NO AVAIL IT IS STILL NOT FIXED. THE DEALER'S TECH SAID MY CARS PROBLEM IS ALMOST CERTAINLY ELECTRICAL. SO FAR THEY HAVE FOUND MULTIPLE CODES FOR ECM (THEY REPLACED AT MY COST) & TCM LOST COMMUNICATION PCM MALFUNCTION & OTHER COMMUNICATION ISSUES (THEY REPROGRAMMED). THEY HAVE DRIVEN THE CAR AND HAVE DUPLICATED THE ISSUES BUT TO THIS POINT HAVE NOT BEEN ABLE TO PINPOINT THE PROBLEM BUT SAID THAT IT'S ELECTRICAL. I CONTACTED BUICK AND CHATTED WITH AN ADVISOR (A COPY WAS UPLOADED) WHO BASICALLY TOLD ME THERE IS NOTHING THAT THEY CAN DO. A QUICK SEARCH OF THE INTERNET WILL SHOW SEVERAL OTHER BUICK OWNERS EXPERIENCING THE SAME ISSUE AS I DESCRIBE. THIS IS A VERY DANGEROUS SITUATION & I DON'T FEEL SAFE DRIVING THE CAR SINCE I NEVER KNOW WHEN THE CAR WILL SUDDENLY LOSE POWER, THUS CAUSING AN ACCIDENT.

THE BOXING OF MY KEYS HAS GIVEN OUT THE UNLOCK AND TRUNK AND OPENING THE DOORS THE RUBBER IS GONE OVER OF THE BLACK BLOCKING . I HAVE A 2010 BUICK LACROSS I WOULD LOVE HAVE SOME HELP WITH THIS.

TAKATA RECALL? : THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE PASSENGER SIDE AIRBAGEXPLODED WHEN I OPENED THE DRIVER SIDE CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: [XXX]. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #[XXX]. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS

TAKATA RECALL: THE FRONT PASSENGER AIRBAG ON OUR 2010 BUICK LACROSSE EXPLODED ABOUT 9PM ON SATURDAY JULY 20TH, 2019. THE CAR WAS UN-STARTED (NOT RUNNING) AND UNOCCUPIED AT THE TIME. THE AIRBAG EXPLODED WHEN I OPENED THE DRIVER'S CAR DOOR. THIS CAR WAS SITTING IN THE DRIVEWAY ALL WEEKEND. DURING THIS WEEKEND, WE WERE EXPERIENCING A HEAT WAVE WITH EXTREME HIGH TEMPERATURE AND HUMIDITY. LOCATION: 37870 CENTURY LANE, AVON, OH 44011. ON MONDAY JULY 22ND, 2019, I DROVE THE CAR TO JOYCE BUICK (AVON, OHIO). THE SERVICE MANAGER TOLD ME THAT THE DEALERSHIP WOULD CONTACT A GM INVESTIGATOR AND KEPT THE CAR AT THE DEALERSHIP, WHERE IS STAYS TO THIS DATE. GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS (PAC) HAS CONTACTED ME AND HAS STARTED THE PROCESS OF INVESTIGATE THIS CLAIM. PAC CONTACT 866-446-6963, EXTENSION #5921578. THEY HAVE ASSIGNED A CASE NUMBER: [XXX]. BUICK LACROSSE 2010 VIN: 1G4GD5EG6AF[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT