BMW X5 2016 — Problemas reportados

Vehicle: 2016 BMW X5 xDrive35d VIN: [XXX] My 2016 BMW X5 xDrive35d experienced a failure of the high-pressure fuel pump. The vehicle was inspected and I received a written diagnosis stating: “High pressure fuel pump failed and has contaminated the entire fuel system. Recommend replace all fuel system components.” I am concerned that this failure may be related to the same or a similar defect addressed by NHTSA Safety Recall XXX. That recall included certain 2014–2018 BMW X5 xDrive35d vehicles and concerned failure of the high-pressure fuel pump. BMW's recall documentation submitted to NHTSA states that increased wear of pump components could result in metallic shavings within the pump housing, abnormal fuel-rail pressure, and, in some circumstances, pump shutdown and loss of vehicle propulsion. My repair facility advised me that the contamination in my vehicle's fuel system involves metal associated with the failed high-pressure fuel pump, rather than contaminated/bad fuel. I contacted BMW of North America regarding the failure. BMW informed me that my VIN is not included in the applicable HPFP recall. I also requested assistance because BMW previously issued extended warranty coverage for the high-pressure fuel pump and my vehicle is only approximately two months beyond the applicable time period. BMW declined to provide warranty/goodwill coverage. My primary concern in submitting this complaint is not the warranty decision itself, but that my vehicle appears to have experienced a high-pressure fuel-pump failure similar to the failure described in an existing safety recall involving the same model, engine and component, despite my VIN apparently not being included in that recall population. I am requesting that NHTSA document and evaluate this failure to determine whether vehicles outside the existing Recall [XXX] population may be experiencing the same or a similar high-pressure fuel-pump defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a suspected high-pressure fuel pump safety defect involving my 2016 BMW X5 xDrive35d, VIN [XXX], with approximately 103,186 miles. The check engine light illuminated and BMW Fort Walton diagnosed failed fuel injectors and recommended injector replacement. I subsequently had the vehicle inspected by Techmaster in Fort Walton, Florida, where metallic shavings and debris were discovered within the high-pressure fuel system. After notifying BMW Fort Walton of these findings, I was advised that my VIN is not included in NHTSA Recall 21V-586: High Pressure Fuel Pump. I am concerned because the metallic contamination found in my vehicle appears similar or identical to the high-pressure fuel pump failure conditions addressed by Recall 21V-586. The contamination may also have caused consequential damage to the fuel injectors and other associated fuel-system components. I respectfully request that NHTSA review whether my vehicle, and potentially other BMW X5 xDrive35d vehicles currently excluded from Recall 21V-586, may be experiencing the same or substantially similar high-pressure fuel pump defect. Replacing only the failed injectors without identifying and correcting the source of metallic contamination could leave debris in the fuel system and potentially result in additional fuel-system failure. BMW Fort Walton has advised me that my VIN is outside the current recall population. I am requesting that this case be reviewed as a potential safety defect and possible issue with the scope of the existing recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The High-Pressure Fuel Pump (HPFP) on my vehicle has experienced a catastrophic premature failure for the second time, presenting a severe and immediate safety hazard. This vehicle was previously serviced under NHTSA Recall 21V-586 in 2022 at 66,165 miles, during which the original defective fuel pump was replaced by an authorized BMW dealership. At approximately 123,000 miles, the replacement pump failed while the vehicle was in operation. When these high-pressure fuel pumps fail, they cause sudden engine stalling, a complete loss of propulsion while driving, and a loss of power-assist for steering and braking. This creates an immediate risk of a high-speed collision on public roadways, especially during highway transit. Furthermore, failure of this component can lead to internal mechanical destruction, creating a potential fuel leak or fire hazard. Because a replacement part mandated by a federal safety recall has failed in the exact same manner after limited mileage, the remedy provided under Recall 21V-586 is demonstrably inadequate to permanently resolve this safety hazard. BMW is currently refusing to cover the repair because the vehicle is just past the 120,000-mile extended warranty limit, leaving a known, recurring safety defect unaddressed. I am filing this complaint to urge NHTSA to investigate the failure rates of BMW's replacement recall pumps, as the current remedy does not guarantee long-term vehicle safety.

2016 BMW X5 xDrive40e. Experiencing intermittent/sudden drivetrain malfunction warnings. Vehicle loses power or enters limp mode while driving. Max eDrive / electric drive becomes disabled even with battery charged. Multiple warning lights appear. Issue appears related to the hybrid system (possible EME, SME, Safety Box, or high-voltage battery faults). This creates a safety risk because power can be lost unexpectedly while moving. Mileage at time of most recent occurrence: 126,500. Problem first noticed 118,000.

The contact owns a 2016 BMW X5 PHEV. The vehicle was serviced under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure persisted. The contact stated that a month after the repairs were completed, the coolant connector would stay on and drain the battery. The contact stated that after the vehicle was turned off at night, the coolant connector overheated and the battery drained. The contact needs to jump-start the battery every day. The vehicle was taken to the dealer, and the dealer refused to repair the vehicle, stating that it was already repaired. The contact stated that the coolant connector damaged the EME (Electrical Machine Electronics). The dealer confirmed that the problem may be EME. The vehicle remained at the dealer unrepaired. The contact stated that the failure is worsening. The manufacturer was not made aware of the failure. The failure mileage was 114,865. 

Spontaneous sunroof shatter.

I am having a high voltage system box fault. I am within warranty but the dealership is denying me. My in service date is 6-2016.

The component that failed appears to be the hybrid propulsion and charging system, including the high-voltage battery management system and/or integrated charging electronics. The vehicle will not accept a charge from any home or public charging source. The high-voltage battery was replaced approximately one year ago; however, the charging failure persists. The vehicle is available for inspection upon request. In addition to the charging failure, the vehicle displayed drivetrain malfunction and start/stop malfunction warnings. While driving on the highway at normal speed, the vehicle lost power and stopped, creating a hazardous situation in active traffic. This sudden loss of propulsion placed my safety and the safety of other drivers at risk, as surrounding vehicles were traveling at highway speeds. Prior to the failure, warning messages appeared intermittently, including charging system faults and start/stop malfunction alerts. These warnings began approximately one year ago around the time the charging issue started. The vehicle was previously serviced and the high-voltage battery was replaced; however, the underlying issue was not corrected. The root cause is UNKNOWN, but the symptoms suggest a failure within the hybrid control system, charging module, DC-DC converter, or related electrical components. The failure has been persistent and unresolved. I am concerned that defects within the hybrid propulsion system may lead to additional sudden loss of power events.

Subject: Consequential Damage and Failure of Remedy regarding Recall 24V-608 Incident Description: "I am reporting a failure of the manufacturer to provide an effective remedy for Safety Recall 24V-608 (Electric Water Pump) and subsequent consequential damage to the High-Voltage battery system. In September 2023, at approximately 78,000 miles, this vehicle exhibited 'Drivetrain Malfunctions' including Fault Code 0x222626 (EME: internal fault - active short circuit requested) and 0x22271C (Overvoltage in intermediate circuit). The BMW dealer (Fields BMW) failed to diagnose the root cause and instructed me to 'keep driving'. Since the release of Recall 24V-608, it is clear these 2023 faults were early indicators of the coolant pump short-circuiting. This persistent electrical instability has now resulted in a permanent failure of Cell Supervision Circuit #3, causing the high-voltage contactors to open and leaving the vehicle disabled. The dealer is currently attempting to charge for diagnostics and battery removal. I am asserting that the lack of a timely remedy for the coolant pump (which was only recently shielded per the recall) caused a power surge that 'fried' the internal battery circuitry. This is a safety issue as the vehicle experienced a sudden loss of propulsion while in motion. I request that NHTSA investigate BMW’s refusal to cover battery failures caused by the electrical interference of the recalled coolant pump."

During a recent auto collision my airbags did not deploy. I swerved to avoid another vehicle entering the intersection from my left, he hit my rear left driver's side quarter panel and I subsequently hit a tree. This was noted by the paramedics first on scene as well as by the firemen and police when they arrived. I have notified BMW of North America, USAA insurance (my insurance company), and now you. The vehicle is a total loss and was towed to Leesburg Virginia by roadrunner wrecker service.com

Because of this water intrusion, the following safety systems have malfunctioned or failed: • ABS and DSC (stability control) warnings • Chassis stabilization warning • Frontal collision and pedestrian warning malfunction • Airbag system warning • Loss of audible warning tones • MOST bus communication failure • Electrical modules intermittently shutting down or throwing codes These failures affect braking, stability control, crash avoidance, and driver alerts, creating a significant safety risk while driving. This is not normal wear or maintenance. Many BMW owners have reported the same issue: clogged or poorly designed sunroof drains that route water directly into areas containing critical electronics. Once water reaches these modules, it causes electrical shorts and safety system failures that require expensive repairs. BMW dealerships typically diagnose this as “water damage,” but the location of the drains and the placement of the electronics indicate a design flaw that allows a simple drain issue to disable major safety systems. I am filing this complaint because the water intrusion should not be able to cause total failure of ABS, DSC, collision warning, and airbag-related systems. This is a safety-related design defect, not wear and tear. I request NHTSA review and investigate BMW sunroof drain failures and their impact on essential vehicle safety functions.

I am reporting a safety issue related to the BMW recall 18V-755 affecting the EGR cooler on my 2016 BMW X5 diesel. My vehicle experienced symptoms consistent with a failing EGR cooler, including coolant loss and engine warning lights. Despite this recall being active for my model and VIN, BMW has denied coverage, stating either that the cooler was already replaced twice or that my vehicle is not eligible—without providing sufficient documentation or explanation. I am concerned that the recall remedy was not properly applied or that faulty replacement parts were used. I am requesting that NHTSA investigate whether BMW is properly honoring recall 18V-755 and ensuring safe, effective remedies are provided to affected customers like myself. I also request investigation into the lack of transparency and failure to document completed recall work. My VIN is [XXX] , and I can provide dealer records, service history, and diagnostic reports upon request. * What component or system failed or malfunctioned, and is it available for inspection upon request? EGR Cooler, it is available for inspection. * How was your safety or the safety of others put at risk? The vehicle is now showing dangerous symptoms consistent with a thermal event risk, which this recall specifically warned about. The EGR cooler is leaking coolant into the intake system, which can mix with soot and lead to engine fires, according to BMW’s own technical documentation. * Has the problem been reproduced or confirmed by a dealer or independent service center? Yes and the cooler has been replaced twice. * Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? It has been inspected at Fremont BMW once, Valley BMW twice. * Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, low coolant warning, loss of coolant with no leaks. Problem first occurred April 2024 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1) Crankshaft Sensor MIL Light 2) Drive train malfunction, 3) Start and Stop malfunction, 3) MIL for Catalytic convertor 4) MIL light for Catalytic Convertor & O2 sensor failure. The Vehicle has (97,000 K), and the BMW dealer would not cover the costs. However there's TSB published for this vehicle, yet its not being honored by the dealer who claims that the Emissions warranty expired after 8 years or 80,000 miles.

High pressure fuel pump replaced after the original recall and fail again 45k miles later during driving.

The contact owns a 2016 BMW X5. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel); however, the repair failed to prevent the failure from occurring. The contact stated that on three separate occasions, the same recall failure had occurred. The vehicle was towed to the same local dealer where it was diagnosed with a fuel pump failure due to debris inside the fuel pump. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 40,239.

The contact owns a 2016 BMW X5. The contact stated that while driving at an undisclosed speed, the transmission unexpectedly downshifted, and the contact discovered an unknown liquid leaking underneath of the vehicle. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling; Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 BMW X5. The contact stated while attempting to start the vehicle, the check engine warning illuminated. The contact stated that a dealer was contacted, and the contact was informed that the vehicle needed to be diagnosed and the battery needed to be registered. The vehicle was not taken to a dealer to be diagnosed or repaired. The contact stated that the VIN was not included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The manufacturer was notified of the failure and opened a case. The failure mileage was 121,000.

My water pump recall involves an electrical short circuits, that has disrupted other nearby electrical components, like the temperature sensor. • The water pump short-circuit is causing an oil leak directly that is putting a strain the engine and turbo system. • Additionally, a faulty water pump or sensor allowed unnoticed overheating, further stressing the turbocharger seals and leading to dangerous oil leaks oil continues to leak into the turbo system, damaging my turbocharger, exhaust system, and even the catalytic converter • Temperature Sensor Failure: Overheating can cause catastrophic damage to the engine, including warping the head or blowing a gasket. • Electrical Short Circuit: The recall issue is directly responsible for electrical malfunctions that are masking underlying problems, like overheating.

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Fuel injectors, transfer case prop shaft

The contact owns a 2016 BMW X5. The contact stated while driving at approximately 50 MPH, the vehicle stalled. The message "Drivetrain Failure" was displayed on the instrument panel. The vehicle failed to restart. The vehicle was not drivable and was towed to a dealer where it was diagnosed that the high-pressure fuel pump had failed. The contact stated that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 129,000.

The contact owns a 2016 BMW X5. The contact stated while driving approximately 20 MPH, the vehicle was making an abnormal banging sound. The contact stated that the vehicle was losing motive power. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact pulled into a parking lot and turned off the vehicle. The contact stated that there was no warning light illuminated. The contact had the vehicle towed to a local dealer who diagnosed and determined that front drive shaft and u-joint had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 75,000.

While running house errands April 26,2024, late in the afternoon around 4:15 pm to 4:30 pm or so estimated BMW X5 suddenly shutdown in the middle of road from a major stop light intersection with no warning signs displayed on the dashboard no display of any indicators on the dashboard just suddenly shutdown car would not move & could not operate the car : many cars behind us were inconvenienced & some drivers pissed off since I was blocking traffic Called towing services & got the the car finally moved physically to our home address : hazard signal could not be operated due to shutdown off the car Very scary & a major safety concern for me & wife due to this incident on top creating a very stressful situation & scenario for road conditions due to the car incident How can a car suddenly shutdown & not able to operate it w no warnings for any driver ? I was driving the car when this incident took place Please investigate this matter as it’s very concerning from a risk & safety matter

Vehicle looses power with " Powertrain Malfunction' displaying on the dashboard. Several codes for the Hybrid Battery failure. Per BMW USA, Hybrid System has 8 years 80000 mile warranty. BMW USA and or authorized BMW Dealership does not want to honor the warranty, claiming the Hybrid Battery might have been OVERUSED. Vehicle only has 65K miles and it is within the warranty period.

Hello, I took this vehicle in for a service at 100,000 miles. Part of that service was to change the transmission fluid. While the BMW dealership replaced the fluid, they found that the level was higher than it should have been. They voluntarily removed the transmission, and found that the electric drive buffer spring had been making extremely excessive contact with the transmission, so much so that the buffer spring had worn a hole in the transmission casing. Not a single code, or check engine light had illuminated saying there was anything wrong with any part of the transmission. The only reason this was found was because of regularly scheduled preventative maintenance. After discussing options with the BMW dealership, their recommendation was to put it back together as is, drive it to somewhere like CARMAX, and trade it in with the issue, since it was not showing any faults, codes, or errors with the transmission. The BMW dealership also stated this is not the first X5 edrive that they have seen with the exact same problem, so there is the start to a trend with this vehicle. The transmission could have failed even more catastrophically while driving at highway speed, with no indications that a long term problem was occurring within the transmission, as there is no sensor or error that is being monitored for this type of failure. Although the problem was found at 100,000, the BMW service has stated this issue must have been going on for a significant amount of time for the significant amount of damage. Thank you for your time and consideration in this matter. I am really shook up that my family was driving what I thought was a very safe vehicle with a ticking time bomb underneath it. Please please look into this. I am a helicopter pilot in the USAF, as well as Mechanical Engineer, and everything I know about vehicles and systems tells me this is a serious problem. [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Passenger restraint system malfunction light comes on.

The engine light came on while I was 250 miles from home and on a Saturday. Was able to contact my dealer's service department who said to drive home and just monitor for any issues and hopefully it will be ok. I brought the vehicle in for diagnostic check following week. Faults were for the diesel particulate filter sensor and recommended $1300. replacement. They couldn't tell me if this part would impair the driving ability of the vehicle, but the cost seemed excessive for a sensor so I haven't made the repair yet (nor driven far) pending checking more into this. They said the vehicle may go into limp mode at any time which would be a safety issue. This sensor has been on a limited warranty extension-10 years/120,000 miles for the same model/engine as mine for 2014-2015 models (mine is 2016). [XXX] with 2016 X3 added in 2019. I have to ask why the 2016 yr with a faulty sensor like mine is not part of this extended warranty?? My vehicle has 80K miles and 8 yrs old.and the dealer says the part is faulty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The electronic A/C compressor destroys itself internally on BMW hybrid and electric vehicles and should be considered defective. The A/C compressor is used to cool the cabin as well as the high voltage battery packs, and is considered an emissions component warranties for 7 years or 70,000 miles. Without a functioning A/C system the vehicle cannot charge or use the high voltage batteries. If the electric A/C compressor fails it could cause the high voltage battery system to overheat and risk of fire. I just had it replaced at 75,508 miles before it completely failed and there are plenty of other owners of BMW hybrid or electric vehicles experiencing the same.

Service Repair light is on indicating there is an issue but when you go to check there is no issue showing. I checked into the BMW service In Southampton with a complaint that the time on the dashboard wasn’t synching for daylight time savings. They said they’ll troubleshoot it. They did a hard reset with the battery and gave me the car back with service light on which wasn’t on when I drove into the service. I had the car serviced for 60k miles and they said this is a typical issue with 2016 BMW with electrical malfunction and it would cost anywhere from $200-$2500 to fix it. Now I am unable to get alerts on my vehicle. This is a big safety issue for me and my family as well as other vehicles on the road if anything goes wrong with the car, I won’t know what is the issue.

2016 BMW X5. CONSUMER WRITES SEEKING REIMBURSEMENT FOR DEF TRANSFER PUMP REPAIR.

I have received two emails from two different shop foreman’s. One from Niello BMW and the other BMW Fairfield. They both said the malfunctions I am experiencing- slipping, delay in accelerations- is the way BMW manufacturer made the car. One foreman said all the cars like mine he has driven have the same issue. It is a hybrid that needs the hybrid battery to have charge to not experience these malfunctions, but the car was not made to allow me to have constant battery charge as it only lasts up to 14 miles for 2016 X5 40e hybrid. I’ve been in situations where charging is not possible- like on vacation at a hotel with no way to charge car. Due to this, I have to deal with these malfunctions that BMW says is not fixable. This has put me in situations where I’m at risk of an accident because my car won’t properly accelerate when I need it to. The approximate date I’ve given is only one situation, but has happened several times before and after.

My bmw x5 40e is having issues accelerating from a dead stop. My safety was put at risk because I was stuck in the intersection going very slowly even after put the accelerating pedal to the floor. It did not properly engage until I got to the other side of the intersection and the stoplight went back to red. It has happened several times after. BMW North America stated that they could not duplicate but the foreman actually did feel it when pulling the car up the day I was to pick it back up and recorded the issue. There were no warning lamps or faults and still do not show any faults, though it still has the same issue. BMW North America Engineer was shown a video I recorded of it in a parking garage going to 4000 rpm but speed remaining under 10 mph for proof after they returned the car to me and he still states “vehicle is operating as designed”. I noticed 2016 bmw x5 40e has a recall on it but only for those produced 7/2015-9/2015, mine was produced in 2/2016. Yet, when reading the recall my car acts very similar to the discription. This is a safety hazard because it puts me at an increased risk of a crash. I cannot get my car worked on because BMW of North America says nothing is wrong with it and won’t allow it to be fixed. We have tried talking to several people with bmw North America and they either say nothing can be done or stop communicating with us. I’ve tried communication through both email and phone.

"Driver restraint malfunction" appeared on the vehicle's dashboard. Brought car to dealership for investigation,and they suggested replacing the unused airbag with a new airbag.

Oil leak leads to car smoking (but not overheating( while driving or parked. Leak was not caused by owner and same oil leak without car overheating apparent in partner's BMW car. This suggests fundamental issue with BMW not the ower, which BMW should repair without cost to the owner.

BMW NA is aware of this problem with the sunroof leaking water on the dashboard and damaging the electrical of the car. BMW NA is colluding with the dealers to inform customers they are clogged to charge them money for a clog that is non existent. The sun roof are not clogged as BMW NA and the dealers are saying I have video of the unclogged drain tubes and have caught the dealers all lying that they are clogged. I have video of this and can reproduce this collusion again again with the dealers lying.

The contact owns a 2016 BMW X5. The contact stated that the sunroof drain was faulty, causing water to leak into the dash and damage the interior lights and windshield wiper function. The vehicle was taken to the dealer where it was diagnosed with water damage from the sunroof; however, the dealer informed the contact that water damage was not covered under the warranty. The vehicle was then taken to South Motors BMW (16215 S Dixie Hwy, Miami, FL 33157) where it was diagnosed that the sunroof drain tubes were clogged and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000.

The contact owns a 2016 BMW X5. The contact received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available

The contact owns a 2016 BMW X5. The contact stated that while driving at various speeds, the driving stabilization warning message would appear on the instrument panel. The contact also stated that upon start off his vehicle, the power steering assist failed to operate as the power steering warning message appeared on the instrument panel. The contact took the vehicle to an independent mechanic where the battery was replaced; however, the failure persisted. The contact took the vehicle to a dealer who informed him that the failure was related to the electronic power steering assist and was given an estimate for the repair. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 57,000.